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Extended Stay America - San Rafael - Francisco Blvd East

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Extended Stay America - San Rafael - Francisco Blvd East
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138 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - San Rafael - Francisco Blvd East
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Showing 133: English reviews
San Francisco, California
1 review
5 of 5 stars Reviewed August 15, 2015

The property is well maintained and the rooms are very clean. The location is very centrally located and close to all that Marin County has to offer. What makes this hotel very special is the manager. He is always very cheerful and very friendly to the guests, their pet and everyone who work under him. He truly cares about the... More 

Helpful?
Thank Ann A
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Your feedback is extremely valuable to us and we are delighted to receive such positive comments. I’m so glad that we were able to accommodate your needs with excellent customer service and a comfortable room. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

St. Andrews, United Kingdom
Level Contributor
485 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
4 of 5 stars Reviewed August 9, 2015

When I arrived I thought oh no. It does not have the most inviting of entrances but the rooms are great. Just stayed one night but very nice and peaceful. Good aircon and quite comfortable. No real restaurants nearby but a couple of miles away there are lots in San Rafael. No parking fees and worth a stop off on... More 

Helpful?
Thank Doug G
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for taking the time from your busy day to tell us about your experience during your recent visit to our hotel. Your feedback is extremely valuable to us and we are delighted to receive such positive comments. We are also pleased to hear that we provided you with excellent service. Once more, thank you for posting your review.... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 28, 2015

Paid for daily housekeeping during a three day stay. When my room was not cleaned after the first day, I spoke to the desk (Debbie) and was told it's only done for long term stays on a weekly basis. My check out receipt shows otherwise. The staff needs to get its act together. Nothing in the business center was operable.

Helpful?
4 Thank Bob G
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Your review for our hotel was recently brought to my attention. I sincerely apologize for the housekeeping issues you experienced. The situation you described was an oversight on our part, and we will work to make sure we improve our front desk communication moving forward. I really appreciate you bringing this to our attention. To discuss further, or if you... More 

San Rafael, Argentina
1 review
5 of 5 stars Reviewed July 27, 2015

I’m currently on assignment at Marin General Hospital As a traveling Laboratory Technician I’ve always looked for the very best living accommodations possible, Extended Stay America San Rafael has gone above and beyond what was expected, Luis one of the many front desk clerks have shown a high standard of professionalism during my stay, not only have I always been... More 

Helpful?
Thank La'Blanc G
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you so much for posting a review of our property. I am thrilled we were able to provide you with a home away from home experience! I truly appreciate your kind comments regarding our friendly and accommodating staff. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

San Rafael, California
1 review
5 of 5 stars Reviewed July 22, 2015

Very clean remodeled room with everything needed to make a homemade meal. Overall the facility is clean and a safe place to stay. In addition, the staff are very good, knowledgeable and very friendly. I enjoy my stay here.

Helpful?
Thank koutsoukos_antonis
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for taking the time from your busy day to tell us about your experience during your visit to our hotel. Your feedback is extremely valuable to us and we are delighted to receive such positive comments. We are also pleased that we met our optimum goal of providing excellent service. Your feedback is extremely important to us and... More 

Windber, Pennsylvania
2 reviews
5 of 5 stars Reviewed July 16, 2015

Stayed there as a family with two kids. The kitchen is good to cook while you are tired of eating out. The stuffs are friendly and helpful. Near Target, easy to shop something kids need and you forgot to pack. Walk to a Bay trail (there is a Bay view from your room also). Great experience staying there.

Helpful?
Thank Haley L
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

I want to thank you for taking the time to post a review of your stay. I’m so pleased to hear that we were able to accommodate your needs with our fully equipped kitchens and our convenient location. I truly appreciate your kind comments regarding our friendly and accommodating staff. Once more, thank you for posting your review. We look... More 

Reno, Nevada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 7, 2015

The beds were hard and squeeked like crazy, the bathroom sink was clogged and wouldn't drain. We had a suite and there were no utensils, we had to ask for everything, even a coffee pot. The grounds were filthy with cigarette butts everywhere. The continental breakfast consisted of granola bars and instant oatmeal in pouches. Our fee over the 4th... More 

Helpful?
2 Thank SamReno2015
Manager_11525, Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for taking the time to tell us about your experience during your recent visit to Extended Stay America San Rafael. Your feedback is extremely valuable to us. We are very disappointed to hear that we did not meet your expectations. We will definitely review the information you have given us and we will be conducting a full investigation,... More 

1 review
5 of 5 stars Reviewed June 30, 2015 via mobile

I want to take a minute to write a review about the hotel staff and management here. this place is awesome and makes you feel like you truly are at home.I've had to stay here for over a month with my dogs. any requests that I make they make every attempt to accommodate.I feel very safe, secure and comfortable at... More 

Helpful?
Thank Therese D
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Therese - Thank you for telling us about your stay. We are proud of our staff, especially Luis, for providing you and your dogs with such great service. Our goal is to provide our guests with a home away from home experience, and it sounds like we've done just that during your stay. Thank you again for your kind words.... More 

Sf
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 26, 2015

Folks, I am the owner of a successful small business IT executive management corporation, and my work requires that I travel away from my beautiful home throughout the Northwest and particularly the San Francisco Bay Area of California. I have been a customer of the Extended Stay Deluxe (ESD) family of hotels for over 10 years now and overall it's... More 

Helpful?
1 Thank Tiger_333
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about our hotel. Your feedback is extremely valuable to us and we are delighted to receive such positive comments. I am thrilled we were able to exceed your expectations and provide you with a home away from home experience! The staff and... More 

Cedar Hill, TN
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 19, 2015

Stayed for 11 days in late Oct / early November 2013. Hotel was under renovation and there was always noise. Asked 5 different people about house keeping. Not once did we get -any- kind of house keeping during our entire 11 day stay. After the 8th day I went and asked for clean sheets and new towels myself and put... More 

Helpful?
Thank Tactikat
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for writing and telling us about your experience during your visit . Your feedback is very valuable to us. We are disappointed to hear that we did not meet your expectations. Unfortunately our hotel was being renovated at the time of your visit, and the work was completed in January of 2014. We have taken the time to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about Extended Stay America - San Rafael - Francisco Blvd East

Address: 1775 Francisco Blvd E, San Rafael, CA 94901-5589 (Formerly Extended Deluxe San)
Location: United States > California > Marin County > San Rafael
Price Range: $126 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Rafael - Francisco Blvd East 2.5*
Number of rooms: 112
Reservation Options:
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Also Known As:
Extended Stay Deluxe San Rafael Hotel San Rafael
Extended Stay San Rafael
San Rafael Extended Stay
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