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Hotel E Real

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Traveler (27)
Room & Suite (21)
Pool & Beach (1)
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Overview
  • Excellent34%
  • Very good24%
  • Average15%
  • Poor9%
  • Terrible18%
Travelers talk about
“room was clean”(12 reviews)
“business trip”(5 reviews)
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Multilingual Staff
2 Star Hotel
All hotel details
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (222)
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All reviewsroom was cleancomfortable staybusiness tripmicrowaveironbayfreeway
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1 - 5 of 210 reviews
Reviewed March 14, 2018

I found the staff to be very helpful and my room to be quiet and clean, which was exactly what I was looking for after a long trip. I also appreciated the price, and would recommend this hotel to friends and family.More

Thank 85pat463
Response from FrontDesk_GM, General Manager at Hotel E RealResponded March 15, 2018

Thank you for your amazing review! It thrills us to hear that we were able to provide the perfect place to relax after your long trip. Our helpful staff strives to provide each guest with a clean and comfortable stay. We appreciate the recommendation and...More

Reviewed February 15, 2018 via mobile

The pictures shown on their listing is not what my room was. Tile floor was dirty, very old shower fixtures (disgusting)were backwards, only chair was desk chair. They added on a 10 dollar per night amenity fee - there were none. This is an old...More

Thank Kay D
Response from FrontDesk_GM, General Manager at Hotel E RealResponded February 16, 2018

Dear Kay, Thank you for expressing your concerns to us. We believe in conducting business with integrity and it was never our intention to misrepresent the appearance of our rooms in any way. Please accept our heartfelt apology for any aspects of your stay that...More

Reviewed February 2, 2018

The manager and his staff went above and beyond the call of duty to make sure that my stay would be great. Continental breakfast. clean, quiet. everything was great. good location. I look forward to staying there again.More

Thank cowboyrancher
Response from FrontDesk_GM, General Manager at Hotel E RealResponded February 5, 2018

Thanks so much for choosing Hotel Ereal during your trip to Santa Clara. We are proud of our five-star reputation and appreciate the kind words you shared about our friendly staff, prime location, and delicious breakfast offerings. We hope you left completely refreshed after your...More

Reviewed October 26, 2017

Photos on site are very deceptive. Did not walk on the carpet without shoes, pillow case had dirt on it, bottom of bed sticky substance, light fixtures & shower dirty. Slept on top of the covers with a towel over the pillows. The sign out...More

2  Thank indypooh
Response from FrontDesk_GM, General Manager at Hotel E RealResponded October 27, 2017

Thank you for your recent stay at our hotel during your trip to Santa Clara. We are disappointed to read that you experienced a level of cleanliness that is not up to our standards. During your next stay, if you find anything that is less...More

Reviewed August 12, 2017 via mobile

Chose this for price and location. Did not have very high expectations and therefore was not massively disappointed. The room had not been made up when we checked on but they quickly reminded that. The sign out from says newly renovated but I think that's...More

1  Thank Gerg2003
Response from FrontDesk_GM, General Manager at Hotel E RealResponded August 14, 2017

Thank you for taking the time to share your experience with us. We encourage our guests to notify us of any issues they encounter so we may have the opportunity to find a solution for them. We apologize that your room was not quite ready...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Breakfast included
Hotel Amenities
Breakfast included
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Outdoor pool
Details
Price range
$100 - $274 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
$100 - $274 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Add Photo Photos
Traveler (27)
Room & Suite (21)
Pool & Beach (1)
Questions & Answers
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Christopher M
July 8, 2015|
Answer
Response from GuestRelationsDept | Property representative |
Hello, We do offer Senior and Veteran discounts, please call 1-800-571-2933 for reservations and to answer any of your additional questions.
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Votes
Room Tips
"Avoid this hotel it's disgusting!!!!"
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"Farthest one away from the expressway"
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"East side second floor rooms would be quieter."
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"Don't stay here. That's your best bet."
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