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Four Points By Sheraton San Francisco Airport

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Traveler (51)
Room & Suite (25)
Dining (3)
Overview
  • Excellent17%
  • Very good34%
  • Average27%
  • Poor11%
  • Terrible11%
Travelers talk about
Free Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Free Airport Transportation
Room Service
Suites
3 Star Hotel
All hotel details
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Reviews (192)
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All reviewssmall hotel restauranteasy shuttlehotel gymcancelled flightrental caran overnight staycheck in was quick and easyrooms are quietguest laundrylate checkoutbetween flightsan excellent hotelsan franciscofitness roomthe ritzshuttle servicegood nights sleep
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1 - 5 of 170 reviews
Reviewed 1 week ago

I am usually pretty practical about hotels, my expectations and standards are reasonable and relevant to the type of hotel I am expecting. I did not check reviews prior to booking this hotel, assuming a Sheraton 4-points would be predictable. This one seemed more like...More

Thank Lisa A
Response from Gustavo D, General Manager at Four Points By Sheraton San Francisco AirportResponded 6 days ago

Hello Lisa, I appreciate your candid feedback regarding your previous stay. At under no circumstance a room should not have blackout hades. We do a very detail inspection on our rooms, but clearly something was missed between inspections/guests in that room, and for that I...More

Reviewed 3 weeks ago

The room heater was not working, the repairman had gone home for the day. Mind you, this was 7 p.m. The front desk told us that it could take up to 25 minutes for the heat to come on. We were offered another room, but...More

Thank coldandtired2018
Response from Gustavo D, General Manager at Four Points By Sheraton San Francisco AirportResponded 3 weeks ago

Dear guest, I'm sorry to hear that your most recent stay fell short of your expectation. I'll share this response with the staff so we can properly address the situation and improve our overall operations. In the meantime, please feel free to reach me out...More

Reviewed 4 weeks ago

We arrived in late from Hawaii and couldn't get home until the next day, so we stayed the night at this hotel. It is adequate for that purpose. Our room was about 50' from the 101, so it was very noisy. I am 10 year...More

Thank TeresaSeattle
Response from Gustavo D, General Manager at Four Points By Sheraton San Francisco AirportResponded 3 weeks ago

Hello TeresaSeattle, We appreciate your candid feedback regarding our hotel. I'm glad to share with you first hand that our hotel is currently been prepared to receive new, sound proof windows, which will fix the noise issue. With that said I hope to see you...More

Reviewed March 18, 2018 via mobile

Close to the airport. Compact room and no dining choice although lots of restaurants nearby. Never tried breakfast because found it too pricy compared to other selections close by. Guest laundry service is good for biz travelers, but lack in units so had to bet...More

Thank Frank L
Response from Gustavo D, General Manager at Four Points By Sheraton San Francisco AirportResponded 4 weeks ago

Hi Frank, We appreciate your review and please let me thank you for giving us the chance to host you while in South SF. We look forward in seeing you during your next visit to the Bay area. Cheers,

Reviewed March 2, 2018

I generally find Sheraton Four Points a reliable brand that can be counted on for clean, comfortable, affordable rooms. The Four Points at SF airport is definitely the most rundown location I've come across. Arrival was smooth and the front desk staff were friendly. Unfortunately,...More

Thank rayn659
Response from Gustavo D, General Manager at Four Points By Sheraton San Francisco AirportResponded 4 weeks ago

Hi, We appreciate your candid feedback and I'm sorry this last stay fell short of your expectations. Your review will be shared with the staff not only to improve our operational excellence, but also for them to become aware your kind words regarding their service...More

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About
Amenities
Top amenities
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Room Service
Hotel Amenities
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Laundry Service
Room Service
Meeting Rooms
Business Center with Internet Access
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Details
Price range
$130 - $333 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
$130 - $333 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveler (51)
Room & Suite (25)
Dining (3)
Questions & Answers
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Martha L
April 22, 2017|
AnswerShow all 2 answers
Response from michelleannef23 | Reviewed this property |
Hi! I have no idea you would have to call them. Sorry
0
Votes
Tmamacita
July 8, 2015|
AnswerShow all 5 answers
Response from jimbill | Reviewed this property |
Houlihans. But I'd get a cab and find better food. San Francisco has too much good food to compromise because of distance.
0
Votes
Room Tips
"away from the freeway"
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"Don't even go there."
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"The loft rooms seem nice, but bathrooms are upstairs with beds, so you must climb stairs. There is no..."
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"Might be better to face the service road (front of hotel)"
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