I was disappointed when I arrived at 6:10 pm to check in and discovered that my room was not available. Rene had to call someone to see if it was available, and when I arrived, I noticed no "Clean Stay" seal on my hotel door (#302). I heard street noise from my room on the third floor ( my Hilton status indicates ground floor) and found that the window was left open. On the next I had asked the front desk person (Simian) if the breakfast was open and I had inquired about the newspaper where I received an "unfriendly" response. The breakfast was great and the kitchen staff were friendly, but the front desk and housekeeping staff need some improvement.
I chose this hotel for its proximity to the hospital and medical specialists I was in town to see. The hotel was very nice and my room was very comfortable, however, I was not prepared for the Immense Kindness I recieved from each and every staff member there. They ALL went above and beyond, to ensure that I felt comfortable at their hotel while preparing for surgery. A staff this good, definitely reflects the priorities of the hotel management. They went above and beyond to ensure my comfort, ease my pending anxiety, and made me feel Special. Speaking as a resident of Hawai'i Nei, this hotel exemplifies "ALOHA" at its best. Mahalo!!
My friend and I chose this Hotel due to its proximinity to the Airport. I am so thankful we did. First of all it was a great room...spotless... with a comfy bed. I always bring my own pillow because I enjoy soft down. We left the Hotel and had already turned in our car when I realized that I had left my handbag in the room. I was frantic. I called the Hotel and spoke to Kendra and she was so nice. She kept me on hold while they located my handbag and had the Hotel Driver deliver it to the Airport. She was absolutely wonder because I was frantic and she kept coming back on the line to tell me she was still there to help. I will forever be thankful to this young lady. Hilton is the BEST!
The hotel is nice place to stay while in wine country. It has easy access to both the freeway and the wine roads. The hotel is very quite, the rooms even have double windows (regular and exterior storm type) that keep all of the exterior noise out. The staff go out of their way to be helpful and the rooms are kept exceptionally clean and well maintained. The breakfast is very good and the wait staff attentive.
Came for the weekend to do a little wine tasting. Stayed one night here, then changed to a fancier hotel. This stay was fine the staff are awesome always. Check in and out is always quick and easy! The rooms are ok, clean and functional not fancy. Sometimes you want fancy!
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