Very retro, cool looking hotel…but with HORRIBLE service particularly in the restaurant. In order to eat here you have to be a guest at the hotel, we made reservations ahead of time and although we weee the only people in the restaurant it took nearly an hour to get any of our food. Additionally, we booked with Amex and were supposed to get credits, none of which were applied to our final bill. I had to call and have them submit a refund. For the price point, I would expect way better service and customer care. Stay away!
The staff at the Oceana Santa Monica makes every guest feel welcome - from our first visit through our most recent. There are always warm welcomes from the valet staff upon arrival through the front desk for check-in and the restaurant and lounge during the visit. The hotel is perfectly staffed for the scale and size of the property to give appropriate attention to every guest. We have stayed 4 times so far in 2022, and would like to commend the staff - each and every person we have had the pleasure to meet. The valet staff: Lenny, the manager, made wonderful recommendations for our experiences in LA, and was always ready to help; Cesar, who is an exceptionally mature and thoughtful young man who really stood out among the team; Cham Sean Mario And I know I am forgetting others, and they are all excellent! At the front desk: Nathan Victoria Krystal Melody Some others whose names I don't recall At the restaurant venues: Sarah, who is absolutely the hardest working most gregarious person who chipped in with wait staff and others to make sure no detail regarding anyone's experience was overlooked, Nery Alyssa and some others I don't recall. Also, weekend guests are treated to exceptional musical performances by David Aldo, an extremely talented male vocalist, whose voice is wonderful and musical selections perfect for setting the tone as we watched the sunset from the intimate 3rd floor lounge.…
Best hotel stay ever! Beautiful hotel, phenomenal history- but the best part is the personal customer service by everyone on site- in particular Lenny! He treated us like royalty and made us feel special through the entire stay. Trip was so good we r definitely planning on going back. This is THE hotel.
Great service and wonderful experience. Our family enjoyed a visit to Santa Monica and spent a couple nights at this beautiful property and we would definitely go back. The accommodations, location and staff were all first class. The level of service was second to none, led by Lenny and Dan from the time we arrived to Jeffery in the restaurant.
We had a wonderful stay! We were in a Seaside Suite, and it was huge, and artfully decorated. Staff were friendly and very helpful. It feels like a small boutique hotel. Location is great, near everything in Santa Monica. We had cocktails one evening that were delicious, and breakfast one morning. Portions were large! I'd stay here again.
WOW!!! This place was beautiful, serene and memorable. The Hospitality is above and beyond with Red Carpet treatment by Lenny, Dan, Cesar and the Concierge Team from arrival, during our stay and upon our departure. Everyone ensured we were taken care of and repeatedly offered their services. Amazing architecture, colors, rooms, restaurant, delicious food, and heated pool. The best sleep I've had in years too! Just across from the beach with shopping, dining and night life only a walk nearby or free drop off / pick service. I'll surely return to enjoy some summer nights here. Thank you all very much! Cheers from my Wife & I and on behalf of NEFT Vodka.
The staff was amazing! We had such a great time and look forward to staying with them again. Everyone was very helpful and always had great recommendations for sites to see. Lenny and the crew was very attentive we never had to wait to go anywhere.
This was our second time visiting Oceana and it was a lovely experience again. The staff goes above and beyond to make your stay very comfortable. We stayed at a suite and they even gave us a tour of the two different kinds (one with 2 queen beds vs 1 king) to make sure which one we liked more. Throughout our stay, there were so many little touches that made the stay worthwhile. The staff addressed us by our (last) name when they saw us in the hallway or at the restaurant. They made sure we had enough water for the road while they brought our car from the valet. Oh, they also charged our EV and allowed us to get cash from the front to tip the staff, because we never carry cash. The suite is just heavenly. Super clean, well decorated, and has a nice view of the courtyard overlooking the heart-shaped pool. The king bed suite is especially nice and spacious. The food at the restaurant is very good, if you don't feel like going out to get food but there are plenty of nice dining options nearby. We loved our stay!…
Since I am not really care about the ocean view (it is only 5 min walk to the beach),the first floor room is pretty good. The bellmen are really helpful and the free lemonade is amazing. I will choose there next time for sure
We stayed at Oceana for 6 nights and enjoyed every day there. The suites are gorgeous. The employees are the finest we have ever come across at any hotel or resort. The restaurant at Oceana has top quality food, fresh and delicious. The staff were amazing. Lenny, Dan and Caesar would give us ideas of things to do in the area and tell us about the history of the Oceana building. Becca, Victoria, Nevy, Angelica and all the other employees were fantastic. Will definitely stay there again. They have the best cookies they give to everyone at the desk Thank You for a great vacation
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