Excellent customer service! Everyone was so nice, polite and helpful, our room was great and the welcome packet was helpful and appreciated! Would definitely recommend and will be staying here next time we visit!
We stayed here for 1 night in August 2021 and had a fantastic time. Although this is essentially a motel, our room may have been the nicest motel room I have ever stayed in - clean, tastefully remodeled, with a comfortable king bed and pullout sofa bed, and even a fake fireplace. We got a reasonable rate booking directly through the hotel website. Our kids LOVED the indoor pool. And the voucher for breakfast at a nearby Danish bakery was appreciated (though the line is long - we got there around 8:30 and waited for 30 minutes). I'm taking off one star because the Wi-Fi wasn't working during our stay, but otherwise it was outstanding, and we will definitely stay here again should we return to Solvang in the future.
We had the loveliest stay here ! The rooms were clean. Comfortable and well maintained. A nice welcome packet was given to help those who did not know the area. We did have a room back off the street so very quiet. We were upstairs but had no issue with the stairs. Highly recommend. I hope the renovation goes well
This was a totally disappointing visit after having stayed at Hadsten House many times. The clerk at the desk told me the wrong room number and gave me a key to another room. Standing at the wrong room with my luggage, I tried to reach the front desk on my phone but was connected to an 800 number where I encountered a recording asking me to touch 1, 2, 3, etc., etc. So the the people I was traveling with kindly walked back to the lobby to determine the problem while I waited with my luggage at a room I could not get into. The clerk re-assigned me to a room which had been recently cleaned and had wet carpet. This meant I couldn’t walk around in my socks or slippers. Hadsten’s ads on-line say FREE Wifi, which did not work in my re-assigned room and when I called the desk to ask to be connected with the people I was traveling with, I was told they were not guests there. I insisted that they were guests but the person on the phone insisted that they were not. Later while outside my room I discovered that wifi outside was excellent. In 2021 should not have to have to put on a robe, leave my room and step outside to access wifi. During check-out I complained about lack of wifi and was told “we are working on improving it.” No “sorry” and no offer of a discount. In summary, I was sent to two different rooms, the second of which had wet carpet and no wi-fi. There were no grab bars in the bathroom and the bottom of the tub was slippery. The couch was shabby but not in a shabby chic way. The battered coffee looked like a reject from a man cave. There was a leftover blob of something (soap? toothpaste? something repulsive?) on the bathroom faucet. (5) There was what appeared to be mold in the corner of the bathtub. It was of great concern to me that I was unable to reach my friends I was traveling with because Hadsten House does not maintain a list of all current guests. The Front Office Manager, Rebecca Willis, confirmed that since I made the reservation for two rooms, there is no record of my friends being guests. This is definitely not standard procedure in the hospitality industry, as there may be emergency situations where police or family are trying to reach guests and are, for whatever reason, unable to reach them on their cell phones. What is going on with the Santa Ynez Band of Chumash Indians’ Chumash Enterprises? Their Hotel Corque in Solvang is still a premier boutique Hotel. On-line it says, however, that its restaurant, Root 246, is permanently closed. Time to find a better hotel in the lovely little town of Solvang.…
Our 2-night stay at Hadsten House was great! The room was large, clean, and quite comfortable. The fireplace was a nice touch. We did not get a chance to use the pool or hot tub, but the area was nice. Staff was pleasant. All in all, a very nice stay. We will definitely book here again when we return to Solvang.