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Extended Stay America - San Rafael - Francisco Blvd East

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Extended Stay America - San Rafael - Francisco Blvd East
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138 Reviews from our TripAdvisor Community

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Showing 133: English reviews
Arizona
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I have traveled a lot and stayed at more hotels than I can count, from the very best to the worst, money can buy. Not sure how to describe this one or even where to start. Let's start with the positives first. For the most part, the staff was somewhat friendly and helpful. The room was relatively clean and spacious.... More 

Helpful?
Thank Timeseeker
Green Bay, Wisconsin
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Hotel was nice. Here are things you need to know. We stayed here because they had a pool, hot tub, wifi and free parking. We r a family with younger kids. Didn't mind that we were not staying in the crazy city was a nice drive for the most and got to travel over the golden gate every time we... More 

Helpful?
1 Thank AmyGB123
Manager_11525, Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the grab-and-go breakfast was not good. To ensure that a situation like yours doesn't happen again, my team is going to let guests know, we have dishes at the desk. Thank you very... More 

Level Contributor
202 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We needed a place to stay under $1k and this was it. Things book up fast in summer time I guess. The room is good. Beds were okay. The one gripe I have is the bath tub drain was slow. That bugs the crap out of me standing in water when you shower. Quiet room other wise.

Helpful?
Thank Scissorkickers
Manager_11525, Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for taking the time to write a review of your stay. I am so disappointed that you had an issue during your stay. Please accept my apology. I am grateful for the feedback you provided so we are able to continually improve our hotel. If you would like to discuss this further, please do not hesitate to contact... More 

Banning, California
Level Contributor
93 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed July 20, 2016

I travel six to seven days a week so when I splurge on rate for a suite with a kitchen I have a little bit larger expectation. This hotel is over $200 a night for nothing more than a regular hotel with a kitchenette with absolutely NOTHING in the kitchen.. You have to go and ask for everything and then... More 

Helpful?
Thank Royston S
Manager_11525, Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for providing us with details about your stay. Please know that we are sincerely sorry that your stay was not what you expected it to be. To make sure this doesn't happen again, I am making sure all desk clerks bring dishes to guest, as we clean them at front desk for them to be fresh for you... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 11, 2016

We were meeting family the next day in Stinson Beach, but wanted to be there early due to expected heavy traffic in the morning. The check-in clerk informed us that we just needed to call the front desk if we needed anything for the kitchen. When we got to our room we found the kitchen totally devoid. There was a... More 

Helpful?
Thank Victor L
Manager_11525, Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for taking the time to write a review of your stay. I am grateful for the feedback you provided so we are able to continually improve our hotel. If you would like to discuss this further, please do not hesitate to contact me at Srf @extendedstay.com. We hope that you will give us the opportunity to provide you... More 

V
Level Contributor
232 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed July 2, 2016

The hotel was okay, except there is no ice machine. It seems like a little thing but when I've travelled all day, I want to fill my Turvis tumbler with ice and enjoy my Diet Pepsi. We did have a fridge and ice trays but it is the hotels policy not to fill them. I also have to round up... More 

Helpful?
Thank lms1950
Manager_11525, Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our front desk didn't inform you about dishes at the front desk, clean and fresh for you. Your comments were reviewed by the staff, and we will take our time explaining... More 

1 review
4 of 5 stars Reviewed June 29, 2016

Staff out standing i have stay here more then five time.its always been great.Rooms are clean.people are friendly.always was quiet. parking is good if you don't have a trailer. it does have a smoking area in back of hotel but they need to put something out their to sit on wood be nice and move the dog area form the... More 

Helpful?
Thank Calixte F
Manager_11525, Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

We appreciate you taking the time to write a review of your stay. I'm glad to read that our staff is consistently providing excellent customer service to guests. It's also good to know you had a great experience with us. The staff and I would like to thank you again for posting your review. We look forward to welcoming you... More 

Fort Lee, New Jersey
1 review
5 of 5 stars Reviewed June 26, 2016

Our grandson had a very bad snowboarding accident in Lake Tahoe when he fell on his head and shattered his helmet (was in coma for three days). He was airlifted to Renown Hospital in Reno, then transferred to UCSF Benioff Children's Hospital in Oakland, CA for treatment. After visiting him for five days we came home to wait for about... More 

Helpful?
Thank plee1003
Manager_11525, Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad to hear that you were pleased with the quality service you received during your stay with us. I'm happy that we were able to provide you with a "home away from home" during this difficult time. Thank you for choosing Extended Stay America. We... More 

Moreno Valley, California
Level Contributor
10 reviews
4 of 5 stars Reviewed May 25, 2016

The room was clean, the breakfast was a bit misleading, the parking was sufficient however, the customer service was excellent. We checked in late and we were warmly greeted; at checkout there was a completely different team who were equally as good. V.M. Murray

Helpful?
Thank Viola M
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that our grab-and-go breakfast was not to your expectations. I will be sure to share your comments with our corporate office. Still, I am glad to read that you had a wonderful stay overall and enjoyed our exceptional customer service!... More 

Diani Beach, Kenya
2 reviews
5 of 5 stars Reviewed May 25, 2016

Services were well from how we were welcomed and taken round the hotel. Rooms were well arranged and smart.full of air conditioner,glowing lights and well spread beds.Where its located in a very conducive environment and cool. We enjoyed the well prepared dishes hot and sweet delicious European foods,,juice and water to drink.

Helpful?
Thank chombomathias
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience and exceptional customer service! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about Extended Stay America - San Rafael - Francisco Blvd East

Address: 1775 Francisco Blvd E, San Rafael, CA 94901-5589 (Formerly Extended Deluxe San)
Location: United States > California > Marin County > San Rafael
Price Range: $126 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Rafael - Francisco Blvd East 2.5*
Number of rooms: 112
Reservation Options:
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Also Known As:
Extended Stay Deluxe San Rafael Hotel San Rafael
Extended Stay San Rafael
San Rafael Extended Stay
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