Hyatt Place San Diego/Vista-Carlsbad



About
Hyatt Place San Diego/Vista-Carlsbad is an excellent choice for travelers visiting Vista, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.
Hyatt Place San Diego/Vista-Carlsbad offers guests an array of room amenities including a flat screen TV and air conditioning, and getting online is possible, as free wifi is available.
The hotel offers a 24 hour front desk, room service, and baggage storage, to make your visit even more pleasant. The property also features a pool and a lounge. Guests arriving by vehicle have access to free parking.
While visiting Vista, you may want to try some shrimp at one of the nearby restaurants, such as The Original Mr Taco.
If you are interested in exploring Vista, check out one of the parks, such as Rancho Guajome Adobe and Brengle Terrace Park.
Enjoy your stay in Vista!
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First, the hotel employees don't seem happy to work there. My 88 year old dad was about to have his kidney removed due to cancer. I was not in the best head space. I think the front desk staff should be nice and greet people with a smile. Not the case. I asked to be moved to a higher floor and the manager was not very nice to me when I asked for this. When I saw the same person a couple days later, I said Hi and she ignored me. I am a Hyatt Discoverist member (I realize it's not high), but would expect a little better customer service from the front desk. Such an attitude! I always thought the name Hyatt meant something. I have discovered not all Hyatt's are the same.
Since I did ask to be moved, this next part is my fault. Definitely, do not get a room that faces the road. It is very loud between 5am and 11pm every day. So, if sleep is important to you, ask to be placed in an odd numbered room.
The room was not clean when we walked in. The tables hadn't been wiped down, There were red spots and pieces of trash on the carpet. It was like they vacuumed around the furniture, but didn't move any furniture to vacuum under, such as the ottoman. There was also hair in the shower. I was afraid to mention anything other than the red spots (maybe blood?) to the front desk because they gave me such a hard time when I checked in. They told me the spots were red hair dye. They do not offer room cleaning, which only tells me, they do not clean the rooms very often or thoroughly.
The breakfast was okay. It included eggs, bacon/sausage and pancakes/ french toast (depending on the morning), cereal, fresh fruit, toast, etc. Not great, but free.
Will I stay again? I'm not sure. The hotel is very close to my parents house and I am a Hyatt member, so using points will save me money. If I do stay, I will definitely ask for a room away from the street and check the room for cleanliness before agreeing to stay in it.
I hope these reviews get the attention of the Hyatt, so they'll do something about these complaints.
This place is not clean at all. When you walk even first in the morning you feel your feet stuck to the ground.
There is NO room cleaning service even if you ask.
Everyone says they will follow up to clean up but it won’t happened.
I had the worst experience of my life here. There were so many issues :
1) first room key was not working and I had to go up and down with those slow motion elevator 3 times !!
2) next day when I come back to the room even the lock looks like broken and they said it is late and they said their maintenance will fix it day after.
I ended up leaving all of my belongings in the room with the broken lock the day after since I had to take my daughter to tournament and didn’t have another option.
I asked to change the room but they said they can’t do that either !!
3) breakfast area in the morning not clean and you can see hair here and there.
Only one person was working in the breakfast area and everything was a mess !!
4) they said on their website that if you have been member with Hyatt they will provide 2 bottles of water every day but most of the time if you don’t get it in the morning there is no more left in the afternoon !!
5) if you ask for anything like extra sheet or pillow you have to wait till you give up.
I am usually not writing reviews unless the place is really bad.
This time I decide to share my experience so others don’t get hurt.
June of 2024



When I first arrived on Sunday afternoon, I asked for my 2 bottles of water. There wasn't any. I asked why, only to be told "we are out". I got that, obviously, but why? I asked where was management, and was told "they don't work on weekends". thi
Monday night there was no dinner/bar service, because the chef didn't show. OK
On Thursday the 1 washer on the 3rd floor, quit. No help from the front desk. Was told to call the service number on the washer to get my $ back. OK. did that, but asked the front desk #1) can you please put a sign on it so no one else tries to use it and loses money, and #2) please call the people to service it. I get the "deer in the headlights" look. OK
Next day I ask if anyone came to service the washer. Same look. Nothing. then "I think saw someone walk by who looked like the might be the service person". OK wow.
The hotel is drab and is very used. In their defense it is packed with families on vacation and the pools is packed with screaming kids having fun. I get it. But the place needs a do over.
The A/C in my room works, but the air coming out of it smells like a port-a-potty. It smells like someone urinated in it. Speaking of smells, almost every other rooms has the smell of marijuana coming out of it. You only have to walk down any hallway and you almost become high yourself. This is a nonsmoking hotel, but obviously it is not enforced.
I would never stay here again. Never. Ever. Very disappointed.
"The pool is always overcrowded. Everything smells bad. The walls inthe hotel are a puke yellow color, and the ac smells like someone peed "Read full review
"Avoid this location unless you want a horrible nights sleep and to be driving hours in San Diego freeway traffic to get anywhere. "Read full review
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