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Holiday Inn Los Angeles Gateway Torrance

Traveler (92)
Room & Suite (47)
Dining (6)

About

#11 of 19 hotels in Torrance
Location
Cleanliness
Service
Value
A friendly, professional staff and convenient location in the Los Angeles South Bay. Easy freeway access to LAX, the Port of Los Angeles and downtown. Minutes from Southern California's most popular visitor attractions, the beach and shopping.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Secured parking
Parking
Free internet
Wifi
Public wifi
Paid internet
Internet
Hot tub
Outdoor pool
Restaurant
Breakfast available
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Coffee / tea maker
Flatscreen TV
Hair dryer
Room service
Safe
Iron
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Spanish, Filipino, Japanese
Hotel links
Visit hotel website
Special Offer:Save More on Your Rate
Hotel deals

Location

Full view
41Car recommended
Grade: 41 out of 100
20Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
154Reviews
5Q+A
27Room tips
Traveler rating
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  • 11
Time of year
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Popular mentions
I always check the bed and bathroom when I arrived. I believed that my colleagues complained about cleaning many times before. I’m short hair now, the hairs on the bed definitely not mine, and there’s other hairs under the bed sheet! There’s dirty and black water in the bathtub, disgusting! It made me wonder some one washed dirty things here? If it not company arrangement , I won’t choose this hotel ever again! 這家飯店房間長期一直都不用心打掃,我和同事已經長久反應多次! 好幾位同事睡到皮膚過敏、被蟲咬! 這間飯店根本不用心處理。
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Reasonable business hotel in nondescript industrial location on the edge of Torrance. The main weakness is the lack of anything in walking distance. The hotel obviously recognises this and offers a shuttle to a 5 mile radius. Happily this includes the Del Amo mall with many dining options. Unfortunately the last return is about 8 pm, so European diners will need to get a Uber or similar (about $10). Torrance old town is also within reach and has some nice dining choices. Inside the hotel is a sea of brown, serving up a 1970's chic. Reasonable sized rooms, big Tv, outside pool, small gym. Sports bar area with super helpful barman. A special mention to the front desk and barman who were eternally cheerful and friendly - more so than many other hotels. About $30 ride by Uber from LAX.
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The hotel wad nice and so was the staff. Everyone was friendly and the hotel was quiet. The only downfall is I didn't understand the breakfast process. I'm more used to a traditional breakfast setting, there's was in the restaurant... although kids ate free adults had to pay. Overall I would still stay again.
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This is a clear 4 star, but not 5 star. The service was very good. THe roon was ok, though a little small. We had some hair in our bed on check in, we called the desk ad they had someone clean it up right there, new bed and everything. So I don't hold it against them. The restaurant has room service, it was good. We like the hot tub. I would stay again, but it's located in an industrial park. There location is not the best.
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+1
The hotel location is very good, but the staff needs training and they need a lot of attention to details and cleanliness. The staff is not friendly. Very black and white and mater of fact. Very stoic with no smiles or anticipation of guests needs. Although we were not recognized as being a Spire Elite rewards member, they were gracious enough to upgrade us to a suite. Upon entering the room, there was an offensive odor, most likely from the previous guest. We put the a/c on to air out the room. The headboard had stains from greasy hair and the lamp shades were all askew. The carpet was very stained as well as the furniture (photos attached). Worst of all, when they put in the carpet tiles they ran cords under the carpet tiles across the entire room in two places (photo attached). Not only was this unsightly, but we must have tripped on them a half dozen times. The bathroom was very nice and well appointed with excellent water pressure. They did not have the extra pillows in the room as requested in our special preferences through the IHG app. Finally, I was also annoyed with their pantry area. It was very sparsely stocked with very limited selection and very few necessities or toiletries. The two large coolers were less than 1/3 stocked. $4 plus tax for a diet soda is also a bit much. We appreciated the ample parking and the parking fee being waived for Spire members. This was an overnight getaway with my wife and it was far from special. With some significant management attention and training, this could be a much better hotel.
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Response from IHGService, Guest Relations Manager at Holiday Inn Los Angeles Gateway Torrance
Responded Jan 24, 2019
Hello D1850LPjims, I appreciate you for staying at Holiday Inn Torrance and for giving us your thoughts about your recent visit. It's quite frustrating to learn that we did not live up to your expectations because of the condition of our property and room assigned to you. Also, I'm sorry to know that the cleanliness and service of staff fell below your expectations. This is not the type of accommodation that we want our guest to experience. It's a continuous process as we strive further in making our services from good to great. I'll definitely share your thoughts with our hotel management team as a reference for future enhancements. Your feedback will definitely help us towards bettering our services and we hope to host you again soon, D1850LPjims! All the best, Peter J. Case Manager IHGService
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PRICE RANGE
$136 - $211 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn torrance hotel torrance, torrance holiday inn
LOCATION
United StatesCaliforniaTorrance
NUMBER OF ROOMS
339
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