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Motel 6 Santa Rosa North

Traveler (19)
Room & Suite (18)
Pool & Beach (5)

About

#23 of 25 hotels in Santa Rosa
Location
Cleanliness
Service
Value
Motel 6 Santa Rosa North CA is located near area restaurants and shops. Play golf at Mountain Shadows Golf Course or enjoy Scandia Funland within 9 miles. Relax in our outdoor pool. Free Wi-Fi is available in all of our modern guest rooms
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Property amenities
Pool
Free parking
Free High Speed Internet (WiFi)
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
Room features
Air conditioning
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
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110Reviews
2Q+A
17Room tips
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Granted this is a basic room but given that understanding, it was just as expected. We were visiting family here in this very pricey area, would spend minimal time in the room, so wanted to minimize the price. We spent two nights here and we were not disappointed. The physical aspects of the accommodation was clearly lacking attention to detail but our comfort was adequate, the mattress was good. Pillows could be better, bring your own if you can. Towels were thin but we survived...Bottom line, the motel provided a comfortable bed in a presumably safe location, coffee free in the office in the morning, okay for people looking for a safe, clean place for a short stay.
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My husband is staying at the Motel 6 on 3145 Cleveland Ave in Santa Rosa Ca will working in the area. He returned to his room this evening to find that his stuff had been moved and he knew someone had been in his room. This is a single occupant room so only staff could have entered the room as he was working all day. He then started to go through his bags and found that items were missing. He went to the office and asked to speak to a manager. He informed the manager of what happened. The manager said no that no one took anything out of his room but when he asked why his stuff was moved management said we thought you were checking out and removed your bags. Then we discovered you weren't checking out so we put your stuff back in the room. The maid had left her card so my husband knew she had been in the room, moved his bags, and was the only other person in the room. The manager insisted that no one took anything and was not going to check into it. Left it at that. My husband tried to call corporate to complain a couple times and they hung up on him each time.
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Response from 6Team, Brand Experience Team at Motel 6 Santa Rosa North
Responded Jan 28, 2019
Dear Sheila, Thank you for taking the time to share your review. We strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards in this case. We apologize for any inconvenience or misunderstanding that may have occurred during your husbands recent stay. Please know that the conditions you describe are atypical to Motel 6 standards for quality and we apologize for the inconveniences you describe. We encourage you to contact our Guest Relations Department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience in the future.
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Motel 6 Santa Rosa is a pretty old property. Very basic amenities - geared mostly towards travelers who just want a place to sleep. The receptionist was OK (nothing to shout about) but they obviously have not prepared for our arrival. The room only had 2 towels for a booking of 4 pax. When we asked the reception, they were out but they did rustle up the additional towels after an hour when we came back from dinner. The room did not have kettle/tea/coffee maker but the reception did gave me a cup of hot water on request. Quite a number of the clientele were hanging around the external walkways/carpark with a bit of smoking going on. I was OK but the family was a bit apprehensive.I believe the neighborhood may be a bit rougher than we are used to. The beds were a bit too soft.
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Response from 6Team, Brand Experience Team at Motel 6 Santa Rosa North
Responded Jan 16, 2019
Dear Richard, Thank you for taking the time to share your review. We strive to provide a comfortable night's rest and are disappointed your stay was unsatisfactory due to the comfort issues you describe. We encourage you to contact our Guest Relations department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience in the future.
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Where to begin? Perhaps with the poorly painted hideous orange trim in the room? Add to that, stains on the walls, cigarette burns on the furniture, peeling paint from old water leaks, and a poorly cleaned bathroom... I felt like I needed a biohazard suit just to stay there. Although reasonably priced, it was not worth the savings to stay there.
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Response from 6Team, Brand Experience Team at Motel 6 Santa Rosa North
Responded Dec 12, 2018
Dear Guest, Thank you for taking the time to post your review. We are committed to delivering a clean, comfortable room and apologize for any failure in delivering on the commitment during your recent stay. We strive to provide a comfortable night's rest and are disappointed your stay was unsatisfactory due to the comfort issues you describe. We invite you to contact our Guest Relations Department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience.
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Elsie was the worst front desk agent i have ever encountered in my life. My relatives house burnt down from the fires and she treated my nephew like a criminal just aweful. Absolutly no empathy whats so ever.Just terrible!!!!!!
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Response from 6Team, Brand Experience Team at Motel 6 Santa Rosa North
Responded Nov 16, 2018
Dear Guest, Thank you for taking the time to post your review. It is important for all of our guests to feel welcomed, receive the highest level of service, respect and hospitality. The customer service issues you describe are atypical to Motel 6 standards for quality, and we are sorry the experienced was less than satisfying service during their visit. We strongly encourage you to contact our Guest Relations department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience in the future.
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PRICE RANGE
$98 - $189 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
motel 6 santa rosa north hotel santa rosamotel six santa rosa
LOCATION
United StatesCaliforniaSanta Rosa
NUMBER OF ROOMS
119
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