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Extended Stay America - Stockton - March Lane

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Extended Stay America - Stockton - March Lane
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97 Reviews from our TripAdvisor Community

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Showing 95: English reviews
Oakland, California
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

I've stayed here twice in the past and had a pleasant stay. The last time was about a year and a half, and in just that amount of time this place has gone downhill. The rooms are really beat up and in desperate need of upgrades and a thorough cleaning. The walls weren't cleaned, the rooms smelled old and smokey~even... More 

Helpful?
Thank jazzoee
Level Contributor
5 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 days ago NEW via mobile

I needed a room while my truck was being repaired. Service was nice and helpful. Room was decent but the walls looked cracked. Around the hotel were some seemingly shady characters. Will stay again if I have to.

Helpful?
Thank K. M
Level Contributor
3 reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

Driving from Temecula, California to San Francisco, Ca, over 600 miles...this hotel was in a very good locating for rest stop. The hotel staff were very friendly and do their best to help. Room was clean and had all what we needed but (smoking)😃 and room service. My bid was lower than all listed prices. I recommend it as halfway... More 

Helpful?
Thank Norman A
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 10, 2016

The room was clean. The maid on floor was the very nice and the best staff they had there. The location was in a good part of Stockton. But the noise from my room was really bad. I was on second floor and the noise from above kept me up most of the night. I ask for a new room... More 

Helpful?
Thank Michael M
Manager_11525, Manager at Extended Stay America - Stockton - March Lane, responded to this review

Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed. The noise issues you endured is unacceptable. I met with our staff, and we will make to ensure that your situation is not repeated by training our staff to be more... More 

Brookings, Oregon
1 review
5 of 5 stars Reviewed July 27, 2016

The front desk staff were amazing.. The room was completely comfortable, the appliances were clean and usable, even the towels were soft & when on vacation in the future this is where I will be staying!!

Helpful?
Thank joanncram
Manager_11525, Manager at Extended Stay America - Stockton - March Lane, responded to this review

Thank you for taking the time to share your thoughts and for choosing to stay with us. It is pleasing to read how our staff provided you with excellent customer service. I'm also glad you found your room, as well as the amenities provided, to your liking. The staff and I would like to thank you again for posting your... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 13, 2016 via mobile

This was the worst year of my life. This day still haunts me. I hope by now they've updated the cleanliness of their rooms. My house burnt down and was staying at this hotel for about a week. After a few days of sleeping here I my family and I got very itchy. So that morning my husband went down... More 

Helpful?
1 Thank suzana237
Manager_11525, Manager at Extended Stay America - Stockton - March Lane, responded to this review

The feedback provided in your review is much appreciated. The situation you described regarding the mattress is truly regrettable. We are very sorry for your experience. I met with the staff, and we will be having a contractor come out as well as checking each head board for cleanliness to ensure that your experience is not repeated. I really appreciate... More 

Los Angeles, California
Level Contributor
112 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed July 9, 2016 via mobile

I am pretty forgiving with budget hotels but this one had quite a few problems. I'd just stayed at another Extended Stay Portland and it was excellent. This one is poorly maintained the air-conditioner was filthy and not working at all. The bed was very stiff as well. I was just looking for a place to sleep on a long... More 

Helpful?
Thank Josh K
Manager_11525, Manager at Extended Stay America - Stockton - March Lane, responded to this review

Thank you for taking the time to write a review of our property. I would like to start by apologizing for the air conditioner unit not being cleaned property and the other issues such as the bed not being to your liking. I will make sure that we send our housekeeping team to clean it properly. Thank you for bringing... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 11, 2016

This hotel is obviously not spending on maintenance and upkeep. Everything is run down and unattractive. Many features of the room did not work and were not corrected when reported (A/C, refrigerator, shower). The WiFi is so slow it is unusable, even after paying for the upgraded "high-speed" service. I was on hold with their tech support for over 30-minutes... More 

Helpful?
1 Thank TallRBTB
Manager_11525, Manager at Extended Stay America - Stockton - March Lane, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that you were having troubles with some of the features in your room. Please accept my apology. I am going to send our Maintenance Engineer to check each room ensure that does not happen again in the future. We continually... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 31, 2016

We arrived in town early and I did understand that we could not get into our room at 7:am in the morning. We explained we had been driving all night and was very tired and that we would like to have a room as soon as possible and was willing to pay for an extra day. We were told by... More 

Helpful?
1 Thank Carol J
Manager_11525, Manager at Extended Stay America - Stockton - March Lane, responded to this review

The service issues you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have addressed this issue with our front desk staff to ensure that we are providing each guest with professional and prompt customer service. Additionally, in an effort to guarantee proper sanitation of kitchen utensils and to... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 31, 2016

This was terrible. First it is a $50 motel I know, so expectations were low. We checked un but got a 1 bed room. No problem we asked for another and moved the "only room available" was smoky so we tried opening windows to air out. Locked no go. Called desk but nibodu would be in to open the window... More 

Helpful?
2 Thank Eric R
Manager_11525, Manager at Extended Stay America - Stockton - March Lane, responded to this review

Thank you for the feedback about your recent stay at our hotel. I am deeply disappointed that the room was not to your expectations. I sincerely apologize that the nonsmoking rule was not fully enforced and that our hotels high cleanliness standards were not properly met. Also, the service issues you described are unacceptable, and I sincerely apologize for your... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry

Additional Information about Extended Stay America - Stockton - March Lane

Address: 2844 W March Ln, Stockton, CA 95219-8248
Location: United States > California > Stockton
Price Range: $79 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Stockton - March Lane 2.5*
Number of rooms: 92
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Also Known As:
Extended Stay Stockton
Stockton Extended Stay
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