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    Extended Stay America - Santa Rosa - North

    100 Fountaingrove Pkwy, Santa Rosa, CA 95403-5722
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    8/6/2017 8/7/2017
    $166
    $166
    $166
    Traveler (13)
    Room & Suite (16)
    Dining (3)
    Overview
    • Excellent8%
    • Very good16%
    • Average21%
    • Poor25%
    • Terrible30%
    2 weeks ago
    “Looks nice of outside but place is a dump.”
    Apr 10, 2017
    “Cleanliness doesn't count here ”
    Free Wifi
    Free Parking
    Non-Smoking Rooms
    Suites
    Kitchenette
    Pets Allowed
    Wheelchair access
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - Santa Rosa - North
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    Rooms
    Aug 6Aug 7
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (74)
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    1 - 5 of 73 reviews

    Reviewed 2 weeks ago

    1) Substandard bedding, 2) loose fixtures in bathroom, 3) dark mold in shower, 3) staff looks like they sleep in their clothes. Checked in early and was put in a room that was adjacent to some major construction/remodel (sawing, hammering, no water service) that was...More

    Review collected in partnership with Extended Stay
    Thank P9285OPpatrickc
    Response from 00esa, General Manager at Extended Stay America - Santa Rosa - NorthResponded 2 weeks ago

    It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept...More

    Reviewed 5 weeks ago

    If you choose to stay at this joke of a property, you should have your head examined. Overbooked, clueless newbie arrogant desk personnel, assigning already-occupied rooms, rooms with used soap, over an hour checkin, rooms with no curtains, rooms without air conditioning, rooms without any...More

    1  Thank William D
    Response from 00esa, General Manager at Extended Stay America - Santa Rosa - NorthResponded 4 weeks ago

    William, thank you for the review. We apologize for so many difficulties you experienced while you were here and regret the inconvenience caused. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. Please...More

    Reviewed June 17, 2017 via mobile

    adding to other review... the place is filthy. Bedside table, counters everything filthy. The bathroom is worse the sink not even clean, holes in the walls, stains on counter, towels dirty. I have never seen a place so disgusting. I travel weekly and this is...More

    Thank GMWC1
    Response from 00esa, General Manager at Extended Stay America - Santa Rosa - NorthResponded June 18, 2017

    Please accept our sincerest apologies for your unpleasant experience at our hotel. We do not take these concerns lightly, especially with the cleanliness of the hotel - this has to be priority #1. We will address this matter with the head of our Housekeeping Department...More

    Reviewed April 10, 2017 via mobile

    The rooms had none of the utensils that were supposed to come with the kitchenette. No phone. no cabinets. No dressers. What the room did have was marks within and atop the toilet bathroom sink bathtub and walls. Even though when traveling Lysol is sprayed...More

    Thank toccara s
    Response from 00esa, General Manager at Extended Stay America - Santa Rosa - NorthResponded April 11, 2017

    Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. We will discuss these issues...More

    Reviewed March 29, 2017 via mobile

    The room was very nice. But they do not provide hair dryers in the room , you must ask at the desk. They also did not provide shampoo in either of the two rooms that we rented. Breakfast is coffee in cereals. I guess they...More

    Thank Mark C
    Response from 00esa, General Manager at Extended Stay America - Santa Rosa - NorthResponded March 30, 2017

    We appreciate you being our guest. It’s our pleasure knowing you liked our room and had an overall great stay. However, we apologize for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from home to use in their room, so...More

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    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    Details
    • Price range
    • $130 - $291 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Suites
    • Number of rooms
    • 94
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Orbitz, Extended Stay, Expedia, Hotels.com, Travelocity, TripOnline SA, Hotwire, Cancelon and Cheap Tickets so you can book your Extended Stay America - Santa Rosa - North reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • Sonoma County >
    • Santa Rosa
    • Also Known As
    • Extended Stay Santa Rosa ,
    • Santa Rosa Extended Stay ,
    • Extended Stay America - Santa Rosa - North CA - Sonoma County
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    Traveler (13)
    Room & Suite (16)
    Dining (3)
    Hotel & Grounds (12)
    Bathroom (2)
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Terry5083
    November 4, 2014|
    Answer
    Response from PrincessWildhair | Reviewed this property |
    Hello Traveler, I am not Extended Stay but I did stay at that hotel a couple of weeks ago. If you are sensitive to ANY smells I would not recommend it at all. There are any number of smells from smoke to food cooking... More
    0
    Votes
    Room Tips
    "stay waaaaay away from this dump"
    Read review
    "Rooms in the back are away from freeway, so quieter."
    Read review
    "try looking for bnb options"
    Read review
    "Try to get a quieter room at the back. I suggest the lower floor if you have luggage, as there is no..."
    Read review
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