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Country Inn & Suites By Carlson, Sunnyvale

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Country Inn & Suites By Carlson, Sunnyvale
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780 Reviews from our TripAdvisor Community

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Showing 756: English reviews
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Reviewed 6 days ago NEWvia mobile

Front desk attend was not helpful, and she was trying to squeeze more money out of me. She was training some other lady,but she needs to be trained herself. Very unpleasant experience. Hotel policy was not clear and she did not explain clearly.

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Helpful?
Thank blucactus
An M, Front Office Manager at Country Inn & Suites By Carlson, Sunnyvale, responded to this review

Dear blucatus, Thank you for staying with us and for your feedback. I am very sorry to know that you were not satisfied with the experience you had at the hotel, especially with the level of customer service that one of our Front Desk staff provided. I assure you that this is not the type of customer service that we...

Raleigh, North Carolina
Reviewed 1 week ago

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank George L
An M, Front Office Manager at Country Inn & Suites By Carlson, Sunnyvale, responded to this review

San Diego
Reviewed 1 week ago

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank c v
An M, Front Office Manager at Country Inn & Suites By Carlson, Sunnyvale, responded to this review

Reviewed 1 week ago

I enjoyed staying in this hotel. good breakfast, clean and very beautiful rooms and very quiet. Is is located just 5 minute away from silicon valley and 10 to 15 minute away from the airport. I stayed there for a week two times and I liked it.

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Helpful?
Thank Asa N
An M, Front Office Manager at Country Inn & Suites By Carlson, Sunnyvale, responded to this review

Dear Asa N, Thank you for staying with us and for rating us 5-star on the experience you had at the hotel. Guest comfort and satisfaction have always been among our top priorities; therefore, I am very excited to know that you were able to enjoy our convenient location, comfortable guestroom and the complimentary buffet breakfast. I am sure that...

Albuquerque, New Mexico
Reviewed 1 week ago

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank greg f
An M, Front Office Manager at Country Inn & Suites By Carlson, Sunnyvale, responded to this review

Rishon Lezion, Israel
Reviewed 1 week ago

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank Ari R
An M, Front Office Manager at Country Inn & Suites By Carlson, Sunnyvale, responded to this review

Plymouth, Minnesota
Reviewed 2 weeks ago

The Staff is very courteous and guest-focused. They made my stay enjoyable and also went out of their way to ensure I had everything I needed for a successful set of meetings. In particular, John Holmes, went out of his way to help me when I had forgotten an item critical for an upcoming business meeting. Thank you!

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Helpful?
Thank dunner25
An M, Front Office Manager at Country Inn & Suites By Carlson, Sunnyvale, responded to this review

Dear dunner25, Thank you for staying with us and for your positive feedback. Knowing that you were able to enjoy everything that we offer here, especially with the level of customer service that our provided has made all our hard work paid off. We hope to see you again soon! Sincerely, An Mai Front Office Manager

Reviewed 2 weeks ago via mobile

Exhausted and Checking in late after a condo rental did not meet expectations, the employee working the desk on super bowl night was amazing (Usha). She was efficient and helpful, not to mention one of the most compassionate people I have ever met. The following morning I met the manager on duty (An Mai) who was also amazingly helpful and...

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Helpful?
Thank Jeff C
An M, Front Office Manager at Country Inn & Suites By Carlson, Sunnyvale, responded to this review

Dear Jeff C, Thank you for staying with us. Guest comfort and satisfaction have always been among our top priorities; therefore, we are very excited to know that you were able to enjoy your experience at the hotel, especially with the level of customer service that our staff provided. Your confidence in us reassures us that we are continuing in...

Berkeley, United States
Reviewed 2 weeks ago

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank R7422EPangelac
An M, Front Office Manager at Country Inn & Suites By Carlson, Sunnyvale, responded to this review

Austin Tx, United States
Reviewed 2 weeks ago

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank r0nniedh
An M, Front Office Manager at Country Inn & Suites By Carlson, Sunnyvale, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service

Additional Information about Country Inn & Suites By Carlson, Sunnyvale

Address: 1300 Chesapeake Terrace, Sunnyvale, CA 94089
Location: United States > California > Sunnyvale
Price Range: $120 - $441 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Sunnyvale 3*
Number of rooms: 180
Reservation Options:
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Also Known As:
Country Inns & Suites Sunnyvale Hotel Sunnyvale
Country Inns And Suites Sunnyvale
Country Inn Sunnyvale
Sunnyvale Country Inn
Hotel Style:
#1 Business Hotel in Sunnyvale
#1 Family Hotel in Sunnyvale
#2 Romantic Hotel in Sunnyvale
#3 Best Value Hotel in Sunnyvale
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Questions & Answers

Here's what travelers have asked, with answers from Country Inn & Suites By Carlson, Sunnyvale staff and other travelers.
4 questions
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Questions? Get answers from Country Inn & Suites By Carlson, Sunnyvale staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms that overlook the pool and patio”
 of 5 bubbles Hotelier626, 4 weeks ago | Read review
“Front Desk is extra courteous, Clean, Modern, Free Fast Wifi, Great Location, Free Parking and Free Breakfast.”
 of 5 bubbles B6287JQdavidh, 4 weeks ago | Read review
“Don't agree to take a room on the Lobby floor - most of them face the parking lot”
 of 5 bubbles avivs2014, Dec 17, 2016 | Read review
“perfect for traveling folks. Food, laundry, breakfast all available”
 of 5 bubbles CTWandering, Dec 6, 2016 | Read review
“We had a dbl Queen and it was perfect. Modern room with very good beds. The manager should teach a class on how to treat customers.”
 of 5 bubbles , Dec 4, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question