I had a reservation for 5 nights check-in August 5th. I checked out literally after one night due to the fact that housekeeping was not guaranteed due to covid risks for housekeeping staff. They would only drop towels and sheets upon request. I don’t understand how they expect guests to make their own beds and stay in a room without the bathroom and sleeping area being cleaned daily. Such a reduction in service should have been at least communicated before my arrival and not discovered upon check-in, not to say it should have implied a reduction in the room rate. I would like also to point out that the covid concern for housekeeping staff did not seem to apply to guests given the way the hotel manages the breakfast room: overcrowded and not tidy. The rate for such a service is way too much .…
Excellent hotel! Stayed for 2 nights. Can’t beat the location and hotel has a parking garage. It’s about $30 a night which is one of lowest rates in West Hollywood. The staff could not have been more friendly or helpful at check in. Bathroom was amazing, great shower. Pool area is in a courtyard surrounded by green plants and flowers. French doors/windows open for a lovely view of the pool. Towels were thick and soft, bed was super comfy! Our room has a small dining table and a kitchenette area with a mini fridge, microwave and coffee maker. Can’t say enough good about this place and will for sure stay again if I’m in the area!
The hotel is well located to visit Universal Studios and Hollywood, West Hollywood, Beverly Hills. We had a room with a balcony and very nice view on the city, really pleasant at night. Breakfast room was too small but we could take our breakfast and eat on our balcony. Swimming pool is superb, with flowers all around, very pleasant experience. Staff is pro, more on functional / transactional than empathy, but it is ok. Parking was a real plus, even its overall capacity is a bit limited, we had to use some of the many spots reserved to electrical cars which were unused. Completely recommend.
Nice hotel with friendly staff. The building seems quite old with a little squeaky floors but actually this is a positive point because it contributes to the a nice atmosphere of good old Hollywood times. At the same time, the hotel is very clean and offers modern service. The patio with swimming pool is surrounded by beautiful flowers and is a relatively quiet place in this loud and busy city. Enough parking spots in the garage. The staff is friendly. The room for the complementary breakfast is much too small, so have mercy for the lady trying to serve the crowd their breakfast.
Good location - just along from Sunset Plaza. Pretty pool area and useful vending machines! Stayed for 4 nights in a double Queen suite - the room was spacious with an excellent living area however we nicknamed it the “Bat Cave” as we had no natural daylight!! Our view was a walk and ,according to the man on the front desk, they do need to mention this on the description of the room.and apparently none of the suites have a view of any sort! To be fair,most of our time was spent out and about however the dark room really did have an impact after 4 nights. Breakfast was not worth queueing for … and you will have to queue! Having spent approx $500 + per night - it would have been nice to have some daylight!! Also do be aware that, due to Covid, there is no housekeeping and therefore you are asked to contact the front desk if you need anything … not quite sure why the housekeeping staff couldn’t simply use gloves and masks and it all felt like a very convenient excuse….…
I have stayed here many times before when visiting LA. One of the big reasons being the price of the rooms and also the parking which can really add up in America. There were 4 of us and we booked the 2 bedroom room . It has a living area with fridge/tv and then two bedrooms both with en suite bathrooms. One of the rooms is considerably bigger than the other but there are two beds in each room which was what we all wanted. The location is great (you can go across the road to Saddle Ranch for a bite to eat) and also walk up to Sunset Plaza where there are loads of bars and restaurants. An uber is cheap to Melrose or down to Craig's, Sur, Catch etc. We had 5 nights here this time so had a chance to relax at the pool for a bit too-note the pool gets busy in particular in the afternoon and there are not that many loungers. The hotel is very outdated but it's normally priced well if you book in advance and brekkie is included (nothing fancy but a bagel and a coffee for free helps!) I am sure I will stay here again one year! Staff are generally nice apart from the one moody guy on check out-he was bored anyway in his office playing solitaire on the computer but moaned that we wanted to split the bill 4 ways on cards, It was early and there was no one else around but he was obviously fed up and wanted to go to bed!…
What a treat this place is. Not too big, not too small with a lovely pool area to enjoy surrounded by plantings. Very good way to end a busy holiday with large commercial hotels elsewhere. This was by far our fave. Suggest requesting a room that has French doors that open up to the pool area to get in fresh air and enjoy this space. A nice spot to sip a glass of wine on a lounger in the evening also. The rooms are spacious and comfortable with fridge and microwave in the room. Walking is easy to eateries nearby too. Vending machine for snacks and drinks on site. Breakfast is busy but has decent choices. No restaurant on site or bar but plenty nearby. Would definitely stay here again and Ken (think it was Ken not Kym) from reception is super helpful and a pleasure to deal with. …
Wow. I seriously love staying here. The place was fantastically accommodating and in order. The staff are genuine and very helpful; the front desk folks are life savers. This Best Western is like a cool secret garden, yet also within range of all the action of West Hollywood whenever you need. I feel welcome and taken care of here. Thank you!
The hotel was very cute and had a European charm. Strange layout with the check-in on the 3rd floor and pool on the first floor. Beds were comfortable. Service was poor as there were rarely clean pool towels. The poor woman working the breakfast tried her best but the food was always empty and the quality was the worst I have had of numerous hotel breakfast offers.
I loved this hotel! 100% would stay here again! The beds are so comfy and clean. The staff is extremely accommodating and the pool is a perfect relaxing place to enjoy and never too crowded. Worth the stay!
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