DoubleTree by Hilton Orange County Airport
7 Hutton Centre Dr., Santa Ana, CA 92707-5753
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About
#11 of 29 hotels in Santa Ana
Location
4.2
Cleanliness
4.0
Service
3.9
Value
3.7
GreenLeaders Bronze level
DoubleTree Club by Hilton Hotel Orange County Airport is located lakeside in the heart of Orange County's South Coast Metro area, one mile from John Wayne Airport (SNA). This beautiful Santa Ana, CA property sits alongside the serene Hutton Centre Lake providing a quiet setting for all to enjoy. Indulge in a signature warm chocolate chip & walnut cookie at check-in, and relax in a contemporary DoubleTree guestroom with magnificent lakeside views.
Unwind with cable television and a mini-refrigerator in your guestroom. Keep up with work in the business center, equipped with complimentary high-speed internet access as well as photocopying, printing and fax. Hold a conference or reception in the 1,848 sq. ft. California Ballroom for up to 180 guests. Swim laps in the outdoor swimming pool, work out in the fitness center, fully-equipped with equipment including cardiovascular machines and weights, or go back to the basics on the jogging or walking tracks.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Restaurant
Free airport transportation
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Paid internet
Heated pool
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Spanish
Location
7 Hutton Centre Dr., Santa Ana, CA 92707-5753
DoubleTree by Hilton Orange County Airport
Getting there
Car recommended
Grade: 48 out of 100
48
John Wayne Airport
1.5 mi•
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Long Beach Municipal Airport
18.5 mi•
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Rental Cars
62 Restaurants
within 0.75 miles
1243Reviews6Q+A100Room tips
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I prepaid for my one night stay through the Hilton website with their advanced purchased rate just as I've done with Hilton dozens of times before and never had an issue... until now. Upon arrival at the hotel this past Sunday evening, I was informed that the manager had left a note that they hadn't received the money from Hilton and I would have to pay again if I wanted to be given a room. I said I already paid and I was not about to pay twice for the same room. They told me to call advance reservations and I said I've paid Hilton, if there was a glitch in them transmitting the money to you, that's your issue to work out with them. As a customer who already fully paid Hilton for the stay through their own website, I should not have to investigate why they didn't send you the money and try to figure out how to fix it. She called the manager on her phone and he repeated I'm not to be checked in unless I pay again. I asked if I could talk to the manager and was told she couldn't reach him on the regular phone, had to use her personal phone and I could not use it. I tried to show her my confirmation and then the charge on my credit card to show in fact that I had been charged for it. She couldn't have cared less. This is all happening at 10:00 p.m. after a tiring 6 hour drive down from San Jose. This employee who would not give her name was nasty, dismissive and rude. At no time did she ever say "I'm sorry for the inconvenience" or "I realize this is frustrating". After telling her repeatedly that I already paid the full amount and I'm not about to pay them again nor is it my job to call advance reservations to find out why they hadn't sent over the money, she says you're not getting a room then and hands me a post it note with the number of advanced reservations and said you can call them if you want which I crumbled up and dropped on the desk. At which point she said "That's it" and ran behind a curtain into another room and hid there refusing to come out or speak with me further. A few minutes later some guy came out and I asked if he was the manager and he said he was the manager on duty and I asked to speak with him and he refused saying "I think you know why" and then proceeded to run behind the curtain into the other room himself. To add insult to injury, not only did they refuse me a room that I had fully paid for in advance and cancelled my reservation, they then proceeded to charge my card which apparently they had on file for the cost of the room AGAIN without my knowledge or consent. Isn't that fraud? While that charge has since been reversed, I am still due a refund for a room that I paid for and was denied. Never in 40 years of travelling the world have I been treated like this at any hotel from budget to luxury let alone at a Hilton where I have been an elite Hilton Honors member for 25 years. They could have easily said, we have your card on file, you're exhausted after a long drive, we'll check you in and sort it out in the morning with advance reservations but they didn't. They simply refused to check me in unless I agreed to pay again and after I refused and they cancelled my reservation, they charged me anyway. This hotel is an embarrassment to the Hilton and Doubletree brands and clearly now looking at the other reviews over the past two years, this is the standard treatment everyone receives there. How has Hilton not already pulled their franchise?…
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Date of stay: November 2023Trip type: Traveled solo
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Hotel's Favorite
Very convenient to Orange County Airport. Rooms are nice but getting dated and will need a refresh soon. Car park was full when we arrived but staff were he,Paul in letting us park in the drop off area. Bit expensive for what it was but not too bad for a short visit.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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This hotel advertises that they have a shuttle to the airport which they don’t. I had to arrange my own transportation and pay for it, and they refused to reimburse me. They had ordered a lift vehicle for me, but it wasn’t going to arrive or even tell me when it could take me for at least 20 minutes and I would’ve missed my plane. Customer service is terrible especially manager Adam. Will never stay again.
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Date of stay: October 2023Trip type: Traveled on business
Room Tip: Stay at a property that has an airport shuttle if you are flying, not this hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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We stayed 2 in Doubletree by Hilton October 21 to October 24 we occupied 2 rooms. We had the worst inhumane experienced and we felt that we are not safe the last night of our stay. First, you know that you're having a renovations and you still accepting guests not just minor but major one, we did not have water one of the basic necessities specially we have kids, we can't even do personal business and clean ourselves so inhumane. The next is our safety no water in the building means if fire happens no sprinkler is working and we felt unsafe the whole night. We're here for a vacation but the whole time we felt unsafe and did not enjoy or relax in our stay. That's why so unacceptable that you're still open and accepting guest just for money but not considering the safety of people and your employees. Because of sanitary issues our bathroom was so messy, we tried to use the lobby bathroom but it was locked and they said we can't use it. If you know that there's water interruption you should transfer us in different hotel. The second issue is when you know that there's construction going on but placing us the next door of the construction room that they renovate was unacceptable because the loud sound bothers the kids and they can't sleep properly because of the noise and it's very early everyday. We demand that we should never pay in our stay in your hotel for inconvenience and the trauma we experienced the headaches and sleeplessness that your hotel cause us. The company should even compensate us. The proper authorities should know this situations so nobody will experience this inhumane experienced. We suffer a lot it felt like nightmare. Do the the right thing!…
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Review collected in partnership with DoubleTree by Hilton
Date of stay: October 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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I am a Diamond Member. Stay as far away from this property as you can. Adam the Manager is extremely rude and money hungry. He only cares about making money! He is very rude and inconsiderate. The property is under construction, it looks awful and the laundry machines don’t work. This is the worst Hilton Property in this area. Stay away!!!!
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Date of stay: October 2023Trip type: Traveled on business
Room Tip: Stay Away
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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I am a Diamond Hilton Honors member. Stay in Hilton properties every week. This is by far the worst property in the western half of the US!! Adam(Manager) is non responsive to issues. Front desk staff is rude at best. $22/day to park. No coffee until 6:30PDT. Then it’s 6.50 a cup. Adam says this is the brand standard. Motel 6 has free coffee!! Some brand!! DO NOT STAY HERE!!
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Date of stay: October 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The hotel will be more attractive after the construction is finished. Nice lake if you could get a room w/ view. Cookies were delicious. But we couldn't sleep much due to next door noise. Had to inform the staff twice at 2 $ 4 am. Parking is $22, and no BF even for Silver Honor guests.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: September 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Was not advised when booking that renovations were being done. Constant parade of workers pushing carts of materials and Sheetrock. Cold water one morning, and numerous calls to Adam the manager were not returned.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: August 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel manager disrespected my service dog and myself for having a disability. Hotel had no parking and was charged $22 a day to park at Walmart! Construction equipment everywhere No coffee waiting for u downstairs Breakfast had 1 person working and couldn’t even get coffee. I wasted 200,000 points on this place! Diamond members are not welcome!
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Review collected in partnership with DoubleTree by Hilton
Date of stay: July 2023
Value
Rooms
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Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Rude staff to start. We walked in we’re greeted with “we have a meeting and will be with you in 20 min.. “ when staff finally came back it took all of 5 min the check in. Room is newly renovated and filled with dry wall dust. Makes my eyes and nose itch horribly. Air vents are coated in dry wall dust as is the furniture when you get off the elevator. If I could cancel I would have. People in fro t of us were leaving and offered us their room Because they weee so dissatisfied. For $185+a night we got screwed. Can’t get our money back. Carpet walking to hallway was uneven and we all tripped/ almost fell including the teens. They should not be putting guests next to rooms with active construction. They should close the entire floor. Don’t come!! Save you.$$
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$114 - $159 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree club by hilton orange county airport hotel santa ana, doubletree santa ana, doubletree orange county airport
LOCATION
United StatesCaliforniaOrange CountySanta Ana
NUMBER OF ROOMS
167
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Claim Your ListingDOUBLETREE BY HILTON ORANGE COUNTY AIRPORT $114 ($̶1̶5̶2̶) - Updated 2023 Prices & Hotel Reviews - Santa Ana, CA
Frequently Asked Questions about DoubleTree by Hilton Orange County Airport
Which popular attractions are close to DoubleTree by Hilton Orange County Airport?
Nearby attractions include Puzzle Workshop Escape Room (0.7 miles), Brainy Actz Escape Rooms Irvine (0.6 miles), and EscapeX Rooms (0.6 miles).
What are some of the property amenities at DoubleTree by Hilton Orange County Airport?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at DoubleTree by Hilton Orange County Airport?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at DoubleTree by Hilton Orange County Airport?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at DoubleTree by Hilton Orange County Airport?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to DoubleTree by Hilton Orange County Airport?
Conveniently located restaurants include Little Onion Mexican Restaurant, MasalaCraft Indian Cuisine, and Rubio's Coastal Grill.
Are there opportunities to exercise at DoubleTree by Hilton Orange County Airport?
Yes, guests have access to a pool and a fitness center during their stay.
Does DoubleTree by Hilton Orange County Airport have an airport shuttle?
Yes, DoubleTree by Hilton Orange County Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does DoubleTree by Hilton Orange County Airport have airport transportation?
Yes, DoubleTree by Hilton Orange County Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at DoubleTree by Hilton Orange County Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Orange County Airport offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.