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Hotel Shangri-La Santa Monica

Certificate of Excellence
1301 Ocean Avenue, Santa Monica, CA 90401
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874 Reviews from our TripAdvisor Community

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Showing 742: English reviews
2 reviews
1 of 5 stars Reviewed yesterday NEW

Ok. Didn't stay here but only because the hotel did not offer rooms with two beds. I thought it was just a problem with the website, but then I called and was told everything is king, except the 2 bedroom suite. They did offer a king room with a sleeper sofa, but that's not what we had in mind. Too... More 

Helpful?
Thank Karen K
Level Contributor
47 reviews
16 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

This hotel is across the street from the beach with great access to shops and restaurants. The rooms were fine but very small and most things needed updating. The views were really nice per the pictures I have attached and the location is without a doubt the major draw for this hotel. The service was nothing to brag about and... More 

Helpful?
Thank Shelli G
Scottsdale, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our's was a memorable, wonderful experience. The staff was exceptional in catering to our needs constantly. I can't say enough about how well we were treated and how great our experience was. We were upgraded to an unbelievable suite without even asking and our 4th of July experience was the best we've ever had. Thank you for making our stay... More 

Helpful?
Thank Eric K
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for posting your review on TripAdvisor! We couldn't be more pleased to know that you had a wonderful and memorable experience with us. It is our highest priority to ensure that all of our guests feel welcome, comfortable, and important. Nothing gives us more encouragement to continue our mission than to know that you've had an... More 

Sunderland, United Kingdom
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Called in for a few drinks, this was our first visit. Whilst all the staff were very efficient and pleasant we were disappointed with the bar area itself. We expected a bright airy bar but found it to be quite small and dark, could do with updating.

Helpful?
Thank Barker97
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for coming in to see us! Our rooftop bar is truly unparalleled in the area. With sweeping views of the Pacific Ocean and the Santa Monica mountains, guests can truly take in the quintessential Southern California sunset experience. Thank you so much again for stopping in, and we hope to welcome you back in the near... More 

Canada
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I had reservations at the Fairmont down the road but cancelled when I saw there was a SL down the road. I was thoroughly disappointed. The rooms were just ok. Nothing special about this hotel and wouldn't stay here again. The front desk staff was not overly friendly. Bell boys were great!!!

Helpful?
Thank granths
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

First and foremost, thank you so much for taking the time to share your comments on TripAdvisor. Not only is this a fantastic resource for our prospective guests, but it also gives us a chance to connect with our guests beyond their stay. I speak for all of us here at Hotel Shangrila when I extend our sincerest apologies for... More 

Stockholm, Sweden
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Me and my girlfriend had an amazing stay in Santa Monica at Hotel Shangri-La. Location is perfect, just two streets to cross to get to the beach. It is also very central to the shopping streets and good restaurants. We actually changed to this hotel in the last minute from a hotel that was much more to the east in... More 

Helpful?
Thank Raz868
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for sharing your feedback on Trip Advisor. It is always great to read that a guest's experience was made special by the collective effort of our stellar staff. We truly have a unified mission here at the Hotel Shangrila. To use your words: From reception to valet to housekeeping, we are all dedicated to creating a... More 

cheshire
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

It is a trendy hotel, retro style. Our room was clean and modern. Nice touches with the toiletries and bathrobes. Staff at the hotel were really friendly and obliging. Main problem was the location of our room which was through the reception area which made it incredibly noisy. The rooftop bar has a great view and attracts younger clientele.

Helpful?
Thank Sungodsrus
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for taking the time to post your review on TripAdvisor. We are so happy to read that you enjoyed your time with us and that our staff was friendly and obliging. The Hotel Shangrila is truly an architectural gem here in Los Angeles. Built in 1939, its Art Deco style infused with tastefully curated modern design... More 

Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The staff at this hotel are very helpful and friendly from the valet parking to the bell boy and check in team and made you feel at home. The swimming pool area is nice to relax in after a busy day out and about sight seeing and the pool is heated and has a nice jacuzzi. The roof top bar... More 

Helpful?
Thank Lee D
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for taking the time to post your review on TripAdvisor. It fills us with great pride to read that our staff was able to be friendly and helpful. In fact, to see this articulated in the first line of your review only strengthens our dedication to providing the highest standard of personalized luxury service to all... More 

Washington DC, District of Columbia
Level Contributor
4 reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here for three nights. Great staff (although front desk was disorganized), friendly, attentive. Room was "deluxe King" and was incredibly small. No closet and minimal drawer space. Linens were good and the bed comfortable, with a nice sized bathroom, but no replacement toiletries (for two of us for a four day stay...). Very quiet and nice ocean view. Hallways... More 

Helpful?
Thank plimoth59
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for taking the time to post your comments on TripAdvisor. We truly value your experience as it pushes us forward to be the best hotel we can be. I can assure you that our executive committee has seen your feedback, and is actively working to improve our operations in order to ensure the satisfaction of all... More 

Adelaide, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Hotel Shangi La and their staff were amazing. Very accommodating to our needs. The rooftop bar was lovely too with inside and outside areas to sit and beautiful views of the Santa Monica Coast. Our room was a King room and although we had a huge problem with a loud noise coming from their fire hose pump, they happily moved... More 

Helpful?
Thank Truffles151
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for posting your review on TripAdvisor. We are so glad to read that you enjoyed your time with us. We'd like to again offer our sincerest apologies for any disruption you encountered in your first room, but we are so happy we were able to move to our luxury suite. It truly is the grandest room... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Deluxe Ocean View Room (95)
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Staying in Santa Monica

Neighborhood Profile
Santa Monica
Santa Monica is a coastal town that maintains a balance as a tourist destination and as an area with a thriving local culture. On the beach, bikers, roller-bladers, runners and walkers move along the famed bike path enjoying the beautiful Los Angeles weather. The solar-powered Ferris wheel at the Santa Monica pier spins high above the water, while park revelers scream with delight riding the roller coaster. Inland from the beach, Third Street Promenade bustles with shoppers and street performers, where every block seems to have a musical or acrobatic act drawing crowds giving Santa Monica both the feeling of a laid-back beach town and a major commercial hub.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Overlooking the Pacific since 1939, Hotel Shangri-La is a dramatic beacon of Art Deco beauty, Hollywood allure, and Los Angeles history. Perched on a high bluff, mere steps from the beach, this timeless Santa Monica boutique hotel has undergone a meticulous $30 million redesign -- promising you an idyllic haven of rejuvenation. ... more   less 

Additional Information about Hotel Shangri-La Santa Monica

Address: 1301 Ocean Avenue, Santa Monica, CA 90401
Location: United States > California > Santa Monica > Santa Monica
Price Range: $386 - $1,150 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Shangri-La Santa Monica 4*
Number of rooms: 71
Reservation Options:
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Also Known As:
Hotel Shangri La Santa Monica
Hotel Style:
#7 On the Beach Hotel in Santa Monica
#8 Luxury Hotel in Santa Monica
#10 Family Hotel in Santa Monica
#14 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica
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