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Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center

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Embassy Suites by Hilton Hotel San Rafael - Marin County \/ Conference Center
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1,044 Reviews from our TripAdvisor Community

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Showing 1,016: English reviews
Reviewed 2 days ago NEW

Stayed here 2 nights with family members. Room service forgot to restock common items like trash bag, clean sheet for sofa bed and coffee. Bathroom door lock was broken and fan didn't work either. On the positive note, their breakfast was good and reception lady was very polite too.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Bbila
Los Angeles, California
Reviewed 5 days ago NEW

A lovely hotel with spacious suites and very nice extras like wi-fi and flat screen TVs, an adequate fitness center, a pool and spa and better than average complimentary breakfasts as well as evening appetizers and a bar. There is a restaurant available and there is room service.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Rob H
mission viejo, United States
Reviewed 5 days ago NEW

I chose this facility due to its location and friendly staff. We are on a long term project and the sales staff was very accommodating. The hotel is very clean and inviting inside The breakfast is top notch but doesn't start until 6:30 that kinda sucks. the nightly reception is a bonus as well.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Scott M
Burlingame, United States
Reviewed 5 days ago NEW

Great services. Very helpful staff. We were offered free upgrade, which made our stay even better. Will definitely stay at this hotel in the future as it is easily accessible (close to the freeway). Since we are local, Embassy Suite, San Rafael would be a great place to have a small/short getaway.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 404lizar
Sacramento, United States
Reviewed 1 week ago NEW

Most of the staff was great. I just got a bad receptionist that didn't seem to care about doing a great job. Pool was great, food was great. Only issue was how hard the beds were. Felt like we were sleeping on the floor. Zero bounce on the bed. My whole family woke up sore and tired. Horrible experience as...

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Helpful?
Thank 365juliau
Reviewed 2 weeks ago

The hotel is old and needs repairs and updates -- chipped porcelain and paint, worn carpet, threadbare sheets. The climate control was not working well - the lobby and breakfast area was so cold most days people were eating in their coats, while the rooms alternated between blowing hot and cold air (FYI, it was in the 30's outside most...

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Helpful?
Thank Nancy E
Santa Rosa, United States
Reviewed 2 weeks ago

I have grown up in the Embassy Suites San Rafael. I was 4 during my first stay and this is the first time I have booked and stayed in a hotel on my own, and I am glad it was the Embassy Suites San Rafael. I consider this hotel to be my second home. The breakfast cooks are wonderful and...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank W5145QXkellys
westlake village ca, United States
Reviewed 2 weeks ago

terrible noise from heating system - beautiful hotel - nice grounds--great food--good location--friendly staff wonder parking--the food service was also very fine-the land scaping was absolutely won derail

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Helpful?
Thank L8678TLwilliamb
Corona, United States
Reviewed 2 weeks ago

Rooms and bathrooms are older and thus require a little bit of updating. However, the room was comfortable and kids enjoyed swimming and morning breakfast. Check in and check out process was smooth. The location is pretty central to Marin and Sonoma counties.

Review collected in partnership with Embassy Suites Hotels
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Thank M3882OCmichaelh
Sebastopol, California
Reviewed 3 weeks ago

Got to the hotel on New Years Eve around 5:00PM and was greeted by the worst front desk person. He took my credit card and Picture ID and slapped back at me, told me to use the Chip credit card machine that fell as soon as I placed my card in it. He gave me my room keys, without once...

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Helpful?
Thank Michel D
IzzyNavarrete, Sales Coordinator at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review

Dear Michel D., Thank you for choosing Embassy Suites at your recent visit to Marin County and for taking some of your valuable time to share your experience online. First and foremost, please accept our sincerest apologies for being unable to meet your expectations during your visit. After reviewing your comments, please be informed that we have shared them with...

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Near Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center

Address: 101 McInnis Pkwy, San Rafael, CA 94903-2773
Location: United States > California > Marin County > San Rafael
Price Range: $172 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center 3.5*
Number of rooms: 235
Reservation Options:
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Also Known As:
Embassy Suites Hotel San Rafael - Marin County / San Rafael
Embassy Suites San Rafael
San Rafael Embassy Suites
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Questions & Answers

Here's what travelers have asked, with answers from Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center staff and other travelers.
4 questions
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Kings Beach, California
10 months ago
Chandler, Arizona

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Questions? Get answers from Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All the suites are facing inward so all have that view of the beautiful atrium.”
 of 5 bubbles SheriffGunn, Dec 7, 2016 | Read review
“Since this hotel has a central atrium that is open to the breakfast and happy hour area, you may wish to request a room away from this.”
 of 5 bubbles RondaD_13, Oct 28, 2016 | Read review
“Happy Hours is better then most Embassy Suites I have stayed at.”
 of 5 bubbles KYADTO, Oct 13, 2016 | Read review
“Snacks are available at the Manager's Reception in the evening.”
 of 5 bubbles H5066FOjohns, Oct 12, 2016 | Read review
“Rooms away from the breakfast area are probably quieter.”
 of 5 bubbles hardtosay, Sep 12, 2016 | Read review
5 of 5
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