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The elevator of the hotel was not working and we received a room in 3rd floor. However, the elevator was not functional for 5 weeks. So, when we booked and then when we called (a week before my arrival), the hotel manager had enough opportunity...More
Paid $100 deposit which was due to be returned on check out from Extended Stay Santa Rosa North. This did not happen. Since June 2016 have been communicating with several people from Extended Stay but still this deposit has not been returned.
My recent emails...More
Checked and checked right back out. Horrible ..bed looked slept in ..holes in the carpet ..stains all over the place...walls stained and patched. Elevator doesn't work. Smells of smoke. How is this place even open. Not even worth a single circle but need one to...More
When we arrived, we were given a key to a room that was already occupied. We returned to find they were over booked, so she gave us a smaller bed and said she would refund us. We walked into our room and thought of just...More
2 Thank sharon a
Response from Manager_11525, Manager at Extended Stay America - Santa Rosa - NorthResponded January 19, 2017
Your review recently caught our attention. Please accept our apologies on the condition of your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am working with our staff to better maintain our property....More
Appearance: The front of hotel and neighborhood looks ok. It's all downhill from there.
The closer you get the more gross it gets. A very cookie-cutter and cheaply built building w/ stone rocks crumbling off the wall and on the ground (major safe hazard) No...More
$142 - $220 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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United States >
Sonoma County >
Also Known As
Extended Stay Santa Rosa ,
Santa Rosa Extended Stay ,
Extended Stay America - Santa Rosa - North CA - Sonoma County
Response from PrincessWildhair | Reviewed this property |
I am not Extended Stay but I did stay at that hotel a couple of weeks ago. If you are sensitive to ANY smells I would not recommend it at all. There are any number of smells from smoke to food cooking... More
I am not Extended Stay but I did stay at that hotel a couple of weeks ago. If you are sensitive to ANY smells I would not recommend it at all. There are any number of smells from smoke to food cooking, pets... there are indeed smoking rooms at this hotel and there can be people smoking outside. Our friends were in a non-smoking room but the hall and other areas like the stairs were really bad.
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"Please change the comfortor after each stay. Mine was dirty and black, I took it to the front desk and..."