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BEST WESTERN PLUS Grosvenor Airport Hotel

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BEST WESTERN PLUS Grosvenor Airport Hotel
BEST WESTERN PLUS Grosvenor Airport Hotel
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1,658 Reviews from our TripAdvisor Community

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Showing 1,531: English reviews
Wellington, Wellington, New Zealand
Level Contributor
59 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The service here is very good, We dealt with Sean at the desk and he was very accommodating with our early Check in, we left our bags in their custody and left in a Hotel friendly Limo Service to Downtown San Francisco, The Hotel itself must be one of the older ones here, it is clean and does have class,... More 

Helpful?
Thank MartyandAmy
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Marty and Amy and thank you for your nice comments on our staff and your recent stay! We appreciate your feedback! Please come back for another visit soon. Jim McGuire, General Manager More 

Halifax, Canada
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

Very convent location to the rental car return center and SFO. You have to pay for parking which is not the case with other Best Westerns I have stayed in. Common areas in the Hotel are looking a little worn out and the hall carpets could use a cleaning. I did not have a chance to eat breakfast at this... More 

Review collected in partnership with Best Western

Helpful?
Thank Nikolas C
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Nikolas and thank you for your comments. We, along with all hotels in our area, have been charging for parking for the past 8 years - we are among the least expensive. I am sorry if you thought our common areas looked worn - all of our common areas are renovated. We do hope you come back and stay... More 

santa clarita, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

front desk employees are awesome, fast service and very friendly our breakfast wast great, lots of verity for adult and kids room service did great, when we came back in our room all cleaned and towels are all new

Review collected in partnership with Best Western

Helpful?
Thank Rowena R
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hi Rowena - thank you very much for your nice comments, especially on our staff! We look forward to your return visit! Jim McGuire, General Manager More 

Level Contributor
224 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here before an early morning flight from SFO. The room was large and clean. The front desk staff was friendly. And the price was very good, particularly compared to the big chains on the Millbrae side of the airport. Breakfast is included, and we really appreciated the to-go option for early departures.

Helpful?
Thank Islandbruin
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Islandbruin thanks so much for your great remarks on your recent stay! Please come back soon! Jim McGuire, General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago

The room was very nice, the breakfast was great!!!! The hotel staff were wonderful! The housekeeper saw me coming to my room with breakfast and orange juice and she ran ahead of me and opened my door for me!

Helpful?
Thank Randy P
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Randy - thanks so much for your positive remarks! We really appreciate your feedback and look forward to your next visit! Jim McGuire, General Manager More 

Cambria, United States
1 review
3 of 5 stars Reviewed 1 week ago

The biggest problem I had was with the service behind the counter. They could use some work. Every single time I went to ask for help at the counter, I had to expect to wait at least 15minutesbefore getting any help, even when it was help with cleaning up spilled food on the floor. Got o frustrated with them that... More 

Review collected in partnership with Best Western

Helpful?
Thank Tom T
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Tom and thank you for your comments. We always get very positive comments on all of our staff, especially our front desk staff. It sounds like you were more frustrated with the wait, then the service. I will share your comments with them so they are more aware. I apologize for any inconvenience. We hope to see you again... More 

Webster, Massachusetts
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at this hotel as so many people do for one night before a flight out in the AM. It is a perfect location which is why it is probably still in business. The hotel is old and in dire need of repairs. Yes, some of the carpeting appeared to be new and was quite lovely. But the bathroom... More 

Helpful?
Thank AliArmine
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hi AliArmine and thank you for your comments. Although our hotel isn't brand new, we have done, and continue to do many upgrades and renovations, which we have received very positive comments on. I am sorry for the window in your room. We have further plans to do more renovations to our guest rooms as well. We appreciate your feedback... More 

atlanta, United States
1 review
4 of 5 stars Reviewed 1 week ago

Hotel is little old but clean, the bed is comfortable. The airport shuttle bus runs every 20 minutes. There is McDonald across street, but don't go there. Cosco is a few hundred feet from McDonald. The food is much better there. The free breakfast is one of the best, real eggs, OJ taste like OJ, even the coffee is good.... More 

Review collected in partnership with Best Western

Helpful?
Thank David K
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello David and thank you for your nice review on our hotel - we are happy you enjoyed your breakfast! We look forward to your next visit! Jim McGuire, GM More 

Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

we can into town for a wedding and vacation. Originally we were staying in Napa and coming back into SF for the ceremony but family advised that would not be wise, so we adjusted our Napa reservation and booked the BW Grosvenor, it worked out perfectly. The place was very nice, clean and the staff was friendly.

Review collected in partnership with Best Western

Helpful?
Thank Francine S
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Francine and thank you very much for your nice comments. We appreciate your feedback! Jim McGuire, General Manager More 

Toronto, Canada
1 review
5 of 5 stars Reviewed 1 week ago

I chose this hotel mainly for proximity to airport, free shuttle, breakfast included, boarding pass printing function and check-in and price. Rooms were overall nice, clean and comfortable but not state of the art decorated/bathroom dated but didnt matter to us Front desk clerk at the time was top notch helpful, knowledgeable about everything, efficient, kind Shuttle worked out well... More 

Review collected in partnership with Best Western

Helpful?
Thank Mary G
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Mary, thank you very much for your great review on your recent stay! We really appreciate your feedback and we look forward to seeing you again! Thanks so much. Jim McGuire, General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Breakfast
  • Room Service
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Recipient hotel of 3 Best Western "Director's Award" and 11 consecutive "Excellent Housekeeping Awards". Newly renovated rooms, restaurant, bar and meeting space. Location, location, location! The BEST WESTERN PLUS Grosvenor Hotel offers all the amenities you need for business or pleasure! Restaurant, bar, business center, fitness center, seasonal outdoor pool, complimentary shuttle to SFO. PLEASE NOTE that our front entrance and porte cochere are currently under renovation and our entrance is located at the rear of the hotel. Thank you. ... more   less 

Additional Information about BEST WESTERN PLUS Grosvenor Airport Hotel

Address: 380 S Airport Blvd, South San Francisco, CA 94080-6704
Location: United States > California > South San Francisco
Price Range: $124 - $332 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Grosvenor Airport Hotel 3*
Number of rooms: 206
Reservation Options:
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Also Known As:
Best Western South San Francisco
South San Francisco Best Western
Hotel Style:
#2 Best Value Hotel in South San Francisco
#3 Business Hotel in South San Francisco
#3 Green Hotel in South San Francisco
#5 Romantic Hotel in South San Francisco
#6 Family Hotel in South San Francisco
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