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Extended Stay America - Santa Rosa - North

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Extended Stay America - Santa Rosa - North
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54 Reviews from our TripAdvisor Community

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Showing 53: English reviews
Menlo Park, California
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I'm not usually a complainer, but this place really let us down. My wife and I had reserved a Studio Suite with 2 Full Beds. At check-in, we were told there was no such room available, and that we'd be assigned 2 separate rooms each with a single bed. We said this was not acceptable. After 10 minutes or so,... More 

Helpful?
Thank rgs2000
Manager_11525, Manager at Extended Stay America - Santa Rosa - North, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. All of the aforementioned service failures you experienced are outside of the norm and are truly regrettable. First, I would like to apologize for any confusion there may have been... More 

Redondo Beach, CA
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 25, 2016

This is a basic hotel so don't go expecting a 4-star hotel! The rooms are nice, large and clean. There is a little kitchen with stove, sink and refrigerator and it's set up nicely. The room has two tables with chairs (more like desks than dining tables) but we pulled the table out and put the two chairs at it... More 

Helpful?
Thank Teresa R
Manager_11525, General Manager at Extended Stay America - Santa Rosa - North, responded to this review

Thank you for providing us with details about your stay. We appreciate you letting us know about the service issues you experienced. I will use your comments to coach our staff to ensure that each guest receives professional customer service. We are sorry for this issue, but are glad to read that you had a satisfactory stay overall and enjoyed... More 

Modesto, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 6, 2016

My non-smoking room smelled of cigarette smoke; One of the lamps and both the fan and light above the stove did not work; The drain stopper was not connected to the tub; A dog was barking in someone's room for 45 minutes; The wall was so thin that the sounds of normal conversation and the TV in the next room... More 

Helpful?
2 Thank Shawn M

Travelers are raving about these Santa Rosa hotels

Huntington Beach, California
Level Contributor
82 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed February 6, 2016

I stayed here for three nights after a long overseas trip and really just wanted a nice, quiet place to recuperate while visiting family in the area. I was put on bottom floor at the end of the hall in front of the elevator, door to outside and cleaning room. This was so noisy, all night long. I could hear... More 

Helpful?
Thank blesdx4
Manager_11525, General Manager at Extended Stay America - Santa Rosa - North, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that we failed to meet your expectations. To make sure this doesn't happen again, I will coach our staff to make sure we are better monitoring the noise levels in our hotel to ensure that each guest has a comfortable stay. Additionally,... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 25, 2016

Staff at the front desk was just fine. Usually very nice and helpful. I stayed here for 16 days for work. After about the first week and a half, my toilet didn't flush right, so I called the front desk, they sent maintenance there while I was at work. I returned to my room later that night to find out... More 

Helpful?
1 Thank Jason A
Level Contributor
48 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed January 18, 2016 via mobile

We made reservations on short notice based on price, website description, and proximity to the Kaiser hospital. Access at night in an unfamiliar town was tricky, even with a GPS. Based on the website I'd pictured something like a Residence Inn, but this is not in the same league. Even the front doors are hard to navigate with luggage. The... More 

Helpful?
Thank Linkup
San Francisco, California
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed November 25, 2015

We stayed here for a wedding, so we were only here for one night. I had to work late so we rushed up here in time to make the wedding shuttle at 5pm. We got to the hotel by 4pm (3pm is check-in, according to their site) and once we arrived we tried to check in. The person at the... More 

Helpful?
Thank classix
Manager_11525, General Manager at Extended Stay America - Santa Rosa - North, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that we failed to meet your expectations. To make sure this doesn't happen again, I am making sure that our front desk staff has everything prepared prior to guest arrivals. I appreciate you bringing this to our attention. If you have any additional... More 

1 review
1 of 5 stars Reviewed October 9, 2015 via mobile

Traveled 3 hrs to find out no lobby bathroom. Had to go to Hilton across the street to use their bathroom. Heavy set Blonde receptionist was very rude and lazy. Was accusing workers of stealing at 830 in the morning which I didn't care to hear. Free breakfast us a joke and is served in the same lobby as checki-in.... More 

Helpful?
Thank Anita T
Manager_11525, General Manager at Extended Stay America - Santa Rosa - North, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your experience was not to your expectations. To uphold our company’s high standards, I will be meeting with our front desk staff to ensure that each guest receives professional service and that we are clearly communicating our amenities during guest arrivals. I appreciate... More 

San Diego, California
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 2, 2015

I was there for work, which was a 2 mile commute. It is on a very busy intersection, so if you are in the front rooms, you hear a lot of trucks braking, and motorcycles revving up. If you stay on the 3rd floor, which is "half" no smoking, if you are not a smoker, you have 2nd hand smoke... More 

Helpful?
Thank RitaAdvisor
Manager_11525, Manager at Extended Stay America - Santa Rosa - North, responded to this review

Thank you for your recent review of your stay. I am disheartened to hear that your stay with us did not meet your expectations. I have shared your comments with our team to ensure coaching is provided and your experience is not repeated. I appreciate you bringing this to our attention. We hope that you will give us the opportunity... More 

Kenosha, Wisconsin
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 24, 2015

Reserved this stay on the Priceline - canceled it due to disgusting smell of tobacco and something else that I do not want to write about. Receptionist - Viviana - was nor helpful, nor even polite. It looks like she was aware of what she is selling and was not happy about it. Very unprofessional and rude. I've checked to... More 

Helpful?
1 Thank YuriN92
Manager_11525, General Manager at Extended Stay America - Santa Rosa - North, responded to this review

Thank you for your recent review of your stay. The cleanliness and service issues you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I coaching our entire staff on the importance of providing professional customer service as well as making sure we are thoroughly cleaning our hotel inside and out. I... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast

Additional Information about Extended Stay America - Santa Rosa - North

Address: 100 Fountain Grove Pkwy., Santa Rosa, CA 95403
Location: United States > California > Sonoma County > Santa Rosa
Price Range: $121 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Santa Rosa - North 2.5*
Number of rooms: 94
Reservation Options:
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Also Known As:
Extended Stay Santa Rosa
Santa Rosa Extended Stay
Extended Stay America - Santa Rosa - North CA - Sonoma County
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