Shoutout to the staff that provided amazing service. Only exception is the female director who was a rude as F to my wife and baby. Everyone else was phenomenal. Special kudos to Lenny who was absolutely amazing. He felt like a family member I trust who would watch out for my wife and my baby when they were around the hotel.
The staff at the Oceana Santa Monica makes every guest feel welcome - from our first visit through our most recent. There are always warm welcomes from the valet staff upon arrival through the front desk for check-in and the restaurant and lounge during the visit. The hotel is perfectly staffed for the scale and size of the property to give appropriate attention to every guest. We have stayed 4 times so far in 2022, and would like to commend the staff - each and every person we have had the pleasure to meet. The valet staff: Lenny, the manager, made wonderful recommendations for our experiences in LA, and was always ready to help; Cesar, who is an exceptionally mature and thoughtful young man who really stood out among the team; Cham Sean Mario And I know I am forgetting others, and they are all excellent! At the front desk: Nathan Victoria Krystal Melody Some others whose names I don't recall At the restaurant venues: Sarah, who is absolutely the hardest working most gregarious person who chipped in with wait staff and others to make sure no detail regarding anyone's experience was overlooked, Nery Alyssa and some others I don't recall. Also, weekend guests are treated to exceptional musical performances by David Aldo, an extremely talented male vocalist, whose voice is wonderful and musical selections perfect for setting the tone as we watched the sunset from the intimate 3rd floor lounge.…
We absolutely loved our recent stay at the Oceana LXR. Even before we arrived, I called the hotel and spoke with Josh Weis at the front desk to request an upgrade, as I am a diamond member. Josh was extremely friendly and welcoming, and as well he Informed me that we were already upgraded to a Suite! In fact, each and every employee that we encountered was extremely warm, friendly and helpful, and we enjoyed our stay so much more due to the warm and friendly atmosphere of the staff. The front desk staff are fantastic; As I mentioned before, Josh, as well as Hagar, Becca and last but not least, Francesca, all made our stay extremely pleasant. Breakfast was amazing and delicious, and we were assisted by Carlos, and Alyssa, and they were both terrific, and the service was excellent. Dylan as well as Carlos were so friendly and helpful at the pool, and assisted us with the lounge chairs, and towels. As we had rented a car, each and every time we arrived or left, we were warmly greeted by the valets, Lenny, Mario, and Chamron. Our suite was stunning. We were amazed how literally every square inch of our suite was impeccably decorated with the highest standards, and custom furniture. The room décor was straight out of Architectural Digest Magazine! I am in the construction industry, and as well, we just finished building a very large house, so I am keenly aware of what it takes to design and decorate a suite to perfection. The bathroom had Bottega Veneta products, and we enjoyed those products very much. The hotel had an amazing warm vibe, and as well, we thoroughly enjoyed the coziness of this boutique hotel. The pool area, as well as the dining areas were right outside our suite on the first floor. It was very nice to be able access everything in the hotel within a few steps of our suite on the first floor. The Oceana definitely lives up to the standards of the upscale LXR brand, and I wanted to commend the efforts of the General manager, Emily Boyce. There is no doubt in my mind that the warm and friendly atmosphere at this hotel, as well as the impeccable standards, are due to the efforts of Ms. Boyce. The location cannot be beat, overlooking the Ocean, right on the Ocean Avenue. Overall, this is an amazing hotel, and we will most definitely be making the Oceana LXR our new home away from home when we are in the Los Angeles/Santa Monica area.…
Over the span of just two nights, this hotel easily became one of my favorite Hilton family properties. Every aspect of our stay was truly outstanding but what really stood out was the staff. The service we received throughout the property was warm, inviting and welcoming! It is clear this hotel team is dedicated to the providing a great guest experience. We did not want for anything during our stay. I cannot wait to return!
This review is a long time coming. I was very hurt by an incident that happened at this hotel. Being handicapped is hard enough as it is, but to have a hotel not be able to accommodate your disability is heartbreaking. First off they have stairs leading to the lobby. They do have a make shift lift at the side of the building that was supposed to accommodate me. While mid rise, the lift got stuck. The management didn’t know what to do. As I waited claustrophobically, I started to feel weak. They luckily found a step later and I had to be pulled up. It was embarrassing and scary. I used my Hilton points to stay the night and after the incident I didn’t want to leave my room, so I got another night; so as to build up strength to go out again. When I informed them that I would stay another night, they offered no apology or even a slight discount on the second nights stay. Nothing. I was left shaken by this incident and it has taken me awhile to recover, hence this late review. I hope the powers that be fix the problems that affect the disabled wanting to stay at this hotel.…
We just stayed at the Oceana Santa Monica to celebrate my mom’s 80th birthday. Mom has mobility issues, the wheelchair lift helped greatly. The bell stand staff were so friendly and helpful with mom getting in and out of the car. The hotel upgraded the two nights stay to an oceanfront suite which truly made it special for my mom. She was able to enjoy an ocean view from her own room. The location of the hotel is perfect on Ocean Ave. I would definitely stay there again
My husband and I thoroughly enjoyed our recent 3-night stay. We loved the California beach design and our room was beautiful and comfortable. The location is perfect - walking distance to the beach but out of the crazy scene near the pier. We had two delicious meals at the restaurant. But the best part was the staff. Chamron made us feel welcome from our first arrival and every time we saw him throughout our stay. Other standouts: Joshua and Tory at the front desk, Sarah at the pool and restaurant, Antonio at breakfast, and Cesar at the valet station. We had one small problem with our bill and Emily took care of it immediately. We appreciate everyone who made our stay so wonderful and we're already planning a return visit for my birthday!
Thought the hotel was beautiful, but their bill was very confusing upon check out. It had Meal, meal tax, drinks, drinks tax, tip, tip tax etc Only upon leaving and checking bill did I discover they had charged me for two separated breakfasts (over $100) for the same morning. I called and they did credit eventually but shouldn't have to deal with this in the first place. I echo other people's comments that as a Diamond member they only grudgingly gave us a 12pm "late" checkout.
The hotel is in a perfect location in Santa Monica. It does have the closest access to the walk way to beach of all the hotels on Ocean Avenue. The room and amenities were excellent including the pool and on-site restaurant . The staff was attentive and went out of their way to make our stay even better which is helped by this being a smaller boutique hotel rather than a large resort. We usually stay at the Fairmont down the street which is a good large resort if that is what you want. The general manager Emily was always around and at the front desk ready to help with any request which she did many times during our stay. As Hilton Diamond and Hyatt Globalist members we have found we usually get better upgrades though Hyatt except here. We were upgraded from our base room to an 850 square foot one bedroom suite poolside. The kids loved the easy access to the pool and would swim throughout the day. The only things I would mention is that the restaurant and bar prices are comparable to other hotels in the area which is pricey but expected. Also they do include a 20% gratuity which I didn’t have a problem with since the service was always excellent. We plan to stay here for all our future trips to Santa Monica.…
Oceana tries hard. However, they fall short. The property is beautiful and well maintained. The valets are incredibly helpful and have great recommendations. They offer waters and always hold the door. I loved that they had complimentary bikes to use and we rode all the way to Venice Beach one day! The front desk employees are so-so and often were condescending and dismissive. They were not able to honor a late check out (we are Diamond status, so I was surprised) and I did request an ice bucket, which didn't show up until I reminded the front desk employee. The service isn't great. Like I said, they try hard, but I was often times waiting 20-30 minutes for drinks at the pool. The servers are friendly enough, but the wait time was irritating, especially because outside drinks are not allowed at the pool. We had the cheese board at the pool one day though and were very impressed with the quality and portions for the price. The most frustrating thing about Oceana is that they allow guests that have already checked out to use the amentias. On day two, we left our belongings at the pool and came back about a half hour later and someone was sitting on our day bed at the pool. I was blown away, because that guest did not have a room for the night, but was able to take our day bed and also bring her children to use the pool. I went to the front desk and all my belongings were packed behind the counter. However, my expensive beach coverup was conveniently missing. We spoke to several other (three full families) that were given a late check out (12:30p), but didn't leave the property until around dinner time. This should not be allowed at a "luxury" resort, especially when they are able to sit at the pool and drink water, as we are racking up a $300 bill and getting our belongings moved when we go for a short walk. The children screaming in the pool at the top of their lungs at 9pm really was the icing on the cake on the first night. The last day, we decided to eat breakfast at the restaurant on site. I was given the wrong order. I waited 20 additional minutes for my two eggs to come out and they were a very interesting orange color. I did not eat them, our waitress never came back and checked on us, and we STILL had to tip her 20% because it was included in the bill. As stated before, the service lacks. So, would I recommend Oceana? Probably not. Would I go back? Again, probably not. I was excited for this trip and left feeling disappointed.…
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