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Hilton Santa Cruz / Scotts Valley

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Hilton Santa Cruz \/ Scotts Valley
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157 Reviews from our TripAdvisor Community

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Showing 154: English reviews
North Carolina
Level Contributor
58 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed yesterday NEW

I travel on business a lot, and do quite a bit of personal travel too. This was a great 5 day stay! The renovated room was lovely ( very modern, super clean, and attractive), the staff could not have been any nicer, the breakfast was terrific ( oatmeal was perfect consistency, lots of fresh fruit, wonderful omelettes, excellent coffee). Good... More 

Helpful?
Thank letudo
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed yesterday NEW via mobile

my wife and I travel several times a year. we love to travel. we are Hilton honors members and recently stayed at the Hilton Santa Cruz. when we first got into the room and opened the sheets there was a few wrappers in the bed. the sheets did not appear to be crisp or very clean. no cover on the... More 

Helpful?
1 Thank christopher b
Calgary, Alberta
Level Contributor
45 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Perched atop a hill on the edge of Scott's Valley, the Hilton was chosen for our two day jaunt away from the hustle and bustle of San Francisco. Reviews and rates for the property were favorable, and despite the sleepy locale where the property is located, the solace, serenity and views of the picturesque Scott's Valley contributed to the rustic... More 

Helpful?
Thank vtextc
John S, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Greetings vtextc, Thank you for your 5 Star rating and sharing your story with others! We strive to provide excellent experiences, so it pleases us to see that our team made a difference in your stay. We wishes you all the best in your travels and hope we can welcome you back soon. Once again, thank you for your review!... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The staff people with whom we interacted were all very friendly, outgoing, eager to make us feel at home, and very responsive when we asked for something. But there are some things you shouldn't have to ask for, especially when you're paying quite a bit for the room. Our room had no ice bucket. When we asked, it was supplied,... More 

Helpful?
Thank Ted F
John S, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Hello Ted F, Thank you for your review. We appreciate your acknowledgement of our wonderful team, but it upsets us that we did not exceed your overall expectations. Please accept our apologies for the missing room amenities. I have shared your experiences with our Executive Housekeeper and have asked for his immediate corrective actions. We hope that you will give... More 

Omaha, NE, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

The room was poorly cleaned and maintained on a daily basis. Toilet had fungus growing in it. The bath tub had a brown ring that never was cleaned. This should not be a Hilton. Amenities were shorted on a daily basis. Our stay was for one week--it got very old. I have never been in a worse Hilton.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Bruce H
John S, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Hello Bruce H, It is very disappointing to read about your experience. Please accept our apologies. This is not indicative of our intended levels of service. If you would not mind, please call me at 831-430-3229 to share more details of your stay, so I can provide more targeted and immediate corrective actions. We are truly sorry for our lapse... More 

Encinitas, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Our stay was great. From check in to check out the entire staff was friendly, helpful and highly attentive to all details. The rooms were spacious and very clean. The location was a short 10 minute drive to the pier.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank William G
Long Beach, California
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Love...love...love that they are pet friendly.... For sure, 5-Stars This is the second time we have stayed at The Hilton - Santa Cruz. This visit was no different than the last. The hotel is pretty new. The lobby is beautifully appointed and offers a fantastic restaurant/bar. As we travel with our puppies, we have yet to enjoy this amenity. The... More 

Helpful?
Thank RoseliaDLT
1 review
4 of 5 stars Reviewed 1 week ago

Beautiful property, plenty of parking . The hotel staff was friendly and welcoming, and assisted with anything you needed right away. The location was great, close to Downtown Santa Cruz, and the board walk.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank manojn835
John S, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Greetings manojn835, Thank you for your 4 Star review. We also appreciate your recognition of our team’s efforts to exceed your expectations. We look forward to your return visit. Cheers, John Sevilla General Manager More 

Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed 2 nights here for my daughter's soccer tournament. There were many teams staying here so the noise level was a little loud in the hallways until 10pm and then it quieted down. The room was clean, comfortable and the black out drapes let us sleep in. A complete breakfast was included in our room rate and it had... More 

Helpful?
Thank Teresa F
Oakland, California, USA
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We loved and enjoyed staying here. The hotel had a clean and refreshing environment. The rooms were clean, refreshing and spacious. The staff from the bellman to the breakfast room waiters were courteous, helpful and welcoming. We will definitely stay here again!

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Harriet A
John S, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Greetings Harrlet A, We really love seeing 5 Stars! Thank you for recognizing our team! We hope to see you again soon. Cheers, John Sevilla General Manager More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry

Additional Information about Hilton Santa Cruz / Scotts Valley

Address: 6001 La Madrona Dr, Santa Cruz, CA 95060-1057
Location: United States > California > Santa Cruz
Price Range: $153 - $454 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Santa Cruz / Scotts Valley 3.5*
Number of rooms: 174
Reservation Options:
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Also Known As:
Hilton Santa Cruz / Scotts Valley Hotel Santa Cruz
Hilton Hotel Santa Cruz
Hotel Style:
#3 Business Hotel in Santa Cruz
#5 Family Hotel in Santa Cruz
#8 Romantic Hotel in Santa Cruz
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