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Extended Stay America - Santa Rosa - North

100 Fountaingrove Pkwy, Santa Rosa, CA 95403-5722
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Traveler (26)
Room & Suite (39)
Dining (3)


Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free internet
Vending machine
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Family rooms
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Hotel links
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Full view
38Car recommended
Grade: 38 out of 100
27Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
94Reviews1Q+A28Room tips
Traveler rating
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  • 33
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Popular mentions
The roon was Dirty! AND Bathroom.They said they had no other rooms. Dirty floors and in General. Had to wipe up floors on own, before Entering Bathroom! Black! Not sure bed linens were clean either. Wrinkled.
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Response from 00esa, Manager at Extended Stay America - Santa Rosa - North
Responded 3 weeks ago
Kathryn, We would like to offer our sincere apologies to your husband and your daughter for the cleanliness issue and that our team for not being able to remedy the situation. Your feedback is essential, so we have discussed it with our housekeeping team ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Please consider a return visit to our hotel so that we can provide them with a better stay on a future date. Sincerely, Hotel Management
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Hotel's Favorite
I was scheduled for Surgery and booked a room at the Extended Stay America in Santa Rosa Ca. I was referred to Management as the room preferred had not been documented or offered when the room was booked. "Jamie" the Manager took the Executive Position in making sure that an appropriate room be available in comforting me through my surgery. She was Professional, Compassionate and through. I appreciate Excellence in Service and both She and her assistants get a "Gold Star" in Service. I will revisit and stay at this Property in the future. Judy Johnson Travel
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Response from 00esa, Manager at Extended Stay America - Santa Rosa - North
Responded Mar 8, 2019
Dear Judith, Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with Jamie for taking good care of you. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
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Rooms aren't cleaned well, filthy inside. Weekly cleaning doesn't happen and you have to beg the staff to get your room cleaned if they miss your scheduled day. Staff could care less about the guests and there is no manager to supervise them. Trash cans are overflowing on the property and the coffee runs out in the mornings all the time and you have to wait 30 minutes while they make more. Work crews drink beer in their trucks after work and leave beer bottles scattered around. Smokers throw their cigarette butts on the ground and the hallways are dirty. If you can avoid it, do so. I've complained multiple times and have had the staff chastise me for it. nice.
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Response from 00esa, Manager at Extended Stay America - Santa Rosa - North
Responded Apr 8, 2019
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
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Was in town on business and stayed a night this week on Tuesday. Given a second floor room not too close to the elevator, but even if closer, the elevator is in its own room to buffer the noise of the door opening and closing. Room was clean, quite large, had a full kitchen. Asked for dishes at check-in and they gave me the basic need pack. My only knock on this room was the fan in the bathroom was loud. The following morning, I notified the front desk agent about the issue and he apologized and wrote a fix-it note for engineer. Location is great. Drove a few blocks away to find my dinner at a nearby Togo's and you can see Kaiser Permanente from the front parking lot. Worth a visit.
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Response from 00esa, Manager at Extended Stay America - Santa Rosa - North
Responded Mar 16, 2019
Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
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Beware of Manager Heather Garcia! She kicked on my door at 7am with 2 guys demanding a payment my company’s paid 12 days ago. She threatened to call the cops (and they did show up to arrest me!) before even figuring out what happened. Priceline and Agoda have the payment and all she needed to do was to call them but the way this manager does things is beyond rude. She also threatened to put me in the DNR list (do not rent) she must definitely get fired. My company uses Extended Stay America all over the Estates for several of its reps, this is not the way to treat customers. They did not cleaned the room once in my entire 11 night stay. Not even once.
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Response from 00esa, Manager at Extended Stay America - Santa Rosa - North
Responded Feb 4, 2019
Thank you for your review. We sincerely apologize for the poor service you experienced while you were here. This is not the impression we like our guests to leave with. We assure you a "rude" staff is not acceptable and we will be working with my team to correct this. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
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$139 - $304 (Based on Average Rates for a Standard Room)
extended stay santa rosa, santa rosa extended stay
United StatesCaliforniaSanta Rosa
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