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Residence Inn Los Angeles Westlake Village

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Residence Inn Los Angeles Westlake Village
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200 Reviews from our TripAdvisor Community

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Showing 196: English reviews
Auckland Region, New Zealand
Level Contributor
58 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

My wife and 2 daughters recently stayed at the Westlake RI. We had a one bedroom suite on the ground floor. The room was well appointed with a small kitchenette, large bedroom and bathroom. All the staff we had contact with were friendly and helpful. There is a self service laundry, which is very useful with young children and a... More 

Helpful?
Thank jbg7
Spartanburg, South Carolina
Level Contributor
532 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed here for a few days and it was perfect. Great sized room, very comfortable with anything you may need. The staff were very friendly and helpful. very nice breakfast with plenty of choices. Nice lobby, great gym and pool. Plenty of parking and tons of restaurants very close two in the parking lot. I will be back

Helpful?
Thank adam-kelley
Mumbai (Bombay), India
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Highs: 1. Good Location & nice view 2. Kitchen in room with ample cutlery & utensils Lows 1. AC noise in room 2. Housekeeping 3. Didnt feel the platinum elite treatment I would have expected 4. Choked bathtub 5. Messy breakfast area

Helpful?
Thank KartikJain13q
AmandaParrish91362, General Manager at Residence Inn Los Angeles Westlake Village, responded to this review

Dear KartikJain13q, Thank you for taking the time to let us know about your recent stay at the Residence Inn Los Angeles Westlake Village. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the noisy AC, housekeeping and... More 

Northern California
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Noisy !!! A/C in room 348 was like a jet taking off. Turned off the A/C and opened the window (the best feature of the hotel was that you can open the windows). But the bank of 8 air conditioners right outside our window was just too much. DO NOT STAY IN THIS ROOM.

Helpful?
Thank FrankyMe
Ken P, Director of Sales at Residence Inn Los Angeles Westlake Village, responded to this review

Hello FrankyMe, Thank you for taking the time to share your recent experience at the Residence Inn Los Angeles Westlake Village with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this... More 

new jersey
Level Contributor
511 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is really pretty with spacious rooms with a kitchen. It is very clean and the front desk staff are so nice and make you feel welcome and are great with directions. The free breakfast is so good but the best is the complimentary dinner with wine and beer last night Mexican food and tonight barbecue outside by the... More 

Helpful?
Thank Bridgetpianos
Durham, North Carolina
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 19, 2016

Residence Inn is usually a good p[lace to stay. This one was no exception. Room clean and comfortable. Bathroom large enough. amenities n good supply. A nice place to stay. I would recommend it for families. Large shopping center just down the road.

Helpful?
Thank Paul F
AmandaParrish91362, General Manager at Residence Inn Los Angeles Westlake Village, responded to this review

Dear Paul- Thank you for sharing your experience at the Residence Inn Los Angeles Westlake Village through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. We value your feedback will be shared with the team to continue... More 

Lincoln, California
Level Contributor
69 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed July 9, 2016

We stayed in a studio room for two nights. Our kids thought our bathroom sink was so funny...every time someone used it, the pipes in the walls were shaking so bad it sounded like a machine gun. The kids even went down the hall and said it could be heard from far away. We also had trouble sleeping due to... More 

Helpful?
Thank trvlcrzy9
Management response:

Dear TravelCrzy- As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We have shared your feedback with the appropriate hotel teams to ensure that this was an isolated issue that is corrected moving forward. Please call me to discuss your room number so that... More 

DeLand, Florida
Level Contributor
229 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
3 of 5 stars Reviewed June 25, 2016

In my 2 week stay I had some good and bad. Lets start with the good, check in was easy, and the room was clean. They have a workout room, with a few dumb bells and cardio equipment. The have free breakfast each morning. It is in a great location near shopping, the free way and the business I was... More 

Helpful?
Thank Rod H
Ken P, Director of Sales at Residence Inn Los Angeles Westlake Village, responded to this review

Dear Rod H, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We have shared your feedback with the appropriate hotel teams to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with... More 

Phoenix, Arizona
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed May 30, 2016

Nice, clean hotel in a good location - but there are individual air conditioners in each room and ours was crazy noisy. Worst sleep at a hotel in months - the room got hot, then air would kick on and wake us up - and freeze the bed. We were up every 40 minutes all night long. Not sure if... More 

Helpful?
Thank PhoenixTravelGuy
Ken P, Director of Sales at Residence Inn Los Angeles Westlake Village, responded to this review

Hello PhoenixTravelGuy, Thank you for taking the time to share your recent experience at the Residence Inn Los Angeles Westlake Village with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this... More 

Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 24, 2016 via mobile

Four adults and one child had a quick four-day getaway at the Residence Inn in Westlake Village. We had a two-bedroom unit with a full kitchen, which we didn't use much because of all the nearby restaurants (the front desk provide a handy list of nearby eateries). The unit had plenty of space, and the maid service was good (mini... More 

Helpful?
Thank Rick C
Ken P, Director of Sales at Residence Inn Los Angeles Westlake Village, responded to this review

Hello Rick C, Thank you so much for the great feedback, we appreciate you taking the time to tell us about your stay. We are pleased to hear that you enjoyed your time with us and we hope to see you again soon! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff

Additional Information about Residence Inn Los Angeles Westlake Village

Address: 30950 Russell Ranch Rd, Westlake Village, CA 91362-7365
Location: United States > California > Westlake Village
Price Range: $205 - $392 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Los Angeles Westlake Village 3*
Number of rooms: 80
Reservation Options:
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Also Known As:
Residence Inn Los Angeles Westlake Village Hotel Westlake Village
Residence Inn Westlake Village
Marriott Westlake Village
Westlake Village Residence Inn
Westlake Village Marriott
Hotel Style:
#3 Family Hotel in Westlake Village
#4 Business Hotel in Westlake Village
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