Northstar Lodge by Vacation Club Rentals
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About
#7 of 15 hotels in Truckee
Location
4.7
Cleanliness
4.6
Service
4.1
Value
4.1
Retreat to luxury with Northstar Lodge, located at the base of the world-renowned Northstar California ski area in Truckee, California. This beautiful vacation rental in Lake Tahoe is a ski-in/ski-out resort, complete with its own unique, pulse-driven gondola. Our resort hotel features exclusive exteriors with native materials for a naturally weathered appearance and luxuriously warm appointments to set the mood and create a high-alpine sensibility. All villas feature high-end amenities, including designer stainless steel appliances and ranch house style interiors. Other amenities include a private owner's lounge, media theater, and ski and boot valet during the winter season. When it comes to luxury resorts in Lake Tahoe, nothing says Welkome home like a vacation at Northstar Lodge.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Hiking
Skiing
Meeting rooms
Ski In / Ski Out
Parking garage
Wifi
Hot tub
Outdoor pool
Heated pool
Sauna
BBQ facilities
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Outdoor fireplace
Shared lounge / TV area
24-hour front desk
Clothes dryer
Laundry service
Self-serve laundry
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Room features
Air conditioning
Additional bathroom
Fireplace
Private balcony
Safe
Kitchenette
Dishwasher
Flatscreen TV
Microwave
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Location
970 Northstar Dr, Truckee, CA 96161
44Car recommended
Grade: 44 out of 100
11Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
218Reviews31Q+A55Room tips
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This is the second time we have stayed here. This is also the second time we have been DOUBLE charged the full price of our room upon check out (having already paid when booking). To correct this, you have to email customer service and wait 7-10 days for the correction. So unprofessional and disappointing to have to worry about this, seeing as the property and location are both great. Double check your accounts every time you leave.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Marriott Vacations Worldwide, Owner at Northstar Lodge by Vacation Club Rentals
Responded Mar 6, 2023
We are sorry for the experience you described. Although your stay did not exceed your expectations, we're hopeful you choose to return one day and give us another opportunity to host you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Do not book here. Poor management. Staff not knowledgeable. You are booking a timeshare spot and so cannot change it. If the storm comes and roads close you lose ALL your money if you cannot get there. Hyatt hides behind “owner decides everything”, whilst taking their $. Go somewhere else.
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Date of stay: March 2023Trip type: Traveled with family
Room Tip: No flexibility. Rude staff. Pick somewhere else.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Marriott Vacations Worldwide, Owner at Northstar Lodge by Vacation Club Rentals
Responded Mar 3, 2023
We are sorry you were disappointed with your visit. We are a vacation ownership resort, and inventory is very different than a regular hotel or resort. Inventory is only available when an Owner decides they do not want to occupy their villa. To learn more and discuss your concerns with a Customer Advocacy manager, please call 800-936-6824 or email customer.advocacy@vacationclub.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We were greeted by Maria and Justin at the Check-in for Northstar Resorts. Very pleasant and professional. We've had these winter ski reservations for months in advance, and we have enjoyed coming here for close to 40 years, and ski pass holders. We've typically enjoyed our stays here and the great skiing. We inquired about services at the resort, and while Maria and Justin were promoting the Resort's hospitality, a representative, Summer, behind the desk rudely chimed in, and essentially turned what was a lovely guest experience into a confrontation. We're here to relax and enjoy our vacation, but in one encounter, the magic was deflated by a sour greeting. Hopefully management will consider this review and encourage Summer to enroll in a hospitality program to better suit the customer service experience in this world renowned resort destination. We met our delightful housekeeping representative, Francesca, who made a lovely impression and very accommodating. Accommodations are the luck of the draw thru the general reservations system, unless you know and are guaranteed a particular unit.…
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Date of stay: March 2023Trip type: Traveled with family
Room Tip: Book early. Be prepared for inclement weather in winter. Bring plenty of food in case you’re...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marriott Vacations Worldwide, Owner at Northstar Lodge by Vacation Club Rentals
Responded Mar 1, 2023
Thank you for you review! We are happy your check-in experience with Justin and Maria were pleasant and professional, but we apologize if an associate was confrontational. We look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
You have a huge moral challenge to overcome. Hyatt says they value respect, integrity, and empathy. You did exactly the opposite to us. You totally took advantage of our vulnerable situation. My family were forced to stay with a RIP OFF price during a state declared snow emergency. Your staff argued with client by comparing yourself with Ritz Carlton. Your bathtub was broken, couldn't hold water. No food service/restaurant. Your staffs were extremely rude, no on site manager. Ski storage is unavailable... You are as bad as those people who charged $500 a mask during pandemic. No moral. No Empathy. Where is your integrity???
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5 Helpful votes
Helpful
Response from Hyatt Vacation Club, Other at Northstar Lodge by Vacation Club Rentals
Responded Jan 17, 2023
We are sorry you were disappointed with your visit. We are a vacation ownership resort, and inventory is very different than a regular hotel or resort. Inventory is only available when an Owner decides they do not want to occupy their villa. To learn more and discuss your concerns with a Customer Advocacy manager, please call 800-936-6824 or email customer.advocacy@vacationclub.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Service is non-existent. Hotel staff would not help with anything because they are just some hired third-party people with no knowledge or permission. The worst part is that the hotel will absolutely price gouge if you need to extend a night's stay because you are stuck in a snowstorm and cannot not leave due to road closure. Yes, the road leading out of Northstar will close during snow storm with no warning. Our family was in this unfortunate situation during the latest Tahoe storm and had to pay more than 3X the usual price to stay the night of emergency. We will not return. No way.
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
Helpful
Response from Hyatt Vacation Club, Other at Northstar Lodge by Vacation Club Rentals
Responded Jan 12, 2023
We are sorry you were disappointed with your visit. As a vacation ownership resort, we are different than a regular full service hotel or resort and Owners occupy villas within our resort. Due to this, inventory is only available when an Owner decides they do not want to occupy their villa. To learn more, and share your concerns with a leader in the corporate office, please contact Customer Advocacy by calling 800-936-6824 or emailing customer.advocacy@vacationclub.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When we checked in at our room, the smoke detector was beeping loudly due to low battery. You could hear it from outside the door. So we asked the front desk if they could change it. They said the maintenance guy just left and we needed to wait till next morning. We were a bit shocked that 1) there was already no emergency maintenance at 8pm; 2) they would suggest us to just wait a whole night in a room where it was impossible to sleep or even rest. So I told the front desk staff that we couldn’t stay there with this constant sharp beeping. Then she offered us ear plugs… hmm thank you but no. We politely demanded a better solution. Finally they switched us to another room, which was great and appreciated (and that’s why this is not a 1 star review). But why this was not the initial solution? A few other notes. The balcony door in the new room couldn’t lock. The AC was quite ineffective. The room was 65F when we went in. We set the temperature to 72F. Three hours later it was 67F. The environment was nice. Room was spacious. Location was convenient. But overall the place did not live up to how much it charged (400+$ per night for us). There are many Airbnb options nearby and quite a few hotels in Truckee less than 10miles away from the ski area. So I don’t recommend this hotel.…
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Hyatt Vacation Club, Other at Northstar Lodge by Vacation Club Rentals
Responded Dec 7, 2022
Siyu, we are sorry for the experience you described and for the original solution you were provided. We're pleased to learn the front office team assisted you with a new room and resolved those initial concerns. Although your stay did not exceed your expectations, we're hopeful you choose to return one day and give us another opportunity to host you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful location. The 2 bedroom with the den was a great size for my family especially when you are with kids that need there own space to hangout. For limited staff the service was accommodating. Don't forget to bring your inner tube and float down the Truckee River. I will definitely be back again.
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Date of stay: July 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Hyatt Vacation Club, Other at Northstar Lodge by Vacation Club Rentals
Responded Jun 22, 2022
Thank you for your wonderful 5-Star review! We are thrilled you enjoyed your visit, your accommodations, and resort amenities. We look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
THIS IS NOT A 4 star PROPERTY. You have been warned, do not get scammed. A 4 star property should have bell available (not bell service), room service, laundry service, housekeeping without a fee, decent attitude, responsive reservation staff, etc — this property has NONE of the above. You will receive better service if you stayed at Best Western or better attitude at even a 2-star property! To top that off they scam you into not reading the fine lines and you cannot, for the first time in my life, even upgrade your reservation by paying the difference! They also have very dated appliance and their room DID NOT look like the picture advertised and I suspect the room size is much smaller than the advertised 400sqft, and nor is the bed a real King. Their kitchen in the studio is so small they kept the utensil and the KNIVES in an unlocked, GROUND LEVEL cabinet so BEWARE if you have kids. I will NEVER come back here again and nor will any of my family and friends if I can help it. What a rip off.…
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Date of stay: April 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Location near Lake Tahoe was perfect and beautiful! Went with a group of friends here for a weekend to ski. Friendly and accommodating staff. Food pricing was kind of ridiculous though. For a cup of soup at the lodge it was $14. For a burger alone, it was $21?! Like what?
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Date of stay: February 2022
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
We were told at 10am, that they were only promising 4pm. At 3:30, they had no idea. At 4:00pm, they said 20 minutes. At 4:30, we called and got no answer. So, $800 per night gets you nothing...terrible.
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Date of stay: March 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
PRICE RANGE
$212 - $501 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
northstar lodge - hyatt residence club hotel truckee
FORMERLY KNOWN AS
Northstar Ski Resort at Lake Tahoe
LOCATION
United StatesCaliforniaLake Tahoe (California)Truckee
NUMBER OF ROOMS
88
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Frequently Asked Questions about Northstar Lodge by Vacation Club Rentals
Which popular attractions are close to Northstar Lodge by Vacation Club Rentals?
Nearby attractions include Village at Northstar Ice Skating Rink (0.1 miles), Villager Candle Shop (0.2 miles), and Spirits In Stone Gallery (0.2 miles).
What are some of the property amenities at Northstar Lodge by Vacation Club Rentals?
Some of the more popular amenities offered include free wifi, a pool, and a fitness center.
Which room amenities are available at Northstar Lodge by Vacation Club Rentals?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Northstar Lodge by Vacation Club Rentals?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Northstar Lodge by Vacation Club Rentals?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Northstar Lodge by Vacation Club Rentals?
Conveniently located restaurants include Bourbon Pub Northstar, Rubicon Pizza Company, and Manzanita.
Are there opportunities to exercise at Northstar Lodge by Vacation Club Rentals?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Northstar Lodge by Vacation Club Rentals?
Yes, laundry service and self serve laundry are offered to guests.
Are there any historical sites close to Northstar Lodge by Vacation Club Rentals?
Many travelers enjoy visiting Old Truckee Jail Museum (5.0 miles).
Does Northstar Lodge by Vacation Club Rentals have any great views?
Yes, guests often enjoy the mountain view available here.
Is Northstar Lodge by Vacation Club Rentals accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.