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Holiday Inn Express San Francisco-Airport North, an IHG Hotel

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Traveler (110)
Room & Suite (66)
Dining (12)

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About

#13 of 30 hotels in South San Francisco
Location
4.1
Cleanliness
4.2
Service
3.9
Value
3.9
Holiday Inn Express San Francisco Airport North is centrally located just one mile north of San Francisco International Airport and minutes from San Francisco's world famous attractions such as the Moscone Center, Golden Gate Bridge, Chinatown, AT&T Park, Fisherman's Wharf, Pier 39, and the Chase Center. Companies such as Genentech, SuccessFactors, and other South San Francisco companies are all within five minutes from the hotel's central location. Complimentary amenities with each night's stay include a complimentary hot morning breakfast buffet, complimentary scheduled San Francisco International Airport and BART station shuttle service, complimentary high-speed wired and wireless internet access, and complimentary use of the hotel's 24-hour business center. The hotel also offers guests an expanded fitness room, whirlpool spa, guest laundry, and market pantry.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Free airport transportation
Business Center with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Breakfast available
Breakfast buffet
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Meeting rooms
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Modern
Family
Languages Spoken
English
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

373 South Airport Blvd., South San Francisco, CA 94080
Holiday Inn Express San Francisco-Airport North, an IHG Hotel
740Reviews10Q+A95Room tips
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Cayden D wrote a review Feb 2024
2 contributions
The staff was very helpful with a last minute booking. Could not have asked for better service. They were happy to inform us with all of their services. The rooms were very clean and the AC worked great. Amazing shampoo, conditioner, body wash etc. The only problem is that the shuttle driver on the way to the airport was very rude and left the door with all of the luggage open.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Experience Team, Owner at Holiday Inn Express San Francisco-Airport North, an IHG Hotel
Responded 3 weeks ago
Dear guest, We are always pleased to receive feedback from our visitors in relation to their stays at Holiday Inn Express SFO, and we are delighted to hear that our staff provided you with exceptional service. Thank you for taking the time to acknowledge our team for their helpful assistance with your last-minute booking and for their service in providing information about the hotel's offerings. We'll be sure to let our team know that their hard work and efforts did not go unnoticed. It is also gratifying to learn that you appreciated the clean rooms, functional AC, and handy bath accessories - we are so glad you liked the shampoo, conditioner, body wash, etc. We do apologize that you did not experience the same level of satisfaction with our shuttle service and deeply regret that our shuttle driver appeared less cordial and responsive than expected. We thank you for bringing this matter to our attention and rest assured this will be addressed with our shuttle service provider to avoid future occurrences. We trust that everything else was to your satisfaction, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area. Thank you for choosing us. Safe travels! Best Regards, Holiday Inn Express SFO Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Maia S wrote a review May 2023
Sacramento, California25 contributions2 helpful votes
Hotel's Favorite
A perfectly nice, clean and well maintained facility with extra nice people at the front desk. It's not glamour but it doesn't need to be. Stayed one night and parked for two weeks. Fran at front desk was a star!
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Date of stay: May 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GuestXperience Team, Owner at Holiday Inn Express San Francisco-Airport North, an IHG Hotel
Responded May 30, 2023
Dear guest, We are always pleased to receive feedback from our visitors in relation to their stays with us, and we are delighted with your rating and comments - thank you very much. We are glad that you liked our accommodations and found the facility clean and well-maintained, and it's nice to know that our front desk staff left a positive impression on you. We also appreciate you personally recognizing Fran at the front desk. It was a pleasure to host you, and we look forward to having you back many more times in the future. Best Regards, Holiday Inn Express SFO Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Navigator47128580979 wrote a review Jan 2024
1 contribution
I have got my almost £300 back in deposit. This hotel is nice and works well enough. Very nice rooms for what it is. However, travelling from England to learn at an institute for 2 months, the hotel required that i checked out 3 times and check in. Rooms were all payed for however since this was buisness i had to pay for each deposit. The deposit has emounted to close to £300. They have not returned this money. I think the hotel should be looked into financially as they will not help me retreive my deposit money. I am only a student, so £300 does make a difference.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip: make sure they give you the deposit. Espescially overseas traverlers. Use cash if possible....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Experience Team, Owner at Holiday Inn Express San Francisco-Airport North, an IHG Hotel
Responded Jan 17, 2024
Dear guest, Thank you for choosing to stay at Holiday Inn Express SFO and taking the time to post your review. We appreciate your feedback and are pleased to know you had a positive overall impression of our property and the rooms. While it sounds like your overall experience was satisfactory, we really would have wanted you to love your time with us. It's regrettable to learn that our deposit policy caused you some dissatisfaction. Like any other hotel across the US and around the world, we charge a deposit for the incidentals that may occur during your stay. If not utilized, this amount is released immediately at check-out, subject to a quick inspection of the room. We are somewhat confused by your feedback about the refund of your deposit amount. Please know that deposits are refundable if there are no incidental charges or damages to the property. While the hotel releases the incidental hold at check-out, it can take some banks several days to apply the funds back into the client's account. Unfortunately, we, the hotel, do not have the means to speed this process up. If your money is not returned over the next couple of days, please feel free to contact us again, and we will be happy to assist you with the resolution of this matter or anything else we can do to help. Safe travels! Best Regards, Holiday Inn Express SFO Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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yasir s wrote a review Jan 2024
1 contribution
By far worst hotel 3 hour stay ever. Room was facing dumpster and smelled like one with those old smelly carpets. They changed us to another room that doesn’t have that same romantic view, but same smell for sure. When called the hotel they said (we’ll change your room again). Mind you, I came all the way from NY for a wedding. I reserved at a different hotel and they still have my 4 night stay money as they refuse to refund, even partially and the owners or manager’s response is a smirk and giggle as I check out. Money hungry ownership with a terrible establishment and even worse management.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip: Avoid this establishment, the carpet smell will hit you.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Experience Team, Owner at Holiday Inn Express San Francisco-Airport North, an IHG Hotel
Responded Jan 12, 2024
Dear guest, We are very disappointed to read your review of our hotel. Our aim is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize for the odor issues and the disappointment you describe with the view from your room, both of which marred the overall experience for you. At our hotel, we take guest feedback very seriously and act upon it, which has allowed us to offer top-notch stays to many of our guests. We hold our hotel to high cleaning standards and rest assured that your feedback will be duly addressed with the concerned department to prevent future occurrences. It's regrettable that despite our sincere efforts to make things right and get your visit back on track, we were unable to satisfy you or change your perception of our hotel. Again, we are sorry for any inconvenience caused. While it is somewhat discouraging, feedback such as yours is beneficial to us, as it aids us in making improvements for better guest experiences in the future. Thank you for your business and your review. We appreciate both. Best Regards, Holiday Inn Express SFO Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jonathan T wrote a review Nov 2023
2 contributions1 helpful vote
Very nice hotel. The staff are nice and helpful. They respond quickly to our needs. I get a better treatment at this hotel than the 5 Star Hotel. Will definitely return to this hotel. The breakfast is good
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip: Did not use
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shannon Edwards, Owner at Holiday Inn Express San Francisco-Airport North, an IHG Hotel
Responded Nov 17, 2023
Dear guest, What a lovely review! Reviews like yours are what keep us going the extra mile to deliver our best and provide 100% value and quality services at all times. We are glad that you enjoyed our breakfast and accommodations, and we appreciate you taking the time to acknowledge our helpful staff for their responsive service. It is our goal to keep delighting you with our facilities and services, and we hope this will be the case when you return to Holiday Inn Express SFO. Thanks again for choosing us! Best Regards, Holiday Inn Express SFO Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pana S wrote a review Nov 2023
1 contribution
Check in was at 3PM but i got there at 4PM. immediately when i walked in, i was greeted by Jose and Lela. I crack some jokes and both of them were all smiles. Very friendly staff. the entire hotel was clean and spotless. Its not noisy at all. From the outside it looks a little sketchy at first, but walked into a very clean building. Jose was able to check me in within a few minutes after verify my ID. Both Jose and Lela was all smile, and that's great =). Room is very clean and spotless. They also have Conditioner, shampoo and soap provided. clean towels. There was maid service after the first day, and i was surprised, although i didn't need any cleaning, one of the staff was friendly to provide me with replacement towels. I forgot to ask her her name, but she is a short Hispanic girl that was very friendly. Bed and blanket was nice and soft. and the A/C is super cold! i like that since i run hot sleeping at night. nice chair to sit down while i was working on my laptop in the room. breakfast is served at 6:30AM - 9:30AM on Saturday & Sunday. the typical, eggs, sausages, and muffin. nothing to fancy but its free! there's coffee, boil eggs, cereal. Cinnabon, apple, bananas, milk, orange juice, cram berry juice, yogurt, bread, oatmeal. and did i mention it's really clean?... i would recommend anyone who want to stay here! I had an event to go to located in Millbrae, so it was only a few miles there. very conveniently location, with Costco nearby about 1 - 2 miles away. there's a gym but small with a few weights, treadmill, and elliptical. my brother stayed there also, and his only complaint was that his room was located next to the goodwill warehouse and all they were was trucks backing out with the "beep, BEEEP BEEP!" lol but that didn't really bother them as much. on the other side, is a Mc Donald's, so if you leave your windows open, you'll hear people ordering food all day...llol.... but, I would highly recommend for the price, cleanliness, and friendly staff.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: yeah stay here! =). oh, and parking is $17 a night. and they have laundry you can do on your...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Experience Team, Owner at Holiday Inn Express San Francisco-Airport North, an IHG Hotel
Responded Nov 7, 2023
Dear guest, At the outset, thank you so much for sharing such a lovely and thoughtful review with us. We really appreciate it. From the clean accommodations and satisfactory room amenities to the convenient location, competitive price, and friendly staff, it feels great to know that so many aspects of your stay pleased you so much, and the information that you've provided will be beneficial for travelers who are considering staying with us. We also appreciate you personally recognizing Jose, Lela, and our housekeeper for their excellence in customer service. We do apologize for the noise issue that your brother experienced during his stay, and we want you to know that in such cases, guests can always request our staff for a room change, and based on availability, we are happy to switch rooms to make their stay as comfortable as possible. We appreciate you recommending Holiday Inn Express SFO to prospective guests, and we look forward to having you back many more times in the future. Best Regards, Holiday Inn Express SFO Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jasmine wrote a review Oct 2023
Florida3 contributions
Great staff, especially Betty and Toloa, good breakfast and clean rooms. They were able to check me in early when I arrived at the hotel at noon. The shuttle works perfectly for me in the morning, I was able to enjoy my pancake and coffee before heading to the airport. I will see you all soon.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Experience Team, Owner at Holiday Inn Express San Francisco-Airport North, an IHG Hotel
Responded Oct 30, 2023
Dear guest, It is great to receive feedback from you regarding your recent stay at Holiday Inn Express SFO, and we are pleased to hear that you had a positive overall impression of your visit. We are glad that you liked our breakfast offering and found the rooms clean, and it's nice to read that our shuttle service worked perfectly for you in the morning. We also appreciate you personally recognizing our staff members, Betty and Toloa, for accommodating you for an early check-in, and we are happy to know that you enjoyed the pancake and coffee before departure. Thank you for your review. It was a pleasure to host you, and we look forward to having you back many more times in the future. Best Regards, Holiday Inn Express SFO Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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morria26 wrote a review Oct 2023
Wauwatosa, Wisconsin9 contributions2 helpful votes
Hotel was clearly showing its age. However, the room was comfortable and clean. Front desk was friendly at check-in. Status was recognized, only points were offered. Breakfast was average, nothing special, but it was free. One real downside is shuttle doesn’t run past 9:30 which is a real disappointment for a late arrival resulting in a $30 Uber.
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Date of stay: October 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Experience Team, Owner at Holiday Inn Express San Francisco-Airport North, an IHG Hotel
Responded Oct 27, 2023
Dear guest, Thank you for the positive rating. We are glad to know that you found the room clean and comfortable and the check-in staff friendly. Sorry to hear that our shuttle service did not quite meet your requirements. Our shuttle schedule has been modified due to the limited number of flights to/from SFO during non-peak hours. The shuttle is currently running on a limited schedule from 5AM to 9:35AM and 5:05PM to 10:20PM. Our shuttle hours are also advertised on our brand website to avoid any inconvenience. Again, we are one of only a few hotels that still provide this service, and almost every hotel that has begun to provide shuttle service is operating on the same schedule, except for full-service properties. Your comment about breakfast is duly noted. We are pleased to offer a complimentary breakfast service to our guests. Our breakfast selection has been reduced for safety standards. We will, however, take your feedback into consideration when we next review our breakfast selection. Regarding the member status, yes, we offer points due to being a franchise. As for the facility, we thank you for sharing your feedback with us, and rest assured that we do undertake periodic renovations/repairs as part of the hotel's routine upkeep. In the meantime, our team works very hard to make sure that everything is disinfected, clean, and functioning properly. Despite this, we are happy to learn that you had a comfortable stay with us, and we hope to welcome you back when you return to South San Francisco. Best Regards, Holiday Inn Express SFO Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Allons! wrote a review Oct 2023
Gloucester, Virginia226 contributions123 helpful votes
Basic lodging. Clean and near SFO. It is an "HI Express” so you get what you pay for…my $160 room became $198 with taxes. Staff was pleasant and friendly. Room was typical with tub…very 80’s…if you come in after midnight and have an early morning SFO departure, good choice. I was concerned that their shuttle is shared with many other nearby hotels, so it took almost 30 minutes in traffic to get to SFO….and we had to go to International departure first. Good, but not great, but I anticipated that!
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Date of stay: October 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Experience Team, Owner at Holiday Inn Express San Francisco-Airport North, an IHG Hotel
Responded Oct 20, 2023
Dear guest, Thank you for the positive rating. We are glad that you found our property clean and the staff pleasant and friendly, and it's nice to read that our location suited you. Your comment about the price is duly noted. We certainly understand that any unexpected fees can be an inconvenience, so we do our very best to make sure that all information is clear. All our fees and taxes are always disclosed and clearly outlined both on your reservation confirmation and our brand website to avoid inconvenience. Upon investigation, we were made aware of the fact that your credit card was authorized for room tax plus the incidental hold. The incidental hold gets released immediately at check out if no extra charges have been made to the room, subject to a quick inspection of the room. However, it can take some banks several days to apply the funds back into the client's account. As for our shuttle service, we are pleased to offer our guests a complimentary shuttle service for San Francisco International Airport. Our shuttle service is dedicated for staying guests at the hotel, and hours are limited from 5AM to 9:35AM and 5:05 PM till 10:20PM. We certainly understand that there's always a probability of getting caught in traffic, so we ask guests keep this in mind when scheduling a return to the airport. Despite this, we appreciate you recommending our hotel to prospective guests for quick, overnight stays close to SFO, and we hope to welcome you back when you return to South San Francisco. Best Regards, Holiday Inn Express SFO Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Worldbutterfly wrote a review Sep 2023
Berkeley, California156 contributions81 helpful votes
We did the stay-and-park deal at the Holiday Inn Express, SFO-North and it was easy in every way. Check-in was friendly and extremely welcoming. The level of service and attention far exceeded what you find at a typical business-oriented hotel. The room was totally fine and surprisingly quiet, given the proximity to the airport and nearby freeways. The shuttle in the morning was on time to the second, and the return trip on the shuttle was equally easy. (Please remember to bring cash to tip the driver!) Our car was tucked away in their covered lot all week. The whole process from start to finish was incredibly easy. Highly recommended but definitely go through the Park-and-Stay websites rather than the hotel directly.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Experience Team, Owner at Holiday Inn Express San Francisco-Airport North, an IHG Hotel
Responded Oct 4, 2023
Dear guest, We are always pleased to receive feedback from our visitors in relation to their stays with us, and we are delighted with your rating and comments - thank you very much. We are glad to hear that you were satisfied with the room and found it quiet despite the hotel's proximity to the airport and nearby freeways, and it feels great to know that you had a friendly and welcoming check-in experience. We are also happy to learn that the level of service and attention that you received at at Holiday Inn Express SFO far exceeded your expectations from a typical business-oriented hotel and that you had a seamless experience with the stay-and-park deal, and it's nice to read that our timely shuttle service was to your satisfaction. Thank you for recommending our property to prospective guests - this means a lot to us. It was a pleasure to host you, and we look forward to having you back many more times in the future. Best Regards, Holiday Inn Express SFO Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$113 - $175 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express san francisco airport-north hotel south san francisco, holiday inn south san francisco, south san francisco holiday inn
LOCATION
United StatesCaliforniaSouth San Francisco
NUMBER OF ROOMS
89
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOLIDAY INN EXPRESS SAN FRANCISCO-AIRPORT NORTH, AN IHG HOTEL $98 ($̶1̶2̶7̶) - Updated 2024 Prices & Reviews - South San Francisco, CA

Frequently Asked Questions about Holiday Inn Express San Francisco-Airport North, an IHG Hotel
Which popular attractions are close to Holiday Inn Express San Francisco-Airport North, an IHG Hotel?
Nearby attractions include K1 Speed San Francisco (0.3 miles), rissetto / 49 Square Miles Outlet Store (0.6 miles), and UrbanBCN Worldwide (0.6 miles).
What are some of the property amenities at Holiday Inn Express San Francisco-Airport North, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness center.
What food & drink options are available at Holiday Inn Express San Francisco-Airport North, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express San Francisco-Airport North, an IHG Hotel?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Holiday Inn Express San Francisco-Airport North, an IHG Hotel?
Conveniently located restaurants include Denny's, IHOP, and The Brass Elephant.
Are there opportunities to exercise at Holiday Inn Express San Francisco-Airport North, an IHG Hotel?
Yes, guests have access to a fitness center during their stay.
Does Holiday Inn Express San Francisco-Airport North, an IHG Hotel have an airport shuttle?
Yes, Holiday Inn Express San Francisco-Airport North, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Holiday Inn Express San Francisco-Airport North, an IHG Hotel have airport transportation?
Yes, Holiday Inn Express San Francisco-Airport North, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Holiday Inn Express San Francisco-Airport North, an IHG Hotel located near the city center?
Yes, it is 1.0 miles away from the center of South San Francisco.
Are any cleaning services offered at Holiday Inn Express San Francisco-Airport North, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express San Francisco-Airport North, an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.