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Hilton Santa Cruz / Scotts Valley

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Hilton Santa Cruz \/ Scotts Valley
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127 Reviews from our TripAdvisor Community

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Showing 125: English reviews
Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This hotel is located just north of Santa Cruz in a beautiful valley. The building looks very nice from the outside, carved into a mountain hill. For the cost of a room one would expect better value. The hotel does not have a proper business center, just a couple of computers near the elevator. The bar and restaurant area is... More 

Helpful?
2 Thank JackKrz
Anchorage, Alaska
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here one night using points my son had accumulated. Unimpressed with this hotel especially after leaving two expensive jackets behind. The closet is located near the bathroom, not beside the main door, so it is easy to forget items. I called two days after checkout and continued calling and writing emails for a month. The Arc'tyrx and The North... More 

Helpful?
2 Thank AlaskaBetty
Arlington Heights, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

I was here for a wedding in July, and this was the host hotel. I would have selected a more reasonably priced accommodation, but the shuttle for the wedding came here and I had not rented a car. The room was fine, but I was surprised that the bathtub was not cleaned the day I had room service. The front... More 

Helpful?
1 Thank Trisha D
New York City, New York
Level Contributor
33 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel has great service and was able to respond quickly to our requests. The room is renovated and new. We stayed at a suite, and it was very spacious overlooking the valley. So it's a great stay at this hotel.

Helpful?
Thank Alex H
John S, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Hi Alex H, Thank you for your 4 Star review and mentioning our wonderful team. We love hearing when we have made a difference in someone’s stay. We hope to see you again soon to earn the 5th Star. Cheers, John Sevilla General Manager More 

LAS VEGAS, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Scotts Vallet Hilton provides easy access to Santa Cruz. Pet friendly with a reasonable fee $50.00. Clean and safe location in Scotts Valley. Free Parking. Nice pool area and spa. Rooms are clean and beds are comfortable and the hotel is quiet.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank David B
John S, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Hello David B, Thank you so much for your 5 Star review. It means a lot to us knowing we made a difference in your recent stay. Safe travels and hope to see you again soon. Cheers, John Sevilla General Manager More 

San Antonio, Texas
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

After reading so many reviews, and searching through so many hotels, we decided to give the Hilton Santa Cruz/Scotts Valley a try. The selection was important to us, as we were taking a very special, family trip. Upon arrival, the hotel appeared in nice condition, and had a peaceful setting. At check-in, I was told we had been given a... More 

Helpful?
1 Thank Jacob S
John S, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Hello Jacob S, Please accept our apologies for the lapses in service you encountered during your stay. As a valued Diamond member, it is very disappointing to learn of your experience. You should have been told at check in that the suite you were upgraded to did not have a balcony. The lapses in service you encountered have been shared... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

I actually stayed two nights; travelled for a few days; then stayed one more night. The former was on the fourth floor with easy access to the pool, hot tub and fitness area. The latter was on the fifth floor and I had to do some exploring to find the easiest stairwell the got me down one floor to the... More 

Helpful?
Thank Bob K
John S, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Greetings Bob K, Thank you so much for the 5 Star rating! We are pleased to see that you enjoyed our new offerings, which was a result of our recent remodel. We hope to earn 5 Stars in all categories on your next trip. Cheers, John Sevilla General Manager More 

Redlands, California
Level Contributor
63 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is nicely situated about 5 miles from the Santa Cruz boardwalk. It's surrounded by a nicely wooded area and the hotel has a really relaxing mountain vibe. The hotel staff is very friendly and the hotel has a restaurant with good options. There is a breakfast buffet that is well stocked as well and has really delicious pastries.... More 

Helpful?
Thank CaseyTheTomcat
John S, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Greetings CaseyTheTomcat, Thank you for your wonderful review, as you highlighted many things that our guests continue to appreciate about us. We hope to earn 5 Stars on your next visit. Cheers, John Sevilla General Manager More 

Perth
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

We found the staff really friendly and helpful. Rooms were roomy and the twin queens with trundle beds easilly accomodated our family of 5. Pool and spa were great places to chill out. Food downstairs at restaurant was excellent. Plenty of parking out the back even for our large RV. We were here while integrity automotive nearby fixed our RV.... More 

Helpful?
Thank Travelbugbabay
John S, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Greetings Travelbugbabay, We love hearing that our guests thought well enough of their stay to give us a 5 Star rating in all categories! Thank you for staying with us! Cheers, John Sevilla General Manager More 

Columbus, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We have stayed here numerous times and normally given it a 5. Housing keeping regularly disappointed. Failing to make the room up by 4 to 5 in the afternoon when we regularly left our room during our week stay by 8 AM. We requested a morning makeup since the entire purpose of our stay was to help with a new... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
3 Thank Gregg S
John S, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Hello Gregg S, We are truly sorry for your experience with our housekeeping services. It is important to any traveler that these basic needs are met, so to learn of your experience is also disappointing to us. We are working with our housekeepers to ensure your experience is not repeated. Please feel free to call me at (831) 440-1000 to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry

Additional Information about Hilton Santa Cruz / Scotts Valley

Address: 6001 la Madrona Drive, Santa Cruz, CA 95060
Location: United States > California > Santa Cruz
Price Range: $175 - $550 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Santa Cruz / Scotts Valley 3.5*
Number of rooms: 174
Reservation Options:
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Also Known As:
Hilton Santa Cruz / Scotts Valley Hotel Santa Cruz
Hilton Hotel Santa Cruz
Hotel Style:
#3 Business Hotel in Santa Cruz
#5 Family Hotel in Santa Cruz
#8 Romantic Hotel in Santa Cruz
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