Extended Stay America - Santa Rosa - South
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About
#27 of 28 hotels in Santa Rosa
Location
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Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.
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Property amenities
Free parking
Parking
Free High Speed Internet (WiFi)
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
Laundry service
Self-serve laundry
Wifi
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Room features
Air conditioning
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
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131Reviews1Q+A41Room tips
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I'd left a review on another site and actually ran out of space to finish it off with the most verbally abusive employee I've ever come across. "Michelle"! Long story short everything went wrong on this stay! First the heater/AC unit didn't work. The evening gal was very helpful and pleasant. She came and did her best, got it working for about 5 minutes. I gave up on it, I was to tired. My room was in the boonies when I asked for something close. At check in the gal didn't instruct me to "lift" the door know up to open. So I had to haul all my belongings back to the desk!🤦♀️ then back to the room. Which brings me to the next day: I went to take a bath (an hour) before check out. The tub plug was completely non existent! Well so much for a bath. OK let's brush the fangs...the sink starts backing up with all this dirty nasty water? Oh that explains the noisy plumbing?🤷♀️ Which brings me to "Michelle"! I come to the desk and ask if she was the manager? No, but I can help you! I start to go over the list, first thing she asks: did you notify the staff? Well yes with the heater I did,..and her deminer immediately charged! She was mad, mad at me? Confused by this? I asked her: why are you angry with me? For she didn't even hear me out seeing that the tub, and sink issues had JUST HAPPENED! I wasn't about to call the staff when I'm walking out the door? She then snaps at me: I was getting irritated with the fact the staff didn't follow through. Snapping, snarling..literally!😳 I took two steps back raised my hands ✋ I'm not going there with you lady!! This woman is pissed!! As I walk out she then screaming at me: YOUR F**KING psycho LADY!! YEAH SHE ACTUALLY SAID THAT! What I think this chick needs to do is stop using meth! This woman is a lose cannon! I then tried calling corporate. No answer? If someone from corporate would kindly reach out to me, for Id like a complete refund! This behavior is something she seems to feel is okay? I'll also be taking the time to reach out yo the CEO and upper management on this matter!…
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Date of stay: March 2021Trip type: Traveled solo
1 Repost
Helpful
Response from ESA GM, General Manager at Extended Stay America - Santa Rosa - South
Responded Mar 28, 2021
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
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+1
Where to start... Floors were filthy. My sister's room had vomit on the floor. Ours had boogers on the wall. Nicked paint needed touchups. Towels were bad. Light bulb was missing in one room, and the lamp was broken in the other. Shower bar was falling off the wall. Iron was missing in one room, the ironing board was missing in the other. Bath sinks were dirty. We brought this all to the attention of the person at registration and we got one iron. No sanitizing, no light bulbs, and no "grab and go" breakfast as advertised. Who owns this hotel? Are you listening?
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Date of stay: September 2020Trip type: Traveled with family
1 Helpful vote
Helpful
Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Santa Rosa - South
Responded Sep 6, 2020
Thank you for being our guest. We sincerely apologize for the cleanliness and maintenance issues you encountered in yours and your sister's room. Your feedback has been discussed with the appropriate team members to fix the problems you outlined. We also regret your disappointment with our grab-and-go breakfast not being available during your stay due to the current circumstances. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
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I arrived for a month-long stay April 2020. This was the early time of the State Lockdown. So things were strange. The staff was helpful as they could be, although rattled and distracted by all of the new safety protocols. Housekeeping allowed once a week, which was followed by 2 weeks unless absolutely necessary (added fee). The rooms are quite comfortable, be sure to ask for the kitchen items - pots, pans, etc. all of which are so-so. Long corridors between room and elevators and exits, so those with walking problems should take note. Pet friendly also. Sandra at front desk is helpful. Very convenient to medical centers.
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Date of stay: April 2020
2 Helpful votes
Helpful
Response from iResponze A, Manager at Extended Stay America - Santa Rosa - South
Responded Jun 22, 2020
Susie, thank you for taking the time to share your thoughts about your stay with us. Our top priority is to take care of our guests by maintaining a clean and safe environment, and we are sorry if we fell short in meeting this goal for you. We are doing everything we can to keep things as normal as possible; however, we regret the inconveniences caused to you. On a positive note, we are glad to know you liked our pet-friendly features and comfortable suites, as well as the attentive service provided by our associates. It is also good to read that our location with easy access to medical centers pleased you. We value your feedback about areas that need improvement as we are continuously looking for ways to enhance our guests’ experience. Please come back and see us again in the future. Sincerely, Hotel Management
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If I could give 0 stars to this establishment, I would. I love to travel and have experienced many different lodging environments including multiple stays in 3rd world countries. I am 64 years old, have been traveling for all of my adult years and ESA in Santa Rosa was my worst hotel experience ever. They screwed up our reservations, i.e., gave away our room, and one woman, Maria, blamed it on us and proceeded to be verbally abusive. And that was the best of our experience at ESA that day. I have never given a bad review to any hotel on any social media website, please check my other hotel reviews. From the managing director to desk service, this place is, at best, both awful and incompetent. Also, when we called corporate about our experience, customer service was abusive to both my partner and myself and we had made two different phone calls. I will never stay at any ESA again, I'd rather sleep in my car.…
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Date of stay: December 2019
1 Helpful vote
Helpful
Response from iResponze A, Manager at Extended Stay America - Santa Rosa - South
Responded Feb 5, 2020
Thank you for choosing our hotel. We are sorry you did not experience the best from our associates. This is not the way we would like our guests to leave, so your feedback has been discussed with our team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you both with a better stay on a future date. Sincerely, Hotel Management
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Sharon the manager is excellent at her job she's a great people person and if you need anything she handles it asap she makes me feel right at home and welcome . This is a very busy place and she is on top of it all.🤗
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Date of stay: December 2019Trip type: Traveled with family
Helpful
Response from iResponze A, Manager at Extended Stay America - Santa Rosa - South
Responded Dec 27, 2019
It was wonderful to read that Sharon made your stay at Extended Stay America a memorable one. She truly embodies the standard of hospitality that we strive to provide to all our guests. We will be sure to thank her for the wonderful service she provided you. We greatly appreciate the kind words and hope to welcome you back to our hotel very soon. Sincerely, Hotel Management
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PRICE RANGE
$95 - $180 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay santa rosa, santa rosa extended stay, extended stay america santa rosa
LOCATION
United StatesCaliforniaSonoma CountySanta Rosa
NUMBER OF ROOMS
114
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Claim Your Listing Frequently Asked Questions about Extended Stay America - Santa Rosa - South
Which popular attractions are close to Extended Stay America - Santa Rosa - South?
Nearby attractions include Doobie Nights (0.7 miles).
What are some of the property amenities at Extended Stay America - Santa Rosa - South?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
Which room amenities are available at Extended Stay America - Santa Rosa - South?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Extended Stay America - Santa Rosa - South?
Guests can enjoy free breakfast during their stay.
Is parking available at Extended Stay America - Santa Rosa - South?
Yes, free parking is available to guests.
What are some restaurants close to Extended Stay America - Santa Rosa - South?
Conveniently located restaurants include Panda Express, The Happy Hen, and Denny's.
Are any cleaning services offered at Extended Stay America - Santa Rosa - South?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Extended Stay America - Santa Rosa - South?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Extended Stay America - Santa Rosa - South?
Many travelers enjoy visiting Luther Burbank Home and Gardens (1.6 miles) and Church of One Tree (1.6 miles).
Is Extended Stay America - Santa Rosa - South accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.