The Grand
865 W El Camino Real, Sunnyvale, CA 94087
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Avg. $99 /night, 12/14 - 12/15
$162
per night
$117
per night
$72
per night
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About
#6 of 33 hotels in Sunnyvale
Location
4.6
Rooms
4.4
Value
4.4
Cleanliness
4.6
Service
4.4
Sleep Quality
4.4
The Grand Hotel is a calm oasis located in the epicenter of Silicon Valley. Surrounded by lush garden, The Grand Hotel offers 104 rooms with various type of accommodations: Deluxe rooms, Fireplace suites & private Villas. The Grand Hotel will soon undergo dramatic refurbishing with redesigned guestrooms, suites, Villas and public spaces along with the debut of the new Bar. The Grand Sunnyvale has unveiled a bold new era of glamour at Silicon Valey's best address. Our new guestrooms will feature chic, textured fabric walls and carpets, rich color schemes with bold accent colors, sumptuous fabrics and luxe leather details, custom furnishings and state of the art technologies. An extensive art program, with emphasis on California photography is integrated into every guestroom and suite.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Hot tub
Heated pool
Bar / lounge
Restaurant
Breakfast buffet
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Air conditioning
Room service
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mountain View
Mid-range
Languages Spoken
English, French, Italian, Portuguese
Location
865 W El Camino Real, Sunnyvale, CA 94087
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 66 out of 100
66
San José Mineta International Airport
6.3 mi•
See all flights
San Francisco Intl Airport
25.4 mi•
See all flights
Sunnyvale
17 min•Caltrain
Rental Cars
102 Restaurants
within 0.75 miles
Reviews
4.5
1,956 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Grand Hotel offers an experience that receives mixed feedback from guests. While many appreciate the spacious rooms and convenient location close to local attractions, the hotel's cleanliness and maintenance have been criticized. Service quality has varied, with staff friendliness often highlighted, yet service inconsistencies and management issues are notable drawbacks.
Additionally, opinions are divided regarding value, as some guests find the fees excessive relative to the declining quality and underwhelming breakfast. Amenities like plush robes and a jetted tub add a touch of luxury, despite some dissatisfaction with the breakfast offerings and pool service.
Location
Convenient
Atmosphere
Luxurious
Rooms
Spacious
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Mixed
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Detailed Reviews
Our room was large and immaculately clean. The bathroom has two sinks with a shower and tub, including conditioner, cotton swabs, and cotton balls. Considering Covid they did a great job with providing a simple yet filling breakfast, and always had wrapped fruit in the lobby along with individually wrapped cups for water. One detail that I adored is that they change the floor mat in the elevator each day to mark the day of the week - so cute! Easy free parking and wonderful friendly staff. We will be back!
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Date of stay: May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from G M, Guest Services / Front Office at The Grand
Responded May 27, 2021
Thank you for choosing The Grand Hotel and taking the time to share your experience. We are glad you were pleased with our immaculate accommodations and with the service our associates delivered. We also appreciate you mentioning the delicious complimentary breakfast. Thank you again, and we look forward to welcoming you back soon. Kind regards, Claudio Bono General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel lobby was clean, room is good size and clean. Parking very easy and plentiful. There is a shower and bath tub with 2 sinks. WIFI in the room and lobby The location is also very good. Breakfast is basically orange juice and cereal, if you want an omelet its additional 5$. which is very ok. Breakfast is delivered to your room because of covid. The hotel is doing a very good job related to covid. There is a water fountain inside the lobby , very useful and clean, there are some fruits at the lobby, coffee in the room, One thing that was odd to me was that i placed the maid service sign at the door and room service was not done, asked the reception, they said its by request only. So i requested room service and the next day it was done. This is my only complain. Other than this, i was very satisfied and i will go back again.
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Review collected in partnership with this hotel
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from G M, Guest Services / Front Office at The Grand
Responded Apr 27, 2021
Steve, thank you for taking the time to share such wonderful feedback about your stay at The Grand Hotel. We are delighted you enjoyed every aspect of your visit at our boutique hotel, especially our ideal location and accommodations. We appreciate your comments and are excited about your return visit for an outstanding experience. Kind regards, Claudio Bono General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
We had an overall good stay. We tried multiple times to get wash cloths, and were not successful. The hotel happy hour was nice along with the complimentary breakfast. The rooms were big, and clean. The only draw back was the shower. There was a special shower head on the shower that sprays water so hard and it is not adjustable. It made showering painful. The AC also turned on and off constantly during the night, which is loud enough to wake you up. I would stay here again but speak to a manager about my issues. We asked 3 x for wash cloths, and one of the times, we were given hand towels to shower with.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Guest Services / Front Office at The Grand
Responded Sep 27, 2022
Dear Kelly, Thank you for reviewing The Grand Hotel and sharing that we offer a good value to our guests. We are glad you enjoyed the clean accommodations and the complimentary breakfast. However, we regret the maintenance issues you experienced in your room and apologize for not providing a comfortable experience. We will share your concerns with the team and do the needful. Please accept our apologies for the inconvenience caused due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We welcome the opportunity to provide you with a seamless stay the next time you are in the area. Kind regards, Claudio Bono Area Hotel General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I picked other, because I had several issues:
1) WiFi coverage on the second floor of building 2 of the Villas (room 254) was so bad that the internet was unuable
2) The bed in that room was really uncomfortable. It was hard as a rock
3) There really needs to be a work area in those rooms. Most people come to Silicon Valley on business. I realize those rooms are configured for an extended residential stay, but there really needs to be a desk in them.
4) You've started ending room service at 11PM, even though the web page still says you have 24-hour room service. I had some meetings that ran late enough that I didn't get back to the room until 11:10 and got quite a nasty surprise when I attempted to get something to eat (I hadn't eaten since lunch). If I'd had some prior notice of the change, I would have gotten back sooner. The front desk was pretty unsympathetic.
Overall, the experience was not up to your usual excellent standards.
1) WiFi coverage on the second floor of building 2 of the Villas (room 254) was so bad that the internet was unuable
2) The bed in that room was really uncomfortable. It was hard as a rock
3) There really needs to be a work area in those rooms. Most people come to Silicon Valley on business. I realize those rooms are configured for an extended residential stay, but there really needs to be a desk in them.
4) You've started ending room service at 11PM, even though the web page still says you have 24-hour room service. I had some meetings that ran late enough that I didn't get back to the room until 11:10 and got quite a nasty surprise when I attempted to get something to eat (I hadn't eaten since lunch). If I'd had some prior notice of the change, I would have gotten back sooner. The front desk was pretty unsympathetic.
Overall, the experience was not up to your usual excellent standards.
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 00gc, General Manager at The Grand
Responded Feb 1, 2020
We thank you for taking the time to review your stay with us. We apologize for the disappointment you had in your room and also regret not meeting some of your expectations. We are also sorry for the miscommunication regarding the room service and also the inconvenience this caused you. We will review what went wrong and will take corrective measures. We value your feedback and hope you will give us another opportunity so we can regain your trust. Kind regards, Claudio Bono General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not very happy. Clean room, But cabinets were hard to open - no handles so you had to figure out a way to open drawers and door to the refrigerator (very poor.) Breakfast was included but was only for juice, banana or cold cereal. Anything like eggs cost $5. No microwave so could not warm up coffee or food when it got cold. Only one bathrobe in a room with 2 beds. No pen. If you didn't have one, you couldn't write your breakfast order.
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Review collected in partnership with this hotel
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from G M, Guest Services / Front Office at The Grand
Responded Apr 14, 2021
Thank you for evaluating your recent stay with us and for sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. Also, we regret your disappointment with our breakfast choices. We hope you will give us another chance to provide you with the outstanding stay you deserve. Kind regards, Claudio Bono General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We would stay there again, because very comfortable and great value. Free continental breakfast with extra charge of $5 for additional hot entre a great bargain. Good food. Very close to our relatives home, so location was excellent.
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Review collected in partnership with this hotel
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from G M, Agency / Consultant at The Grand
Responded Nov 25, 2020
Thank you for the excellent review of The Grand Hotel. We are happy to know you were impressed with our prime location, well-maintained property as well as the delicious breakfast we serve - all at a great price. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Kind regards, Claudio Bono General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was clean and the king suite was a nice size with plenty of room. The front desk could have been a little more friendly instead of acting a like a robot. Please note construction is taking place next door so you may want to request staying on the other side of the building. My room was right next to the construction and the noise of trucks, people, etc. started at 7:30 AM. The room smelled sterile and everything looked clean.
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Review collected in partnership with this hotel
Date of stay: September 2020Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from G M, Agency / Consultant at The Grand
Responded Sep 12, 2020
Thank you for staying with us and for your candid review. Although you were pleased with the cleanliness of our hotel and liked your spacious accommodations, we apologize for the noise issues you encountered. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We are also sorry that you did not experience the best from our front desk staff. Your feedback is important to us, and we will use it to improve our services. We hope to welcome you back so we can make your next stay perfect. Kind regards, Claudio Bono General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at The Grand for a little over a month while in the process of relocation. The hotel is very clean, and the staff is accommodating and friendly. Claudio (the manager) worked with us every step of the way to make sure The Grand was a home away from home and that we were taken care of during the whole process. Every inquiry and request was met with the utmost care and professionalism.
The Grand is located close to many places within walking distance where you can get a bite to eat, groceries, coffee, get laundry done, etc; super convenient for travelers who do not have transportation. The suite we stayed in was very clean, spacious and even had a fire place that made us feel warm and comfortable. The room was equipped with a mini-fridge only, however, upon our request, they brought up a microwave for us!
We truly appreciate all the hard work the staff put into making sure we were in good hands while going through the daunting task of relocating.
The Grand is located close to many places within walking distance where you can get a bite to eat, groceries, coffee, get laundry done, etc; super convenient for travelers who do not have transportation. The suite we stayed in was very clean, spacious and even had a fire place that made us feel warm and comfortable. The room was equipped with a mini-fridge only, however, upon our request, they brought up a microwave for us!
We truly appreciate all the hard work the staff put into making sure we were in good hands while going through the daunting task of relocating.
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Date of stay: December 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from G M, Agency / Consultant at The Grand
Responded Jan 20, 2021
Thank you for staying with us here at The Grand Hotel and writing about your experience. We are so glad your stay was an amazing one and that you loved every aspect of our hotel. It is pleasing to read that you loved our location, accommodations, and service. We will surely share your compliments with all our associates. It was a delight to host you and we look forward to welcoming you again. Kind regards, Claudio Bono General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Villa was nice and quiet perfect for a break from pandemic life. Location was near grocery stores and a lot of food options. Free breakfast is cereal fruit and drink. If you want any else it’s extra and you can’t customize.
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Review collected in partnership with this hotel
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from G M, Guest Services / Front Office at The Grand
Responded Mar 10, 2021
Thank you for taking the time to share such wonderful feedback about your stay at The Grand Hotel. We are delighted you enjoyed most aspects of your visit to our boutique hotel and that you especially loved our location! We hope when you come back to Sunnyvale, you will always choose to stay here. We hope you are already planning a return trip for another outstanding visit! Kind regards, Claudio Bono General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked this hotel solely based on the fact that they advertised a Airport shuttle. After arriving at San Jose and then contacting the hotel for information on where to pick up the shuttle, they said the shuttle was canceled because of Covid. I understand the need to cancel the shuttle because of the pandemic but without warning and significantly over a year after the pandemic started I believe the hotel should stop advertising a "Airport Shuttle". The absolute least they could have done based on good customer service was offer to pay our Uber ride to the hotel for a family of 6. They refused.
To add injurie to insult, the hotel front staff could not check us in because something was wrong with our Hotwire reservation. I could write another review on the horrible phone wait and the interface between hotwire and this hotel but long story short both businesses should be have this sort of thing figured out by now. It took us one and a half hours to check in after having to pay for two Uber rides both directions which we had to pay for.
Because of the false advertising and lack of customer care I can not recommend staying here.
To add injurie to insult, the hotel front staff could not check us in because something was wrong with our Hotwire reservation. I could write another review on the horrible phone wait and the interface between hotwire and this hotel but long story short both businesses should be have this sort of thing figured out by now. It took us one and a half hours to check in after having to pay for two Uber rides both directions which we had to pay for.
Because of the false advertising and lack of customer care I can not recommend staying here.
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Date of stay: March 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from claudio bono, General Manager at The Grand
Responded Apr 12, 2021
Thank you for your review. Please note that our website (1st page-Statement) clearly states transporation is NOT operational. Since you decided to book through a third party, you should redirect your comments to them as they failed to inform you. Additionally, we do have 800 number you could have contacted us and would have informed you. Last but not least, it is also not the hotel's fault if the company you chose to do a reservation with, are unable to send us a copy of the booking.... We apologize for the inconvenience caused, but clearly, not a Hotel's fault. No false advertising on our end, please call any hotels ahead of time in the future or book direct. You will see clearly a difference.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello. Yes, the happy hour is complementary and held from 5-6pm each day including weekends. For a quiet room I would request anything but the 1st floor. We stayed on the 3rd floor and it was very quiet. Enjoy your stay.
Hello, 24 h gym is about 10 min walk distance. We do have an SUV, that, IF available, can drop you at the gym location.
Kind regards,
CB
There is Metro train and active bus lines to downtown San Francisco baseball stadium.
"Look elsewhere. We went because of better experiences in the past but it has let itself go and offers a poor value."Read full review
"I didn't, but you may get what you paid for. Think giant motel, do not let Hotwire beguile you into thinking this is a mid-luxury hotel."Read full review
"Dollar Tree is a great place to get house supplies, and the local Whole Foods has ready made meals. The local YMCA has a nice pool."Read full review
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PRICE RANGE
$80 - $160 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hotel sunnyvale
LOCATION
United StatesCaliforniaSunnyvale
NUMBER OF ROOMS
104
Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details.
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Frequently Asked Questions about The Grand
Which popular attractions are close to The Grand?
Nearby attractions include Las Palmas Park (0.5 miles), Rooster T Feathers Comedy Club (0.5 miles), and CJ Olson Cherries (0.4 miles).
What are some of the property amenities at The Grand?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The Grand?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Grand?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to The Grand?
Conveniently located restaurants include Kabul Afghan Cuisine, Madras Cafe, and P.F. Chang's.
Are there opportunities to exercise at The Grand?
Yes, guests have access to a pool and a fitness center during their stay.
Does The Grand have airport transportation?
Yes, The Grand offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Grand located near the city center?
Yes, it is 0.3 miles away from the center of Sunnyvale.
Are any cleaning services offered at The Grand?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Grand?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.