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Extended Stay America - Santa Rosa - South

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2600 Corby Ave, Santa Rosa, CA 95407-7867
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Traveler (59)
Room & Suite (14)
Dining (2)

About

#27 of 30 hotels in Santa Rosa
Location
2.9
Cleanliness
2.3
Service
2.4
Value
2.5
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.
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Property amenities
Free parking
Parking
Free High Speed Internet (WiFi)
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
Laundry service
Self-serve laundry
Wifi
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Room features
Air conditioning
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
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132Reviews1Q+A41Room tips
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Grant A wrote a review Aug 2021
1 contribution1 helpful vote
The location is convenient for shopping/groceries but that is the only positive. On one occasion a man tried to push his way into my room. On another occasion a pimp and a hooker wanted access to my room and on a third occasion somebody actually opened my door - luckily I had the latch engaged. Very unsafe area due to the clientele who do drugs and stay up having extremely loud and disgustingly vile sex for multiple days on end. Don't bother trying to communicate with Jaime the manager or Michelle the recovering basket case as you will only be met with insinuations, raised voices/yelling and overall rudeness, abuse and argumentative communication skills akin to 13 year old girls. I have never experienced such poor customer service/relations in any business I have ever patronized - Sheriff deputies in the county jail are more hospitable than the female staff at this location. Over the course of many months the cleaning staff never ONCE cleaned my room. Jaime the manager told me I had to clean my own room before the cleaners could clean it (stupid power-games) The latch housing on the door was broken from the start and never got replaced. The latch would malfunction and on two different occasions I had to climb in through my own window as there was no staff available to help me get back in my room. Jaime the manager threatened to charge me for breaking the screen on the window which occured due to her negligence of the safety latch on the door malfunctioning repeatedly. I had a 5 gallon fish tank because I was told that ESA is 'pet friendly' but that is a lie. ESA is NOT pet friendly. Jaime forced me to give up my fish and my aquarium under threat of eviction - it broke my heart to have to give up my fish and aquarium. Meanwhile dogs and cats are free to urinate and defecate all over the beds and carpets - But I couldnt have a Betta in a tiny aquarium. Management and staff at this location have psychological and emotional issues that revolve around power, control, and abuse of clientele/guests. After being threatened multiple times and treated like an abused foster child by Jaime the manager and Michelle the walking trainwreck I decided to take my money elsewhere. I would suggest you pass on ESA Santa Rosa South (and North) and spend your money elsewhere at an establishment that actually appreciates and respects their guests and clientele. The walls, floors and ceiling are INCREDIBLY THIN so you can hear conversations and physically feel people having sex in the rooms around yours.
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Date of stay: August 2021
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from ESA GM, General Manager at Extended Stay America - Santa Rosa - South
Responded Aug 23, 2021
Grant, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will surely look into them. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
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Theresa Y wrote a review Mar 2021
2 contributions3 helpful votes
I'd left a review on another site and actually ran out of space to finish it off with the most verbally abusive employee I've ever come across. "Michelle"! Long story short everything went wrong on this stay! First the heater/AC unit didn't work. The evening gal was very helpful and pleasant. She came and did her best, got it working for about 5 minutes. I gave up on it, I was to tired. My room was in the boonies when I asked for something close. At check in the gal didn't instruct me to "lift" the door know up to open. So I had to haul all my belongings back to the desk!🤦‍♀️ then back to the room. Which brings me to the next day: I went to take a bath (an hour) before check out. The tub plug was completely non existent! Well so much for a bath. OK let's brush the fangs...the sink starts backing up with all this dirty nasty water? Oh that explains the noisy plumbing?🤷‍♀️ Which brings me to "Michelle"! I come to the desk and ask if she was the manager? No, but I can help you! I start to go over the list, first thing she asks: did you notify the staff? Well yes with the heater I did,..and her deminer immediately charged! She was mad, mad at me? Confused by this? I asked her: why are you angry with me? For she didn't even hear me out seeing that the tub, and sink issues had JUST HAPPENED! I wasn't about to call the staff when I'm walking out the door? She then snaps at me: I was getting irritated with the fact the staff didn't follow through. Snapping, snarling..literally!😳 I took two steps back raised my hands ✋ I'm not going there with you lady!! This woman is pissed!! As I walk out she then screaming at me: YOUR F**KING psycho LADY!! YEAH SHE ACTUALLY SAID THAT! What I think this chick needs to do is stop using meth! This woman is a lose cannon! I then tried calling corporate. No answer? If someone from corporate would kindly reach out to me, for Id like a complete refund! This behavior is something she seems to feel is okay? I'll also be taking the time to reach out yo the CEO and upper management on this matter!
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Date of stay: March 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes1 Repost
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Response from ESA GM, General Manager at Extended Stay America - Santa Rosa - South
Responded Mar 28, 2021
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
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Jan F wrote a review Sep 2020
60 contributions5 helpful votes
+1
Where to start... Floors were filthy. My sister's room had vomit on the floor. Ours had boogers on the wall. Nicked paint needed touchups. Towels were bad. Light bulb was missing in one room, and the lamp was broken in the other. Shower bar was falling off the wall. Iron was missing in one room, the ironing board was missing in the other. Bath sinks were dirty. We brought this all to the attention of the person at registration and we got one iron. No sanitizing, no light bulbs, and no "grab and go" breakfast as advertised. Who owns this hotel? Are you listening?
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Date of stay: September 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Santa Rosa - South
Responded Sep 6, 2020
Thank you for being our guest. We sincerely apologize for the cleanliness and maintenance issues you encountered in yours and your sister's room. Your feedback has been discussed with the appropriate team members to fix the problems you outlined. We also regret your disappointment with our grab-and-go breakfast not being available during your stay due to the current circumstances. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
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SUSIE C wrote a review Jun 2020
Trinidad, California13 contributions32 helpful votes
I arrived for a month-long stay April 2020. This was the early time of the State Lockdown. So things were strange. The staff was helpful as they could be, although rattled and distracted by all of the new safety protocols. Housekeeping allowed once a week, which was followed by 2 weeks unless absolutely necessary (added fee). The rooms are quite comfortable, be sure to ask for the kitchen items - pots, pans, etc. all of which are so-so. Long corridors between room and elevators and exits, so those with walking problems should take note. Pet friendly also. Sandra at front desk is helpful. Very convenient to medical centers.
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Date of stay: April 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from iResponze A, Manager at Extended Stay America - Santa Rosa - South
Responded Jun 22, 2020
Susie, thank you for taking the time to share your thoughts about your stay with us. Our top priority is to take care of our guests by maintaining a clean and safe environment, and we are sorry if we fell short in meeting this goal for you. We are doing everything we can to keep things as normal as possible; however, we regret the inconveniences caused to you. On a positive note, we are glad to know you liked our pet-friendly features and comfortable suites, as well as the attentive service provided by our associates. It is also good to read that our location with easy access to medical centers pleased you. We value your feedback about areas that need improvement as we are continuously looking for ways to enhance our guests’ experience. Please come back and see us again in the future. Sincerely, Hotel Management
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HattieBelle wrote a review Feb 2020
Davis, CA33 contributions14 helpful votes
If I could give 0 stars to this establishment, I would. I love to travel and have experienced many different lodging environments including multiple stays in 3rd world countries. I am 64 years old, have been traveling for all of my adult years and ESA in Santa Rosa was my worst hotel experience ever. They screwed up our reservations, i.e., gave away our room, and one woman, Maria, blamed it on us and proceeded to be verbally abusive. And that was the best of our experience at ESA that day. I have never given a bad review to any hotel on any social media website, please check my other hotel reviews. From the managing director to desk service, this place is, at best, both awful and incompetent. Also, when we called corporate about our experience, customer service was abusive to both my partner and myself and we had made two different phone calls. I will never stay at any ESA again, I'd rather sleep in my car.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from iResponze A, Manager at Extended Stay America - Santa Rosa - South
Responded Feb 5, 2020
Thank you for choosing our hotel. We are sorry you did not experience the best from our associates. This is not the way we would like our guests to leave, so your feedback has been discussed with our team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you both with a better stay on a future date. Sincerely, Hotel Management
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Sheri Hiltman wrote a review Dec 2019
Santa Rosa, California1 contribution
Sharon the manager is excellent at her job she's a great people person and if you need anything she handles it asap she makes me feel right at home and welcome . This is a very busy place and she is on top of it all.🤗
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from iResponze A, Manager at Extended Stay America - Santa Rosa - South
Responded Dec 27, 2019
It was wonderful to read that Sharon made your stay at Extended Stay America a memorable one. She truly embodies the standard of hospitality that we strive to provide to all our guests. We will be sure to thank her for the wonderful service she provided you. We greatly appreciate the kind words and hope to welcome you back to our hotel very soon. Sincerely, Hotel Management
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Bob4Health wrote a review Dec 2019
Davis, California212 contributions124 helpful votes
The company messed up or reservation. Instead of apologizing, the front desk was incredibly rude. One woman was so mean spirited, even when she said we couldn't get our money back, knowing the town was sold out, said we could rent the room at 3x what we already paid. When we finally did get to a room, we were desperate, for an "extended stay" there was one tiny hand towel for two people. No coffee maker. Dirty. This place is trash. I've used Extended Stay in the past, especially when I went to Colorado. When we reported it to customer service, customer service was rude. Horrible Horrible Horrile Horrible. I given hundreds of reviews on Trip Advisor, and I've never written anything like this. Obviously, reading the reviews, this is actually typical. I would make any bet that the few great reviews are fake.
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Date of stay: December 2019
Value
Location
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Trip type: Traveled on business
Room Tip: Go anyplace else.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from iResponze A, Manager at Extended Stay America - Santa Rosa - South
Responded Dec 23, 2019
Thank you for being loyal to our brand. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your feedback has been discussed with our housekeeping and the front desk team to improve our accommodations and services moving forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
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ralph m wrote a review Nov 2019
1 contribution2 helpful votes
This place is FILTHY! When I pulled the covers back on the bed it was full of body hair and dirt,It looked like the didn't even change the sheets from the last guest.Went to the front desk and got a different room and guess what? Same thing with the bed.Went to the office a third time and got attitude from the attendant.Third room 2 out of 5 lamps worked the old cfl bulbs were hanging half out of them but at least the bed seemed clean.When I took a shower the towel I had laid on the floor became totally gross because the bathroom floor was disgusting.I was here working and my employer prepaid for the room or I would have left after that.Also at 1 am the tweakers a couple of rooms down started having a massive argument.Do yourself a favor stay at another place.I have stayed at places that charge hajf of what this place cost and although they wern't great they were clean.
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Date of stay: November 2019
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Location
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Trip type: Traveled on business
Room Tip: Stay away from this place
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from iResponze A, Manager at Extended Stay America - Santa Rosa - South
Responded Nov 18, 2019
Ralph, Thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
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Wynn R wrote a review Nov 2019
Morgan Hill, California1817 contributions287 helpful votes
$140 a night was just wrong, but due to the fires that wiped out a lot of houses, the market would bear these prices. The rooms were the minimum to have for "extended stay". Near the freeway, I cannot recommend in good faith
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Date of stay: November 2019
Value
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Room Tip: there are other hotels within a half mile radius
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from iResponze A, Manager at Extended Stay America - Santa Rosa - South
Responded Nov 11, 2019
Wyn, Thank you for selecting us and for letting us accommodate you during such a time. We are sorry as our accommodations were not able to provide the value you were hoping for and regret knowing you were not happy with the cost of your stay. We wish we had been informed at our front office, as our team would have done their best to make your trip a better one. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
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Heather B wrote a review Oct 2019
Longview, Washington, United States2 contributions
The ladies in the office ROCK! Great awesome customer service . Jamie and marie great team .. Enjoyed my stay . Room was comfy love the kitchen part ... pet friendly didn't like I had to pay $25.00 .. ...
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Date of stay: October 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from iResponze A, Manager at Extended Stay America - Santa Rosa - South
Responded Oct 23, 2019
Dear Heather, Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you liked the service provided by our courteous associates and enjoyed your well-appointed suite, especially fully-equipped kitchenette. We will share your gracious remarks with Jamie and Marie for taking good care of you. However, we regret you were unhappy with our pet fee. On behalf of everyone here, we invite you all to revisit us on your next trip to the area. Sincerely, Hotel Management
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PRICE RANGE
$135 - $173 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay santa rosa, santa rosa extended stay, extended stay america santa rosa
LOCATION
United StatesCaliforniaSonoma CountySanta Rosa
NUMBER OF ROOMS
114
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Frequently Asked Questions about Extended Stay America - Santa Rosa - South
Which popular attractions are close to Extended Stay America - Santa Rosa - South?
Nearby attractions include Doobie Nights (0.7 miles).
What are some of the property amenities at Extended Stay America - Santa Rosa - South?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
Which room amenities are available at Extended Stay America - Santa Rosa - South?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Extended Stay America - Santa Rosa - South?
Guests can enjoy free breakfast during their stay.
Is parking available at Extended Stay America - Santa Rosa - South?
Yes, free parking is available to guests.
What are some restaurants close to Extended Stay America - Santa Rosa - South?
Conveniently located restaurants include The Happy Hen, Panda Express, and Denny's.
Are any cleaning services offered at Extended Stay America - Santa Rosa - South?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Extended Stay America - Santa Rosa - South?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Extended Stay America - Santa Rosa - South?
Many travelers enjoy visiting Luther Burbank Home and Gardens (1.6 miles) and Church of One Tree (1.6 miles).
Is Extended Stay America - Santa Rosa - South accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.