For $4,000/night one expects an excellent experience. SYR is coasting on its location and past glory but isn't currently delivering an experience that matches the price. It has been a long time since they had unique decor and brought freshly popped popcorn to the rooms! Let's start with the exceptional: the location is amazing and having mostly stand-alone cottages provides one with privacy and a real get-away feel. Every room has an EV charger, which is very thoughtful, and the pool area has been re-done, has small gym, a mini golf course, and a bocce pitch. Then there are the rooms and the dining, which are not exceptional. Everything is fine in the rooms, but fine and adequate don't match the price: the decor is very ordinary, towels are small and scratchy rather than luxurious. The turn-down service is below average--shades/drapes were not drawn, lights were not dimmed, no little "goodnight" amenity was provided. We had our child with us and requested a roll-away, which was in the room folded up; we had to move furniture and set it up ourselves, and, unlike other high-end hotels in SB, there was nothing special for our child. In contrast, El Encanto provides children's slippers, robes, gives children feed for the turtles in their pond, and always gives them some kind of gift. SYR used to serve breakfast anywhere on the property, and it was so lovely to dine in the gardens; now it is in-room or at the restaurant. However, on Sundays breakfast ends at 8:30 (yes, in the morning), which was not explained to us at check-in. When we went down at 8:45, the restaurant staff was quite rude and said it was "in the letter" the front desk gave us. When we asked if we could return for brunch when the restaurant re-opened at 11:00, we were told they were booked and didn't have a place for us. The pool restaurant is nice and the staff there was super friendly, but it does not open until 11:00. Our impression was that the whole dining experienced is designed for outsiders and guests are treated as second to their local customers. SYR was our second choice, as out first choice, El Encanto, was fully booked. It will remain a second-, or even third-choice for us after our recent experience.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.