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TLDR- check your charges. I haven't even stayed at the booking yet and the hotel has already placed a hold on my card (who even does that anymore, is it 1995???), and for a different amount than I reserved via hotles.com. Hotels blames the hotel and says to work with them, the hotel blames hotels.com and said to talk to them. Does anyone care about the customer? It was $5, I was more alarmed that it already hit my card. I ended up finally getting someone to answer the phone and it was the GM. He was unpleasant, continuing his argument that hotels.com didn't book me with the right amount. I don't really care which company is at fault- you either charge me the correct amount or cancel the reservation. He (didn't get his name) was rude, argumentative, but ultimately proceeded to agree to match the CORRECT booking about and "eat" the $5. "It's only $5 you're talking about," as if the guest should pay a little extra for someones mistake. He would not agree to a cancellation since I booked a non-refundable rate. Guess that allows for crappy service and poor guest treatment with over charges. Let's hope the stay next week is better than the terrible service so far.…
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Date of stay: August 2023
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Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Morea Sol Hotel is all about location, location, location. You are literally across the street from the Santa Cruz Beach and Boardwalk, THE best oceanside amusement park in the country, the volleyball courts, the beach and an amazing ocean view. The hotel sits on the north end of the boardwalk across from the volleyball courts. A short distance to the north is the pier and there are several places to eat, drink and be merry all along Beach St. It was great fun to sit and relax on our balcony, watching volleyball or the passers-by. The hotel staff was amazing!! We were disappointed our room did not have a balcony and was at street level. The hotel gave us an upgraded room at a really good price. We thought we might have an issue when most of the room lights would not turn on. I called down and asked for lightbulbs and the front desk lady (wish I remembered her name) came right away and showed us how to use the key-card electrical access do-hickey. Just place any card into the slot and VOILA, all the lights worked! The hotel offers on-site parking for $25, and they let us keep our car there after we checked out so we could ride the Roaring Camp redwood trees train up to Felton for the afternoon. Not sure if that's $25 for your entire stay, or per day. We have disabled plates and only stayed one night, so we were not charged for parking. The rooms are a bit on the small size, but very nice and nicely appointed in calming ocean blues, without being overly beachy. Our king bed was very comfortable. We will definitely return to the Morea Sol Hotel.…
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Date of stay: June 2023
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Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Satisfaction Team, Guest Services / Front Office at Marea Sol Hotel
Responded 4 weeks ago
Dear KrisF, Thank you for sharing your experience at the Morea Sol Hotel. We greatly appreciate your positive feedback regarding our prime location, which offers easy access to the beach, boardwalk, and various attractions. We are pleased that our staff provided you with exceptional service, resolving any concerns promptly. Regarding the room size, we understand your perspective and assure you that we constantly strive to provide comfortable accommodations. We value your patronage and look forward to welcoming you back to the Morea Sol Hotel in the future. Thank You, Marea Sol Hotel Management PS: Book your stay directly on our official website mareasol.com instead of online travel agents and get excellent deals and discounts!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
5 Star Experience!!! This hotel is AMAZING! We enjoyed our experience here so much, we stayed an extra day. The staff is absolutely wonderful, the rooms are perfect and our view was 10 Stars! I will stay here every time I’m in Santa Cruz.
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Date of stay: June 2023
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Location
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Satisfaction Team, Guest Services / Front Office at Marea Sol Hotel
Responded 4 weeks ago
Dear Guest, Thank you for sharing your delightful experience at our hotel. We are thrilled to hear that you had an amazing stay and that our staff contributed to making your visit memorable. It's fantastic to know that you found our rooms perfect and enjoyed the breathtaking view. We sincerely appreciate your loyalty and look forward to welcoming you back on your next visit to Santa Cruz. Should you need any assistance in the future, please don't hesitate to reach out. Thank You, Marea Sol Hotel Management PS: Book your stay directly on our official website mareasol.com instead of online travel agents and get excellent deals and discounts!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great stay! Right across from the Boardwalk, the wharf, the beach and a bowling alley…downtown is also within walking distance. Room was clean, nice and comfy. There was no iron/ironing board but when I requested one the front desk brought up a handheld steamer, which got the job done. We requested extra towels on our second night and we’re provided with more towels. The staff were very accommodating and pleasant. Parking was a bit tight, but we walked everywhere, so we did not move our vehicle the entire stay. I would highly recommend, if you’re in the area.
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Date of stay: June 2023
Value
Location
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Satisfaction Team, Guest Services / Front Office at Marea Sol Hotel
Responded Jun 27, 2023
Dear Mitzi O, Thank you for your wonderful review! We're thrilled to hear that you had a great stay with us. It's fantastic that our convenient location and proximity to attractions made your visit even more enjoyable. We apologize for the lack of an iron/ironing board, but we're glad our team promptly provided a handheld steamer to meet your needs. We appreciate your kind words about our accommodating staff and their efforts to ensure your comfort. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to the area! Thank You, Marea Sol Hotel Management P.S. Next time book directly at mareasol.com and save!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.