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Extended Stay America - San Rafael - Francisco Blvd East

Traveler (30)
Room & Suite (24)
Dining (4)

About

#4 of 8 hotels in San Rafael
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Hot tub
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
BBQ facilities
Free internet
Wifi
Internet
Indoor pool
Heated pool
Vending machine
Non-smoking hotel
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Family rooms
Air conditioning
Kitchenette
Microwave
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
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200Reviews
4Q+A
63Room tips
Traveler rating
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Popular mentions
I stayed at this Extended Stay America in early April 2019. The room was clean and it was a nice stay, but what really amazed me was the service I received *after* I checked out. I accidentally left my iPad in the room and didn't realize it until I was hundreds of miles away on a road trip. I got a hold of the manager, Tammi, and she confirmed that they had found the iPad and that she could ship it for me. Unfortunately, FedEx had changed their rules about allowing shipping with another person's information, so I had to open a FedEx account and then Tammi had to go back a *second* time to make my shipment happen. She did though and my iPad was delivered home safely. Thank you very much to Tammi and staff for not only making the hotel a nice place to stay, but also for going so above and beyond to take care of a careless klutz like me - I really appreciate it! : ) I highly recommend this Extended Stay!!!
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Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd East
Responded Apr 23, 2019
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We will share your compliments with the team, especially Tammi. We are grateful for the recommendation and look forward to having you as our guest again. Sincerely, Hotel Management
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Hotel's Favorite
I had the liberty of staying at the ESA San Rafael. It started out a little rocky but their front desk worker named Logan seemed to always fix the problem. She is a complete delight. The existing GM (Tammi) is not very helpful but no matter how your experience with the GM the upside is that Logan will every one in and go above and beyond to fix whatever the problem is. I truly believe with training she could and should be in a managerial or lead position. She is a people person and embody everything ESA stands for. Keep up the good work.
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Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd East
Responded Feb 24, 2019
Pauline, Thank you for sharing highlights of your recent visit to Extended Stay America. We are thrilled to know everything went great during your stay and that our excellent service made for a memorable experience. Special thanks on behalf of Logan for highlighting her efforts. Reviews such as yours mean a lot! Thank you once more, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
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Who would of known the front desk is a joke at night! Mind you, the DA has a restraining order protection for my kids and I. So I checked in for one night in the afternoon and decided to stay another night the next morning because I didn't have any problems. When I got to the hotel the second night, the front desk (👩 A woman with fake blonde hair, fake eye lashes, tattoos, piercings, and a bad attitude) couldn't give me another room key prior to the one that wasn't working nor a refund. My information was erased and my kid's father had apparently added his name to the room, which he switched without my knowledge. My credit card was charged twice and I felt like I was robbed and scammed by the two! I will be talking with management and the hotel owners about this matter because my kids and I was treated unfairly and our safety was at risk! Thanks to the San Rafael Police Department who kicked him out of the hotel since the front desk thought she couldn't do anything to help me! As a paying customer, Extended Stay America, you have just lost one!
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Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd East
Responded Mar 18, 2019
Dear Line P, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
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The room was absolutely spotless clean. The furnishings quite nice and the staff was responsive. My only markdowns were: 1.The beds were too hard for our elderly bodies and the sheets were a little on the cheap side (I would overlook the sheets) and 2. The toilets were not "handicapped style" with the high seats (this should be required these days and is a quick and inexpensive fix) Otherwise I was very favorably impressed. I had not been to this hotel in several years as there are a few homeless in the area and my wife felt uncomfortable. But they have installed a few high energy lights outside and this is truly a welcome addition. The maids did a superb job, and this will be my "go-to" place in Marin now.
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Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd East
Responded Feb 8, 2019
Thank you for choosing Extended Stay America. We're glad to know you liked your well-appointed room and that you were pleased with the service provided by our associates. However, we're sorry for the inconvenience you mentioned. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
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Our stay at Extended Stay America in San Rafael, California has been fantastic. Tami Silva, the Hotel Manager, and her staff have been very helpful, knowledgeable, responsive and friendly. We’ve enjoyed having the kitchenette so we can cook our own food instead of ordering take out or eating out. Being able to cook our own food has meant we can prepare what we want to when we want to and has saved us a lot of money compared to eating out or ordering in. A coffee maker comes with the room and coffee is supplied by the facility. We’ve made use of the laundry facilities and the outdoor Jacuzzi. There is also an exercise room and an indoor swimming pool, which are nice to have. The room is cleaned and linens changed once per week, and staff are friendly and do a good job. Any additionals can be obtained easily. Being located in San Rafael means all kinds of shopping is close by and easy to get to. If needed, a transit stop is close by, and there is a Target store with groceries within walking distance. I highly recommend Extended Stay America in San Rafael, California if you are looking for a place to stay in the area.
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Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd East
Responded Jan 3, 2019
Steve, we are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. We are also glad to know our location worked well for you. Reviews like yours make it all worthwhile. Thank you for recommending our hotel and look forward to welcoming you back soon for another enjoyable stay. Sincerely, Hotel Management
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PRICE RANGE
$174 - $297 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay deluxe san rafael hotel san rafael, extended stay san rafael, san rafael extended stay
FORMERLY KNOWN AS
Extended Deluxe San
LOCATION
United StatesCaliforniaSan Rafael
NUMBER OF ROOMS
112
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