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Extended Stay America - Santa Rosa - North

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Extended Stay America - Santa Rosa - North
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57 Reviews from our TripAdvisor Community

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Showing 56: English reviews
Crevillente, Spain
Level Contributor
1 review
2 of 5 stars Reviewed 4 days ago NEW

I stayed at this hotel for 15 nights from May 28th 2016. I paid the majority of the bill in cash. I was required to pay an additional $100 as a deposit against any further charges. I gave the hotel several days notice of my very early check out on June 11th (around 2:30 a.m.). When I checked out I... More 

Helpful?
Thank brianchoile
Duarte, California
1 review
2 of 5 stars Reviewed 6 days ago NEW

I had stayed here before and chose it again because the previous visit had been fine and I liked the location. BIG MISTAKE! What I learned on this trip is that, while the rooms and the amenities are nice, if something goes wrong, you will regret having chosen this hotel. First issue: After a long (eight hour) drive, I arrived... More 

Helpful?
Thank John S

Travelers are raving about these Santa Rosa hotels

Las Vegas, Nevada
Level Contributor
17 reviews
5 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

I booked through a website that did not specify the hotel, then saw horrible reviews and almost cancelled. Wrong hotel! This location (Fountain Grove Pkwy) is perfect, the staff wonderful, and pet friendly. No complaints at all!

Helpful?
Thank LolaDelaney
Manager_11525, Manager at Extended Stay America - Santa Rosa - North, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. We are glad that you found value in our accommodating staff and pet-friendly location. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Menlo Park, California
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed July 12, 2016

I'm not usually a complainer, but this place really let us down. My wife and I had reserved a Studio Suite with 2 Full Beds. At check-in, we were told there was no such room available, and that we'd be assigned 2 separate rooms each with a single bed. We said this was not acceptable. After 10 minutes or so,... More 

Helpful?
Thank rgs2000
Manager_11525, Manager at Extended Stay America - Santa Rosa - North, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. All of the aforementioned service failures you experienced are outside of the norm and are truly regrettable. First, I would like to apologize for any confusion there may have been... More 

Redondo Beach, CA
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 25, 2016

This is a basic hotel so don't go expecting a 4-star hotel! The rooms are nice, large and clean. There is a little kitchen with stove, sink and refrigerator and it's set up nicely. The room has two tables with chairs (more like desks than dining tables) but we pulled the table out and put the two chairs at it... More 

Helpful?
Thank Teresa R
Manager_11525, General Manager at Extended Stay America - Santa Rosa - North, responded to this review

Thank you for providing us with details about your stay. We appreciate you letting us know about the service issues you experienced. I will use your comments to coach our staff to ensure that each guest receives professional customer service. We are sorry for this issue, but are glad to read that you had a satisfactory stay overall and enjoyed... More 

Modesto, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 6, 2016

My non-smoking room smelled of cigarette smoke; One of the lamps and both the fan and light above the stove did not work; The drain stopper was not connected to the tub; A dog was barking in someone's room for 45 minutes; The wall was so thin that the sounds of normal conversation and the TV in the next room... More 

Helpful?
2 Thank Shawn M
Huntington Beach, California
Level Contributor
82 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed February 6, 2016

I stayed here for three nights after a long overseas trip and really just wanted a nice, quiet place to recuperate while visiting family in the area. I was put on bottom floor at the end of the hall in front of the elevator, door to outside and cleaning room. This was so noisy, all night long. I could hear... More 

Helpful?
Thank blesdx4
Manager_11525, General Manager at Extended Stay America - Santa Rosa - North, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that we failed to meet your expectations. To make sure this doesn't happen again, I will coach our staff to make sure we are better monitoring the noise levels in our hotel to ensure that each guest has a comfortable stay. Additionally,... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 25, 2016

Staff at the front desk was just fine. Usually very nice and helpful. I stayed here for 16 days for work. After about the first week and a half, my toilet didn't flush right, so I called the front desk, they sent maintenance there while I was at work. I returned to my room later that night to find out... More 

Helpful?
1 Thank Jason A
Level Contributor
48 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed January 18, 2016 via mobile

We made reservations on short notice based on price, website description, and proximity to the Kaiser hospital. Access at night in an unfamiliar town was tricky, even with a GPS. Based on the website I'd pictured something like a Residence Inn, but this is not in the same league. Even the front doors are hard to navigate with luggage. The... More 

Helpful?
Thank Linkup
San Francisco, California
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed November 25, 2015

We stayed here for a wedding, so we were only here for one night. I had to work late so we rushed up here in time to make the wedding shuttle at 5pm. We got to the hotel by 4pm (3pm is check-in, according to their site) and once we arrived we tried to check in. The person at the... More 

Helpful?
Thank classix
Manager_11525, General Manager at Extended Stay America - Santa Rosa - North, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that we failed to meet your expectations. To make sure this doesn't happen again, I am making sure that our front desk staff has everything prepared prior to guest arrivals. I appreciate you bringing this to our attention. If you have any additional... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - Santa Rosa - North

Address: 100 Fountaingrove Pkwy, Santa Rosa, CA 95403-5722
Location: United States > California > Sonoma County > Santa Rosa
Price Range: $115 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Santa Rosa - North 2.5*
Number of rooms: 94
Reservation Options:
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Also Known As:
Extended Stay Santa Rosa
Santa Rosa Extended Stay
Extended Stay America - Santa Rosa - North CA - Sonoma County
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