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The Ritz-Carlton, Lake Tahoe

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13031 Ritz-Carlton Highlands Court, Truckee, CA 96161-4306
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (701)
Room & Suite (441)
Dining (97)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 05/25/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Lake Tahoe
Updated 05/25/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 15 hotels in Truckee
Location
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Service
Value
GreenLeaders GreenPartner
Experience The Ritz-Carlton, Lake Tahoe, the only AAA five-diamond mountain resort in Northern California, and discover the pristine beauty of this breathtaking region. From its crystal-clear lake to its legendary skiing, hiking and golfing– this luxury Lake Tahoe hotel in Truckee, California provides endless possibilities. Featuring the only luxury ski-in, ski-out access in Lake Tahoe with mountain concierge services, a stunning slopeside spa, exceptional dining and impeccable service, The Ritz-Carlton, Lake Tahoe welcomes you to a sophisticated mountain retreat unlike any other. Lake Club, The Ritz-Carlton, Lake Tahoe adds an extraordinary new dimension to The Ritz-Carlton, Lake Tahoe experience, provides resort guests with a unique, stunningly designed waterside venue and an accompanying host of amenities that include al fresco dining, leisure and water activities, a short shuttle drive away.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Hiking
Ski rentals
Children Activities (Kid / Family Friendly)
Valet parking
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary welcome drink
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Ski school
Skiing
Water sport equipment rentals
Canoeing offsite
Evening entertainment
Board games / puzzles
Kids' outdoor play equipment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Pedicure
Ski In / Ski Out
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor fireplace
Picnic area
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
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Room features
Air conditioning
Additional bathroom
Desk
Fireplace
Coffee / tea maker
Refrigerator
Flatscreen TV
Bath / shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
Iron
iPod docking station
Hair dryer
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Room types
Mountain view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
Languages Spoken
English, Spanish
Hotel links
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Popular mentions
JeannieChiliBeanie wrote a review Aug 2021
Auburn, California195 contributions134 helpful votes
Well we went up for a 2 day getaway despite all the outdoor activities and the Hotel and Tahoe being closed due to air quality. Skeleton staff on duty and trying really hard. It's still a lovely place and the spa and fitness club and Manzanita restaurant are great/world class. It was a different sort of getaway but there was a sort of camaraderie about having the place almost to ourselves. If you are about to head up/over for a few days and maybe considering cancelling, I'd encourage you to make go ahead and keep the reservation. Bring an extra book, lean into the gorgeous facility, wait for the 2 or 3 hours a day/evening when the smoke clears to take a walk, go to the spa instead of the Lake, enjoy having a relaxing time with the nice people at the Ritz...
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Date of stay: August 2021
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1 Helpful vote
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travelmore149362 wrote a review Aug 2021
Arlington, Virginia69 contributions34 helpful votes
My husband and I had an outstanding 2- night stay here recently. The setting of the hotel was beyond gorgeous, and our room was spacious and very comfortable. But it was the ultra gracious and professional staff that really made this hotel special. The gentleman in Cafe Blue, where I got my morning coffee, was so charming that I did not mind spending close to $30 for a coffee and croissant. In the rush to leave, I very foolishly left my valuables in the hotel room safe. I realized this only after we arrived in our next destination, Sacramento, about 2 hours away. Of course I was panic- stricken when I realized what I had done, but I felt much better after speaking with Rogelio, manager of the hotel’s loss prevention service. He was incredibly helpful, and was very kind and patient with me. Sure enough, everything arrived back at my home right on time. I would love to return some day, in what I hope will be a post- pandemic, post- wildfire time. And I will remember to check the room safe before leaving!
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Date of stay: August 2021Trip type: Traveled with family
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appledude1221 wrote a review Aug 2021
Cleveland, Ohio100 contributions40 helpful votes
We stopped by to look at the lobby and explore the resort. We sat down and stuck some coffee and tea at the living room in the lobby of this resort. This resort exceeded my expectations such a lovely resort such a cute property. It also had an arcade. I really loved this hotel. It felt like you were in a forest here. We will definitely be back.
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Date of stay: August 2021Trip type: Traveled as a couple
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Kathleen A wrote a review Aug 2021
Los Angeles, California39 contributions20 helpful votes
When we book a hotel we base it on service and amenities. Sadly, the Ritz Carlton did not live up to their usual levels. We used in room dining, cabana by the pool, the lake club and spa for this trip as well. First, kudos to the working staff, they were friendly and smiling. We especially loved the Lake club staff. They were always at the ready to help and make our day by the water as best as they could. The food was usually good to very good. The bed was comfortable. There were things in the room that showed wear but it wasn’t so bad. The games available to play in the common areas were a great way to enjoy the sunny days. Now the reasons for our dissatisfaction. The in room dining contact was frustrating. We would call and wait on the phone for5-10 minutes before someone picked up. Then the wait for the food was very long. We thought, ok it’s COVID era so short staffing is expected. We booked the cabana before we arrived for two days. The space was well used (discarded beer can, etc). The service was obviously stretched, again we understood but we knew immediately we wouldn’t want the second day and asked for it to be cancelled. When I checked later that day to make sure it was cancelled they had not cancelled it. I received the email confirming the cancellation in the middle of the next day. I had to ask for bottles of water, and the fruit rather than it being there without asking because it was part of the cost. The pool and spa were not cleaned. Then the next day we had time available so I called down to the spa to see if the was any available spots that day instead of Friday. I called twice to no answer then finally left a message with contact number. Toward the end of the day we heard nothing so we figured there was no appointment so we went down to the spa to confirm we still had Friday. We were confirmed but then we’re told my masseuse was not going to be available but I could have a facial? I wanted the massage I booked over a month ago, not a facial. This is the main reason I chose to write this review. It was the culmination of all the disappointments with this final service fail that caused this review. They knew Wednesday morning that the masseuse was out for at least a month yet here we were at the end of the day finding out on our own that my appointment was cancelled. Now an excellent service response should have required management sitting on the phone and/or emailing all guests affected and offering some kind of accommodation on something I wanted ( like my husband’s massage) doing it proactively. If the spa staff was short handed, the management staff should have been doing this instead of just walking around the hotel. Let your guests know what is happening before they are disappointed and make up for it. I thought the Ritz-Carlton knew this.
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Date of stay: August 2021
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2 Helpful votes
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Response from General Manager, General Manager at The Ritz-Carlton, Lake Tahoe
Responded Aug 10, 2021
Dear Kammermuller, First and foremost I want to thank-you for taking the time to share your constructive comments with us regarding your recent stay. I am very sorry to hear the disappointments and service breakdowns you experienced in both the spa and food and beverage spaces and can assure you we are reviewing our systems and practices as we strive to continually improve our guest experience. As a teachable moment, we have shared your feedback with the appropriate hotel departments to ensure that these were isolated incidents that can be corrected moving forward. While our apology at this time cannot undo the past, our regret is sincere and our future will be guided by your comments. Your feedback is very valuable to us and you can be assured we truly do appreciate your candor. Your loyalty is very important to us and we hope you will give us the opportunity to welcome you back to our resort to serve you better in the future. Sincerely, Colin Perry General Manager The Ritz-Carlton, Lake Tahoe (530) 562-3000
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Priya wrote a review Jul 2021
Contoocook, New Hampshire3 contributions2 helpful votes
My husband and I came here for our honeymoon, and it was a lovely experience! Very kind staff (especial shoutout to Eric at the concierge who helped us with activities), nice spacious and clean rooms, and pleasant grounds. Considering the price, I wished there was more to do on-property in the summer - there is no direct lake access (other than Lake Club which is an additional $500/pp/day) and no tennis / other sports. The pool is kind of small. The restaurants are good but the pricing is nuts ($11 for a latte). Note there is also a resort fee and parking is $55/day - and you really need a car. So all-in-all, very nice spot if you have a car, but beware of how quickly the expenses add up!
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Date of stay: July 2021
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1 Helpful vote
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PRICE RANGE
$387 - $951 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton, lake tahoe hotel truckee
LOCATION
United StatesCaliforniaLake Tahoe (California)Truckee
NUMBER OF ROOMS
171
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Frequently Asked Questions about The Ritz-Carlton, Lake Tahoe
Which popular attractions are close to The Ritz-Carlton, Lake Tahoe?
Nearby attractions include Village at Northstar Ice Skating Rink (0.6 miles), Villager Candle Shop (0.6 miles), and Spirits In Stone Gallery (0.6 miles).
What are some of the property amenities at The Ritz-Carlton, Lake Tahoe?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton, Lake Tahoe?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Ritz-Carlton, Lake Tahoe?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton, Lake Tahoe?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Lake Tahoe?
Conveniently located restaurants include Rubicon Pizza Company, Manzanita, and Petra.
Are there opportunities to exercise at The Ritz-Carlton, Lake Tahoe?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at The Ritz-Carlton, Lake Tahoe?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Ritz-Carlton, Lake Tahoe?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Ritz-Carlton, Lake Tahoe offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton, Lake Tahoe?
The staff speaks multiple languages, including English and Spanish.