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Holiday Inn Victorville

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15494 Palmdale Road, Victorville, CA 92392 (Formerly Ambassador Hotel)
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45 Reviews from our TripAdvisor Community

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Showing 43: English reviews
UK
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I stayed at this Holiday Inn for one night when passing through Victorville on the way to Needles/Las Vegas. I checked in late evening and was given my card and wifi instructions. On arriving in my room i tried to connect to wifi as per the instructions provided. The hotel was going through some network changes and the process had... More 

Helpful?
Thank Aearin
1 review
5 of 5 stars Reviewed 1 week ago via mobile

You cannot say enough great things about this new hotel it blows away the competition of all of the best hotels in the area which are a few but nonetheless I feel like a king every time I come here. This is primarily due to the front desk attendant Daniel who should be promoted overnight. Meanwhile if you've ever been... More 

Helpful?
Thank Brian B
Newport News, Virginia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here for a couple nights for work. Was pleasantly surprised by the hotel. Rooms were clean and good sized. Staff was friendly and very helpful. When I did have an issue Wesley and Daniel were very helpful and professional. Would stay here again!

Helpful?
Thank navylady0420
Daniel C, Manager at Holiday Inn Victorville, responded to this review

Thank you for your most recent stay with us and we are very pleased to hear the level of service that was provided met your needs. We look forward to your next stay with us and hope to see you soon. More 

2 reviews
3 of 5 stars Reviewed June 8, 2016

Staff at the front desk were friendly. However, even though check in time was 3pm, they could not give us rooms until after 4pm. Also, I was also getting bitten by some insects in the room. Breakfast there was dismal. Food was cold and pancakes were rubbery. We stayed for 2 nights and did not want to go back in... More 

Helpful?
Thank Jazqn
Daniel C, Manager at Holiday Inn Victorville, responded to this review

Thank you for you time and for allowing us to address some of the issues outlined in your review. We will discuss the problems you experienced with the appropriate departments and make sure your next stay with us is nothing short of perfection. Thank you once again and see you soon. More 

Las Vegas, Nevada
Level Contributor
5 reviews
5 of 5 stars Reviewed May 27, 2016 via mobile

The remodel made all the difference. The rooms were clean and tidy. The front desk clerks were friendly but professional. I asked for a noon check out and they obliged. Overall, it was a great experience. There is an onsite restaurant that was okay. We had breakfast there. They seemed short staffed as we had to wait for menus, beverages,... More 

Helpful?
Thank Loretta L
Daniel C, Manager at Holiday Inn Victorville, responded to this review

Thank you for taking the time to write a review about your experience at our hotel. We are very pleased to hear that you enjoyed our rooms and that the front desk was able to assist you in a friendly and professional manner. We would also like to take this time to apologize for the wait times you experienced in... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 4, 2016

The room they gave me was on the 6th floor I believe it was 606 and it faced palmdale. it had a great view and I liked the room however it had a horrible smell.. I called the front desk and they were very nice and changed my room to the 5th floor. the room was clean and very comfortable.... More 

Helpful?
1 Thank Carolyn T
Wesley Q, Front Office Manager at Holiday Inn Victorville, responded to this review

Carolyn, I am truly sorry to hear that your experience was less than perfect and would love to correct the issues that you've mentioned. As we want to correct the issues, I would truly appreciate it if you reach out to me at the hotel so that I can have my team investigate the issues with the keys and the... More 

Mascoutah, Illinois
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 27, 2016 via mobile

Everything about this place was good, from the helpful and friendly front desk to the room to the bar / restaurant. Especially that you can order off the menu for you free breakfast! Pool looked great, but I didn't bring my suit.

Helpful?
1 Thank Wanda H
Daniel C, Manager at Holiday Inn Victorville, responded to this review

Thank you for your kind words and we are looking forward to your next visit to our hotel. And remember to bring your swimming attire so you can join us poolside and enjoy a delicious drink from our lounge. More 

Seal Beach, California
Level Contributor
14 reviews
4 hotel reviews
2 of 5 stars Reviewed April 25, 2016 via mobile

The room smelled stale. It was a noisy not clean. I would not recommend this place. I did not sleep well because of people next to me. Also a suprise to me they wanted a $75 deposit which I was unaware of. That was irritating to me I wish I would have known this. The food was good the bed... More 

Helpful?
Thank Jodi V
IHGService, Guest Relations Manager at Holiday Inn Victorville, responded to this review

Dear Jodi V, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the bed cleanliness. However, we’re sorry we fell below your expectation regarding the room condition, sound proofing and room cleanliness. We will address these concerns. We take all reviews positive... More 

1 review
3 of 5 stars Reviewed April 18, 2016 via mobile

The room was clean. The staff was very helpful. They printed directions for us as we were in town for a wedding and we had no idea where we were going. Breakfast was decent. I think it should be included in the price. All in all it was a nice stay.

Helpful?
Thank Sonia D
IHGService, Guest Relations Manager at Holiday Inn Victorville, responded to this review

Dear Sonia D, Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the cleanliness of our room, the helpfulness of our staff, and our breakfast. I know we still have a lot of room for improvement so if you have any other comments or suggestions,... More 

Dayton, Ohio
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 17, 2016

I stayed here on a Wednesday night before a job interview the next day. The employees were very friendly, especially the night manager. I think his name was Barron. The rate for the room was very reasonable and the room I stayed was nice and clean. Everything in the room looked new. I visited the Restaurant / Bar for dinner.... More 

Helpful?
Thank Nate L
IHGService, Guest Relations Manager at Holiday Inn Victorville, responded to this review

Dear Nate L, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff, cleanliness and food selection. However, we’re sorry we fell below your expectation regarding the bathtub and sound proofing. We will address these concerns. We take all reviews positive... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Start your morning off with a hot breakfast in The Community Table Restaurant with a free newspaper when you stay at Holiday Inn Hotel and Convention Center Victorville. We are located just off of I-15 in the High Desert and the closest hotel to Southern California Logistics Airport. This Victorville hotel is centrally located and minutes from the towns of Big Bear, Hesperia, Apple Valley, Ontario and Barstow. Come and experience our top-quality amenities for business travelers with over 13,000 sq ft of meeting space and catering. Let us take care of your business needs with a 24-hour business center, high-speed internet DSL and free Wi-Fi Internet access throughout the hotel’s facility. Have a good night’s sleep in our comfortable spacious rooms. Come, experience and taste thoughtfully prepared dishes paired with hand crafted cocktails in our restaurant and bar. From the hotel’s full service capabilities to exceptional service, we meet the needs of every traveler. Relax, It’s Holiday Inn! ... more   less 

Additional Information about Holiday Inn Victorville

Address: 15494 Palmdale Road, Victorville, CA 92392 (Formerly Ambassador Hotel)
Location: United States > California > Victorville
Price Range: $95 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Victorville 2.5*
Number of rooms: 155
Reservation Options:
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Also Known As:
Ambassador Hotel Victorville
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