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Motel 6 Santa Ana

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Motel 6 Santa Ana
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38 Reviews from our TripAdvisor Community

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Showing 35: English reviews
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

The GM was rude not only to my employees when they arrived for their week long stay, he was rude on the telephone to me as well when I called to find out what the problem was with the reservations that I had called in 3 days before their arrival. He cursed at me on the telephone, refused to give... More 

Helpful?
Thank Crystal M
1 review
1 of 5 stars Reviewed June 9, 2016 via mobile

I hate to complain , but the GM at this location was a racist , and a very rude person ! This was the most horrible experience , after having to be refunded for no reason after someone rented my room out !! And The GM who Checked us in didn't know how it happened!!he should be fired !

Helpful?
Thank wendy a
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 16, 2016 via mobile

I stayed here in April. The room was clean but the bathroom needed repairs, the shower was rusted and they didn't provide any shampoo or soap. The hotel staff were quite friendly, even though it was a last minute check in. Overall it was OK for one night. The location is about a mile from the airport, so if you... More 

Helpful?
Thank JT201677
1 review
1 of 5 stars Reviewed March 5, 2016 via mobile

Worse experience in my life. First of all the customer service was bad, but I thought to myself we are only staying one night. Then at the crack of dawn someone is banging at our door ( not knocking) banging! My boyfriend gets up to see who it is, it was a lady who looked very confused apologized and walked... More 

Helpful?
Thank Honey A
6Team, Brand Experience Team Member at Motel 6 Santa Ana, responded to this review

Dear Guest, Thank you for taking the time to post your review. It is important for all of our guests to feel welcomed, receive the highest level of service, respect and hospitality. We apologize for your unpleasant stay as a result of the concerns you describe. Safety and security are high priorities within Motel 6 standards for quality and we... More 

phoenix
Level Contributor
4 reviews
1 of 5 stars Reviewed December 20, 2015 via mobile

Low quality and they charge for everything. I would never recommend any one. Even wifi is charged and poorly maintained hotel. It does not worth the money spent. Only positive is near to i5 freeway. Their is very little assistance for the front desk.

Helpful?
Thank vijay8056
San Antonio, Texas
1 review
1 of 5 stars Reviewed November 18, 2015

For starters I was given the wrong room a smoker room instead of a non smoke room. I simply told them that was not what I reserved. Then when house keeping went to clean our room the same towels were still there instead of leaving clean towels. No free wi-fi...you have to pay $2.99 each night if you want to... More 

Helpful?
Thank 15Majestic
6Team, Brand Experience Team at Motel 6 Santa Ana, responded to this review

Dear Guest, Thank you for sharing your review. We are committed to delivering a clean, comfortable room and apologize for any failure in following through on that commitment during your recent stay. The customer service issues you describe are atypical to Motel 6 standards for quality, and we are sorry you experienced less than satisfying service during your visit. We... More 

Alexandria VA
Level Contributor
68 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed November 17, 2015

I stayed here 3 out of 5 nights in CA. Tues Nov 10 and Fri-Sat Nov 13-14. This was a great location that has convenient fwy access, was 10 minutes from the Orange Y, Mimi's Café, The Crab Cooker, Disneyland, and the John Wayne Airport. I stayed in room 122 the first night and then room 124 the 2nd night.... More 

Helpful?
Thank oquick1
1 review
4 of 5 stars Reviewed September 18, 2015 via mobile

I was on a trip with my brother and needed a one night stay. The room was really nice, the people were friendly, and the price was reasonable. The beds were comfy so I slept well! One thing I didn't like was the AC didn't work that well but that's the only thing I didn't like.

Helpful?
Thank Lance M
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 16, 2015 via mobile

I have never had such a bad experience in ANY other Hotel! I booked a reservation for a 2 night business trip stay. On the 2nd day of my stay, I return to find my room rented out to somebody else , my personal clothes, business materials, clothes and toiletries were removed from my room & shoved into a plastic... More 

Helpful?
1 Thank Robert10120
6Team, brand expericened team member at Motel 6 Santa Ana, responded to this review

Robert, Thank you for sharing your feedback. We apologize for any misunderstanding that may have occurred during your recent stay with regard your reservation and the inconveniences you experienced. Motel 6 standards for quality rest on our promise to offer the lowest price of any national chain by delivering the essential elements of a comfortable room for a satisfying stay,... More 

Chula Vista, California
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 30, 2015 via mobile

The staff was pleasant and helpful And Laura at the front desk was very helpful. However the rooms were not what was expected We had requested 2 non-smoking rooms that had to be changed to 1&1. Not good. Will never use a smoking room again. Could not get the smell out. The pool was not clean upon arrival but was... More 

Helpful?
Thank mmulkey
6Team, Brand Experience Team member at Motel 6 Santa Ana, responded to this review

Dear Guest, Thank you for posting your review. We apologize for the inconveniences you experienced with the availability of a non-smoking room. We are committed to delivering a clean, comfortable room and apologize for any failure in delivering on the commitment during your recent stay. We invite you to contact our Guest Relations department at 1-855-787-9864 to record the details... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Laundry Service

Additional Information about Motel 6 Santa Ana

Address: 1623 East 1st Street, Santa Ana, CA 92701
Location: United States > California > Orange County > Santa Ana
Price Range: $78 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Motel 6 Santa Ana 2*
Number of rooms: 79
Reservation Options:
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Also Known As:
Motel 6 Santa Ana Hotel Santa Ana
Motel Six Santa Ana
Santa Ana Motel Six
Santa Ana Motel 6
Motel 6 Santa Ana Orange County, CA
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