I just wrapped-up a 5 day business conference at the Viceroy Hotel in Santa Monica and couldn't be happier with our experience. I work for a Fortune 500 company who supports off-sites around the globe, and our time at the Viceroy was truly world class - our stay specifically stood out as a result of the exceptional customer service. A special thank you to BJ, Jose, Edgar, Edith and John for going above and beyond. I would recommend this hotel without hesitation.

We stayed here as part of a group booking. The hotel room was great, on the smaller side and typical of what you would find in any large city like LA/NY etc. The room was a little tight for the 4 of us but was comfortable. The location was great, it was within walking distance (just across the street) and two blocks from the beach and a short stroll from the Santa Monica Pier. There is a great bowling alley a few blocks as well which is walkable. The hotel itself has some nice common areas, the pool is more "cool" than large and it's not really conducive for kids splashing around. This hotel gets high marks for boutique like atmosphere as well as close proximity to major nearby attractions.

We were greeted immediately upon entering the lobby by William Frishkorn. His warm smile and attentive calm erased the wear of travel from our minds. He swiftly checked to see if our room was ready, however, we were early so arranged for our bags to be stored and suggested we take a bike ride along the beach while we wait on the complimentary bikes. We did just that, and it was lovely! The staff overall were outstanding, they were so polite and helpful! The room we reserved was ready in a timely manner and the sofa bed was set up and ready for us as well. We reserved an ocean view room and I would highly recommend. The bathroom was very large and completely tiled in marble. We loved the chest of drawers in the bathroom as it made sharing the room with family more private for dressing after a shower. The chairs were nice but showed a good deal of wear. The beds were comfortable and the room had robes and a safe in the closet. I was glad that the fridge was not turned on as I never use it and do not like the noise, but I did have to ask for a tea service, which I appreciated when the water kettle with tea etc. was brought up to the room as there is no coffee or tea in the room. If they do not provide it in the room, it would be nice to have complimentary coffee or tea in the lobby available for guests for this level of hotel. I was disappointed in the size of the pool and the very limited seating available around the pool. The smaller pool which is always in the shade should have been kept heated or made into a hot tub. The location is very good, however, if you could afford a beach front hotel do so, if not this property is the next best thing. We could walk to Santa Monica Pier and did so a number of times. Also it is centrally located if you are visiting multiple sites. We rented a car and used the onsite valet to park it. They were fast and attentive whenever we wished to have our car.