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Hilton Santa Cruz / Scotts Valley

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Hilton Santa Cruz \/ Scotts Valley
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152 Reviews from our TripAdvisor Community

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Showing 149: English reviews
Encinitas, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Our stay was great. From check in to check out the entire staff was friendly, helpful and highly attentive to all details. The rooms were spacious and very clean. The location was a short 10 minute drive to the pier.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank William G
Long Beach, California
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

Love...love...love that they are pet friendly.... For sure, 5-Stars This is the second time we have stayed at The Hilton - Santa Cruz. This visit was no different than the last. The hotel is pretty new. The lobby is beautifully appointed and offers a fantastic restaurant/bar. As we travel with our puppies, we have yet to enjoy this amenity. The... More 

Helpful?
Thank RoseliaDLT
1 review
4 of 5 stars Reviewed 1 week ago

Beautiful property, plenty of parking . The hotel staff was friendly and welcoming, and assisted with anything you needed right away. The location was great, close to Downtown Santa Cruz, and the board walk.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank manojn835
John S, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Greetings manojn835, Thank you for your 4 Star review. We also appreciate your recognition of our team’s efforts to exceed your expectations. We look forward to your return visit. Cheers, John Sevilla General Manager More 

Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed 2 nights here for my daughter's soccer tournament. There were many teams staying here so the noise level was a little loud in the hallways until 10pm and then it quieted down. The room was clean, comfortable and the black out drapes let us sleep in. A complete breakfast was included in our room rate and it had... More 

Helpful?
Thank Teresa F
Oakland, California, USA
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We loved and enjoyed staying here. The hotel had a clean and refreshing environment. The rooms were clean, refreshing and spacious. The staff from the bellman to the breakfast room waiters were courteous, helpful and welcoming. We will definitely stay here again!

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Harriet A
John S, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Greetings Harrlet A, We really love seeing 5 Stars! Thank you for recognizing our team! We hope to see you again soon. Cheers, John Sevilla General Manager More 

Elk Grove, California
1 review
5 of 5 stars Reviewed 1 week ago

My stay was absolutely wonderful. My room was very modern and quiet. The staff was cordial and genuinely caring about my needs. I'm in Santa Cruz quite frequently m. I would stay at the Hilton again. !

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank paulagE9426FM
John S, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Greetings paulagE9426FM, WOW! Thank you for the 5 Star review! It is always great to hear when we have made a positive impression. We look forward to welcoming you back soon. Safe Travel, John Sevilla General Manager More 

Raleigh, North Carolina
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The pictures make this hotel appear large and surrounded by trees. Really the hotel is small and there are a few trees surrounding it but it certainly doesn't have a forest feel to it. The service was adequate but nothing special. Our room had a peculiar smell to it that didn't really go away. It was sub par for the... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Beckyjane123
John S, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Hello BeckyJane123, Thank you for your review. I would appreciate an opportunity to discuss your experiences in greater detail. Please feel free to call me at 831-430-3229. Regardless, please accept our apologies for poor experience. We wish you all the best in your travels. Warmest Regards, John Sevilla General Manager More 

Dallas, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Check in was frustrating. Staff were not helpful. Housekeeping was horrible. Parking was difficult. Location was convenient for Santa Cruz. Room service was good. Will not stay again. Hilton should not want its name associated with this hotel. It is substandard.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Peggy V
John S, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Hello Peggy V, Thank you for your review. Please accept our apologies for your poor experience. I have shared your review with our Front Office Manager and Executive Housekeeper for their immediate corrective actions. I understand your reluctance to return to us, but when your plans take you back to the Santa Cruz area we would appreciate an opportunity to... More 

Franklin, Tennessee
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Room condition was great - location is just outside of Santa Cruz, make sure that is your destination is Santa Cruz as getting to San Jose - Silicon Valley from this hotel in the morning or returning in the evening is a 2 hour drive bumper to bumper daily over winding mountain roads

Helpful?
Thank jqgoode
San Jose, California
2 reviews
5 of 5 stars Reviewed 2 weeks ago

My daughter and I stayed here for one night after enjoying a movie on the beach at the boardwalk. Came back to a very comfortable room. Only thing was the coat closet.. The hangers are wider than the closet. Had to hang jacket on the chair. Won't stop me from coming back though.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank dkghouse
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry

Additional Information about Hilton Santa Cruz / Scotts Valley

Address: 6001 La Madrona Dr, Santa Cruz, CA 95060-1057
Location: United States > California > Santa Cruz
Price Range: $159 - $485 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Santa Cruz / Scotts Valley 3.5*
Number of rooms: 174
Reservation Options:
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Also Known As:
Hilton Santa Cruz / Scotts Valley Hotel Santa Cruz
Hilton Hotel Santa Cruz
Hotel Style:
#3 Business Hotel in Santa Cruz
#5 Family Hotel in Santa Cruz
#8 Romantic Hotel in Santa Cruz
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