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Biltmore Hotel & Suites

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Biltmore Hotel & Suites
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464 Reviews from our TripAdvisor Community

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Showing 442: English reviews
Santa Clara, California
Reviewed 2 days ago NEW

Great hotel - near the San Jose airport, convenient to many areas. Meeting space is excellent and the staff is extremely helpful. Last minutes changes are also met with courteous customer service. Looking forward to using them in 2017.

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Helpful?
Thank DC2016SC
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this review

Thank you for leaving us a great review! We hope to host your meeting again in 2017. Wishing you and your team, Happy Holidays! Safe Travels, Stephanie E. Guest Relations

San Diego, California
Reviewed 4 days ago NEW

Had to stay here because another hotel overbooked us. We attended the Tony Robbins event and were dead tired and upset at the situation. We called the Biltmore for availability and was able to make a reservation really late at night. Upon check in the front desk clerk informed us that our credit card wasn't going through but he was...

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Helpful?
Thank mdjokichm
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this review

Dear mdjokichm, It is never fun to learn that a hotel overbooked you and I am happy that this unfortunate mishap guided you in our direction. We pride ourselves on our customer service so I know our front desk and guest services staff will be very glad to hear they exceeded your expectations. The next time you are in Santa...

Fresno, California
Reviewed 4 days ago NEWvia mobile

$269 per night . Small room. Water filled in tub while using shower. No continental breakfast. The Bed was satisfactory. Totally not worth what we paid. Banging on our walls 8am (workers ) restaurant empty and way over priced.

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Helpful?
Thank kathleen l
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this review

We appreciate your feedback and are truly sorry to hear that your stay was overpriced and less than satisfactory. Perhaps we can welcome you back on a weekend night (Friday or Saturday) with a complimentary upgrade to a tower suite and complimentary hot buffet breakfast for two people. Give me a call at (408) 346-4713 when you're ready to make...

Reviewed 6 days ago NEW

I just had my birthday celebration at the Saratoga Ballroom last weekend. The preparations leading up to it were detailed and organized. Thanks to their event coordinator Jane Cabalce. She made everything easy for us. The venue was wonderful, the food very tasty and well presented. The manager of the night, Alex, was very helpful and attentive. The head of...

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Helpful?
Thank Nati S
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this review

Hi Nati, Thank you for choosing the Biltmore Hotel & Suites for your recent birthday celebration. I am ecstatic to read that the planning of your event was a complete success with the help of our management and banquet staff. Wishing you more birthdays to come and hoping we can host you and your family again in the future. Happy...

Oakland, California
Reviewed 1 week ago

Got a room the weekend of Thanksgiving for my little family and I. Tony at the Front Desk was great help and very courteous. Room was nice and clean and spacious. Would definitely stay here again in the future.

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Helpful?
Thank josephmalone
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this review

Hi Josephmalone, Thank you for sharing your experience during your recent stay. We look forward to welcoming you and your family back to Santa Clara. Happy Holidays! Safe travels, Stephanie E. Guest Relations

.
Reviewed 2 weeks ago via mobile

This place was great! The bed was so soft! The room was clean. The bathroom could have been a little more clean but it wasn't bed enough to call the front desk just a lot of dust. On the down side the towels they gave me had black spots all over them, luckily I always take my own towels. Other...

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Helpful?
Thank 695ashlyf
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this review

Dear 695ashlyf, Thank you for sharing your hotel experience during your recent stay. I am disappointed to hear that the bathroom was not clean and that our towels had black spots. Perhaps the towels got mixed in the dryer with a linty batch. Your feedback will be communicated with the appropriate department manager to ensure we double check the cleanliness...

Reviewed 2 weeks ago

A special shout out to the front desk guys, John/Garret/Don who were repeatedly helpful during my week-long corporate visit. Great trip, great hotel. There were several private parties going on, some louder than others, but they didn't interrupt the experience too badly.

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Helpful?
Thank Curtis M
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this review

Hi Curtis, Thank you for leaving us a wonderful review. I am so happy to read that your visit to Santa Clara went great. Unfortunately, when the hotel is occupied with several groups in-house, it is difficult to control the noise level. I'm glad the noise level wasn't too bad that it made your stay uncomfortable. We hope you'll come...

Reviewed 2 weeks ago via mobile

We came up for the New England Patriots game. Great staff, very comfortable King size bed. Close to Levi stadium, Great America amusement park, Intel museum, etc. Easy pick up using Lyft. Swimming pool and room service.

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Helpful?
Thank michael l
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this review

Dear Michael, Congratulations on the Patriots win against the 1-9 SF 49ers and congratulations to Brady on his 201 career wins! Thank you for the 5-star review. So happy to hear that everything worked out well during your stay. Safe travels and Go Patriots! Happy Holidays! Stephanie E. Guest Relations

Reviewed 2 weeks ago via mobile

Lobby looked like it was under construction but there were no construction workers... Bed was comfortable enough but the decor reminded look like a college student had designed it around their dorm room...all that was missing was the milk crate book shelf...!!!

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Helpful?
1Thank Ian B
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this review

Dear Ian, I am sorry to read about your unpleasant observations. Our lobby has not been under any recent construction. Perhaps you stayed with us during the same week we were doing our routine deep cleaning of the lobby floor and surrounding areas. We work hard to ensure that the cleanliness of the hotel is flawless and we will strive...

New York City, New York
Reviewed 3 weeks ago

I booked the Biltmore for a conference a couple of months in advance and booked a king room. Looking at the rates for a king room as I waited in the lobby, the posted rates were $111 for a week night. My rate is $386.10. My office called 3 different times to request an early checkin around 11:30am based on...

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Helpful?
Thank 10965frequentguest
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Biltmore Hotel & Suites in Santa Clara, California is your ideal 3 Star Bay Area hotel, offering meeting facilities, pet friendly rooms, family friendly rooms and packages, and a San Jose Airport shuttle all near California's Great America and the Santa Clara Convention Center. ... more   less 

Additional Information about Biltmore Hotel & Suites

Address: 2151 Laurelwood Rd, Santa Clara, CA 95054-2754
Location: United States > California > Santa Clara
Price Range: $124 - $446 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Biltmore Hotel & Suites 3*
Number of rooms: 263
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Also Known As:
Biltmore Hotel And Suites, Silicon Valley Central
Biltmore Hotel Santa Clara
Biltmore Hotel Silicon Valley Central
Hotel Style:
#4 Romantic Hotel in Santa Clara
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Questions & Answers

Here's what travelers have asked, with answers from Biltmore Hotel & Suites staff and other travelers.
7 questions
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Washington
4 months ago
Los Angeles, California
6 months ago

See all questions (7)

Questions? Get answers from Biltmore Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“tower suites are great!”
 of 5 bubbles lisapE3950IW, 3 weeks ago | Read review
“Upper floors away from elevator”
 of 5 bubbles 93tiffanya, 3 weeks ago | Read review
“Ask for a room in the towers not at the front of the building”
 of 5 bubbles GrassValley_Brit, 4 weeks ago | Read review
“Near the SJC airport”
 of 5 bubbles vlaratorres, Oct 11, 2016 | Read review
“Look for another place to stay”
 of 5 bubbles funclayton, Oct 5, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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