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Embassy Suites by Hilton Santa Ana Orange County Airport

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1325 E Dyer Rd, Santa Ana, CA 92705-5615
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Traveler (316)
Room & Suite (145)
Dining (23)

About

Location
Cleanliness
Service
Value
GreenLeaders Silver level
A gem among Santa Ana hotels, Embassy Suites by Hilton Santa Ana - Orange County Airport North features comfortable accommodations and a full range of thoughtful amenities. Located two-and-a-half miles from John Wayne/Orange County Airport, this all-suite hotel is located within easy reach of many Santa Ana, Costa Mesa, Irvine, and Tustin area businesses and corporations. Relax in a two-room suite with a separate living area and enjoy amenities such as two large, flat-screen TVs, a microwave and WiFi access. Host a corporate meeting or special event at this Santa Ana hotel, offering more than 8,000 sq. ft. of versatile meeting space for up to 380 guests. Relax while expert event planners take care of the details and enjoy all the support you need for business in the 24-hour business center. Start each morning with a free cooked-to-order breakfast and savor complimentary drinks and snacks at the Evening Reception*. Indulge in classic American cuisine and sample delicious signature desserts at the Sweet Spot Sports Bar & Grille. Bathe in this Santa Ana, California hotel's soothing whirlpool or plunge into the heated indoor pool. Re-energize with an invigorating workout in the modern fitness center, get some work done in the fully equipped 24-hour business center, or explore nearby Santa Ana area attractions. *Service of alcohol subject to state and local laws. Must be of legal drinking age. Parking: Self Parking is available to guest at $17.00 per night. Valet Parking is available to guests at $19.00 per night.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Free airport transportation
Business Center with Internet Access
Conference facilities
Parking
Free internet
Wifi
Public wifi
Internet
Hot tub
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast buffet
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Convenience store
Gift shop
Newspaper
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Private balcony
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Green
Languages Spoken
English, Spanish
Hotel links
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Hotel deals
1,579Reviews8Q+A100Room tips
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Popular mentions
Overall great experience at the hotel, especially by Yosef who drove me to the airport when I was running late for my trip. I called my Lyft later than I should have, and he instantly offered to get me there. Hotel staff is very friendly and accommodating and willing to go above-and-beyond for guests.
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Hotel's Favorite
We have stayed at this property many times and we love it. There's a Subway, Jack in the Box, and 711 within walking distance. Freeway is super close. Ron, the manager of the valet service was so helpful, really good customer service provided by him. I love the breakfast and they are not in a big rush to clean it all up if you 're running a bit late. The breakfast staff are all very friendly. We had a great balcony view, watched the planes come out of the clouds one night, beautiful.
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I have often stayed here over the past 10 years or so when I am in the area on business. The entire hotel has been remodeled and updated and the breakfast service is included. I don't think the quality can be beat for the price.
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Review collected in partnership with Embassy Suites Hotels
Great valet and breakfast staff. Check in was pleasant and then I got to my room. The smell of pesticides overtook me along with the heat in the room. I noticed that the shower was leaking and the lamp was broken. I dropped off my stuff, went to the front desk and requested service on the above items plus 3 towels and a blanket. I returned to the hotel 9 hours later and nothing had changed. I called down to the front desk and was told that I would be called back. I waited 10 minutes and nothing. Called again and was told that nothing could be done. I then went downstairs and talked to a supervisor. He told me the hotel was sold out but he would send up towels, blanket and air freshener. I waited 45 minutes and the items never showed up. The following morning I went downstairs and spoke to another supervisor. She offered me a new room. She told me the hotel was not sold out the night before. I was very angry and disappointed. I told her that since it was a new day I would allow her to fix my room as moving 2 kids was not what I wanted to do. She offered to comp me the night on my bill. We were gone that day for 14 hours and nothing was done. Let’s just say that nothing was done to my bill and I had to call the hotel when I got home. It was a horrible stay, nothing was fixed, management was not helpful and their promises are empty.
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Review collected in partnership with Embassy Suites Hotels
Response from John-HiltonHelp, on behalf of management at Embassy Suites by Hilton Santa Ana Orange County Airport
Responded yesterday
Dear 937allisonh, Thank you for taking the time to review your experience at our property. We’re very sorry you experienced an undesirable stay and level of customer service with us. We addressed the problems you mentioned with our team as we always appreciate feedback that will better our guest experience. The experience you had is unacceptable and rest assured, it will be handled and made right. Thank you, again, for alerting us to these issues.
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Hilton brand hotels are my go to and to have the worst experience at this location was disappointing to say the least. Stayed here for 3 nights/4 days with my family. Experience upon check-in was totally disappointing, didn't receive any kind of information about the hotel, I had to ask questions re. parking, room, etc. At one point the agent who checked us in was chatting on the phone with someone else about their dog. Our suite did not receive housekeeping after informing the front desk two times, ran out of clean towels, toilet paper, kleenex on the second day. Had to inform the front desk again. Not sure what management is doing about the terrible experience at this location but they need to do something fast.
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Review collected in partnership with Embassy Suites Hotels
Response from John-HiltonHelp, on behalf of management at Embassy Suites by Hilton Santa Ana Orange County Airport
Responded 2 days ago
Dear Johnna637, Thank you for taking time to review your experience with us. We sincerely apologize that we did not provide you with the quality of services and amenities you deserved during your recent stay. Please know that the problems you encountered are not typical of our hotel and staff and will be addressed accordingly to avoid recurrence for future guests. We are always looking for ways to improve our guest experience, as your satisfaction is very important to us. We hope you will consider staying with us again soon so we may have the opportunity to make it right.
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PRICE RANGE
$113 - $221 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites santa ana - orange county airport north hotel santa ana, santa ana embassy suites
LOCATION
United StatesCaliforniaSanta Ana
NUMBER OF ROOMS
300
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Frequently Asked Questions about Embassy Suites by Hilton Santa Ana Orange County Airport
Which popular attractions are close to Embassy Suites by Hilton Santa Ana Orange County Airport?
Nearby attractions include OC3 Dispensary (0.5 miles) and Grand Detectives Society (0.5 miles).
What are some of the property amenities at Embassy Suites by Hilton Santa Ana Orange County Airport?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Embassy Suites by Hilton Santa Ana Orange County Airport?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Embassy Suites by Hilton Santa Ana Orange County Airport?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites by Hilton Santa Ana Orange County Airport?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Embassy Suites by Hilton Santa Ana Orange County Airport?
Conveniently located restaurants include Spoon's Grill & Bar, Waba Grill Terriyaki House, and Red Hill Cafe.
Are there opportunities to exercise at Embassy Suites by Hilton Santa Ana Orange County Airport?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Embassy Suites by Hilton Santa Ana Orange County Airport have an airport shuttle?
Yes, Embassy Suites by Hilton Santa Ana Orange County Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Embassy Suites by Hilton Santa Ana Orange County Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does Embassy Suites by Hilton Santa Ana Orange County Airport offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Embassy Suites by Hilton Santa Ana Orange County Airport?
The staff speaks multiple languages, including English and Spanish.