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BEST WESTERN Heritage Inn

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BEST WESTERN Heritage Inn
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222 Reviews from our TripAdvisor Community

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Showing 215: English reviews
Monterey, California
Level Contributor
8 reviews
8 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

The decoration of guest room from recently renovation is making the room very bright and comfortable ( especially with more lights, mirrors(3), sinks (2) that made room very convenient and enjoyfull ! The price in summer is very good with full breakfast. It is recommended for guests coming to Vacaville.

Review collected in partnership with Best Western

Helpful?
Thank Hung C
New Orelans, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We had a very nice stay. the rooms were nice and clean. there was redecorating with some of the rooms. The outside was clean and neat. The staff was pleasant and assisted my family when needed. The Hotel was near the outlet mall. It was also near all kinds of restaurants. We even went to a nearby bowling .

Review collected in partnership with Best Western

Helpful?
Thank Kim F
Kimberly B, Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, We are so glad you enjoyed your stay with us. We hope to see you again soon. We thank you for your business. More 

Portola
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Normally Best Westerns are a very good choice, but this one was having some remodeling done and the quality of the work was below average. Because of the remodel the first room we were given was not completed and we had to be moved which took a very long time.

Review collected in partnership with Best Western

Helpful?
Thank Leah T
Kimberly B, Manager at BEST WESTERN Heritage Inn, responded to this review

I am so sorry that your experience here at the Best Western was not adequate. We will use your feedback to better our services and quality of work. We hope you will give us another opportunity to serve your hospitality needs and prove ourselves to you again in the future. . More 

Saint Helens, Oregon
Level Contributor
65 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Needed a place to stay for a week while we found a permanent place to live. We often stay at a BW because we have found that for the price the value is good. The rooms are clean, the bed is comfy and though it is close to the freeway the noise is not too bad. Really hot here and... More 

Helpful?
Thank Richard H
Kimberly B, Manager at BEST WESTERN Heritage Inn, responded to this review

Hello Richard H, Thank you for such a great review. The staff and I enjoy having you. Sorry for the issues you did encounter on your stay. We are glad we were able to fix them. We are pleased to hear that you enjoyed your stay. We look forward to serving your hospitality needs again in the future. More 

Carson City, NV
1 review
5 of 5 stars Reviewed June 21, 2016

Best place we've stayed in a very long time. Best sleep i've had in a motel/hotel. At this time I don't think we will be staying anywhere but Best Western. We do a lot of traveling and this was my first time at BW. I just hope all BWs are of the same quality as the one in Vacaville California.

Review collected in partnership with Best Western

Helpful?
Thank Carol Sandra S
Kimberly B, General Manager at BEST WESTERN Heritage Inn, responded to this review

We are so glad you enjoyed your stay with us. We hope to see you again soon. We thank you for your business. More 

Poway, California
Level Contributor
4 reviews
4 hotel reviews
2 of 5 stars Reviewed June 17, 2016

So-so room, many lights not working. Management/staffing poor...it took 20 minutes to check in eventhough we were pre-paid. Breakfast so understaffed that we had to wait for food, utensils and coffee.

Review collected in partnership with Best Western

Helpful?
Thank d0lphin57
Kimberly B, Manager at BEST WESTERN Heritage Inn, responded to this review

We apologize for the nconvenience we have caused your during your stay. We understand how issues with the lights and breakfast can make things difficult and creat a bad stay. We hope that you would give us another chance to prove ourselves to you the next time you visit the Vacaville area. We thank you for your business and apologize... More 

Travelers are raving about these Vacaville hotels

1 review
5 of 5 stars Reviewed June 9, 2016

The only thing I could think of that would have made it completely perfect is if the 2nd room had ventilation. If you close the door prepare for a sauna. The breakfast was great and the staff were awesome!

Review collected in partnership with Best Western

Helpful?
Thank Tara T
Kimberly B, Manager at BEST WESTERN Heritage Inn, responded to this review

Hello Tara T, Thank you for your feedback on the ventilation in room. We will use it to better our property. We are glad to hear that you enjoyed our breakfast and our staff. We look forward to seeing you again soon. More 

Los Angeles, California
1 review
5 of 5 stars Reviewed June 7, 2016

I stay at hotels around the world EVERY month for work. This was a personal trip, and the location was good for me, so I booked it. I KNOW from experience, "sometimes" Best Western's (in the US at least) are a crap shoot. Overseas they are usually SPECTACULAR. That having been said, THIS PLACE IS AWESOME!!!!!! The rooms are updated,... More 

Helpful?
Thank skyguyj
Kimberly B, Manager at BEST WESTERN Heritage Inn, responded to this review

Hello Skyguyj, Awww thank you for your worm comments. We are excited that we have restored your faith in our US properties! We greatly appreciate your business. We are looking forward to serving your hospitality needs again soon. More 

1 review
3 of 5 stars Reviewed June 6, 2016

Also room prices where more than when reservations were made. Since this was a family graduation and other family members were staying in this location, we made the decision to pay the higher prices. A small refund or a free night would make up for this issue.

Review collected in partnership with Best Western

Helpful?
Thank Steve M
Kimberly B, Manager at BEST WESTERN Heritage Inn, responded to this review

Hello Steve M, We are sorry to hear that you were over charged. We do apologize for the issue. We will look into the issue for you. We thank you for your business and hope that you will come stay with us again and give us the opportunity to make it up to you. More 

Valley Springs, United States
1 review
5 of 5 stars Reviewed June 6, 2016

This hotel is very convenient, clean and friendly. The rooms are finished tastefully and have all the features that to make it a comfortable stay. I like the fact that they all have microwaves and mini fridges, as well as a coffee maker.

Review collected in partnership with Best Western

Helpful?
Thank Steve E
Kimberly B, Manager at BEST WESTERN Heritage Inn, responded to this review

Hello Steve, My staff and I are happy to hear that you enjoyed your stay. We are glad you enjoyed the amenities in the room. Your feedback is important to us. Thank you for your business. We look forward to seeing you again soon, More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking

Additional Information about BEST WESTERN Heritage Inn

Address: 1420 East Monte Vista Ave., Vacaville, CA 95688
Location: United States > California > Vacaville
Price Range: $81 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — BEST WESTERN Heritage Inn 2*
Number of rooms: 41
Reservation Options:
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Also Known As:
Best Western Vacaville
Best Western Heritage Hotel
Vacaville Best Western
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