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Extended Stay America - San Rafael - Francisco Blvd East

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Extended Stay America - San Rafael - Francisco Blvd East
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138 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - San Rafael - Francisco Blvd East
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Showing 133: English reviews
Summerfield, Florida
1 review
5 of 5 stars Reviewed June 17, 2015

General Manager Luis Leon has created a "treated as family" feeling for his guests that was unexpected but appreciated. He and his staff went the extra mile to make us feel at home. Especially helpful and pleasant were Sam & Doug.

Helpful?
Thank steveV709NO
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you so much for posting a review of our property. I am thrilled to hear that our staff went above and beyond to provide you with great customer service! I’m so glad we were able to provide you with a home away from home experience. The staff and I would like to thank you again for posting your review.... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 16, 2015

Hi, my son and I stayed here for the Dipsea Race this past weekend. We stay in Marin for this event every year. When we checked in the evening before we asked for a room on the quiet side of the hotel, not facing the freeway, and for late checkout, so that we could return to the room and shower.... More 

Helpful?
1 Thank Susan W
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

I want to thank you for taking the time to write a review of our hotel. I apologize that our staff was unable to grant your request regarding your room location and late check-out. As well, I am sorry to hear that you were not pleased with the towels in your room. Your comments will be very helpful as we... More 

San Rafael, California
1 review
5 of 5 stars Reviewed June 8, 2015

i will come back to this hotel again. It had a pool and a gym and a full kitchen it was great. It felt more like a vacation spot than a business trip.Thank you san rafael staff for making me feel so welcomed. Carol Brabham

Helpful?
Thank carol B
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad to hear that you were pleased with our pool, gym and fully equipped kitchen. As well, I'm pleased that you enjoyed our great staff during your visit. Thank you for choosing Extended Stay America. We hope to see you again soon. More 

Apple Valley, California
Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed June 6, 2015

We stayed one night. The hotel was in good shape and our room was clean, although there was an unusual amount of litter in the hallways. I'd probably rate this hotel a little higher, except for the noise. We tried to get a 4th floor room because I hate the sound of people pounding around upstairs. Unfortunately, no 4th floor... More 

Helpful?
1 Thank MrMikeAppleValley
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for taking the time to tell us about your experience. Your feedback is extremely valuable to us. We are very disappointed to hear that we did not meet your expectations. We will definitely review the information you have given us and we will be conducting a full investigation. I have already spoken with the Front Desk and Housekeeping... More 

Atascadero
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 2, 2015

My husband travels for work a great deal, and often stays at Extended Stays (for those who aren't familiar with the chain, they are designed for longer stays, with a full kitchen, separate work desk and eating area, etc). This was the nicest he's been to, which was great because it was a VERY long assignment. The pool and Fitness... More 

Helpful?
1 Thank CoupleOfNuts
Manager_11525, Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

On behalf of all of us at Extended Stay America San Rafael, I would like to thank you for your recent visit. It was our pleasure to serve you. We appreciate you taking time to provide us with your input. Knowing that we accomplished our goal of providing you with a good experience during your stay makes our job so... More 

1 review
5 of 5 stars Reviewed April 1, 2015

I been staying there for a week and there this Employee with great attitude real excellent customer service and really nice Tammie the front desk women should be employees of the year. The staff is great.the room are cool and there Jacuzzi is comfortable... The staff is great which makes you want to stay at extended America you will want... More 

Helpful?
Thank fknRuben
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for taking the time to tell us about your experience during your recent visit to Extended Stay America San Rafael. Your feedback is extremely valuable to us and we are delighted to receive such positive comments. We are also pleased that we met our optimum goal, that of providing excellent service. Your opinion is extremely important to us... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 10, 2015

Very nice, clean, comfortable, quiet and spacious hotel, but the only 3 cons I would want you to know are: - Breakfast is almost non-existent. Never been in a hotel with such poor choice. It was just: 1 jug of coffee, 1 jug of warm water, 1 type of tea, oatmeal, package of hot chocolate, packaged muffins and a cereal... More 

Helpful?
3 Thank Sophie C
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that our grab-and-go breakfast was not to your satisfaction and your room had water pressure issues. We will definitely review the information you have given us in order to make sure each guest has a positive experience with us. Still, we are glad... More 

Oakland
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed February 26, 2015

what an amazing saying sooooo true from cleanli ness to comfort to being royally treated and all the breakfast you want, we stayed one night only this year but a few years ago we stayed in philadelphia at an extended stay and when we signed up for the enterainment book that sealed the deal. we were happy then and we... More 

Helpful?
Thank Anastasia G
Manager_11525, Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Dear Anastasia, Thank you for taking the time from your busy day to tell us about your experience during your recent visit to Extended Stay America San Rafael. Your feedback is extremely valuable to us and we are delighted to receive such positive comments. We are also pleased that we met our optimum goal, that of providing excellent service. Your... More 

San Jose, California
1 review
5 of 5 stars Reviewed February 16, 2015

I've been staying at this hotel during the week for the last month, and I would like to say that the facility is very clean. And I can't say enough nice things about the staff; they make you feel welcome, and always willing to assist when asked. I've asked numerous times to extend my check out time, and they have... More 

Helpful?
Thank Ann C
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

I want to thank you for taking the time to post a review of your stay. Knowing that we accomplished our goal of providing you with a good experience during your stay makes our job so worthwhile. I truly appreciate your comments regarding our staff and the great customer service they provided. I will make sure to share your comments... More 

Dallas, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 5, 2015

It was a welcome relief from the crampy hotels in SFO city. Extended stay in San Rafael is total value for money( Free Parking !!!!), closer to many attractions like Muir woods, Napa valley & Sausalit, the rooms are spacious & has a very friendly staff. The only thing which was bit disappointing was the breakfast, all you get is... More 

Helpful?
Thank Navin K
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad that you were pleased with your room, our location and our affordable rates during your visit with us. As well, it's great to hear that you enjoyed our staff during your stay. I will be sure to share your kind remarks... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about Extended Stay America - San Rafael - Francisco Blvd East

Address: 1775 Francisco Blvd E, San Rafael, CA 94901-5589 (Formerly Extended Deluxe San)
Location: United States > California > Marin County > San Rafael
Price Range: $126 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Rafael - Francisco Blvd East 2.5*
Number of rooms: 112
Reservation Options:
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Also Known As:
Extended Stay Deluxe San Rafael Hotel San Rafael
Extended Stay San Rafael
San Rafael Extended Stay
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