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Viceroy Santa Monica

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Viceroy Santa Monica
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1,496 Reviews from our TripAdvisor Community

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Showing 1,361: English reviews
London, United Kingdom
Reviewed January 26, 2013

We arrived in Santa Monica after a four week trip to LA from NYC. What a hotel to choose... It was amazing. Our ocean view king room had a view to die for. The staff were as wonderful. Santa Monica, you stole my heart. Viceroy, you've made a friend for life. (A special shout out to Sandrine for helping us).

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Helpful?
3Thank craiglegrice
Matt S, Manager at Viceroy Santa Monica, responded to this review

Craiglegrice, Thanks so much for your review. So glad that we were able to play a part in ending your trip on a high note. We've shared you comments with our entire team especially Ms. Sandrine. I've heard of leaving your heart in San Francisco but we'll definitely take you leaving your heart in Santa Monica instead. Hope to welcome...

Washington DC, District of Columbia
Reviewed January 23, 2013

We booked the hotel because we wanted to stay in SM and this hotel offered an excellent location, close to the beach and in a walkable area, just off Main St. We arrived late and had asked for a room with view, which i would recommend otherwise you can end up with view of the parking lot in the back...

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3Thank spdmatos
Matt S, Manager at Viceroy Santa Monica, responded to this review

spdmatos, We're very disappointed to hear that your experience did not live up to expectations. We do though greatly appreciate your feedback. The hotel has just celebrated our 10 year anniversary and along with this we plan to conduct a refresh of our rooms near the end of the year. We hope we can welcome you back when this is...

Newcastle
Reviewed January 21, 2013

Arriving at viceroy was nice with a glass of champagne on booking in,nice touch,our room was lovely with a distant view of the beach but viceroy is a good 10 minute walk to Santa Monica pier & we were told their is complementary tea, coffee & pastries each day self serve on the bar however when we checked out they...

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Helpful?
1Thank FiveStarKazz
Matt S, Manager at Viceroy Santa Monica, responded to this review

FiveStarKazz, While pleased to hear you had a pleasant arrival we were very sorry to hear of the disappointment you experienced during the remainder of your stay. We do assess a $15 per night Guest Amenity Fee as a value added service which does include coffee, tea, and pasties and wireless internet as well as many additional services. We are...

Melbourne, Australia
Reviewed January 21, 2013

As it was my family's first trip to the US from Australia, we wanted to stay somewhere with a bit more soul than your average international hotel. The Viceroy lived up to it's reputation of chic furnishings and moody look and feel. The service was impeccable from the moment we walked through the front door with staff both friendly and...

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Helpful?
1Thank Chris T
Matt S, Manager at Viceroy Santa Monica, responded to this review

Chris T, First let me say how honored we were to be one of the first to welcome you to the States. We're so pleased to hear that the family had a great time and that you got full use of the amenities of the hotel. We know it's not an easy trip from Oz to LA but it would...

Reviewed January 20, 2013

After staying I felt like I had been ripped off! They added a 35 dollar per night to park my car, I made a local phone call from the room and got charged nearly 10 bucks! Breakfast in the Resturant was Denny's caliber at best for 20 dollars per main with a 7 dollar glass of orange juice. Average service...

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Helpful?
4Thank 208,718
Matt S, Manager at Viceroy Santa Monica, responded to this review

208718, I am very sorry to learn that you did not feel your experience was up to expectations. Service and providing a one of a kind experience are things we strive for, evident by the numerous positive reviews on this site. Our valet parking, phone, and food and beverage charges are on par and in some cases below Santa Monica...

Stratford
Reviewed January 18, 2013

We had 4 rooms at the Viceroy for our party of 8 adults ages ranging from 22 to 55. We stayed for 3 nights and as we initially drove past the building were slightly apprehensive as it isnt the most attractive building. However as soon as we entered, we were warmly welcomed at the front desk and were surrounded by...

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Helpful?
2Thank RobertStratford
Matt S, Manager at Viceroy Santa Monica, responded to this review

RobertStratford, How wonderful to hear that your party of adults with such a diverse age range all were able to have a great experience. It was our pleasure to have you all with us. We are aware that being a structure built in the 1960's our hotel may not be the prettiest girl in the room on the outside but...

Madison, Wisconsin
Reviewed January 14, 2013

We just got back from an extended weekend trip out to the LA area. Viceroy definitely had the boutique feel that my wife and I were looking for. Very Chic, and they even had a citrus scent running throughout the hotel which we loved. The service was exceptional. When we checked in James was able to upgrade our room. When...

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Helpful?
Thank Dan C
Matt S, Manager at Viceroy Santa Monica, responded to this review

Dan C, Happy belated anniversary and thanks for sharing the details of your special stay. Thanks also for the shout out to James who is truly one of our superstars. If you loved the citrus scent in the lobby stay tuned for the custom scent we're working on for the guest rooms. We hope we'll have the opportunity to welcome...

San Francisco, California
Reviewed January 13, 2013

Living in SF I have become quite a hotel snob! I definitely have high standards. I have stayed at many luxury hotels all over the world. Hotel Viceroy in Santa Monica was such an amazing experience. The hotel design is hip and the music creates a very fun vibe throughout your stay. The staff provides flawless customer service. They greet...

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Helpful?
Thank Debra T
Matt S, Manager at Viceroy Santa Monica, responded to this review

Debra T, Thank you so much for this wonderful review. It is quite an honor to hear this praise from a self professed "hotel snob". You definitely got the full Viceroy Experience and we couldn't be more pleased to hear it. We hope to bring this kind of experience home to you in the Bay Area with our new Urban...

Marina del Rey, California
Reviewed January 13, 2013

Would definitely stay at the Viceroy again. Accommodation, ambience and service were top notch. We're from Redondo originally and the location was excellent for us to catch up with friends and restaurants in the South Bay!

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Helpful?
Thank Mark P
Matt S, Manager at Viceroy Santa Monica, responded to this review

Mark P, It was our pleasure to play host on your return to So Cal. So happy to hear it was a rewarding trip. We hope to welcome many more of these reunions with friends in the future. Matt Shough, Director of Rooms

Aspen, Colorado
Reviewed January 12, 2013

we just got back from a 2 night stay in santa monica and were so glad we picked the viceroy. always have liked the brand plus all the great reviews on this site made our decision easy. the staff at the front door were very friendly and professional as was the reception complete with a glass of champagne for each...

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Helpful?
Thank wineboy57
Matt S, Manager at Viceroy Santa Monica, responded to this review

Wineboy57, We're thrilled to hear you had such a wonderful stay. Glad to also hear you enjoyed our text for valet service as we're looking to expand these type of services for our tech savvy guests. We look forward to welcoming you back when ski season ends in Aspen. Matt Shough, Director of Rooms

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Staying in Santa Monica

Neighborhood Profile
Santa Monica
Santa Monica is a coastal town that maintains a balance as a tourist destination and as an area with a thriving local culture. On the beach, bikers, roller-bladers, runners and walkers move along the famed bike path enjoying the beautiful Los Angeles weather. The solar-powered Ferris wheel at the Santa Monica pier spins high above the water, while park revelers scream with delight riding the roller coaster. Inland from the beach, Third Street Promenade bustles with shoppers and street performers, where every block seems to have a musical or acrobatic act drawing crowds giving Santa Monica both the feeling of a laid-back beach town and a major commercial hub.
Explore this neighborhood
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Viceroy
Viceroy
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
An urban retreat at the shore - British impressions- with bold current perspectives. Business friendly- yet vacation ready- and just steps from the Santa Monica pier- beaches- shopping- dinning and nightlife. Each of the 162 guestrooms and suites offer ocean- pool- or palm views. Mascioni linens and bathrobes- custom beds with down comforters and pillows. Body and hair care products Aromatherapy Associates. In room spa services available- marble baths with seated vanities and soaking tubs- sitting areas- and fully stocked mini bars. In room entertainment centers feature 40 in flat screen tv- full cable access and movies- music- and video games- high-speed wireless Internet access- two-line telephones with speaker and private voicemail as well as media hubs. And dataports for modem/fax hookup - Viceroy also offers video check-out with e-mail reciept. A complete fitness center- 2 outdoor heated pools with private cabanas. Cameo bar- reunion dining at Cast- 24-hour room service- dry cleaning and laundry service- full-service concierge- choice of daily newspaper- and a 1300 sq foot meeting room with private patio overlooking the pool area. ... more   less 

Additional Information about Viceroy Santa Monica

Address: 1819 Ocean Avenue, Santa Monica, CA 90401-3215
Location: United States > California > Santa Monica > Santa Monica
Price Range: $411 - $705 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Viceroy Santa Monica 4*
Number of rooms: 162
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Also Known As:
Viceroy Santa Monica Hotel Santa Monica
Viceroy Hotel Santa Monica
Hotel Style:
#1 Business Hotel in Santa Monica
#4 Romantic Hotel in Santa Monica
#4 On the Beach Hotel in Santa Monica
#5 Luxury Hotel in Santa Monica
#6 Family Hotel in Santa Monica
#6 Green Hotel in Santa Monica
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Questions & Answers

Here's what travelers have asked, with answers from Viceroy Santa Monica staff and other travelers.
12 questions
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Portland, Oregon
NJ
New York
6 months ago

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Questions? Get answers from Viceroy Santa Monica staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“West facing rooms on the higher floors have ocean views.”
 of 5 bubbles TulipL0ver, 4 days ago | Read review
“I feel as though all the rooms are equally beautiful.”
  • More space in bathroom to set my necessities. Notice the complimentary COLD glass of champagne.
  • I love love love white marble and white painted vanity. CLEAN!
  • What a great sleep I had on this bed with fabulous bedding.
  • This panoramic view shows the black/white/grey color scheme of the hotel room.
 of 5 bubbles DanaC966, 1 week ago | Read review
“Rooms with the ocean view are well worth the added charge.”
 of 5 bubbles MichaelaLyn, 2 weeks ago | Read review
“Even thought the Viceroy is across the street from the Pacific Ocean, you can get rooms with a great view of the ocean.”
 of 5 bubbles MystoryAtlanta_GA, 2 weeks ago | Read review
“Ask for a room on a higher floor for a better ocean view”
  • Roll-in shower
  • Bathroom entrance
  • Toilet
  • Bed
  • Roll-under sink
 of 5 bubbles 967jy, Feb 22, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question