We stayed here for a family getaway because we thought they had good amenities. We discovered that everything was poorly maintained and the quality was not great. We also brought tennis gear but they forced us to rent their shoes (we were wearing Nike running shoes) for another $10 each. Also, they have a $70 minimum when renting a fire pit and didn’t clean your room unless you asked. We should have gone somewhere nicer. Lesson learned.
I can’t say enough good things about this resort. First and foremost, it is located in the best yet secluded location in beachfront Santa Barbara, close enough to the pier, yet far enough from the crowds. The rooms are very clean and patios are very well maintained. The bars and restaurants have amazing varieties of food and beverage options. As the old saying goes: “You never get a second chance to make a good first impression.” Being greeted by Sarah in the front desk this afternoon with her phenomenal service made my stay even more of a diamond experience. She is a genuine asset to your wonderful resort!! Thank you Sarah. Joel T.
The cost shown does not include Parking at Euro 35 and a Euro 30 resort fee which in my thought is just a complete rip off given that again you have homeless people asking you for money the moment y step across the road at the front of the property- while I have not been in the US for some years the costs are out of control the homeless and drug issue makes me nervous and it offers very poor value against Europe or the Far East — this hotel while nice - d the rooms are large the food on offer is good and the staff friendly does not offer value for money even though it’s location is good
Amazing Customer Service! They really know how to cater to families and businesses!! Great views and the rooms were perfect! We had a large group for our kick - off yearly Management Meeting and we will make the SB Hilton our home from now on to continue our conferences in Southern California! This is a 5 star hotel.
My daughter's room had silverfish and ants, and the heater was broken. I was only offered a different room for the remaining two nights and $200 back instead of a refund for the night that she spent in 52° room. My room had ants as well. Hallway carpets were plastic-covered and construction workers were walking everywhere, sharing elevators. Parking system failed and no one was answering the help buttons, leaving us stranded inside and outside the lot. Felt like a motel not a "resort". Food was great, beach was great, but the accommodations soured the entire stay.
We had a fabulous 2 nights in a ground floor Fuschia room with perfect seafront views. I’d like to say a big thank you to Cedric on reception for his outstanding service and consideration. A lovely hotel in a great location.
Came here for a night to celebrate Valentine’s Day. Kezai started out the stay right with great room placement. The hotel had a cute pop up shop for Valentine’s Day and I picked up some chocolate covered strawberries with were great. The room was awesome with an amazing view of the ocean. The room was well appointed, but the staff is what makes it really special. The front desk, concierge, gift shop staff, and bar staff were all super pleasant. The hotel is walkable to the funk zone and we would certainly return to this hotel.
My stay at the Hilton was so enjoyable because it is a beautiful and well-kept property, and the staff is outstanding! From the Front Desk to the Management, the Concierge to the Housekeeping staff, are all so polite and friendly. Even though the hotel was fully booked and had many customers requesting special accommodations, I saw how helpful they were to everyone. Even the dining staff and Bellman driver were attentive and made for the most pleasant experience. Santa Barbara is a beautiful city and very accessible, but I experienced the most fun staying on-site, eating in one of the restaurants, and enjoying the view. Santa Barbara Hilton is by far my favorite of all the Hiltons I've visited and my first choice for vacationing and business. Thank you, Alberto, Kezai, Marrissa, and all the staff; you are the best! …
We have stayed here several times. The hotel is lovely, and the breakfast is fantastic. The manager, Kezai, is wonderful. He went above and beyond to assist with the help I needed. As a Hilton Diamond member, I was beyond impressed with Kezai's service. I am looking forward to my next trip!
The hotel was excellent, the best of all was Gary's (security) customer service. He was so nice and friendly. Every time he would see us, he would great us with a warm smile. He is definitely an assent to the hotel and would come back just to see him. The outdoor hot tub is definitely a must, and all the food was delicious.
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