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Sheraton Sunnyvale

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1100 North Mathilda Avenue, Sunnyvale, CA 94089
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Sheraton Sunnyvale
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294 Reviews from our TripAdvisor Community

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Papillion, Nebraska
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here during Super Bowl 50 so the hotel was booked. We were on the second floor but the front desk gentlemen helped carry my Aunts bags up the stair to the second floor (no elevator). They were not running the shuttles this weekend but they still knew how to take care us. Gave us options, printed custom maps when... More 

Helpful?
Thank Linda F
1 review
4 of 5 stars Reviewed 3 weeks ago

This is my favorite hotel in the Bay Area. It's consistently good (though not great), clean and pleasant (though not luxurious). The staff is friendly and it has a gym. My only complaint is that it's not cheap and availability is often poor.

Helpful?
Thank BosTraveler123
Sunnyvale_Staff, General Manager at Sheraton Sunnyvale, responded to this review

Thank you for taking a moment to share your feedback. Being a recent transplant I too am surprised at pricing in the greater Bay Area. Thank you for your patronage. Please continue to keep us in mind. Until next time, take care of yourself and safe travels always. More 

Yokohama, Japan
Level Contributor
58 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The property is close to many multinationals and the heart of Silicon Valley, and is priced for the neighborhood; the staff is friendly and helpful, but they're managing an aging facility, built when walking to your room involved minutes. The gym is no frills and small, the pool heated but unattended. The Middle Eastern restaurant is unusual but aimed at... More 

Helpful?
Thank Daniel S
Sunnyvale_Staff, General Manager at Sheraton Sunnyvale, responded to this review

Thank you for taking a moment to share your feedback on your most recent stay with us. We hope to welcome you back again in the future. Until then, take care of yourself and safe travels always. More 

Chicago, Illinois
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed December 25, 2015 via mobile

On a recent business trip I stayed at this Sheraton, that's not too from Yahoo HQ. This hotel was very clean and efficient. The front desk and a few customers in front of me were very knowledgeable of the hotel and nearby area. As a "newbie" this was an interesting experience. As a platinum member, the suite upgrade to granted... More 

Helpful?
Thank fastball16
Sunnyvale_Staff, General Manager at Sheraton Sunnyvale, responded to this review

Thank you for sharing your experience with us here at the Sunnyvale Sheraton. I am pleased to hear overall you enjoyed your stay with us. We hope to welcome you back again soon. Until then, take care of yourself and safe travels always. More 

Dublin, Ireland
Level Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed December 1, 2015

Normally stay here when in sunnyvale , stayed here for 17 nights in November, was very disappointed overall For example the Faz restaurant had been booked out for my first weekend there , appreciate not under sheraton management but there should have been some notice or alternative offered, Check in was very good but after that service was poor ,... More 

Helpful?
Thank Eamonn B
Sunnyvale_Staff, General Manager at Sheraton Sunnyvale, responded to this review

Thank you for taking a moment to share your experience staying with us here at the Sunnyvale Sheraton. I was disheartened to learn we did not meet your the level of service you expected. We take great pride in our service and will use your feedback to better us moving forward. I welcome you to contact me direct to discuss... More 

Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 13, 2015

This is a luxury hotel, with a pool, a gym, and kind, smiling personnel. The rooms are cozy and clean, however, I visited it in November, I tried to turn on the heating... but it was horribly noisy, and moreover it completely dried the air of the room, so that I had sour throat the day after. I'm not saying... More 

Helpful?
Thank Margherita D
Sunnyvale_Staff, General Manager at Sheraton Sunnyvale, responded to this review

Thank you for sharing your feedback on your most recent stay with us. I am pleased to hear overall your stay was enjoyable. I do apologize for the issues you had with our heating and cooling unit. I will look into to and take appropriate action based on findings. Please know this is not the norm and we will correct.... More 

New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 27, 2015

Traveled to the area for business. Last minute business trip. First, the rate for this hotel does not even come close to matching the property. This Property is not worth $75.00/night much less $257.00/night. Second, they rang me up for three excessive holds on my card when my original stay went from 3 to 6 days. Third, I got a... More 

Helpful?
Thank RRNupe
Sunnyvale_Staff, General Manager at Sheraton Sunnyvale, responded to this review

Thank you for taking the time to share your feedback on your most recent stay with us. I apologize for any inconvenience we may have caused you. Your feedback is truly appreciate, though disheartening to learn of. My initial inspection of the AC unit I did not find any issues, but will have the unit professionally inspected. I am also... More 

Travelers are raving about these Sunnyvale hotels

Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 15, 2015 via mobile

Stayed here back in February for a Sharks outdoors game at Levi Stadium. The staff were friendly on arrival and helpful with directions and information to the stadium. The hotel itself was close to the highway, easy to find and very close to nearby train/tram station. The room was clean comfortable and suited us perfectly. Only downside was breakfast wasn't... More 

Helpful?
Thank armed_sirloin
Sunnyvale_Staff, General Manager at Sheraton Sunnyvale, responded to this review

Thank you for your feedback! I'm glad you enjoyed the game and found our hotel welcoming. We hope to welcome you back for a future game. Until next time, take care of yourself and safe travels always. More 

Las Vegas, Nevada
Level Contributor
114 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed September 9, 2015

I didn't book this hotel and was told by a coworker that it didn't have great TripAdvisor reviews. With that in mind, I was absolutely surprised at every turn. The lobby was very nice and my check-in process was welcoming and fast. As I walked to my room in another building I admired the lush, mature landscaping, expertly trimmed and... More 

Helpful?
1 Thank Alantravelreviewa
Sunnyvale_Staff, General Manager at Sheraton Sunnyvale, responded to this review

Thank you for taking a moment to share your experience with us here at the Sunnyvale Sheraton. I'm glad to hear our team made you feel welcomed during your stay and most of all you "slept like a baby". I too think our beds are great! Hopefully, next time you can enjoy our landscaping more, sit by the pool, enjoy... More 

Albany, New York
Level Contributor
156 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed September 1, 2015

The hotel was clean. The staff was friendly. We were in and out a lot. They have a business area, really nice pool area, and the fitness area was really clean and had plenty of space. We had a mini fridge in the room. The only complaint I had was our room being on the first floor was across from... More 

Helpful?
Thank ohtracey2010
Sunnyvale_Staff, General Manager at Sheraton Sunnyvale, responded to this review

It's great to hear you enjoyed your stay with us! We hope to welcome you back again soon. Next time, we hope you do not have to run around as much and can enjoy laying by the pool and soak up our warm California Sun. We of course will ensure you are placed in a room that best meets your... More 

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