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Traveler (7)
Room & Suite (3)

About

#1 of 2 hotels in Signal Hill
Location
Cleanliness
Service
Value
Good to know
HOTEL CLASS
Property amenities
Free parking
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Spa
Non-smoking hotel
Free internet
Wifi
Internet
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Room features
Non-smoking rooms

Location

Full view
48Car recommended
Grade: 48 out of 100
72Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
Contact
3555 E Pacific Coast Hwy, Signal Hill, CA 90755-1915
Getting there
Long Beach Municipal Airport2 mi
Los Angeles Intl Airport18 mi
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17Reviews
1Q+A
4Room tips
Traveler rating
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We were looking for a place to stay for a single night and this seemed to be ideal for the price. This was a massive mistake. We arrived and the woman at reception seemed to resent the fact that customers had arrived. We had two rooms booked, one of which had wires hanging from the ceiling where a smoke detector should have been, a broken hair dryer and damp in the bathroom. The other room had a toilet which constantly flushed the whole time we were there. That evening we were woken up at 1am by a car alarm going off which then stopped after a few minutes. Then it started again, and stopped, and this kept on going all night which meant we couldn't sleep. We attempted to contact the reception to see if they could investigate but there was nobody there to respond, even when 24 hour help is promised. After getting up in the morning to complain we were greeted by the receptionists young son at the counter (no more than 8 or 9 years old). The receptionist finally arrived and all she said was "What do you want me to do about the alarm?" and claimed she had been there all night (she wasn't). An incredibly rude woman. I would suggest that anyone looking for a stay in this area to look elsewhere!
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I only stayed there 2 nights as there was no other place near by that had any openings on a Friday. The place needs a whole makeover in the rooms and also the pool area. It also seemed a little shady around the back of the hotel at night, you can hear a lot of people talking outside, not sure what was going on. The people working there all seemed very pleasant and helpful. It will not be on my list of places to stay, unless there is a big makeover, I filled out their survey and expressed my concerns, the general manager replied that they will look into my concerns.
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The room was not very clean. There was a paper towel hanging from the peep-hole, an old toothbrush in the window of the bathroom and the smoke detector had been removed from the room. It looked like a new a/c unit had been installed but it was smaller than the old one so there was space all around the unit. Instead of sealing it, a small piece of foam was pushed around the opening. The street noise was so loud we couldn't sleep. It sounded like we had left the sliding glass door open but it was just the noise seeping in around the a/c opening. The person working the counter could not find our reservation even though we had a print out of the online reservation and payment. It is a good thing we had prepaid because we went to checkout at 7:30 am and the office was locked and closed even though the sign said OPEN. We won't be coming back.
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This hotel needs a major renovation. The rooms aren't super big. New front and bathroom doors are needed. Our room had no smoke detector. Crummy cable reception. Slow choppy wifi. The tv was big enough for the room but they need more and better channels. Sliding door to balcony was broken. the ac/heater was incredibly noisy and kept going on and off all the time. Nearly all the furniture had been drawn on and carved into. Chairs had stains all over. Sliding patio door and bathroom door were broken. Carpet needs a good shampoo. All the weather stripping at the front door had been torn off making the room drafty. the bed was not too bad and they gave you adequate blankets. Gave 2 stars for the staff being friendly and the view of long beach was nice.
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+1
I used points to stay here as I have accumulated allot and it was for one night. I went to check in and it seemed the desk person was confused. She had to get on the phone and call someone. I seemed that either they were not expecting me or they were not sure what to do with me. She gave me a room at the very end of the building . The elevator had scratches all over it. The fire extinguisher box near the elevator had no fire extinguisher. I got to the room and it was marginal. Paint pealing and chipped. A/C had dust and what appeared to be light mold in the vent area(it is mounted in the wall near the arcadia door) To turn on the A/C, kind of an old unit, you had to find the on/off switch at the base of where it plugs into the wall. It worked OK but had a funny smell. Oh, and by the way they do not have coffee in the lobby till 7 AM so don't expect any. The shower had traces of black mold, calcium build up on the shower head and the train area could have used some cleaning. The microwave was missing the glass plate to put stuff of so it was pretty much useless. It faces traffic on the street so it is a bit noisy and occasionally emergency vehicle come by with sirens blaring. The blanket had a number written on it, sort of like a prison. The bed was ok and appeared clean. I was up at 5 AM to the discovery that the local police had the place surrounded and had I been parked in back I might not have been able to leave. It seems that instead of giving a Gold Member a nice room, since they had to provide it for free they found the worst room. So imagine how they treat everyday customers. WILL NEVER STAY HERE AGAIN!!!
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PRICE RANGE
$100 - $126 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Rodeway Inn Signal Hill
LOCATION
United StatesCaliforniaSignal Hill
NUMBER OF ROOMS
44
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