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Hotel E Real

Traveler (27)
Room & Suite (21)
Pool & Beach (1)

About

Location
Cleanliness
Service
Value
Great location and friendly service! Close to Great America Theme Park, Winchester Mystery House, Downtown, Santa Cruz Boardwalk, Santa Clara University, Stanford University, and the San Jose Airport. Our amenities include, but are not limited to, Free Continental Breakfast, In-room coffee, Microwave and Refrigerator available, Free Newspaper, and Swimming Pool. Great value - visit us soon!
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Property amenities
Free High Speed Internet (WiFi)
Pool
Breakfast included
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Room features
Air conditioning
Microwave
Refrigerator in room
Non-smoking rooms
Good to know
HOTEL CLASS

Location

Full view
51Somewhat walkable
Grade: 51 out of 100
89Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
245Reviews
39Photos
1Q+A
55Room tips
Traveler rating
  • 77
  • 60
  • 40
  • 25
  • 43
Time of year
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Popular mentions
This place is nothing special but its clean close to where I needed to be and the staff was very friendly. It is a little noisy so close to El Camino and all the traffic but close to my destination and places to eat. I would stay again
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Response from GM_Front_Desk, General Manager at Hotel E Real
Responded today
Dear Michele, Thank you very much for your feedback. We are happy to know that you appreciated our convenient location, friendly staff members, and clean accommodations. We are sorry to hear that you were at all troubled by outside noise, however. We hope that your time in the area was a success, and we would love to be able to serve you again at a later date.
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The remote control for the heater did not exist and I had to climb up on a flimsy chair to adjust the temperature. Did not make me happy. "Do not disturb" tag did not exist. I was in a hurry to go and did not have time to talk to a clerk about the tag. Since the "Do not
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Response from GM_Front_Desk, General Manager at Hotel E Real
Responded Feb 4, 2019
Dear Cotick, Thank you for sharing your thoughts about your recent stay with us. We're sorry about the difficulty you encountered adjusting the heater and apologize for failing to provide a "do not disturb" sign. We'll be passing your comments along to our team. Also, please note that our housekeeping team never goes through our guests' belongings and we always make sure to provide our visitors with fresh linens. We wish you nothing but the best and hope to have you back soon.
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If I could give a 0, I would! We were not expecting to be staying at “The Ritz” but I did not expect a flea bag motel. First of all to charge $100 as a deposit is rediculous, there was not anything worth over $25.00 in the room! The towels looked like they had been used as old
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Response from GM_Front_Desk, General Manager at Hotel E Real
Responded Jan 28, 2019
Please accept our apologies that your recent experience did not meet your expectations. It is always our intention to provide an excellent experience to our guests and we are sorry for any lapse that you received during your visit in regards to cleanliness of the rooms and confusion on some of the charges. Your concerns will be passed on to our team to make sure that they are addressed immediately. Thank you for taking the time to reach out. We always value our guest feedback. We wish you happy and safe travels.
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Let me just say this hotel is in a great location. Very close to the stadium and lots of restaurants. But this place is a place only to sleep. Not nice at all. The room was clean but so dated. Very low pressure in the shower and very little hot water. Requesting more
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Response from GM_Front_Desk, General Manager at Hotel E Real
Responded Jan 17, 2019
All guest feedback is appreciated as it helps us know which areas our team needs to focus on improving. We're pleased to hear that we were able to provide you with clean and convenient accommodations during your time in Santa Clara. Thank you for sharing your feedback regarding the property and decor, we will consider this when making future improvements. We're sorry that the shower wasn't to your preference and that you felt you were unable to request more towels. We will speak with our housekeeping department to ensure that all rooms are well stocked prior to check-in. We wish you happy and safe travels, and if you find yourself in the area again, we welcome the opportunity to provide you with the stay that you expected.
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This place was terrible. The beds were hard. It was outdated. The shower had no pressure. I would not stay here ever again! The pillows were flat. We had 3 people in the room and put that when booking it and they only gave us 2 towels. And it’s too far from downtown.
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Response from GM_Front_Desk, General Manager at Hotel E Real
Responded Jan 15, 2019
The issues you raise are important to us. Please accept our apologies for any issues with the bedding and bathroom. Your feedback helps us improve, and we'd appreciate the chance to provide you with more comfortable accommodations.
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Photo provided by managementHotel E Real
Three Queen Room
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Hello, We do offer Senior and Veteran discounts, please call 1-800-571-2933 for reservations and to answer any of your additional questions.
0 votes
"ask to be away from the corner where the over pass is should be quieter"
"make sure the room is being cleaned and go thru all the rooms specially the bathroom area"
"Make sure the A/C works and the remote is able to be found easily if there is one."
"Beds are a little too hard"
"room 208, king sized mattress easily fit a family of 3"
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PRICE RANGE
$101 - $220 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
vagabond inn santa clara hotel santa claravagabond hotel santa claravagabond motel santa clara
LOCATION
United StatesCaliforniaSanta Clara
NUMBER OF ROOMS
74
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