The hotel is well located with a superb staff. The common areas are beautiful and filled with whimsical art and details. It is very quiet and relaxing unlike other hotels in the area. The rooms are very large and the bathroom is enormous and beautiful. The room had a wonderful view from the balcony where we had Champagne compliments of the hotel. Dining was fantastic in a quiet area with a bar. The cuisine and wine list was very, very good. This was a hotel restaurant that was worth it.
Fantastic hotel, with staff that go above and beyond. Reservations and concierge team were first class and super helpful. This is the second time the family has stayed at The London. It is highly recommended. The hotel is clean, very well presented, has a lovely pool, food service and the location was ideal for us. The 2 bedroom gate suites are perfect for a family stay.
From the minute you are entering to when you check out The london hotel West Hollywood Give you the feeling to be home away from home . I really want to thank you ever so much everybody the amazing staff that make this happen flawlessly So it’s a good bye And see you again soon
It is an older hotel but beautifully maintained. The rooms, showers and beds are terrific. Employee friendliness is great. my only complaints are that the rooms are priced on the high side and turn down service is not offered. A major annoyance for me was the ice machines are under lock and key so you have to order from room service to get a bucket of ice and glasses. A hold over from Covid that should be corrected
One of the best hotels in the US. Consistently an incredible stay. The staff is incredibly responsive and the hotel is always super clean. There are never any problems, and if there are, they are resolved immediately with ease. Will continue to be my preferred choice in Los Angeles.
This hotel was very nice. The rooms were large and spacious. Love having a balcony. The pool desk and views were wonderful. Very friendly and helpful staff. The best surprise was the wonderful breakfast that was included! Highly recommended.
i'm in l.a. nearly once a month for work. i try to stay in weho (or bev hills) as it's close to the studio i four-wall out of. after making these trips for 25 years now, i've stayed at just about every upscale hotel in weho/bh. i've lately been trying out all the more recent additions to the strip - pendry, 1hotel, etc, about the only newer one i've yet to hit is the edition. i've stayed at the london three different times in the past. it's always remained my favorite in the neighborhood, if not all of l.a. so on a recent trip to l.a. - this time with wife/kids in tow, different for me - i thought i'd go back to an old fave for my fourth stay. i read a bunch of reviews on TA that said the london was getting long in the tooth, needed a facelift, yadda yadda. i can tell you with certainty that they are wrong. hotel: yes it is 20 years old at this point. twenty whole years! but how old is the george 5 in paris? or the mark in new york? how old is amanpulo? i'm not saying the london has a similar pedigree to these hotels, offers a similar product, or even tries to. it's much smaller, quieter, and boutique-y. the point is, newer is not always better. every bit of this hotel reeks of quiet glam, british posh and discreet service. the common spaces, from the restaurant to the lobby to the pool need nothing. no touch-ups, no refurbs. they are sleek, quiet and extremely inviting. even the drive up to the entrance trumps all local competition. all these hotels in weho and bev hills try to offer a calming, discreet, resort-like entrance. they all amount to a tiny arc'd cul de sac, usually right on sunset boulevard itself. maybe glam, yes, sort of. but generally loud, congested, awful. the london occupies its own exclusive side street off of san vicente. i hear people say the marquis and chateau and similar weho properties feel 'tucked away'. nope. this hotel really does feel tucked away. every time i pull up i feel the large exhale leave my body - i'm home. it is truly a hushed, warm experience and the valets keep things moving perfectly. i'm not a huge fan of facelifts and refurbs, generally. but particularly when a product is constructed so perfectly in its initial iteration. i've seen what a 'facelift' can do to other old faves like the hotel bel air and montage BH (now a maybourne) and i'm asking the london, within this review. to please not perform a similar 'facelift' on this property. rooms: if you need a brand spanking new room, where you can take out your magnifying glass and not see a single scratch on any of the chair arms or woodwork around the room........... well, you may be insane then. but even then, you will still be blown away by the sheer scale of these rooms. even base-level (i've stayed in both these and suites) are in a class of their own, size-wise. they are GIGANTIC. you'd have to stay at l'ermitage or mr.c to find anything even close to comparable in the whole of l.a. if big is your thing, a zen-like (albeit britishy) open space not cluttered with too much unnecessary furniture and knick-knackery., these are your best rooms in l.a. no the rooms do not need a facelift. furniture has already been replaced since previous stays. yes, you will fine light staining on a place or two on the light carpeting. yes it is evident that some recaulking has been done in the bathroom, some of the marble on the gargantuan sink have some ever-so-slight rust staining around the fixtures. but my god, THESE BATHROOMS. complaining about tiny caulk cinching issues while standing in the midst of what is still easily weho's best bathroom hard-product..... man, talk about missing the forest for the trees. i'm not saying the rooms are still as perfect as they were when the hotel opened. could it use some manner of capital investment? maybe. some noise complaints i read about that might be halfway legit - yes you can hear the street noise faintly. the newer hotels have thicker glass. i'm a pretty light sleeper though, and on floor 6 i had no issues. but a full re-do on these rooms? no thanks. pool: still among my favorites in l.a. and def my fave rooftop pool. certainly the best roof pool i've seen in weho (have not seen edition). first, it is large by roof pool standards. both the entire roof space and the pool itself. as a comparison, the pools at 1hotel and pendry feel like lap pools. more than 4 or 5 people in them, and it suddenly feels like a hot tub. london's isn't olympic size or anything, but it comfortably 'swims' many more people than any rooftop pool i've seen in l.a.. sized more like what's on offer at ground level of places like marquis and sunset tower than a rooftop pool. and the loungers don't feel cramped together, there's plenty of space. what's more, it offers full 360-views in all directions, from pretty much any chair. unlike 1 and pendry which offers (admittedly stunning) hills and city views, respectively. london gives you full 360. also, the scene. just enough pizazz, great music, but largely calm and chill. some beautiful people strolling thru and lounging, fun people watching. but this is not the sky bar at mondrian. definitely no scramble for chairs. this hotel does not sell day passes or have a members club that locals can join to access the pool. service can take a sec, as it does at most of these pool setups, regardless of hotel class. but it is served with the highest class and friendliness. service: i'm not really a service-oriented hotel-stayer. as long as the hotel meets a certain level of luxury and attentive service, i'm good at taking care of myself. i frankly get creeped out by hotel employees remembering my favorite drink, my favorite pet, my zodiac sign. so if you need your nose picked for you, you can ind a different kind of service at the beverly wilshire or hotel bel air or the pen. for me, the service at this place is utterly perfect. they are there when you need them, and not there when you don't. example: wife fell and badly bruised her kneecap at getty center, when we got back to the hotel, eric at front desk (a superhero) noticed her gimpy limp in the lobby, asked on us to make sure we were ok, and immediately sent huge ziploc bags full of ice and wraps up to our room. was there in about two minutes. THAT, my friends, is service. eric wasn't asked to send that stuff up to us, by us or anyone else. just saw something amiss and took care of it. OVERALL/TLDR: i wouldn't choose another hotel over this one in weho at any price. it used to be priced at the top, but as newer properties have opened, london's prices have adjusted accordingly. if you can beat any other '5-star' weho with a better rate? it's a complete no-brainer for anywhere around the strip. there are more luxe properties outside of weho, but they come with a price tag many multiples higher. (and those rooms except at top-level will not match the london's for space). london still in my top 5 overall l.a. hotels.…
Trip was amazing. We celebrated my wife’s birthday. We absolutely loved and will most certainly come back and stay at the London every opportunity we get. They were fantastic from the bellman to the front desk to staff
Nicely appointed hotel but Pool area service was not up to what one would expect. The breakfast buffet was weak at best. My recommendation is order off menu or go elsewhere. The hotel room was nice, spacious and well appointed. I think they are having staff issues but would guess they will figure that out.
From check in to check out the staff catered to our every need. They surpassed all our expectations and truly set the bar for excellence in GSR/CSR I will always recommend them to friends, family and stay there anytime I’m in LA. Beautiful Hotel, warm, inviting, clean, quiet, wonderful staff and safe
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