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Embassy Suites by Hilton Hotel Santa Clara

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Embassy Suites by Hilton Hotel Santa Clara
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629 Reviews from our TripAdvisor Community

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Showing 614: English reviews
Visalia, California
1 review
5 of 5 stars Reviewed 6 days ago NEW

For what you pay for hotels, breakfasts, drinks at night and parking, you can't beat the price of this hotel. It is clean and accommodating. Compared to other embassy suites, it has room for improvement. Front desk clerks need to improve overall attitude and the sitting rooms are very dark (no windows).

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 731suzys
Mike R, Assistant General Manager at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

Thank you for taking the time to post your feedback about your stay with us on Trip Advisor. These comments are vital to our growth and improvement as a hotel, we truly appreciate the opportunity to see our property through our guests eyes. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

I had to attend a meeting in Santa Cruz and I flew our of San Jose the next day. This hotel is 10 min from the airport. It was nice. I checked in online. I was late six hours. It was easy to get to. The room was nice. There was a cheerleading competition going on and the room next... More 

Helpful?
Thank StThomas C
Mike R, Assistant General Manager at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

Thank you so much for your comments and I am very happy to hear you enjoyed your stay and will be back next time you are in the area. More 

Erie
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I stayed here for business trip and checked out this morning. Good thing about this hotel is the location as it is close to San Jose and highway 101. Bad thing is that it is next to highway 101 and you hear cars driving by all night long. I stayed on the 9th floor but still heard cars driving by.... More 

Helpful?
Thank jckim80
Mike R, Assistant General Manager at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

Thank you for taking time out of your busy day to provide us with your honest feedback regarding your stay with us. We take all of our guests feedback very seriously and use it to improve for the future. More 

Minneapolis, United States
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We used the pool and spa, both were fine. The room as dark and curtains were off the track. The breakfast was good, similar to most Embassy Suites that I've stayed at. I expected more for the price that was charged.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Todd A
Mike R, Assistant General Manager at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

We truly appreciate your honest feedback regarding your recent stay with us, we will address them all with our leadership team so we can improve for the future. More 

Modesto, California
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff are great and really went all out when they found out it was my daughter's birthday. They really made her day. Very close to Great America. I would suggest Embassy Suites to any one and day of the week. Plus the breakfast was on point.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Lisa E
Mike R, Assistant General Manager at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

Thank you so much for providing us your positive feedback, we truly appreciate you taking the time out of your busy day, and we hope you will be back again soon. More 

San Jose, California
1 review
5 of 5 stars Reviewed 2 weeks ago

Hotel Staff and All Guest that weekend were amazing. My family and I had. blast! We will be back! The gentleman that checked me in was super helpful with lots of information to share. He made us feel very welcome!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank V4272IJmichelleg
Mike R, Assistant General Manager at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

I am so happy to hear about your amazing stay with us, we hope to see you back out here again soon! More 

Stockton, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Pool was dirty, extremely small, no towels nor badic amenities, parking is hard to find and couldn't find a place to sit for breakfast, spending what we did here was regrettable and if were able to do it again, would choose differently

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank stephent165
Mike R, Assistant General Manager at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

I am terribly sorry to hear that you did not enjoy your stay here with us, we will present all of your feedback to our leadership team and work on it to improve moving forward. More 

Sacramento, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I should start this review off by saying it's my fault I didn't complain to the front desk right after we checked in. We get to our room and as soon as we walked in it smells like bad body odor. We look around the room, I go to the window, and sure enough, there's the freeway. We came to... More 

Helpful?
1 Thank 1raidergirl
Mike R, Assistant General Manager at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

I am very disappointed to hear about the issues you experienced during your most recent stay with us. We will be addressing all of your comments with our housekeeping team to prevent this from happening in the future. More 

San Jose, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The service was not what I expected at a Embassy suites. The staff was unprofessional and services was poor. The manager reception was limited to drinks but the hor d'oeuvers was great variety. The restaurant charged s 20% gratuity ordering appetizers. I don't mind tipping but not happy hour. Each hotel is different I understand

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Juanita G
Mike R, Assistant General Manager at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

I am sorry to hear your experience at our property was not more positive. We will use your comments and work with our team to improve for the future. More 

Whittier, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Embassy Suites properties offer nice perks, but this location is rather stale. Decor is bland, property feels outdated. It was a crowded time, with one elevator out of service making travel up the hotel a challenge. Pool is tiny and likely not something to bank on when considering this property. The bathrooms were tiny, smaller than a regular room bathroom.... More 

Helpful?
2 Thank CDGISME
Mike R, Assistant General Manager at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

Thank you for taking the time to provide us with your honest feedback regarding your stay. We truly appreciate the opportunity to see our hotel through our guests eyes, it only can help us to improve for the future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Each of our 257 spacious rooms and two-room suites features a master bedroom with king-size bed, separate living area complete with wet bar, refrigerator, microwave oven, coffeemaker, hairdryer, full size iron and ironing board, queen-size sofa sleeper, two televisions with remote control, two telephones with voice mail capability, High Speed Internet Access and a well lit dining/work area. ... more   less 

Additional Information about Embassy Suites by Hilton Hotel Santa Clara

Address: 2885 Lakeside Drive, Santa Clara, CA 95054
Location: United States > California > Santa Clara
Price Range: $162 - $468 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Santa Clara 3.5*
Number of rooms: 257
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels, Hotels.com, Priceline, Hotwire, Odigeo, Cheap Tickets and Travelocity so you can book your Embassy Suites by Hilton Hotel Santa Clara reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Santa Clara
Santa Clara Embassy Suites
Hotel Style:
#3 Romantic Hotel in Santa Clara
#8 Family Hotel in Santa Clara
#9 Business Hotel in Santa Clara
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