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Extended Stay America - San Ramon - Bishop Ranch - West

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Extended Stay America - San Ramon - Bishop Ranch - West
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105 Reviews from our TripAdvisor Community

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Showing 105: English reviews
San Ramon, California
Reviewed 4 weeks ago via mobile

The staff was very helpful. I will be back Thanks I hope the staff stays intact for years to come!!!!! The rooms were clean and stocked. The maid staff was thoughtful of my time...... I hope this helpful in your decision making process.

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Helpful?
Thank lpeyton318
Manager_11525, Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Thank you for taking the time to share your experience. I am pleased to read how helpful our staff was during your stay and that you valued the cleanliness of your room. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Sacramento, California
Reviewed January 9, 2017

The night staff was uncaring, the cable TV guide was from the month previous, and the deadbolt didn't work on the door. There was no holder for the (ADA) hand-held shower wand, it just sat on the floor of the shower. Whoever owns this hotel has no regard for it's professionalism or its guests.

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Helpful?
Thank KarenB95628
London, United Kingdom
Reviewed December 26, 2016

The room smelled and was dirty. I didn't dare take a shower or sit on the toilet seat. Had to get the key card reset three times because it wouldn't work. There was nothing in the kitchen. The bed was uncomfortable. No breakfast, though it was supposed to be included. When I asked at the front desk about tea and...

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Helpful?
Thank Michelle B
Las Vegas, Nevada
Reviewed December 3, 2016

No ice maker, no blow dryer, no coffee pot, no creamer, no dishes. Unless you ask. There's a kitchen with nothing! And, had to ask for toilet paper. When we tried going on "free wifi" it linked us to pay. This is really, really bad. I can only assume that it has changed ownership since the better reviews. No food...

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Helpful?
Thank CarlaStone
Reviewed November 28, 2016 via mobile

Well I usually wait to see how much worse things can get before my review, but have been here before and know what to expect(not my choice - company chosen). I'll start with my last stay. Car had a window smashed out, and a dash cam stolen. (Very cheap camera, window cost more) That stay was like pulling teeth to...

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Helpful?
Thank James C
Manager_11525, Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Thank you for providing us with details about your stay. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry...

Reviewed November 22, 2016

I recently was in the San Ramon area on business. There must have been an event going on around San Ramon, as my preferred hotels were unavailable. Based on my coworker's past experience with Extended Stay America (ESA), we decided to stay at this one. This was my first experience with ESA and most likely will be my last. Exterior:...

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Helpful?
Thank s3npai
Reviewed November 18, 2016

We stayed in a room with very old and sticky carpet. For the price i paid, the quality is not good. No breakfast, the front desk staff are not available most of the times. Overall not a good experience of staying here. I had similar experiences in other places too with this hotel chain.

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Helpful?
Thank Karthik A
Manager_11525, Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you had issues with your room during your stay. The situation you described regarding very old and sticky carpet is truly unacceptable, We are very sorry for your experience. Thank you very much for providing us with your feedback. If you would like to discus...

Reviewed October 24, 2016

Disappointed overall. No breakfast as advertised, free wifi was unusable. Rooms were worn and dated. Staff varied from apathetic to helpful but clearly overwhelmed. Laundry was overpriced. I would say the facility is due for an update but the attitude of management appears to be why bother when people will stay there anyway, as any housing in the Bay Area...

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Helpful?
Thank Aaron B
san diego
Reviewed October 20, 2016 via mobile

This place is a dump and the price we paid, $200 + tax....pathetic! When we arrived, 7-ish, there were no lights on in the hallways. I had to use the flashlight in my phone to find the room and see the rm numbers. I should have slept in the car!

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Helpful?
Thank yelllowspoke
Reviewed October 17, 2016 via mobile

My husband and I spent two miserable nights at this place. It is falsely advertised as providing a full array of kitchen supplies such as cups plates coffeemaker etc. When we arrived and went into the room I didn't see any coffeemaker or toaster so I opened all the cupboards and not only was the coffeemaker and toaster missing none...

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Helpful?
Thank Delores R
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Laundry Service

Additional Information about Extended Stay America - San Ramon - Bishop Ranch - West

Address: 18000 San Ramon Valley Blvd, San Ramon, CA 94583 (Formerly Homestead Studio Suites)
Location: United States > California > San Ramon
Price Range: $111 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Ramon - Bishop Ranch - West 2.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Homestead Studio Hotel San Ramon
Homestead Suites San Ramon
Homestead San Ramon
Homestead Studio Suites San Ramon
San Ramon Homestead Suites
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Questions & Answers

Questions? Get answers from Extended Stay America - San Ramon - Bishop Ranch - West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms in the front of the building may be a little quieter (the ones with odd numbers) as they are a little away from the freeway.”
  • Phone cord lying on the floor
  • More toothpase stains
  • Toothpase stains
 of 5 bubbles s3npai, Nov 22, 2016 | Read review
“None at this time.”
 of 5 bubbles janaM3106SE, Sep 18, 2016 | Read review
“Good deal, rooms on the west side us quieter”
 of 5 bubbles rhondiw, Jul 1, 2016 | Read review
“Even the rooms facing the freeway are quiet, so there's one good thing.”
 of 5 bubbles wrylyb2016, Jun 29, 2016 | Read review
“Generally quiet except for the in wall air conditioners that are a bit noisy, at least in my room.”
 of 5 bubbles raymondg414, May 30, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question