I recently stayed here with my ESA Enzo while some construction work was happening in my garage. The hotel location, decor, and rooms are all great, but my review is for 2 specific employees who made my day! I had just driven from another Marriot up North where the front desk/reception was not the greatest, so when I arrived at Le Meridien I was in for a total treat. I pulled into the driveway and caught the attention of an employee who was heading out to lunch (with his lunch in hand) and asked what the best way to get help unloading my luggage would be. At the previous hotel I had to get a cart and unload and cart all my stuff and my dog myself and was trying to avoid the same scenario. This guy, Darius Smiley, who was literally on his lunch break told me to wait while he went back into work and got a cart and helped me with my luggage. He then waited while I parked my car, checked in, and helped me to my room! I couldn't believe it. The woman at reception, Shawn (sorry if I'm misspelling) was very friendly, helpful, and they were both chatty and accommodating. They offered me water, wine, told me about nearby places to eat, and welcomed me to the pool. It was a total 180 from what I had experienced at the previous hotel. My room was great with a great view and easy location to walk down to the beach. Also, parking was free at that time. I travel a lot, not so much this year, but I know good service and I just wanted to recognize these two people for their hospitality. I was very impressed and appreciated it.…
FRONT DESK! Despite being in the middle of a lockdown, Darius and Seth were great to talk to upon check in, knew all about Los Angeles's various covid procedure and were a general pleasure. As a regular MAR traveler, great to see customer service like this especially during these troubling times.
This is a nice hotel situated not to far from the beach. The area is not too cozy but it is not far to walk to for example Urth cafe for breakfast (10-15 Mn). The hotel is a bit old but is comfortable and quiet. It has a small but nice pool. Missed the coffeemachine in the room - specially now when they do not serve anything at the hotel. It is a 4 Star hotel but for me it is more a 3 Star. Next time in LA I prefer a more personal hotel than this «chain» hotel.
The location of the hotel is great. I had never heard of it before but I said that I would give it a try. I'm really glad that I did. They have a very swanky hotel and it fits well for the city of Santa Monica. When I checked in, there was some confusion with my room and I was getting a little agitated but I'm glad that Clara was there. She was able to help me out and she took care of everything. I didn't have to worry about anything at all. I'm not sure how long she's been working there but she definitely embodies everything that the Marriot company is looking for in their employees. Thanks again Clara!
The room and desk service were very nice, but there was no food offering due to Covid. We were able to get a glass of champagne on our way in, but we couldn’t get coffee. Not in the room or by room service. For the price we paid for a King room with ocean view (barely), I felt that the whole experience was over priced. We could have gotten a better deal, closer to the ocean with better views and closer to the Pier and shopping for similar pricing. As a Marriott rewards member I had a higher expectation.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing