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Hotel Indigo Santa Barbara

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121 State St, Santa Barbara, CA 93101-3529
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (127)
Room & Suite (55)
Dining (9)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Indigo Santa Barbara
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#26 of 55 hotels in Santa Barbara
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Hotel Indigo Santa Barbara blends historic splendor with sophisticated design and offers eco-friendly, artful lodging steps from the Amtrak station, MOXI, Funk Zone, Stearns Wharf, and Urban Wine Trail. Contemporary art and colorful murals grace this 41-room, pet-friendly, boutique hotel. Our on site Santo Mezcal restaurant and bar is open for breakfast, lunch, happy hour, and dinner. Our sleek, modern, micro guest rooms feature comfy beds with premium linens, usb-media-ready tvs, ergonomic workstations, space-efficient storage, wet bathrooms with spa-inspired showers with 8 ft. high showerheads and Aveda products, and yet the smaller footprint characteristic of environmentally friendly lodging. Select rooms have private outdoor gardens and mountain views. Facilities include a business center, fitness studio, boardroom, art library, open-air lounges, and a contemporary art gallery in partnership with the Carolyn Glasoe Bailey Foundation with free Wifi throughout the hotel.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Snack bar
Bicycle rental
Bicycles available
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Special diet menus
Vending machine
Business Center with Internet Access
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Safe
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, French, Spanish, Chinese and 1 more
578Reviews4Q+A100Room tips
Traveler rating
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  • 14
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Popular mentions
Eaglekeeper0059 wrote a review Feb 2021
Rialto, California9 contributions
First off after reading several reviews and finding that there is no elevator I called and spoke to Kelsey and explained that I am a disabled Vet and need to have a first-floor room because of injuries that make climbing stairs difficult, she asked if I could hold and she would check on the dates I would be in town, she told me that they had one and changed my room, she is very polite and takes care of customers. We arrive at around 8:00 PM and was greeted by Issac, we asked about restaurants in the area he was more than happy to assist. My room was very nice and the patio was a nice place to relax. As other reviews have said the rooms are on the small side but I don't need a dance floor, just a place to lay my head after a day at the beach. Great job to Kelsey and Issac. Oh yes the train station is next door and I know the train leaves the station around 0600, They blew the horn but I did not hear it.
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Date of stay: February 2021
Rooms
Service
Sleep Quality
Room Tip: rooms on the west side are quieter
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Response from General Manager, Owner at Hotel Indigo Santa Barbara
Responded 3 weeks ago
Hello Dennis W, Thank you so much for taking the time to review our hotel after your most recent stay. We are very lucky to have Isaac and Kelsey as part of our team, I will pass on your kind words to them. The entire staff and I look forward to your return. Sincerely, Luis Mendoza General Manager
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winepair wrote a review Dec 2020
Lodi, California159 contributions96 helpful votes
We stayed here for one night while traveling for a business trip. Booked one of the rooms with the small patio and it was very charming. We had our dog, so it was nice to have a little outdoor space. We did take out food and ate there in the patio. Also really great and friendly service. Special compliments to Mindy who greeted us and also helped us check out. Wonderful location and can walk to the ocean. Would definitely stay again. Rooms are a bit small but still quite charming.
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Date of stay: December 2020Trip type: Traveled on business
1 Helpful vote
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Response from General Manager, Owner at Hotel Indigo Santa Barbara
Responded Jan 29, 2021
Greetings Winepair, Thank you so much for taking the time to review our hotel after your recent stay. I am delighted to hear that you were fond of our hotel including location and staff. Please come visit us again, the entire staff at Hotel Indigo look forward to it. Best, Luis Mendoza General Manager
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Orli Eden wrote a review Oct 2020
2 contributions
Share review Embed review Write an update Edit review 10/1/2020 It saddens me to write this review, but the management at this hotel are more interested in grabbing your money than making sure the guest is treated fairly. Their business model must target one-time tourist business with flashy ads and poor service. I made a reservation with one of their marketers and never got a confirmation. When I called the hotel to confirm my reservation, they told me I didn't have a reservation so I had to make a last minute reservation at another hotel. Then I got charged a $219 cancellation fee for not showing up at their hotel. When I called to ask why I was being charged they told me that it turns out I did have a reservation but they didn't see it before because they got confused by the initial of my middle name. Yet, they wouldn't give me a refund. They sent me on a goose chase to the third party marketer for the refund, and the third party marketer told me they would refund me but the hotel wouldn't allow it. I then sent the management two emails and they didn't even have the courtesy to respond. They just kept my money. I am a repeat travelor to Santa Barbara and they didn't care. I even offered to have them keep my money and just credit me with a room on my next visit. They didn't respond. They just kept my $219. I am part of a group that has frequent workshops and annual conferences in Santa Barbara and I am telling all about the unethical way this hotel behaved.
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Date of stay: September 2020Trip type: Traveled on business
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Response from IHG Service, Owner at Hotel Indigo Santa Barbara
Responded Oct 15, 2020
Hi orlieden, Thank you for taking the time to post a review. I was very concerned to read your comments regarding the customer service received, reservation confusion, billing issue. I understand your disappointment, and this should not have been the case. I will share your review with our team for improvements on our end. We appreciate you for staying with us and in line with this, I sent you a private message to address your concerns. I appreciate you as our guest I still hope you would give us another chance in the future so this time we can show you how we make travel inspiring. Orlando A. Case Manager IHGService
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Ridge A wrote a review Sep 2020
Los Angeles, California1 contribution1 helpful vote
My girlfriend and I stayed here for labor day weekend - we brought our dog with us. Immediately after checking into our room (which was sworn to be expertly sanitized) I found my puppy playing with something just under the side of the bed. I look under the bed and find - not one - but TWO leftover pairs of smelly athletic pants... VERY gross. To make it even worse - my puppy was nuzzling his face in said pants and guess what -- there were MULTIPLE stray pubic hairs in these pants. It was disgusting. Who wants to check-in to a hotel and be exposed to this? Especially in the midst of a global health crisis while Santa Barbara has around 208 confirmed cases of COVID. It makes you wonder -- did they clean the sheets? Did they clean the toilet seats? The shower? Imagine this running through your mind your ENTIRE stay. Luckily they did switch us rooms (this is after the gentleman at the front desk lied to us and said there were absolutely no other available rooms)... we thought "surely it must be better than our last room". Well, we were wrong. Immediately upon checking into this new room we looked under the bed and there was a pair of leftover women's shoes. Not as gross as the athletic shorts, but still it proves there is a HUGE sanitization problem at this hotel. Do they actually clean these rooms?! Or do they just make them presentable? If a pillowcase isn't visibly dirty do they just leave it there? How about the blankets? This clear neglect - at a time where cleanliness should be their number one priority - makes me caution anyone planning on staying here. Keep in mind - ALL of this is happening when there are signs all over the hotel promising the rooms will be "Clean and Comfortable" - or they will make it right. Guess what they did to "make it right" for us? They gave us 2 drink coupons. What a joke.
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Date of stay: September 2020
Value
Rooms
Service
Room Tip: Choose a different hotel
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1 Helpful vote
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Response from IHG Service, Owner at Hotel Indigo Santa Barbara
Responded Sep 23, 2020
Hi RM_Abe24, Thank you for your review and for staying with us. I am sorry to hear the level of cleanliness in the rooms you received fell below your expectations. This certainly isn't what we want for any of our guests. I have shared your comments with our hotel management and have sent you a private message to obtain additional information about your stay. Hopefully, you'd consider staying with us again, so we can set things right, and give you a combined sense of comfort and safety on your next visit. Sincerely, Connie D Case Manager IHGService
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JasonFromArizona wrote a review Sep 2020
Arizona147 contributions116 helpful votes
+1
First time at this hotel and loved it! Friendly staff, clean room and a compact but workable fitness room. Best part about the experience was being able to enjoy the private garden patio of my room! Location of the hotel also cant be beat.
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Date of stay: August 2020Trip type: Traveled solo
2 Helpful votes
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PRICE RANGE
$143 - $320 (Based on Average Rates for a Standard Room)
LOCATION
United StatesCaliforniaSanta Barbara
NUMBER OF ROOMS
41
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Frequently Asked Questions about Hotel Indigo Santa Barbara
Which popular attractions are close to Hotel Indigo Santa Barbara?
Nearby attractions include Reagan Ranch Center (0.08 miles), Moreton Bay Fig Tree (0.2 miles), and MOXI, The Wolf Museum of Exploration + Innovation (0.02 miles).
What are some of the property amenities at Hotel Indigo Santa Barbara?
Some of the more popular amenities offered include free wifi, a fitness center, and a business center.
What food & drink options are available at Hotel Indigo Santa Barbara?
Guests can enjoy a snack bar during their stay.
Is parking available at Hotel Indigo Santa Barbara?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Hotel Indigo Santa Barbara?
Conveniently located restaurants include Mony's Mexican Food, Santo Mezcal, and Loquita Santa Barbara.
Are there opportunities to exercise at Hotel Indigo Santa Barbara?
Yes, guests have access to a fitness center during their stay.
Is Hotel Indigo Santa Barbara located near the city center?
Yes, it is 0.6 miles away from the center of Santa Barbara.
Are pets allowed at Hotel Indigo Santa Barbara?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hotel Indigo Santa Barbara?
The staff speaks multiple languages, including English, Spanish, French, German, and Chinese.
Are there any historical sites close to Hotel Indigo Santa Barbara?
Many travelers enjoy visiting Santa Barbara County Courthouse (0.9 miles), Casa del Herrero (3.5 miles), and Old Mission Santa Barbara (2.1 miles).
Is Hotel Indigo Santa Barbara accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.