See why so many travelers make Hilton Santa Cruz / Scotts Valley their hotel of choice when visiting Santa Cruz. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travelers like you.
Given the close proximity to Mystery Spot (1.7 mi), guests of Hilton Santa Cruz / Scotts Valley Hotel can easily experience one of Santa Cruz's most popular landmarks.
Guest rooms offer a flat screen TV, a refrigerator, and air conditioning, and Hilton Santa Cruz / Scotts Valley makes getting online easy as free wifi is available.
You can also take advantage of some of the amenities offered by the hotel, including a 24 hour front desk, room service, and shops. In addition, guests can enjoy a pool and an on-site restaurant during their visit. As an added convenience, there is free parking available to guests.
Should time allow, Tannery Arts Center and PF Atelier are some popular art galleries that are relatively easy to get to.
At Hilton Santa Cruz / Scotts Valley, your comfort and satisfaction come first, and they look forward to welcoming you to Santa Cruz.
My family stayed 2 nights with 2 rooms. I was over charged on both rooms! First mistake, I was charged for a third night on 1 room after front desk failed to check us out after I called down and let them know we wouldn’t be staying and specifically asked if I needed to come down to front desk to check out which they said no need. Second mistake, later I realized I was charged a pet fee on both rooms when there was only one pet in one room! I never got a receipt on either reservation and had to figure out both mistakes from my credit card statement. They need better communication among staff or better training...sloppy. Also while we were there, power outages and a backed up toilet that flooded...neither of which they have any control over. My point, the things you can control like billing/customer service, get it correct!…
I have stayed at this property nearly every week for the last year 2019-2020 including the entire time of the pandemic. While the services were reduced and COVID protocols put in place, dedicated staff did there best to accommodate those of us who had to travel.
Upon arrival we checked in, received the key and free parking - parked easily close to our room. Upon entrance from the parking lot we could see we were on the same floor as the pool. Pool hours are shorten opens at 10 am ( prefer much earlier but happy to be able to enjoy the pool) The room was clean clean clean. The view was to the parking lot but we didnt care. The room was quiet and you did not hear outside noise. The pool was nice at times it was a bit busy but not overly crowded. COVID-19 has maximum of people as it never went passed that. They provide towels which many of the people used more towels than needed. Please people/guests take only what you need. If you have 4 people and you use 4 towels there is not need to get 4 more towels just because they are available. People hoarding towels like toilet paper, not joking. The pool does close promptly so please be nice to the staff when they ask you to vacate. The hotel is walking distance to a nice Indian restaurant and coffee shop. Jut a short mile or so you can drive to other places to eat. Its a nice area to get away from all the traffic and noise. The only issue is the bathroom bathtub area has some mold, I did provide this to the reception when we checked out. We enjoyed our stay.…
Do not ever stay at this hotel. They double charged me for my stay there and now they are refusing to refund my credit card. This is absolutely ridiculous. I have complained to the Hilton corporate customer service (I've called 3 times and emailed them proof of my PayPal and credit card receipts) and still nothing. Also no communication from this hotel regarding what is going on. I have had to be the one to reach out to them and not once did they try to resolve the situation. I will never stay here again and I highly caution anyone thinking of staying here.
Great clean hotel. Stayed here for 1 night and was happy with our stay. Good bedding, spacious rooms, easy parking, and good location. We didn’t use any of the amenities because of the pandemic but we enjoyed our room.