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Four Points By Sheraton San Francisco Airport

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128 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points By Sheraton San Francisco Airport
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Showing 112: English reviews
Reviewed December 4, 2016 via mobile

The only positive thing I can say relates to the staff. They are pleasant , cheerful, helpful and friendly. And the parking is ok, but I doubt if there is enough while hotel is full. We were gifted this three night stay by a platinum member of Sheraton Rewards. No matter what it cost this hotel is just not worth...

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Helpful?
Thank Peter K
ManagerX1, General Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Dear Peter, thank you for being our guest and for taking the time to comment about your experience at our hotel. We are so happy to hear how well our staff treated you during your visit and that our hospitality made a not so great stay better. We are sorry our location did not better meet your travel or leisure...

San Antonio, Texas
Reviewed November 19, 2016 via mobile

So, this hotel is right next to the airport, extremely convenient for anyone who might be on a business trip and has an early flight out the next morning. My room was pretty clean and nice, though oddly laid out. Being by the airport and highway, you'd think it would be loud, but I can honestly say I couldn't hear...

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Helpful?
Thank Gameprix1
ManagerX1, General Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Thank you for being our guest and for taking the time to review your recent stay. Please accept our apologies for the difficulties you experienced at our front desk during check-in. We cannot apologize enough! We are sorry that the toilet in your room was not functioning properly. Our goal is to get everything fully operational as quickly as possible...

Cork, Ireland
Reviewed November 18, 2016

Stayed at this hotel for a 14 hour layover. Hotel is close to the airport but that is all. Rooms dirty, area not very safe, check in slow and the hall way and elavator needs an update. Good for couple of hours but thats all.

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Helpful?
Thank jorn t
ManagerX1, General Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Thank you for staying with us and for taking time to share your concerns. Please accept my apologies for the housekeeping issues you experienced. Your feedback will be shared with my team in order to prevent such problems in future. Again, I am so sorry, and I do hope you will stay with us another time so we can provide...

New Jersey
Reviewed November 17, 2016

Hotel is located close to airport and have regular shuttle service to and fro. Easy and close to rental car pick up counters. Check in was quick and we have a room at the far end at opposite side of the elevator. Rooms were clean. Called for toothbrushes and water and got delivered quick. Had breakfast in room. Quick and...

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Helpful?
Thank Arun Kumar T
ManagerX1, Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Thank you for choosing Four Points By Sheraton Hotel & Suites San Francisco Airport and for reviewing your visit. We appreciate you letting fellow travelers know how convenient we are to the San Francisco International Airport and how our complimentary airport shuttle makes us the ideal hotel for weary travelers! Thank you also for sharing your satisfaction with our service...

Kent, Ohio
Reviewed October 24, 2016

This hotel was just what I expected. Good beds, clean, smallish bathroom with adequate amenities. Although it is located near the airport, noise what not an issue. The airport shuttle, an important factor when choosing this hotel, was efficient and direct.

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Helpful?
Thank rjou319
ManagerX1, Manager at Four Points By Sheraton San Francisco Airport, responded to this review

We thank you for choosing Four Points By Sheraton Hotel & Suites San Francisco Airport for your recent trip to the Bay area. We are pleased that our convenient location close to the San Francisco International Airport and our complimentary airport shuttle helped in making your stay better. We appreciate your business and hope you will stay with us again! Yours...

Mt. Pleasant, SC
Reviewed October 23, 2016

We stayed here the night prior to an early morning flight out of SFO. The staff were super nice and very accommodating. Their rooms are very nice with plush linens and comfortable furniture. Even though it is near the airport, the rooms are quiet. They have a small but nice restaurant/bar in the hotel. The airport shuttle runs twice an...

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1Thank Nancy-SC
ManagerX1, Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Thank you so much for the terrific review of Four Points By Sheraton Hotel & Suites San Francisco Airport! We are so delighted to read that you loved our welcoming associates, shuttle service which was perfect for your needs and your comfortable room as well. We appreciate your business and hope you will stay with us again on your next...

Reviewed October 14, 2016 via mobile

The room and shuttle service to and from airport are fine and as expected. Check in was simple as should be and hotel is near several places to eat with a short walk. Skip the offered platinum member breakfast option, it's a joke for options, very disappointed.

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Helpful?
Thank iantgagnon
ManagerX1, Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Thank you for being our guest and taking the time to post a review. Your feedback is essential to us, and I apologize our breakfast was not to your expectations. I have shared your comments with my Chef and Breakfast team to look into the areas where we can be better. We appreciate your comments about our location and shuttle...

Virginia
Reviewed October 7, 2016 via mobile

My daughter and I spent a night due to our flight's late arrival in SF. We could have used the hotel shuttle (as we learned that it ran until 12:45pm, vice midnight) to get to the hotel vice paying for a taxi ($18.00). Like most Four Points hotels, it's a basic room set up. Nevertheless, the pillow top mattress was...

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Helpful?
Thank Brian R
ManagerX1, Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Thank you for posting your feedback and letting fellow travelers know how convenient we are to the San Francisco International Airport and how our complimentary airport shuttle makes us the ideal hotel for weary travelers! We are pleased to read that your stay was comfortable and that the bed in your room provided you with a very peaceful night’s sleep. It...

Dumfries and Galloway, United Kingdom
Reviewed September 27, 2016

Situated between 6 lanes of traffic this hotel is convenient for SFO but very noisy. Very small lobby, we had to carry suitcases up the steps to reception. There is a wheelchair lift but we did not see that until later. Staff were friendly and helpful but the whole place lacked the ambiance that we have come to expect from...

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Helpful?
Thank EBTpaws
ManagerX1, General Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Thank you for being a loyal Sheraton customer and for taking time to evaluate your stay. I am truly sorry that we did not live up to the standards that you expected from us. I have taken note of the issues you outlined and will be working with my team to improve these areas. We are committed to providing you...

Santa Rosa, California
Reviewed September 21, 2016 via mobile

After driving 2.5 hours in traffic, we were welcomed by Will at the front desk. He was friendly, efficient and extremely helpful. Darrell, the bartender, was very accommodating and began service 30 minutes early rather than making us wait. We love you, Darrell! 😀

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Helpful?
Thank Trippy_TT
ManagerX1, Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Thank you so much for staying at Four Points by Sheraton Hotel & Suites San Francisco Airport. It is wonderful to know that Will and Darrell made your stay with us more comfortable and enjoyable. They are a vital part of the team who love ensuring our guests have a perfect stay and feel right at home. We hope you...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Four Points by Sheraton Hotel & Suites San Francisco Airport. We are just 1.5 Miles from the airport and centrally located to downtown San Francisco or the Silicon Valley. For business or pleasure, let our friendly staff guide you the best of the Bay Area. Convenient access to highways and light rail transportation get you where you need to be! ... more   less 

Additional Information about Four Points By Sheraton San Francisco Airport

Address: 264 South Airport Blvd, South San Francisco, CA 94080
Location: United States > California > South San Francisco
Price Range: $118 - $330 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points By Sheraton San Francisco Airport 3*
Number of rooms: 101
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Also Known As:
4 Points By Sheraton San Francisco Airport
Four Points By Sheraton San Francisco Airport Hotel South San Francisco
Four Points South San Francisco
Sheraton South San Francisco
South San Francisco Sheraton
South San Francisco Four Points
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Questions & Answers

Here's what travelers have asked, with answers from Four Points By Sheraton San Francisco Airport staff and other travelers.
2 questions
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Edmonton, Canada
over a year ago
Randolph, New Jersey
over a year ago

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Questions? Get answers from Four Points By Sheraton San Francisco Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room on the Airport Blvd side (the other side faces the freeway)”
 of 5 bubbles 14hannon, Feb 2, 2017 | Read review
“Away from highways”
 of 5 bubbles ArunKumarT667, Nov 17, 2016 | Read review
“Try and get a room at the rear as there is a highway to the front of the building.”
 of 5 bubbles 76akk321, Sep 16, 2016 | Read review
“High floor facing the airport (away from the highway)”
 of 5 bubbles 78WilliamS, Aug 21, 2016 | Read review
“AWFULLY SLOW WIFI...could not connect most times.”
 of 5 bubbles 435suey, Aug 8, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question