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About
#4 of 15 hotels in Truckee
Location
4.7
Cleanliness
4.7
Service
4.4
Value
4.0
Travelers' Choice
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Rest easy at The Ritz-Carlton, Lake Tahoe. Our hotel in Truckee, California is located near legendary skiing, hiking and golfing. After a busy day, unwind at our 17,000-square-foot spa and fitness center, or enjoy on-site dining at Manzanita, The Living Room, or Highlands Bar.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Ski rentals
Ski school
Children Activities (Kid / Family Friendly)
Valet parking
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Outdoor dining area
Wine / champagne
Poolside bar
Skiing
Water sport equipment rentals
Evening entertainment
Patio
Board games / puzzles
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Manicure
Massage
Pedicure
Steam room
Ski In / Ski Out
24-hour security
Baggage storage
Concierge
Executive lounge access
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Bath / shower
Fireplace
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
Bottled water
Iron
Private bathrooms
Refrigerator
Flatscreen TV
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
Location
Contact
13051 Ritz-Carlton Highlands Court, Truckee, CA 96161-4257
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1319Reviews36Q+A100Room tips
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Totally amazing, ski on ski off.. the lessons are right out the door. Ski shop was well organized! Best I've seen It's all expensive but hey, it's worth it!! Great spot, Gondola down to little village. It's perfect. Barry at the front desk is the man..
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Hotel's Favorite
We have been consistently staying at the Ritz-Carlton, Lake Tahoe property for many years and were not too impressed with the stay...until this time. There has been significant improvement in the staff, especially for families with kids. This time, the smiles and attentiveness received at arrival - the valet, check-in, ski concierge, and servers made us feel welcomed and appreciated. The highlight of the trip was the new program/activities for kids and families. The kids loved all the activities: scavenger hunt, searching for Tobby the bear, doing arts & crafts (suncatcher, ornaments, wind chimes), "planting" a greenhouse pine tree, and cookie decorating events! Will, the recreation supervisor, was so kind, passionate, and patient with the kids. We hear that more kids' programs are in the works and we look forward to checking them out next time! On a side note, it was a shame that these activities were not well advertised throughout the property. I am sure the management will figure this out soon so that all families and kids can enjoy the property to the fullest. Overall, we are very excited that this property is becoming a true family-friendly resort for the kids.…
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Date of stay: March 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
For the money we paid, I was disappointed. The staff either doesn't know what they're doing or makes you feel special. LOVE the shuttle to Truckee. Reason I'm posting this is I left an item in master bath drawer (100% sure) and it was worth thousands of dollars. I called next morning after checkout knowing it was still there. Several calls had to be made as I felt as it wasn't being handled well. After hours of stress and all the calls they said there was nothing there. BS!!! Housekeeping must have taken it. I am seriously beside myself because of the amount of money we paid for this hotel to lose an item that expensive AND it was very noticable. In a large zip lock back with several jars along with it - basically the size of a flattening hair iron. Crazy thing is I left a make up bag in a place a tenth of the price per night and they called me once they found it. VERY FRUSTRATED. Brand new purchase. I know it was my fault leaving it there but didn't thing a bunch of vultures would be taking it.…
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, General Manager at The Ritz-Carlton, Lake Tahoe
Responded 2 weeks ago
Dear beckyc244, Thank you for taking the time to post your comments regarding your recent visit. We deeply regret your impression of the resort and your overall disappointment. We take your observations very seriously and as such, please do contact us at (530) 562-3008, so we may address the concerns your pointed out. Your experience is certainly not representative of the service our guests have grown accustomed to and can expect at The Ritz-Carlton Lake Tahoe. Thank you for the gift of feedback and for the opportunity to address your concerns. Colin Perry General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We ate at the Manzanita for lunch over the 4th of July weekend. Have stopped for lunch after skiing eating outside on the patio, so this was quite different. Food was good and while very few people there, service was very good.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Such an amazing great hotel for family. And i was amassed that they had a ski place right out side! Also they upgraded us to a master suite! And we told them that it was my sons birthday and they gave us chocolate strawberries! Can’t wait to go back!
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Date of stay: June 2022Trip type: Traveled with family
Room Tip: Don’t come around 1:00 so busy 1 hour to get bags. If you like food go to the manzanita.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
My grown son and I visited the Ritz-Carlton Lake Tahoe in December 2022 for a short ski vacation. I've stayed at numerous Ritz-Carlton hotels around the world and this one didn't meet the brand's standards - not by a longshot. First the good: The ski valet service was excellent - the Mountain Concierge team was well organized and attentive; our skis were always on the snow and our poles planted alongside of them so we could step in and go. We had excellent meals at Manzanita restaurant. And the bartender in the main lobby lounge mixed excellent cocktails. The bad: Check-in time is a late 5 pm. The front desk staff seemed inexperienced, confused, and not fluent in English. And confused: they sent my bags to my son's room and vice-versa. Service in the lobby restaurant was extremely slow. Someone said that they were short on staff because of the heavy snow that happened two days earlier, but by that day the roads had been plowed, and don't people who work at a ski resort know how to get to work in the snow? Housekeeping was terrible. I returned from a day of skiing to find that the room had not been serviced. I called Housekeeping and nobody answered after 20 rings. I then called the front desk and the same happened. I went down to the front desk in person to say that the room hadn't been serviced. The desk clerk seemed confused and defensive. Now, lesser Marriott properties warn you that housekeeping is only on request, but that isn't true of the Ritz-Carlton, and on check-in nobody told me that I had to request housekeeping. In any event, I asked the clerk to have housekeeping service the room and waited in the lobby for 30 minutes. When I returned to my room there was something that wasn't there before: a printed card stuck in the door saying in effect "we didn't service your room because you asked us not to disturb you." That made no sense - I didn't have my do not disturb sign on the door. I took the card down and asked to speak to the manager. The manager said he'd have the room cleaned and would find me in the lobby when it was ready. He also offered a drink from the bar on the house, which I appreciated. Another half hour passed and he came to me to say the room had been cleaned. I returned to the room and discovered that the robe housekeeping had hung on a hanger in the bathroom was grossly soiled! See pictures below. I'm hoping that this was an aberration, because we did enjoy skiing at Northstar and would like to visit again. …
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Date of stay: December 2022Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at The Ritz-Carlton, Lake Tahoe
Responded 5 weeks ago
Dear JWC415, Thank you for providing us with your feedback following your recent stay with us. It was great to hear that you appreciated the ski valet services and the experience provided by our mountain concierge teams and our Manzanita Restaurant teams. Please accept my apologies that you experienced with the housekeeping stayover service. We will be working with our housekeeping leadership to identify what went wrong in this specific instance to ensure that the issue is corrected. We do hope to have an opportunity to welcome you back to The Ritz-Carlton, Lake Tahoe in the future. Best Regards, Colin Perry General Manager The Ritz-Carlton, Lake Tahoe
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I have stayed at the Ritz Carlton Tahoe several times. We have stayed over 1,200 nights at high end hotels around the world over the last several years and can attest that the Ritz Tahoe is one of the best hotel stays anyone can enjoy. This is not just because the property is gorgeous with its decor and overall mountain ambience. Just as importantly the hotel management is top notch along with the entire team. The combination of a beautiful property that has the highest levels of service is what truly makes this a one of kind property. The GM, Mr. Perry is one of the top GM's in the hospitality business. He hires a terrific team around him in all departments and empowers them to deliver exceptional service. He is quite personable, pro-active, and responsive as well. Mr. Switzer is the best concierge we have ever encountered at any hotel ever. He is authentic, creative, and has many enjoyable stories to share. Gus, the lounge leader is incredible and always provides amazing service. Laura who is new to the lounge is fantastic as well along with the entire lounge team. All the departments do a great job from the valets, front desk, ski mountain team, to housekeeping, and the restaurant teams. The service and food in the main restaurant, Manzanita, is delicious. The second restaurant, The Living Room, offers a nice variety of tasty dishes too. The property itself again is beautiful from the design of the property, the decor of the rooms, and the overall ambience. The Ritz Carlton Tahoe is truly a unique property led by one of the best GM's and overall teams in the hospitality business. It is not easy to excel in all departments at a hotel but this management team and overall teams work seamlessly together to deliver an exceptional experience. One last side item of note. The hotel has several talented employees from Argentina so it was quite special to witness how excited they were that Argentina won the World Cup during out stay. You will regret not staying at the Ritz Carlton Tahoe if you visit the area and stay elsewhere!…
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Date of stay: December 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at The Ritz-Carlton, Lake Tahoe
Responded 6 days ago
Dear Guest, Thank you for taking the time to provide us with your feedback following your stay with us. We are thrilled to hear that our team were able to create a great experience for you and your wife. Thank you for your kind comments about our team. Your comments were shared with Mr. Switzer, Gus and Laura to thank them for all that they did to make your experience special. We hope to have an opportunity to welcome you back to The Ritz-Carlton, Lake Tahoe for your next ski vacation soon. Best Regards, Colin Perry General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All the valet and front door staff are top notch. Each member remembered us each time we needed our car for day trips. They offered us bottled water more times than I could count and offered their service each time we arrived and departed. Negative reviews about the valet fee should be deleted since you have to read before you book. I do feel valet should be included and I was aware of the valet charge before booking since its pasted on hotel website multiple times. Advice to management: Since Im willing to pay over $1000 per night I dont think $1050 with valet included would talk me out of out of booking my next trip. On future trips Ill book the room with valet included. The indoor slopeside living room/lounge has 360 degree 3-4 hearth 40 foot stone fireplace with couches and seating throughout. It offers great views of the ski out areas and mountain slopes for people watching. I love pets and this resort had more than a couple dozen while we were there which was great. However on more than one occasion there were guests who had their pets cuddled up on the fireplace couches with them for the entire day. One guest took scrappy outside in the snow/mulch to do business then to return inside where scrappy jumped back up on the couch to snooze. Our room was typical for my ritz expectations with the bed being especially perfect. The room fireplace was a gas insert metal apartment style unit which was fine. House keeping was excellent even tough we opted out of service every other day. Food at the resort is limited to the restaurants and room service breakfast was 10 out of 10 each day. Get the breakfast included or the $100 resort credit/valet free since its offered at about 50% of the actual cost and your going to need it. You have to take the gondola down to Northstar village to get concessions if needed. There are not any options for snacks that I found inside the hotel. There is a coffee bar with some to go options but it closes early. There is a great small provisions market with surprising in northstar village with options for people with dietary restrictions which included some organic choices. Most of the stores and shops close at 7/8pm. The Gondola is connected to the hotel and its only a 5 minute lift. The scenery is magical and I give it a 10 plus out of 10. The Food is an 8/9 out of 10. The service and staff are 10/10. The condition of property and cleanliness are 10/10. The ratings are inaccurate and misleading. This hotel is exceptional. We have stayed at multiple Ritz resorts this year and this one was the by far the best.…
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Date of stay: November 2022
Rooms
Location
Service
Room Tip: slope side rooms have view of ski slopes/firepits/outdoor restaurant and make shift sledding...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at The Ritz-Carlton, Lake Tahoe
Responded 6 days ago
Dear Guest, Thank you very much for your feedback following your stay with us. We appreciate your detailed comments and were very pleased to hear that you enjoyed your stay with us. We have shared your comments with our valet and door teams to thank them for their contribution to your positive experience. We hope to have an opportunity to welcome you back to The Ritz-Carlton, Lake Tahoe in the near future! Best Regards, Colin Perry General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Valet service was the highlight of the stay ! This hotel has some serious issues ,we were greeted by the valet service. We enter the lobby to be graded by three ladies that barely spoke English, and I really struggled with every question we had. We arrived a little earlier than our room was ready, so we had dinner at the living room. It was truly inedible. Walking down the hall, there was wallpaper peeling and in need of repair. Next was we went to our room. It had obviously not been cleaned because there was chips and food on the floor. We had to ask several times for the room to be cleaned. The carpet in the room was stained and needed replacement. There was a nice little s'more's gift in the room. I checked the date and it expired six months prior. The next day I called the front desk to ask for my car to be brought up when we got to the valet 20 minutes later Valley knew nothing about my request so we had to wait for them to retrieve our car. They said that nobody told them about our car needing to be brought up. The next day we asked the front desk to have our laundry picked up. We left it out when we returned later that day the laundry was right where we left it and not picked up. We had to make three calls to the front desk to have the laundry finally picked up the next day. We called the front desk and told them that our room had not been vacuumed. Not one day was our room turn down as promised. we asked for our turn down to be done at 5 PM, it was not done as requested and at 9:30 somebody from housekeeping came walking into our room without knocking we were in bed . The day that we were leaving, we had still not received our clean laundry so we had to call the front desk and tell them that we were leaving at 12 in hopes that that would expedite getting our laundry to us. We were told it would take 24 hours for laundry service. It took 36, and that was after we made several calls. We had dinner at Manzanita, it was acceptable I would give the food 6.5 out of 10. Service a 7.5 out of 10. As we checked out, the gentleman was very friendly, but brand new and inexperienced. The lady next to him when we expressed our concerns was very defensive, and surly We understand you have serious staffing issues but if your hotel is operating at 50% your normal Quality and standard please do not charge full rates or have a disclaimer stating that. This was by no means a Ritz Carlton experience. It was more like a Holiday Inn experience.…
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Date of stay: December 2022
Location
Cleanliness
Service
Room Tip: would not recommend
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hotel Management, General Manager at The Ritz-Carlton, Lake Tahoe
Responded 5 weeks ago
Dear bryans901, Thank you for taking the time to post your review after your recent visit to the resort and for recognizing our Ladies and Gentlemen at the Valet services. I am very sorry there were areas in which our service and room amenities were not executed at the level you expect and deserve. This of course is not what we strive for in our efforts to provide unique and memorable experiences to each and every guest. We do hope to have the opportunity to welcome you back and turn around your perception of the resort. Best Regards, Colin Perry General Manager The Ritz-Carlton, Lake Tahoe
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Outstanding services from all the staffs from valet, front desk, ski valet, housekeepers, restaurant and bar which made the stay absolutely fantastic. Everyone were so nice, accommodating, and helpful. All AMEX LHC benefits were recognized, we got welcome gift, early check-in, late checkout, and food credits. The hotel is conveniently located for an amazing ski-in/out experience. Nice amenities. Room was decent but started showing some signs of age, so may need reservation sooner than later. Manzanita restaurant has been serving great food in our recent stays, big step up from couple years prior. Pool, gym, and spa were great. Hot tub can get a bit crowded from time to time, and with a lot of noisy kids. I forgot one of my luggage during the stay, and the staff (Johan), helped taking care of shipping it back in a timely manner, as well as kept me informed, which was greatly appreciated. When I pay $1000+ a night, my expectations are high, and almost always been let down. However, this stay was so incredible and way exceeded my expectations.…
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$539 - $1,286 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton, lake tahoe hotel truckee
LOCATION
United StatesCaliforniaLake Tahoe (California)Truckee
NUMBER OF ROOMS
181
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Claim Your ListingTHE RITZ-CARLTON, LAKE TAHOE - Updated 2023 Prices & Hotel Reviews (Truckee, CA)
Frequently Asked Questions about The Ritz-Carlton, Lake Tahoe
Which popular attractions are close to The Ritz-Carlton, Lake Tahoe?
Nearby attractions include Village at Northstar Ice Skating Rink (0.6 miles), Villager Candle Shop (0.6 miles), and Spirits In Stone Gallery (0.6 miles).
What are some of the property amenities at The Ritz-Carlton, Lake Tahoe?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton, Lake Tahoe?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Ritz-Carlton, Lake Tahoe?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton, Lake Tahoe?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Lake Tahoe?
Conveniently located restaurants include Bourbon Pub Northstar, Rubicon Pizza Company, and Manzanita.
Are there opportunities to exercise at The Ritz-Carlton, Lake Tahoe?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Ritz-Carlton, Lake Tahoe?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Ritz-Carlton, Lake Tahoe?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Ritz-Carlton, Lake Tahoe offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Ritz-Carlton, Lake Tahoe?
Many travelers enjoy visiting Hellman-Ehrman Mansion (7.4 miles), Rainbow Bridge / Donner Summit Bridge (7.7 miles), and Old Truckee Jail Museum (5.2 miles).