Rose Garden Inn

140 reviews

#52 of 55 Hotels in Santa Barbara

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3643 State St, Santa Barbara, CA 93105-2521

1 (805) 491-9728

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Guests1 room, 2 adults, 0 children

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About

3.0

Average

140 reviews

#52 of 55 hotels in Santa Barbara

Location

Cleanliness

Service

Value

Complete renovation on March 2014

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Property amenities

Free parking

Free High Speed Internet (WiFi)

Wifi

Pets Allowed ( Dog / Pet Friendly )

Non-smoking hotel

Room features

Air conditioning

Microwave

Refrigerator

Flatscreen TV

Room types

Non-smoking rooms

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HOTEL CLASS

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140Reviews2Q+A20Room tips

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UCONNparent wrote a review Mar 2020

4 contributions

Filthy and smelly

First the mini fridge was not cleaned and had crumbs in it. At night I ran the a/c which was right by the bed and in the morning there was black lint all over my bed. The first night the party upstairs was loud and I called the front desk who asked them to quiet down. The next night I was woken up by loud music and what sounded like dancing from the upstairs room again. It was midnight and it took the manager screaming at them for about 15 minutes to get them to leave and drive away in their cars. I told the front desk in the morning I was leaving what happened and asked for the manager. She said it was her but there was nothing she could do. I asked for the owners name which she said was Ted and I left two messages and he never called me back. Gabby said I could have a $20 credit but I still have not received this. I lived in Santa Barbara for 22 years and go back often. This was the worst stay I have ever had and it was definitely not worth what I was charged.…

Date of stay: March 2020Trip type: Traveled with family

Helpful

Response from Jerre L, Guest Relations Manager at Rose Garden Inn

Responded Mar 27, 2020

We take all complaints seriously. If you feel your room was not up to your standards then please let us know next time and we will do our best to either change rooms if possible or correct the issues. We are glad we could get the people out of the room so you could get to sleep. These issues can be challenging and does occur every once in a while in the hotel industry. I will check into the $20 credit and see what transpired. Thank You Management

Tyria wrote a review Mar 2020

Staunton, Virginia100 contributions35 helpful votes

Pretty bad

There is damage to the walls and floor. The shower barely got hot and the shower head is at about 5'6" off the floor. The walls are paper thin and I could hear everything the neighbors were doing. The door has a deadbolt, but looks like it could be kicked in with little trouble. At least the bed appeared clean and was warm.

Date of stay: March 2020Trip type: Traveled as a couple

Helpful

Response from Jerre L, Guest Relations Manager at Rose Garden Inn

Responded Mar 12, 2020

Sorry to hear about your stay. We do our best to have a clean comfortable room with reasonable rates. We offer commercial hotel protection with locks. If a noise issue, then let us know and we will do what we can to remedy the issue.

Deb303 wrote a review Oct 2019

Ipswich, United Kingdom6 contributions7 helpful votes

Dirty

Only book this hotel if you like spiders, ants,cob webs, and lots of dust in your room! When we arrived in the there was over powering smell of cleaning products, slept in my clothes here as really didn’t feel comfortable. Told receptionist- she just said she would pass message on - no apology

Date of stay: September 2019

Value

Rooms

Service

Helpful

Response from Jerre L, Reputation Management at Rose Garden Inn

Responded Oct 13, 2019

Deb303, we're pleased to accommodate you at our hotel and we appreciate you sharing your feedback. We apologize for the cleanliness issue you had during your stay with us. And we will do our best to correct the issues. Your business is valued, and we hope to welcome you back for a much better experience.

Hayley H wrote a review Oct 2019

Stonham Aspall, null, United Kingdom26 contributions15 helpful votes

Awful Hotel

Eight of us were staying here for one night. We checked in, not to the friendliest of welcomes. One couple were given a room that had not been cleaned from previous guests, were given another room with no apology. One couple had ants and spiders in the room , no apology or change of room. One couple room had over powering smell of cleaning products & one couples room was oldish. We booked for the location but was very disappointed and we feel it spoilt our experience of gorgeous Santa Barbara. Before leaving we told receptionist of our issues and she just said I'll tell someone !!!! No apology given.

Date of stay: September 2019

Location

Cleanliness

Service

Room Tip: Don't book any......

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Helpful

Response from Jerre L, Reputation Management at Rose Garden Inn

Responded Oct 13, 2019

We're saddened to read about the service issues that you have experienced. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service and accommodations. We look forward to welcoming you back to our hotel.

Destinationunknown75 wrote a review Oct 2019

Imperial, California1 contribution

I don’t know about this place!

First we were given room 114 which as soon as we walked in I noticed a strong cleaning solution odor. I was relieved to see no carpet in room. But kinda grossed out by the bedding and furniture cover on the chair. The bedsheets has holes on them. And the furniture cover cover chair was so grimy, I can’t imagine what they were covering under there. Then I went into bathroom and when I lifted the toilet seat, it had a bunch of cleaning stuff sitting in toilet, which is when I wondered if it was where the strong smell was coming from, but that was not the worst. The worst was the toilet seat that looked like it had seen 50000 asses. It reminded me of a sketchy gas station bathroom. The white paint had been worn off and it just looked like the most tired worn out toilet seat. I didn’t even want to sit on it. I seriously couldn’t believe management would not go spend $20 on a new toilet seat. Really off-putting. And to be honest, it was slightly insulting for the $225 I paid for the room, to have to go in and use a toilet seat that was in that condition. After using the bathroom I went to turn on air and of course it didn’t work. The front office clerk came to my room and got it working after a few minutes but the air was warm only. She offered me another room and I took her up on it. Oh my! Moved to 117 what a difference!! The furniture was updated, the toilet seat didn’t look like it was from a gas station, and the air worked. That evening I saw the poor guy who walked into room 114 with his luggage and thought eh, it’s a guy, they don’t care as much. Then I felt bad cause his spouse and child walked in behind them. Later on that evening they had the door propped wide open which I imagine was due to ac not working and/or the overwhelming chemical smell from room. 114 def needs a remodel! I read in a review that it was kinda like a sham bam thank you mam type of room rental. That was the only thing I read regarding that kind of behavior. But let me tell you, I felt like I was in a room rented by the hour and it was freaking gross. Only bad thing about the room we got to, room 117 was there was no hot water in sink and in the morning it took about 20 min to get the water hot in shower. I eventually got some hot water to run but it shouldn’t be a luxury to have hot water, especially in a room at over 200 a night. Probably would not stay here again unless I absolutely had no where else to stay!!!! I wish I would’ve taken pics but I just wanted to get out of this room!…

Date of stay: October 2019Trip type: Traveled with family

Helpful

Response from Jerre L, Reputation Management at Rose Garden Inn

Responded Oct 9, 2019

Thank you for being our guest. It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your feedback as this helps us to improve the experience for future guests. We hope we have a future opportunity to restore your confidence in us.

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