The Ritz-Carlton, Lake Tahoe
13051 Ritz-Carlton Highlands Court, Truckee, CA 96161-4257
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About
#4 of 15 hotels in Truckee
Location
4.7
Cleanliness
4.7
Service
4.4
Value
4.0
GreenLeaders GreenPartner
Discover mountainside luxury at The Ritz-Carlton, Lake Tahoe. Our ski-in, ski-out hotel in Truckee, California is located near legendary skiing, hiking and golfing. After a busy day, unwind at our 17,000-square-foot spa and fitness center, or enjoy on-site dining at Manzanita, Living Room, or Highlands Bar.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Hiking
Children's television networks
Valet parking
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Ski rentals
Ski school
Skiing
Water sport equipment rentals
Canoeing offsite
Evening entertainment
Patio
Walking tours
Board games / puzzles
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Manicure
Massage
Neck massage
Open-air bath
Pedicure
Salon
Steam room
Ski In / Ski Out
24-hour security
Baggage storage
Concierge
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Air purifier
Bathrobes
Desk
Dining area
Fireplace
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Business
Languages Spoken
English, Spanish
Location
13051 Ritz-Carlton Highlands Court, Truckee, CA 96161-4257
Getting there
Rental CarsSee all Truckee rental cars
1330Reviews36Q+A100Room tips
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Most Recent
I stopped by the property last week for a quick tour so I could plan my next stay to the area. Gus showed us around and was so knowledgeable about the property and really sold us on staying in the future! He was recently promoted and I think that is very well deserved!
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Date of stay: May 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Dale and Lexi were both so accommodating and kind. They provided us with amazing customer service and checked in on us regularly to make sure we had everything we needed. I highly recommend staying at this location. Their beer and wine selection is fantastic
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Date of stay: May 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We were having issues with checking out. The desk clerk should have asked for help. He was obviously inexperienced. Charlie from valet could see there was a problem. He did everything he could to help with the situation that had nothing to do with valet. Thanks Charlie for helping us.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Spent a glorious 3 nights in this luxury hotel. Very clean. Staff go out of their way to accommodate you. A great hotel for families. Johan who heads the kids activities Dept was exceptional. He ensured my son had a great time with pizza making/movie night (with a personalized script on the hot chocolate whipped cream) and gave him a stuffed lion which my son has named Johan of course. Food was great. Snow fun. Looking forward to coming back!
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Date of stay: April 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
I decided to take the family to Lake Tahoe for Spring Break. It was our kids 1st time skiing and they had a blast and did very well. The staff at the Ritz Carlton Lake Tahoe was amazing and so attentive! One night we had dinner at Manzanita and our server Allie was outstanding! She provided great service and was very caring. At the the end of dinner the Desert Chef, Alejandra, came out with a wonderful special desert and wrote my daughters name in chocolate and that made her so very happy that we have to come back next year and celebrate her birthday! We met Nielsen, one of the managers at the Sierra S’mores Toast and he was so genuine and he made my daughters feel so special! We had a first class experience because of how much the team at the Ritz Carlton Lake Tahoe went out of their way to make my family feel incredible and we are looking forward to coming back to visit as soon as possible! …
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
The Ritz Carlton Lake Tahoe is a fantastic property. The location is incredible with ski in/ski out. It is a beautiful property with its rustic mountain decor with really nice rooms. What makes this property quite special though is its people. The general manager, Mr. Perry is one of the best hotel GM's ever. He is friendly, helpful, pro-active, and a great leader of his team. The hotel manager Mr. Bonnamain is a great hotel manager. The property has the best concierge of any property I have ever stayed in Mr. Switzer. Gus who helps lead the lounge team is terrific. The valet team, the lounge team, the ski valet, and the restaurant teams all are wonderful. The entire team always goes out of their way to ensure my wife and I have a special and memorable experience whenever we stay here. It is not always easy for hotels to deliver a memorable experience because it takes great management, leadership, coordination, and effort to deliver a truly special experience. After staying over 1,500 nights at high end Marriott properties I know how challenging it can be to deliver an extraordinary stay every time. This unique team always does though and encourage anyone visiting Tahoe to stay at this truly incredible hotel!…
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We stayed at the RITZ for three nights for a ski trip. Wonderful hotel and stay! Would definitely go again! Loved the location. Hotel itself is well built and lots of amenities. Wished we used them more. Barry (concierge), Porters/Baggage Helpers, Nelly (front desk), Wait staff at central bar area and ski porters were UNBELIEVEABLE. Hands down some of the best staff i've ever met. Wish i had written more names down as they all deserve recognition. Very friendly and went above and beyond. Staff at 430 smore time, amazing. Kids well entertained with smores and movie night and teddy bears. Very thoughtful. Food, very good. Yes, pricey but well worth it given location and comfort. Large portions actually. Easy to access village with gondola. Loved the hot tub and pool. Unbeatable access to the mountain to ski. Only drawback were the rooms themselves. They need upgraded. We entered the room, there was a towel under the sheets. The beds and artwork in the room are horribly outdated. So are the sheets. Too short and the bed skirts/curtains, are very old (at least looking, and outdated) Understood the hotel is mountain based, but it still needs a refresh in regards to the rooms. Some things like sink pressure and tubs were not working to satisfaction in regards to pressure and things but all said, amazing stay! Tips: not worth going to Truckee. King of far. Also, bring some small breakfast if you dont want to pay alot or want a quick meal before skiing. Tip: Use the hot tub and tip well. This staff goes above and beyond!!! AMAZING quality hair products too in the shower!…
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We have been coming here for its location for years. Prices have risen dramatically and everyone is very nice but housekeeping is very spotty and thats not right. Period. We expect things made up and supplies replenished automatically. Period. They need to try harder and hopefully they do. They struggled thru Covid and we supported them thru tough times and they need to deliver at a high level given the prices, period. Lip service is not real service. Luv you guys, most times......
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from General Manager, General Manager at The Ritz-Carlton, Lake Tahoe
Responded Mar 8, 2023
Dear Guest, Thank you for taking the time to provide us with your feedback. We appreciate your comments and will follow up on the housekeeping service opportunity with our teams to ensure that it is addressed. We appreciate your feedback on the friendliness of your staff and we do appreciate your loyalty. We look forward to welcoming you back. Best Regards, Colin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great service with awesome location！Comfortable bedding and nice room. Awesome food at Manzanita, especially the Pinecone dessert was so delicious that my husband almost ordered another one! Would come again!
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The hotel rooms were very nice as you would expect from a Ritz Carlton--not overly grand but nice. The only reason I give it even 1 star is the location. The breakfast buffet was very good (and expensive) but the service was lacking--perhaps another "staff shortage" issue faced by the service industry? But when paying Ritz prices one would expect more. I would like to note that Chef Ulysis was great-and made the best jam. After spending over 5K for the room and another 1K on incidentals PLUS $55.00/day resort I was not even allowed to use the spa hot tub--even though my husband had paid for a Spa service- and I had tried to book a massage but they had no time convenient for me-When asked why the resort fee didn't cover the spa the manager told me there were "resort services" I was allowed to use --she even pointed out that I was "allowed" to use the retail store at no charge--EVEN though you do not have to be a guest to go and use the retail store--what a ridiculous statement We had wanted to check out one day sooner than originally planned (we had pre-paid our stay) and when we asked the manager she said that if we had booked directly with them they would be able to do something but we could try the 3rd party booking agent. We then contacted Amex (who we booked through) and Amex said they did not have a problem amending the reservation if the hotel would allow it--so Amex contacted the hotel but was told that they would not refund an early departure ----so I went back to the manager, since she said if the 3rd party was amenable they would be--another manager, Sara Taylor, specifically told me that only Amex could alter the reservation and that is "in their terms and conditions"--so went back to Amex and after 45 minutes of Amex trying to get the early departure refund--was told that the Ritz would not allow it. I spoke to Sara Taylor and told her that if she would just have said the hotel was not willing to refund the early departure I would have not wasted anymore time on it--but she clearly indicated that it was up to Amex--which it was not. She only had to own up to a policy that was in place knowing that I may not like it--I would much rather have had an honest statement instead of a run around. I will never stay at this hotel again --and will probably never stay at a Ritz again.…
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Date of stay: February 2023
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5 Helpful votes
Helpful
Response from Hotel Management, General Manager at The Ritz-Carlton, Lake Tahoe
Responded Feb 18, 2023
Dear guest, Thank you for staying with us and thank you for your feedback following your most recent stay. We appreciate you taking the time to share your feedback with us. Our spa wet facilities are available to guests that have booked treatments within the spa for the full day of their treatment. Based on availability, guests of the hotel that have not booked a treatment are able purchase a day access pass to the common facilities of the spa. Our goal is to ensure that we are creating a relaxed atmosphere for our guests enjoying these facilities. Due to the size and capacity limitations of these facilities, these amenities are not included in the resort fee offerings within the property. Please accept my apologies for the miscommunication regarding the room cancellation request. The cancellation terms that are communicated upon booking the reservation apply to all reservations regardless of the method of booking. We will be sure to address the miscommunication that you noted below with our team to prevent that from occurring again in the future. We do hope to have an opportunity to welcome you back to The Ritz-Carlton, Lake Tahoe in the future. Best Regards, Colin Perry General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$522 - $919 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton, lake tahoe hotel truckee
LOCATION
United StatesCaliforniaLake Tahoe (California)Truckee
NUMBER OF ROOMS
181
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Claim Your ListingTHE RITZ-CARLTON, LAKE TAHOE - Updated 2023 Prices & Hotel Reviews (Truckee, CA)
Frequently Asked Questions about The Ritz-Carlton, Lake Tahoe
Which popular attractions are close to The Ritz-Carlton, Lake Tahoe?
Nearby attractions include Village at Northstar Ice Skating Rink (0.6 miles), Villager Candle Shop (0.6 miles), and Spirits In Stone Gallery (0.6 miles).
What are some of the property amenities at The Ritz-Carlton, Lake Tahoe?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton, Lake Tahoe?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Ritz-Carlton, Lake Tahoe?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton, Lake Tahoe?
Yes, paid private parking on-site, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Lake Tahoe?
Conveniently located restaurants include Bourbon Pub Northstar, Rubicon Pizza Company, and Manzanita.
Are there opportunities to exercise at The Ritz-Carlton, Lake Tahoe?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Ritz-Carlton, Lake Tahoe?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Ritz-Carlton, Lake Tahoe?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Ritz-Carlton, Lake Tahoe offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton, Lake Tahoe?
The staff speaks multiple languages, including English and Spanish.