Extremely friendly staff, huge rooms, great complimentary breakfast special shout out to Tyler, Chris, Sambra(sp?) ! We had a really great visit. I would highly recommend! Only a couple of suggestions, wish the pool bar stayed open later, and the the faux boxwoods around it need some TLC. Also while Our room smelled fine some nights our hallway smelled like Snoop Dog and Willy Nelson were holding a conference on our floor, serious contact buzz!
This hotel is phenomenal. The design, aesthetic, cleanliness, and location are extraordinary but what sets it apart is the customer service. The staff has incredible customer service and is always willing to go about and beyond. Rosie at the front desk is personable and always has a warm greeting. Sebastien at in-room dining is a delight and has outstanding recommendations on the menu. The entire menu is full of delicious and incredible food including the fish tacos, chopped salad, everything bagel, breakfast burrito, salmon, and the miso sea bass. Everything is good! Such a rarity to find these day in age - don't sleep on this gym.
The hospitality and service we received during our stay at the London West Hollywood was outstanding. Every staff member we encountered welcomed us with a smile and went above and beyond to make sure our stay was best experience possible, especially for our 2 year old! Shout out to Mike at the front desk, Tyler at the pool and the manager, Kansas, for being so accommodating and kind from the moment we arrived.
Very nice decor. Bathrooms were insane and beautiful and large. Great food. Nice pool scene. Friendly and great service I recommend it Beds are comfortable and room service was very good. Great location.
A trip for love! From the moment I walked into the hotel the service was spectacular! Guest service was amazing! Thank you London west for an amazing stay at your hotel I will definitely return and spread the word about the awesome service
Travelled to LA with family for a small post-graduation trip. Service - Very professional, courteous, friendly, and prompt staff, especially at the front desk. Makes you feel very welcome the moment you step from the valet parking area to the lobby. Room - Room had a very pleasant and sweet smell with views of the city. Spacious main area, also spacious bathroom, comfortable beds, two showerheads with fantastic temperature ranges and pressure. Two things to recommend improving - 1) Enable tub faucet to work so that it can be filled faster; 2) Allow for better drainage in the bathroom for any water splashing outside of the tub or the shower. Location - Nice quiet area that gives a feeling of being away from the busy parts of the city while still being in distance.
My fourth stay at this hotel. Always a very nice experience. Very nice and large rooms with great views. Worlds best bathrooms. Great poolarea with attentive staff and not too many chair blockers although one or two managed to block of the best sunbeds for a couple of hours by placing a towel on the chair and then leaving the area.
Personnel was very helpful and friendly. The rooms were clean and quiet. I loved having a balcony off the room. I had a great experience and would stay again. On my next stay, I will try to visit the pool.
Overall my Experience at the London was very positive. I would like to see them include more plant-based food options in the hotel restaurant and in room dining. It is inconvenient to have to go outside of the hotel to eat
If you expect a modestly upscale chain hotel that is focused on industry parties and their pool scene, your aperture is appropriately set. This is *nowhere near* a truly premium hotel, however. Attestations to the contrary are either disingenuous or lack experience with higher quality properties.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing