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Needed a one night stay for a good price. Stayed here, though the staff was nice, my room was right next to where several locals were living at the hotel. The cars, people sitting outside of their rooms watching and the area made me nervous...More
Date of stay: September 2018
1 Thank roxytgr
Response from ArmandoR1727, General Manager at Key InnResponded October 15, 2018
We appreciate you taking the time to share your feedback, Roxy.
We deeply regret the challenges you had during your time with us. The security and safety of our guests is of the utmost importance so we're disheartened that you had such problems. We hold...More
Stayed here for one night on our way to Newport Beach. In our room, the sink stopper did not work. Had to put a wash cloth over the sink so we wouldn't loose a contact. Many of the rooms are rented out to long term...More
Date of stay: October 2018
Response from ArmandoR1727, General Manager at Key InnResponded October 13, 2018
We appreciate you taking the time to leave us this feedback, BeckCalifornia.
We regret that you had such difficulty during your time with us. We strive to offer quality service and comfort for our guests and it's unfortunate your room wasn't cleaned to the high...More
I booked this hotel for 4 days and 3 nights. When I first arrived here around the morning, the staff already checked me in. She was very friendly and nice to let me check in early than 2p. I was so impressed about my checking...More
Date of stay: August 2018
Response from Armando R, General Manager at Key InnResponded August 30, 2018
We appreciate your feedback, Cali.
We strive to offer our guests quality service and comfort. We're glad our team was able to accommodate you. However, it's unfortunate that your stay with us was anything less than perfect. We'll be addressing your concerns with the appropriate...More
Location -- Less than 50 feet from 24-hour restaurant Denny's. One side faces the 5 Freeway; light sleepers need to request for rooms not facing the 5 Freeway. 5-minute walk to small strip shopping area that includes Stater Bros supermarket and mom-and-pop eateries.
Date of stay: August 2018
Response from Armando R, General Manager at Key InnResponded August 15, 2018
We appreciate the feedback. While we're happy you appreciated our attentive service and clean facilities, it's unfortunate our accommodations didn't meet your expectations. We regret your challenges and inconvenience so we'll address your concerns with our team moving forward.
We do hope you...More
Rooms are smal, poorly lit (always mission at least one lightbulb in the lamps) and the people that frequent the hotel and surrounding area are interesting to say the least.
Make sure you lock your car. NMore
Date of stay: July 2018
2 Thank Morgan P
Response from Armando R, General Manager at Key InnResponded July 20, 2018
We appreciate you taking the time to share your feedback, Morgan.
We're disappointed that your stay with us was anything less than ideal. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests so we'll...More