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Hilton Santa Cruz / Scotts Valley

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Hilton Santa Cruz \/ Scotts Valley
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250 Reviews from our TripAdvisor Community

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Showing 242: English reviews
Austin, Texas
Reviewed 1 week ago

The hotel staff were courteous and I could tell the bar staff have a good rapport with the regulars. I tried to eat dinner in the restaurant but gave up when nobody was around to seat me. Instead, I ate at the bar and it was pretty good. My room was very spacious (a suite), but the bathroom looked unclean....

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank I1135NClisas
Management response:

Thank you for your great comment on our team and constructive feedback regarding the restaurant. I am sorry to hear no one was available to seat you at the restaurant. Please rest assured we are looking into this situation to prevent further similar incidents for our future guests. I will also check into the cleanliness and condition with our housekeeping...

Chicago, United States
Reviewed 1 week ago

I work in Santa Cruz now and again and this hotel is great. Very easy to get into Santa Cruz. The rooms are nice and clean and the staff has always been really great. Very accommodating. The room service is available until 11pm so if you are traveling late, you can get a bite to eat (there isnt much else...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Alysse F
Portland, Oregon
Reviewed 1 week ago

Great location for special family event. Staff was wonderful. Close to Santa Cruz beach area. Property has many amenities if one does not feel like going out in the evening. Good food at our catered event and fun happy hour gathering spot.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank susanpP3137AK
Los Molinos
Reviewed 2 weeks ago

Seasoned business traveler. When I'm booked at The Hilton, my standards are raised. To begin with, I did not go to the restaurant, bar or breakfast. It's just not my thing. lets talk accommodations; The location, exterior and lobby were beautiful. The rooms are clean, but plain. Nice having a balcony on an upper floor for somewhat secure ventilation. My...

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Helpful?
Thank Robert P
Alhambra, California
Reviewed 2 weeks ago

Very bad service. Even though I was an Expedia gold member and booked the hotel as Expedia VIP hotel, I was refused any upgrade and it was implied to me that I would have to be a Hilton Honors Gold or higher to receive an upgrade. I received a room on the first floor all the way in the back...

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Helpful?
3Thank Andrew T
Management response:

Thank you very much for staying with us and sharing your comments. I’m very saddened to hear of our poor response to you upon checkout when we should have taken the opportunity to make it right instead. I will definitely look into this further as I want to ensure it won’t happen again. We appreciate your constructive feedback and hope...

Oakland, California
Reviewed 2 weeks ago

This is by far the best Hilton I've ever visited. The staff goes above and beyond to make your stay excellent. The food, room service, and facilities are pristine. I would suggest this hotel to everyone and anyone looking for a great cozy room and wonderful customer service.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Chatoney313
Aliso Viejo, California
Reviewed 2 weeks ago

We stayed in Scotts Valley for several days. The staff at the Hilton made us feel so welcome. The hotel is well cared for and we enjoyed our stay very much. In addition, the restaurant has gluten free options and even a dedicated gluten-free toaster for those of us who cant' tolerate cross contamination.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Richard G
Benicia, California
Reviewed 2 weeks ago via mobile

Booked four rooms to celebrate one if our daughter's birthday and visit from France. Had a horrible experience with not only mobile check in but also the actual physical check in. Mobil/web check in only partially acknowledged by front desk, even after physical check in one of the rooms was not available at 7pm! Front desk clerk even argued that...

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Helpful?
2Thank jligioso
Management response:

Thank you for your feedback. I am sorry to hear you did not get your requested rooms on the 1st floor, and even after a late checkin, you didn’t have bath towels on one of the rooms. I looked into the situation further and discovered our hotel has been sold out for a few days prior so we were not...

Soquel, United States
Reviewed 2 weeks ago

Stayed at this Hilton as a weekend get-a-way using a gift certificate as purchased at a dinner benefit. The location is not far from our home so we were familiar with the area but decided to dine at restaurants not familiar to us. We had a great and pleasant stay.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank F1075TNdennisd
Benicia
Reviewed 3 weeks ago

Mobil check in limited access to all rooms reserved; even after digital check in completed on laptop, only two or of for rooms were available at 4pm. At 7 pm one room (first floor) was still not available and we were moved to the second floor which had no bath towels. Actual check in experience was one of the worst...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank yulianl2017
Management response:

Thank you for your feedback. I am sorry to hear you did not get a lot of choices for your digital check in and there were no bath towels. We strive to offer our guests a memorable stay and we are sorry it was not met. We were sold out each night consecutively throughout the holidays which made it really...

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry

Additional Information about Hilton Santa Cruz / Scotts Valley

Address: 6001 la Madrona Drive, Santa Cruz, CA 95060
Location: United States > California > Santa Cruz
Price Range: $152 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Santa Cruz / Scotts Valley 3.5*
Number of rooms: 174
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com, Cheap Tickets, Priceline, Travelocity, Orbitz, HotelsforEveryone, TripOnline SA and Jetsetter so you can book your Hilton Santa Cruz / Scotts Valley reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Santa Cruz / Scotts Valley Hotel Santa Cruz
Hilton Hotel Santa Cruz
Hotel Style:
#3 Business Hotel in Santa Cruz
#5 Family Hotel in Santa Cruz
#8 Romantic Hotel in Santa Cruz
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Santa Cruz / Scotts Valley staff and other travelers.
7 questions
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Valley, California
over a year ago
Fairfield, California
4 months ago
San Juan Bautista, California
11 months ago

See all questions (7)

Questions? Get answers from Hilton Santa Cruz / Scotts Valley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher floors with balconies are brighter and better for ventilation.”
 of 5 bubbles 730robertp, 2 weeks ago | Read review
“Ask for a room that does not allow pets to make sure it's cleaner!”
 of 5 bubbles G4671JZandrewt, 2 weeks ago | Read review
“Some rooms have balconies . some rooms require more than one elevator to get to so iu should ask for a room requiring one elevator.”
 of 5 bubbles Dontwakethedragon, 3 weeks ago | Read review
“Check out the happy hour!”
 of 5 bubbles M260WDjustins, Dec 15, 2016 | Read review
“Best view was The tall pine trees (from the 6th floor Forrest view room)”
 of 5 bubbles JerryFlanagan, Dec 9, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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