Hilton Santa Cruz/Scotts Valley
6001 La Madrona Drive, Santa Cruz, CA 95060
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About
#15 of 57 hotels in Santa Cruz
Location
4.4
Cleanliness
4.3
Service
4.0
Value
3.8
Surrounded by redwood forests in the South San Francisco Bay area, Hilton Santa Cruz/Scotts Valley is located just 10 minutes to the beautiful Santa Cruz beach boardwalk and allows for easy access to Silicon Valley businesses and Santa Cruz Mountain wineries.
Spacious guest rooms equipped with refrigerator and microwave provide a home away from home for guests staying at the Hilton Santa Cruz/Scotts Valley hotel. Soak in the whirlpool tub in the marble-finished bathrooms in the suites. Stay connected with complimentary WiFi or catch up with work in the comfort of your room at the desk and ergonomic chair.
The mountain retreat setting of the Hilton Santa Cruz/Scotts Valley hotel serves as an elegant and scenic backdrop for corporate gatherings and weddings. With accommodations for up to 250 guests, this Santa Cruz hotel offers close proximity to Silicon Valley, the trails of the Santa Cruz mountains and world-class golf facilities.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Parking
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air purifier
Air conditioning
Desk
Fireplace
Refrigerator
Flatscreen TV
Bath / shower
Housekeeping
Private balcony
Room service
Safe
Telephone
Clothes rack
Iron
Laptop safe
Private bathrooms
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English
Location
38Car recommended
Grade: 38 out of 100
23Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
6001 La Madrona Drive, Santa Cruz, CA 95060
Getting there
Rental CarsSee rental cars from $37/day
See what other travelers are saying
- JJ Mullane7 contributionsGreat, very helpful and friendly staff!!!We had a great two night stay over Memorial Day. Staff was exceptionally friendly, accommodating and responsive. Excellent fitness room, great location to get anywhere in Sant Cruz and very safe and secure hotel. We’d stay again without hesitationDate of stay: May 2023Traveled with familyWritten May 29, 2023
- miawoodallSan Mateo, California10 contributionsFantastic - would visit again!Upon arrival we checked in, received the key and free parking - parked easily close to our room. Upon entrance from the parking lot we could see we were on the same floor as the pool. Pool hours are shorten opens at 10 am ( prefer much earlier but happy to be able to enjoy the pool) The room was clean clean clean. The view was to the parking lot but we didnt care. The room was quiet and you did not hear outside noise. The pool was nice at times it was a bit busy but not overly crowded. COVID-19 has maximum of people as it never went passed that. They provide towels which many of the people used more towels than needed. Please people/guests take only what you need. If you have 4 people and you use 4 towels there is not need to get 4 more towels just because they are available. People hoarding towels like toilet paper, not joking. The pool does close promptly so please be nice to the staff when they ask you to vacate. The hotel is walking distance to a nice Indian restaurant and coffee shop. Jut a short mile or so you can drive to other places to eat. Its a nice area to get away from all the traffic and noise. The only issue is the bathroom bathtub area has some mold, I did provide this to the reception when we checked out. We enjoyed our stay.Thank you for the review. It was a delight to have you visit! Your feedback will encourage us to work harder in our quest for excellence. We truly appreciate the feedback. Have a lovely week! Best Regards, AshleyWritten August 24, 2020This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Date of stay: August 2020Written August 17, 2020
- cfam2007Albuquerque, New Mexico6 contributionsGreat stay, beautiful, large suite!We stayed here for a night with our family and loved it! We had the one bedroom suite with a king bed and a separate living area with a sofa sleeper. The suite was huge, giving us plenty of space to spread out and for our kids to play. I loved that there was a half bath in the living room so that our kids could use it without waking us up. I just wish we could have stayed here longer!It is always a pleasure to have you back in your “home away from home.” We appreciate the kind review. We will continue to work hard to earn your business. Have a great week! Yours Sincerely, AshleyWritten February 10, 2020This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Date of stay: December 2019Written January 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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+1
Pros: Heated pool, Beautiful landscape and grounds. Cons: This hotel's interior is sadly worn and unclean. I took pictures of the extremely stained chaise and lampshade in the room. Furniture is old and worn. Outside spa had a sign (looked like it had been there awhile) stating it was out of service. Customer service was lacking. HORRIFING!: My husband and I were watching TV around 10 pm in our room, when a man from the hotel opened our door. We were SHOCKED! No knock. No calling out if someone was in the room. He just walked right in with our towels that we had requested 7 hours earlier! Thank God we hadn't disrobed for the night! Or out from the shower! I am totally disgusted with Hilton!
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Avoid at all costs!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favorite
We had a great two night stay over Memorial Day. Staff was exceptionally friendly, accommodating and responsive. Excellent fitness room, great location to get anywhere in Sant Cruz and very safe and secure hotel. We’d stay again without hesitation
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Date of stay: May 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Stayed here because it is near my family’s house. But, even though it is super convenient, we won’t stay again. The lobby has been refreshed and the outside of the building is nice, but the hallways and rooms are so worn out. Air conditioning does not seem to properly cool (never got to the temperature it was set at), windows only open about 2 inches, and the rooms and halls have a odd moist, mildew sort of smell throughout. The entire room felt a little damp. Combined with no maid service (requested each day but never came), visibly dirty and stained furniture, and trash being piled in the hallways (probably bc there is no maid service and no public trash cans), the whole stay was gross. Feels more like a roadside motel. Wouldn’t be surprised if this isn’t a Hilton brand hotel for much longer. Too bad. …
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We stayed for 1 night while driving up the CA coast. We didn't arrive until about 8 pm and there was a line for check in (also purchasing from the pantry, asking questions, etc.). Unfortunately, there was only 1 person working the desk. This is a relatively large property so 1 is clearly not enough this early in the evening. The clerk was doing the best she could. The property itself is very nice. We had an upgraded room, which turned out to be a two room suite. It was well appointed, clean, and comfortable. We didn't really have time to check out much else. The breakfast buffet was pretty good although it costs more than the Hhonors credit (that replaced the free breakfast benefit). Check out was very easy. We'd stay again.
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
We booked this hotel through Costco in a package. We paid Costco in full at the time of booking. After check out, the hotel proceeded to charge our card for the full amount of our stay, even after we explained it was paid for. Long story short, after several calls to the hotel by myself & Costco, we are still awaiting our refund over a week later. My sister is also dealing with the same issue.
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
As most know, I am a bed snob, luckily this place had a wonderful bed and pillows!!! Now, the front desk girl was super friendly and sweet as well. We got in late and ate dinner at the restaurant. Both myself and husband had the tacos. I feel like they are not a real restaurant, like maybe they have a microwave and possible a deep fryer. I only say this because the meat in my tank was very over done, kind of like when you overcook shredded beef in a microwave and the ends get crispy. Anyways, the staff there is super nice also. I’m waking up and will be heading to breakfast, you can order off the menu or pay $19.95 a person for the buffet. After seeing the menu last night, we are doing the buffet. You are probably wondering at this point why only the 4 stars, well after many stays at different locations, I am now marking down for the showers. Why? Because who likes getting in moldy looking showers. It’s gross and this was no exception. While the hotel is super clean and very pretty, PLEASE look at your showers. A) the hot water takes FOREVER to come on, so much so I thought we needed to switch rooms to get any. B) the walls seem to have water damage of some sort. C) the shower floor literally has black marks and the corners and shower track are disgusting. Let’s not mention the doors on it being off because of said yuckiness. Overall, a great experience and would recommend!…
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We were really looking forward to our stay here, and under other circumstances we probably would've really enjoyed it. The property is beautiful, the location is amazing, and the amenities are great. But I don't know if it was bad timing or what, but we were there while they were apparently having issues with the air conditioning. Our rooms were warm and never cooled down; one was so hot that we had to change rooms. If the windows could be opened more than a few inches, this would've helped out a lot. Additionally, the rooms are only cleaned on request (which is fine), but when we did request service, it wasn't done. I think it is telling that we were not asked how our stay was when checking out...
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Stayed for one night! Super clean and pleasant staff. It was close to the redwood park & other amenities. Quiet and had a nice little pool too! Perfect for my family of 4! Would stay here again if in area.
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Date of stay: July 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
N.Y Steak served via room service in a cardboard to go container with plastic utensils. No mention on the menu with numerous typos. $50.00 later I complained to management and could only get a refund by bringing the dinner for his inspection at the front desk! Nightmare.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: July 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I would expect far more from a Hilton. Upon checking in and going to a room, we were hit with a strong smell of cannabis in our room. The room was musty and the AC was not working. As if that wasn’t enough, there were gnats in the room. I went to the reception to let them know and ask if there was another room available since the one we got (room 565), was in poor conditions. The lady at the desk apologized and stated there were no other rooms available. On our second night, I went to the reception to ask for an extra towel and coffee. I had to go downstairs since no one was answering the phone. The lady at the desk informed me that they would bring the towel and coffee to our room. We waited over an hour to get the items. I sent a message on the app to once again let them know about the AC not working and I was told that they would send someone to check it out. They never did!! We got tired of waiting so we just left to go eat dinner. Each time we entered the room we were hit with the musty, cannabis smell. At least we had a balcony so we were able to open the slider door and this is how we slept. Moreover, the parking on the 4th level was taken by at least 6 AT&T trucks, so there was limited parking for the guests. Overall, I do not recommend this hotel, nor would I stay here again. This place is dirty and lacks customer service.…
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
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PRICE RANGE
$145 - $221 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton santa cruz / scotts valley hotel santa cruz, hilton hotel santa cruz
LOCATION
United StatesCaliforniaSanta Cruz
NUMBER OF ROOMS
174
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Claim Your ListingHILTON SANTA CRUZ/SCOTTS VALLEY $127 ($̶2̶7̶9̶) - Updated 2023 Prices & Hotel Reviews - CA
Frequently Asked Questions about Hilton Santa Cruz/Scotts Valley
Which popular attractions are close to Hilton Santa Cruz/Scotts Valley?
Nearby attractions include Cinelux Scotts Valley Cinema (0.7 miles) and Vern Hart Fishing Park (0.3 miles).
What are some of the property amenities at Hilton Santa Cruz/Scotts Valley?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hilton Santa Cruz/Scotts Valley?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Santa Cruz/Scotts Valley?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Santa Cruz/Scotts Valley?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Hilton Santa Cruz/Scotts Valley?
Conveniently located restaurants include Otoro Sushi, Auntie Mame's, and Ambrosia India Bistro.
Are there opportunities to exercise at Hilton Santa Cruz/Scotts Valley?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hilton Santa Cruz/Scotts Valley?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Santa Cruz/Scotts Valley?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Santa Cruz/Scotts Valley offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Santa Cruz/Scotts Valley?
Many travelers enjoy visiting San Lorenzo River Railroad Bridge (4.8 miles).