Love the property and as well as the woman at the front desk Tina very nice and welcoming. Room is great and so is the service we will be back here every time we come now because the staff and beautiful location thanks

We picked the Hotel Solares because we have a 8 yrs girl. The Solares was a short walk to the Santa Cruz beach, the Boardwalk and had a pool. Free off street parking was a plus too. Like all the hotels in downtown Santa Cruz, it is older and some parts of the building looked run down, but I must... More 

Nothing wrong about this. Nice staff, clean and spacious rooms, small pool, patio to eat outside and basic breakfast. Big thing was that the Wifi was NOT working properly. Sometimes you were in and then thrown away. If you have a room on the first floor you can hear the noise from breakfast, but I didn't mind as I wake... More 

Our room was slightly dirty (bathroom walls etc) and a little tired. Staff was friendly, although when we checked in (after 4p) a maids cell phone was plugged into an outlet in our room. Some dirty cleaning towels were left directly outside our door - they were removed fairly promptly when the maid showed up to collect her phone. The... More 

ok hotel, over priced but ok for a stop off, Santa Cruz as an area isn't the nicest, I would definitely avoid, you don't feel safe there, around every corner it smells, and there are so many homeless people, the best thing about Santa Cruz is at the end of the wharf the sea lions stay down at the end,... More 

For starters we booked online and chose to have the deposit takin from the credit card and pay cash for the rest upon arrival just so we had extra traveling money on our card. Instead they took the whole amount out. When we discussed the issue when we arrived they said they would upgrade our room no charge. So sounds... More 

I booked this place threw booking.com as soon as I booked it the hotel called and canceled my reservation since my card got declined so we went home. Then I go and check my bank account and the next day they charged my card once again total of 6 times my bank said they had tried to charge my debt... More 

We paid for our room in advance. The deal was pay in advance and get a better price. Upon arriving we were not allowed to check-in early. Which okay we can deal with that, however upon checking-in the room we pre-paid for was not available. They gave our room to someone else. We paid for a suite but instead got... More 

This place was horrible. We booked what was supposed to be a king suite, but when we got there they said it was already occupied. We had paid $400 for the room and they would not give a discount. We had no choice as the whole town was booked. In the room there are stains on all the towels, black... More