Inn At East Beach

1,013 reviews

#25 of 55 Hotels in Santa Barbara

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1029 Orilla Del Mar, Santa Barbara, CA 93103-3705

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Guests1 room, 2 adults, 0 children

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Traveler (240)

Room & Suite (578)

Pool & Beach (39)

About

4.0

Very good

1,013 reviews

#25 of 55 hotels in Santa Barbara

Location

Cleanliness

Service

Value

Just steps to Santa Barbara's best beach - Exclusive East Beach Resort area near zoo, wharf and shopping.

Full view

Property amenities

Paid private parking on-site

Free High Speed Internet (WiFi)

Pool

Free breakfast

Bicycle rental

Baggage storage

Non-smoking hotel

24-hour front desk

Street parking

Wifi

Pool / beach towels

Outdoor pool

Heated pool

Breakfast buffet

Snack bar

Sun loungers / beach chairs

Sun umbrellas

Room features

Housekeeping

Wake-up service / alarm clock

Refrigerator

Flatscreen TV

Room types

Non-smoking rooms

Good to know

HOTEL CLASS

HOTEL STYLE

Green

Family

Languages Spoken

English, Spanish

1,013Reviews12Q+A100Room tips

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Popular mentions

virginial677 wrote a review Dec 2020

San Francisco4 contributions

Fit for dogs, not for humans!

Terrible. Old, needs renovation. Allows dogs but does not do a deep clean after. Carpets smelled, rooms were musty. My son and I both attempted staying there, we tried 3 rooms between us. They all smelled. I asked for a refund with calls, email and speaking to the front desk on my way out. Nothing from the manger, no response. For the same price I went to the Hyatt at State ST, that also allows dogs, had a new, sparkling clean room. Terrible customer service experience.

Review collected in partnership with this hotel

Date of stay: November 2020

Helpful

Earl wrote a review Nov 2020

1 contribution

Stay

Stayed there a couple weeks ago and the staff was wonderful. Dana was especially helpful and lovely and helped make my experience enjoyable. Always made sure to get me the room i preferred and always made it wonderful.

Date of stay: November 2020Trip type: Traveled on business

Helpful

Response from Inn at East Beach A Boutique Hotel, General Manager at Inn At East Beach

Responded Nov 17, 2020

Hello Earl, Thank you so much for taking time out of your day to leave us a review, these really help us improve our business and give recognition where deserved. We take pride in all of our guest services hosts so we are happy to hear the staff was accommodating. We are thrilled to hear that you enjoyed your stay with us and we hope that you will choose to book another stay with us soon!

SuzyK wrote a review Oct 2020

San Diego, California2 contributions1 helpful vote

Great Stay!

We had a great visit. The room was clean. While we knew there would not be air conditioning, there was a large fan in the closet that was sufficient to keep us cool, along with the ceiling fan. We had no problems reserving the pool when we wanted (1 family at a time). Front desk staff was super friendly and helpful. Breakfast was simple but is better than nothing. Location was great - close to beach, walking distance to the zoo. No elevator, so plan accordingly. No great restaurants in walking distance (a Mexican Food Truck, Habit Burgers, and a couple of fancier hotel restaurants that were booked at dinner time.) Hotel seemed full — you would not know there is a pandemic going on, but a very pleasant stay!

Review collected in partnership with this hotel

Date of stay: October 2020

Helpful

Response from Inn at East Beach A Boutique Hotel, General Manager at Inn At East Beach

Responded Nov 17, 2020

Hello Suzy, We greatly appreciate you taking time to write us a review, we look forward to hearing feedback from guests as they are our way of learning and growing as a business. We are happy to hear that you were satisfied with our modifications to the hotel due to COVID-19. Although it is an uncertain time for many, we try to do our best to accommodate our guests in the safest way possible! We always strive to have friendly customer service so we are pleased to hear that you are happy with your interactions with our guest services hosts. Despite the downsides of your stay, we hope that you overall enjoyed your experience with Inn at East Beach and if you would like to talk about your stay any further, feel free to reach out.

Mom_of_Alex wrote a review Oct 2020

Los Angeles, California157 contributions55 helpful votes

Some Good, Some Bad

There were many nice things about this hotel. It was very clean and they take their COVID protocols very seriously. I appreciated that they still made breakfast available. Yes, everything was prepackaged, but many other hotels simply cancelled their breakfast completely. The free bike rentals were great. We rode around for nearly 4 hours--a really great way to see Santa Barbara. Everyone is very nice and service was efficient. However, 2 problems kept me from giving this hotel a higher rating. The beds were awful. They were very soft, and anytime the other person moved even slightly, you would feel it and be woken up. The internet service was extremely unreliable. It would work for a minute and go out for a couple of minutes, then work another minute or two before failing again. Very frustrating.…

Date of stay: October 2020

Rooms

Service

Sleep Quality

Helpful

Response from Inn at East Beach A Boutique Hotel, General Manager at Inn At East Beach

Responded Nov 24, 2020

Hello there, We appreciate you leaving us a review, hearing feedback from our guests is always welcome since this is how we learn and grow as a business. We are pleased to hear that you enjoyed our breakfast service, we always try to accommodate our guests and we look forward to the day that we will be able to serve breakfast as we used to! We deeply apologize for your issues with the beds and the internet service, we will take note of this to try to prevent these types of issues in the future. We are happy to see that you enjoyed your stay overall despite some of our flaws. If you would like to talk about your stay with us any further, feel free to give us a call and we would be more than happy to talk to you.

Moira D wrote a review Oct 2020

2 contributions

Excellent Location & Friendly Staff

Excellent location, quiet & friendly staff. Reasonably priced for Santa Barbara. Clean room. Would have preferred a standard coffee maker opposed to a single cup Kuerig. Comfortable bed. No air conditioning, room was stuffy in the afternoon.

Review collected in partnership with this hotel

Date of stay: October 2020

Helpful

Response from Inn at East Beach A Boutique Hotel, General Manager at Inn At East Beach

Responded Nov 24, 2020

Hello Moira, Thank you very much for taking the time out of your day to leave us a review, they are always welcome and it is a way for us to learn and grow as a business. We are pleased to hear that you enjoyed your stay at Inn at East Beach and your negatives have been noted and will be brought up for discussion. Due to us being an older property we unfortunately do not have air conditioning but it is something that we are definitely looking into to ensure maximum comfort for our guests. We are always excited to hear that our guests enjoy the customer service that our staff provides, it is something that we pride ourselves in. We hope that you may consider staying with us in the future. If you have any questions regarding your stay with us or just in general, feel free to reach out.

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