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Extended Stay America - Santa Rosa - North

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100 Fountain Grove Pkwy., Santa Rosa, CA 95403
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Extended Stay America - Santa Rosa - North
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51 Reviews from our TripAdvisor Community

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Huntington Beach, California
Level Contributor
79 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed here for three nights after a long overseas trip and really just wanted a nice, quiet place to recuperate while visiting family in the area. I was put on bottom floor at the end of the hall in front of the elevator, door to outside and cleaning room. This was so noisy, all night long. I could hear... More 

Helpful?
Thank blesdx4
1 review
1 of 5 stars Reviewed 2 weeks ago

Staff at the front desk was just fine. Usually very nice and helpful. I stayed here for 16 days for work. After about the first week and a half, my toilet didn't flush right, so I called the front desk, they sent maintenance there while I was at work. I returned to my room later that night to find out... More 

Helpful?
Thank Jason A

Travelers are raving about these Santa Rosa hotels

Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We made reservations on short notice based on price, website description, and proximity to the Kaiser hospital. Access at night in an unfamiliar town was tricky, even with a GPS. Based on the website I'd pictured something like a Residence Inn, but this is not in the same league. Even the front doors are hard to navigate with luggage. The... More 

Helpful?
Thank Linkup
San Francisco, California
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed November 25, 2015

We stayed here for a wedding, so we were only here for one night. I had to work late so we rushed up here in time to make the wedding shuttle at 5pm. We got to the hotel by 4pm (3pm is check-in, according to their site) and once we arrived we tried to check in. The person at the... More 

Helpful?
Thank classix
Manager_11525, General Manager at Extended Stay America - Santa Rosa - North, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that we failed to meet your expectations. To make sure this doesn't happen again, I am making sure that our front desk staff has everything prepared prior to guest arrivals. I appreciate you bringing this to our attention. If you have any additional... More 

1 review
1 of 5 stars Reviewed October 9, 2015 via mobile

Traveled 3 hrs to find out no lobby bathroom. Had to go to Hilton across the street to use their bathroom. Heavy set Blonde receptionist was very rude and lazy. Was accusing workers of stealing at 830 in the morning which I didn't care to hear. Free breakfast us a joke and is served in the same lobby as checki-in.... More 

Helpful?
Thank Anita T
Manager_11525, General Manager at Extended Stay America - Santa Rosa - North, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your experience was not to your expectations. To uphold our company’s high standards, I will be meeting with our front desk staff to ensure that each guest receives professional service and that we are clearly communicating our amenities during guest arrivals. I appreciate... More 

San Diego, California
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 2, 2015

I was there for work, which was a 2 mile commute. It is on a very busy intersection, so if you are in the front rooms, you hear a lot of trucks braking, and motorcycles revving up. If you stay on the 3rd floor, which is "half" no smoking, if you are not a smoker, you have 2nd hand smoke... More 

Helpful?
Thank RitaAdvisor
Manager_11525, Manager at Extended Stay America - Santa Rosa - North, responded to this review

Thank you for your recent review of your stay. I am disheartened to hear that your stay with us did not meet your expectations. I have shared your comments with our team to ensure coaching is provided and your experience is not repeated. I appreciate you bringing this to our attention. We hope that you will give us the opportunity... More 

Kenosha, Wisconsin
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 24, 2015

Reserved this stay on the Priceline - canceled it due to disgusting smell of tobacco and something else that I do not want to write about. Receptionist - Viviana - was nor helpful, nor even polite. It looks like she was aware of what she is selling and was not happy about it. Very unprofessional and rude. I've checked to... More 

Helpful?
1 Thank YuriN92
Manager_11525, General Manager at Extended Stay America - Santa Rosa - North, responded to this review

Thank you for your recent review of your stay. The cleanliness and service issues you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I coaching our entire staff on the importance of providing professional customer service as well as making sure we are thoroughly cleaning our hotel inside and out. I... More 

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 1, 2015

We made a last minute reservation, through Trip Advisor. We had never, in the past, stayed at an Extended Stay America hotel. We had occasion to visit "wine country" and did not want to drive home after our sojourn. (There was a concert one county over, a race at the local race track, in addition to the usual wine tasters.)... More 

Helpful?
Thank Thomas S
Manager_11525, General Manager at Extended Stay America - Santa Rosa - North, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad that you enjoyed our clean hotel, our friendly staff and our grab-and-go breakfast during your visit. I will be sure to share your kind remarks with our team. Thank you again for your feedback. We hope that you will stay at... More 

San Francisco, California
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 26, 2015 via mobile

Having travelled to many locations (domestic and international) and having stayed in many hotels in the past, I would definitely have to think twice about stay at this chain again. I understand this is not a five star hotel, however, everyday services and amenities are even lacking. The bad: * This hotel offers VERY limited bath amenities( one bottle lotion... More 

Helpful?
1 Thank Linddie
Manager_11525, General Manager at Extended Stay America - Santa Rosa - North, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that we failed to explain our amenities at check-in. Please accept my apology. We provide hair dryers and additional toiletries at the front desk upon request and I apologize that we did not communicate this to you. To ensure this doesn't happen again, I am making... More 

San Jose
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 17, 2015 via mobile

The lady at the desk was very very rude to me. I will never come here again. She didnt want to do her job. The hotel is clean. When a person sets the tone first thing rudely the visit will never be good.

Helpful?
1 Thank Hope C
Manager_11525, General Manager at Extended Stay America - Santa Rosa - North, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for your experience at check-in. To make sure this doesn't happen again, I will be speaking to our front desk staff to let them know that it is important to greet guests with a smile and make them feel welcome at our... More 

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