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Extended Stay America - Santa Rosa - South

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Extended Stay America - Santa Rosa - South
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58 Reviews from our TripAdvisor Community

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Showing 58: English reviews
Coalinga, CA
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

If you book from Hotwire, the price to stay here is very reasonable for the location. It's a basic Extended Stay, with a full kitchenette in every room. The rooms aren't awful and the staff has always been pleasant. Breakfast is apples, coffee and granola bars. It's worth the stay if you get it through Hotwire, and I've stayed there... More 

Helpful?
Thank Elisa H
Lubbock, Texas
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed June 17, 2016

The fire alarm was hanging down from the ceiling. That was the first thing I noticed when I entered the room. There were stains all over the carpet and lamp shades. There was so much hair in the bathtub that I can't believe it was cleaned before we checked into the room. It was disheveled overall and my mother found... More 

Helpful?
Thank williamsld83
Manager_11525, Manager at Extended Stay America - Santa Rosa - South, responded to this review

Thank you for your recent review of your stay. The state of the room you mentioned is unnacceptable. To prevent this from happening again, our team is checking rooms to this doesn't happen again. We continually work to improve our hotel, so I really appreciate you taking the time to give us feedback. If you would like to discuss this... More 

Travelers are raving about these Santa Rosa hotels

Palo Alto, California
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 12, 2016 via mobile

Doesn't feel very clean, super loud, uncomfortable bed, hot with terrible AC- not worth the price! I found a hair in my (not mine, before I got in it!) Right off the highway so there is a ton of noise and really loud guests. Places in Santa Rosa are expensive, and this budget find is not worth it.

Helpful?
Thank Nicole G
Manager_11525, Manager at Extended Stay America - Santa Rosa - South, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that you had an unpleasant stay with us. In response to your feedback, I am making sure that my staff go into each room and check before the arrival of each guest. Thank you again for providing us with your feedback. If you would... More 

Santa Rosa, California
1 review
1 of 5 stars Reviewed June 9, 2016

Would not recommend or come back! What a poorly managed hotel! The problems started before we even checked in. The staff was rude over the phone and not helpful at all. This was the only available hotel with a kitchen however. We checked in with 3 adults and 1 toddler. Our room only had towels for 2 and no kitchen... More 

Helpful?
Thank joechelsey
Manager_11525, Manager at Extended Stay America - Santa Rosa - South, responded to this review

Thank you for your recent review of your stay. I am sorry to hear about your experience while staying with us, please know that we will take all your comments and work on making sure this doesn't happen again. I sincerely apologize for your experience. Thank you again for providing us with your feedback. If you would like to discuss... More 

San Francisco Bay Area
Level Contributor
133 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
1 of 5 stars Reviewed May 29, 2016 via mobile

A police car circled the parking lot. Guys jumping fence to the gas station next door. Tons of road noise. Awful management and staff who are very disinterested in you and their jobs. Not a single drinking glass or plastic cup in the room unless you go get a big tub of dishes etc from the office--enjoy that colander along... More 

Helpful?
Thank ryans69
Newport Beach, California
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed May 26, 2016 via mobile

After reading the reviews I would have never have booked this hotel but Hotwire doesn't name the hotel until after you've paid. I pulled up and parked in the parking lot next to a truck with its back window smashed out as I was checking in. Front desk service was fine and room was OK. I got up early to... More 

Helpful?
Thank Babycheeses
Manager_11525, General Manager at Extended Stay America - Santa Rosa - South, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to provide you with a comfortable stay. Please know that guest safety is our first priority, and I will be taking steps to ensure that your experience is not repeated. Thank you again for providing us with... More 

Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 18, 2016 via mobile

As always, this room was under the CLC plan, and therefore probably substandard from typical rooms. I was actually in 3 different rooms over a month period. One of the biggest issues at this location is parking. If you weren't parked before 9pm, it had some challenges. Overall, it"s your average Extended Stay hotel. All of which are now becoming... More 

Helpful?
Thank James C
Manager_11525, General Manager at Extended Stay America - Santa Rosa - South, responded to this review

Thank you for your recent review of your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. Please know that guest safety is our first priority, and I will be taking steps to ensure that each guest has a comfortable stay. Additionally, I will retrain our front desk staff to make sure each guest receives... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 28, 2015 via mobile

The worst experience of my life.. There was crack heads every were... People were jumping the fence to go back and forth to the store.. Then i washed my clothes and someone took my clothes ????? Not even name brand jus regular clothes.. The police kept riden threw the parking lot and as soon as the police leave the crack... More 

Helpful?
3 Thank chanel h
Manager_11525, General Manager at Extended Stay America - Santa Rosa - South, responded to this review

Thank you for your recent review of your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. Please know that guest safety is our first priority, and I will be working with our security staff to make sure your experience is not repeated. I appreciate you bringing this to our attention. I hope that you... More 

Rancho Cucamonga, California
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed November 10, 2015

The staff is the best part of this property. It is very basic- and with no frills. The rooms are clean but with no additional amenities. You have to check out the rooms and then order. What you need for dishes, glasses, plates etc. no ice machines. The ice cube trays are empty in the rooms, so you have to... More 

Helpful?
Thank Elise Courtney P
Manager_11525, General Manager at Extended Stay America - Santa Rosa - South, responded to this review

Thank you for your great review of our property. Please accept our apologies that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Moving forward, I will make sure we are clearly communicating our amenities. Still, I’m glad that... More 

USA
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed November 1, 2015

Had just a quick one night stop in Santa Rosa - arriving late and leaving early, so we were just looking for an efficient room. The staff here is rude (and I usually don't care at these places), we had to wait about 20 minutes to check in (no one else was there). If she is over-worked, the company should... More 

Helpful?
Thank DeliciousIsrael
Manager_11525, General Manager at Extended Stay America - Santa Rosa - South, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the service and cleanliness issues you experienced. In response to your feedback, I will make sure we are thoroughly inspecting rooms prior to guest arrivals as well as providing each guest with professional customer service. I appreciate you bringing this to our attention.... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - Santa Rosa - South

Address: 2600 Corby Ave, Santa Rosa, CA 95407-7867
Location: United States > California > Sonoma County > Santa Rosa
Price Range: $93 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Santa Rosa - South 2.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
Extended Stay Santa Rosa
Santa Rosa Extended Stay
Extended Stay America - Santa Rosa - South CA - Sonoma County
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