Comfort Inn Santa Cruz
110 Plymouth St, Santa Cruz, CA 95060-2932
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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A note from Comfort Inn Santa Cruz
Updated 06/02/20
About
#24 of 56 in Santa Cruz
Location
3.5
Cleanliness
3.8
Service
3.7
Value
3.5
Welcome to Comfort Inn Santa Cruz, your Santa Cruz “home away from home.” Comfort Inn Santa Cruz aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
Close to some of Santa Cruz's most popular landmarks, such as West Cliff Drive (1.4 mi) and Westlake Park (1.4 mi), Comfort Inn Santa Cruz Hotel is a great destination for tourists.
Comfort Inn Santa Cruz offers guests an array of room amenities including a flat screen TV, and getting online is possible, as free wifi is available.
The hotel offers a 24 hour front desk, to make your visit even more pleasant. The property also features a pool and free breakfast. Guests arriving by vehicle have access to free parking.
While in Santa Cruz, you may want to check out some of the restaurants that are a short walk away from Comfort Inn Santa Cruz, including The Buttery (0.7 mi), Laili Restaurant (0.7 mi), and Lillian's Italian Kitchen (0.8 mi).
If you’re looking for things to do, you can check out Santa Cruz Museum of Art & History (0.7 mi) or Mission State Park (0.6 mi), which are popular attractions amongst tourists, and they are all within walking distance.
Comfort Inn Santa Cruz puts the best of Santa Cruz at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Horseback riding
Business Center with Internet Access
Baggage storage
Parking
Wifi
Hot tub
Outdoor pool
Heated pool
Breakfast available
Breakfast buffet
Non-smoking hotel
24-hour front desk
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English, Spanish, Hindi
Location
Full view
63Somewhat walkable
Grade: 63 out of 100
97Restaurantswithin 0.75 miles
22Attractionswithin 0.75 miles
Contact
110 Plymouth St, Santa Cruz, CA 95060-2932
Getting there
Rental CarsSee rental cars from $37/day
314Reviews3Q+A54Room tips
Reviews
Traveler rating
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Most Recent
Stayed here for one night and enjoyed my stay. I paid $135 through a third party (Priceline) for a king bed - hot tub room. I felt like the rate I paid was a great deal! If I paid say holiday weekend rates, I'd probably grumble, but mid week, i am a very satisfied customer. The room was clean and well maintained. The bed and linens all nice. No problem with the room and It was spacious enough for one person. (Easily comfortable for two people). The staff were nice. The afternoon employee was very nice in particular. Otherwise, I didn't interact much with the staff. I chose not to have breakfast, though it is offered. The only downside is the hot tub took a long time to fill up. Probably a solid 20+ minutes. Didn't bother me, finished up writing some emails while the tub filled.…
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Date of stay: May 2022
Value
Service
Sleep Quality
Helpful
Response from GuestXperience Team, Agency / Consultant at Comfort Inn Santa Cruz
Responded 3 weeks ago
Dear guest, we are delighted that you enjoyed your recent stay with us. Our primary aim is to provide our guests with the best possible experience and we feel glad to be able to provide you with one. We look forward to welcoming you back when you are next in the area. Thank you so much for your review! Best wishes, Customer Care Team
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Your items will be stolen guaranteed. I know the housekeepers probably are underpaid but dang someone just got a really expensive pair of headphones. Also the parking is terrible and the location is awful.
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Date of stay: August 2021
Value
Cleanliness
Service
Helpful
Response from GuestXperience Team, Agency / Consultant at Comfort Inn Santa Cruz
Responded Aug 30, 2021
Dear guest, thank you so much for taking time out of your busy schedule to write us a review. We are so disappointed to hear that you had such a negative experience during your stay with us. Please accept our most sincere apologies that we failed to deliver a comfortable stay with us, and we were unable to leave a positive impression on you. We will review your comments in detail and make changes wherever possible in improving and training our staff, to ensure a better experience for our future guests. We hope you give us another chance to redeem ourselves and provide you with a better experience. Best wishes, Customer Care Team
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First the good: I asked for and was given an accessible room. I did not bring a wheelchair this trip so I can't say for sure that the doorways are the proper width but they appear to be wide enough. The HVAC worked very well and there was handicap parking right in front of the door to the room. The accessible shower was okay but the way the hand shower head was mounted made it extremely difficult to use. Now for the not so good. I arrived about 4PM on a Sunday and there were no rooms available (not cleaned yet!). When I came back a little after 6PM the lobby door was locked (potty break and they have failed to cross train someone to fill in which left a handicapped customer standing outside (no place to sit). They advertise breakfast but you can't eat it there! I was told "There is no dining inside!" which is not true. I had breakfast at the Silver Spur inside their dining room! The next evening I went to the lobby to get change for $5.00 so I could buy some soft drinks from their vending machines. "We don't carry any change." So it is not a BAD hotel but Comfort Inn has now gone to the very bottom of my list of places to stay. I have gotten absolutely great Customer Service from far too many other hotels to even consider them again.…
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Date of stay: May 2021
Cleanliness
Service
Sleep Quality
Room Tip: Stay someplace else.
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1 Helpful vote
Helpful
Response from GuestXperience Team, Agency / Consultant at Comfort Inn Santa Cruz
Responded May 13, 2021
Dear guest, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We will look into your claims and promise to take appropriate steps to avoid such incidents from reoccurring again. We hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best wishes, Customer Care Team
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We’ve stayed here several times and each time the rooms are very clean. They also have a nice heated pool and hot tub. Also good for families. Close to the beach,about a 5 min drive. They have a minimal breakfast but the have coffee and juice. Cold cereal and breakfast burrito to heat in the microwave.
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Date of stay: March 2021Trip type: Traveled
2 Helpful votes
Helpful
Response from GuestXperience Team, Agency / Consultant at Comfort Inn Santa Cruz
Responded Mar 31, 2021
Dear guest, thank you so much for taking time out of your busy schedule to review us. We are delighted that you enjoyed your stay with us and that you liked the cleaned rooms. However, we are sad to know that you did not seem to enjoy your breakfast. We were sorry to hear about issues with a minimalist breakfast, which marred your stay with us. This is not the type of experience that we want for our guests. We have duly noted your concerns, and we will work hard to address them. We would love the opportunity to redeem ourselves with you, should you choose to stay with us again. Best wishes, Customer Care Team
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The hotel was clean and staff was polite and helpful. The beds were uncomfortable and the fan in the bathroom turned on with lights and was so loud you could not think. The toilet was loud and ran for a long time after flushing. Not the normal Comfort Inn standard. Met 2 star hotel ranking as listed on Hotwire.
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Date of stay: February 2021Trip type: Traveled
1 Helpful vote
Helpful
Response from GuestXperience Team, Agency / Consultant at Comfort Inn Santa Cruz
Responded Feb 22, 2021
Dear guest, Thank you for taking the time to review your stay with us. We appreciate you telling us that you found our accommodation clean and the staff polite and helpful. At Comfort Inn Santa Cruz, we strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. We apologize for the noise and comfort issues that caused you some inconvenience, and we thank you for sharing your feedback with us as this allows us the opportunity to improve future guest satisfaction. Our maintenance team has been alerted to your comments so that they can take immediate action to address the issues that you have highlighted with the bathroom fan and the toilet. We sincerely hope that these aspects of your visit will not deter you from staying with us again. We look forward to a chance to welcome you back and hope to delight you with a superior experience during your next trip to the area. Best wishes, Customer Care Team
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I came into Santa Cruz with a few friends and after staying at previous choice hotels, I decided to make a last minute booking at Comfort Inn. It was an amazing experience! Friendly staff and comfortable clean rooms.
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Date of stay: January 2021Trip type: Traveled
Helpful
Response from GuestXperience Team, Agency / Consultant at Comfort Inn Santa Cruz
Responded Jan 24, 2021
Hey Rahil, We are always pleased to receive feedback from our guests in relation to their visits, and we are delighted with your rating and comments - thank you very much. We are glad to hear that you had a wonderful experience during your stay with us, and we appreciate you telling us that you found our staff friendly and the rooms clean and comfortable. We also hope your stay was relaxing, and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Best wishes, Customer Care Team
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It seems, you get what your willing to pay for here. The room with the jackuzzi was worth exactly what I paid for it. A bit noisy but the jets from the tub pretty much drowned out everything else. The area is not so great but the proximity to beach is nice. I would stay again. 👍👍
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Date of stay: November 2020Trip type: Traveled
Helpful
Response from GuestXperience Team, Agency / Consultant at Comfort Inn Santa Cruz
Responded Nov 16, 2020
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We are glad to know that you thought the room with the jacuzzi was worth the price paid, and it's nice to read that our proximity to the beach suited you. We also hope your stay was relaxing, and you had easy access to everything you needed. Your comment about the noise is duly noted, and we sincerely hope that this aspect of your visit did not inconvenience you too much. We have also noted your feedback about the area, and we are sorry that it did not particularly appeal to you; however, it does offer many advantages as a base in this city. We trust that the positives of your stay outweighed the downsides, and we hope to welcome you back when you return to Santa Cruz. Best wishes, Customer Care Team
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Very Quite and very Clean comfortable room.bed and the bathroom is net and clean smell fresh Customer service was on point, all staff is friendly specially to Sheila the housekeeping ❤️❤️ Would return again next time ❤️
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Date of stay: May 2020Trip type: Traveled
Helpful
Response from GuestTouch Inc, Agency / Consultant at Comfort Inn Santa Cruz
Responded May 24, 2020
Dear guest, What a lovely review! Reviews like yours are what keep us going the extra mile to deliver our best and provide 100% value and quality services at all times. We are glad to read that you found the room clean, quiet, and comfortable and the bathroom fresh-smelling, and it feels great to know that our staff and customer service left a positive impression on you. We also appreciate you personally recognizing Sheila for her friendliness. Thank you for telling us that you will revisit us. This means a lot to us. It was a pleasure to host you, and we look forward to having you back many more times in the future. Best wishes, Customer Care Team
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People working here are friendly and helpful! Motel has been updated, is clean and located close to everything. We were happy to find this great motel while moving my grandaughter into college. Just returned a few weeks ago to stay here and had the same experience.
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Date of stay: September 2019
Helpful
Response from GuestXperienceTeam, Guest Relations Manager at Comfort Inn Santa Cruz
Responded Nov 11, 2019
Dear Karla, We sincerely appreciate you taking the time to rate your recent stay with, and we are pleased that you enjoyed your time with us. We hope to remain your hotel of choice in this area, and to welcome you back again in the near future. Best wishes, Customer Care Team
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This is a typical Comfort Inn. Not much to say about it other than the breakfast was a bit lacking. They had no eggs of any kind, but all the other usual items for the quick buffet. The second floor rooms required a walk up stairs...not sure there was an elevator...did not see one.
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Date of stay: October 2019
Value
Service
Sleep Quality
Room Tip: For the second floor rooms, you have to walk up stairs. Did not see an elevator.
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Helpful
Response from GuestXperienceTeam, Guest Relations Manager at Comfort Inn Santa Cruz
Responded Oct 23, 2019
Dear Steve, Thank you for rating your stay with us - we are pleased that you had a good stay. We hope to have the opportunity to welcome you back before long. Best wishes, Customer Care Team
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PRICE RANGE
$152 - $297 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort inn santa cruz hotel santa cruz
LOCATION
United StatesCaliforniaSanta Cruz
NUMBER OF ROOMS
63
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Claim Your Listing Frequently Asked Questions about Comfort Inn Santa Cruz
Which popular attractions are close to Comfort Inn Santa Cruz?
Nearby attractions include Brew Cruz (0.6 miles), Santa Cruz Museum of Art & History (0.7 miles), and Bookshop Santa Cruz (0.7 miles).
What are some of the property amenities at Comfort Inn Santa Cruz?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Comfort Inn Santa Cruz?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Comfort Inn Santa Cruz?
Guests can enjoy free breakfast during their stay.
Is parking available at Comfort Inn Santa Cruz?
Yes, free parking is available to guests.
What are some restaurants close to Comfort Inn Santa Cruz?
Conveniently located restaurants include Marianne's Ice Cream, Laili Restaurant, and The Buttery.
Are there opportunities to exercise at Comfort Inn Santa Cruz?
Yes, guests have access to a pool and a fitness center during their stay.
Is Comfort Inn Santa Cruz located near the city center?
Yes, it is 0.9 miles away from the center of Santa Cruz.
Which languages are spoken by the staff at Comfort Inn Santa Cruz?
The staff speaks multiple languages, including English, Spanish, and Hindi.
Are there any historical sites close to Comfort Inn Santa Cruz?
Many travelers enjoy visiting San Lorenzo River Railroad Bridge (1.4 miles).
Is Comfort Inn Santa Cruz accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.